Candidates About

 

E Divya           

PROFESSIONAL SUMMARY:

 

·         Around 9 years of IT experience in various stages of Software Development Life Cycle (SDLC) which includes experience as SFDC Administrator, Developer and Business Analyst on Salesforce.com platform

·         Salesforce Certified Administrator (ADM 201)

·         Proficient in all phases of SDLC like requirements gathering, analysis, design, development, testing and deployment, and expertized in preparing documentations like BRD, FRD, and UAT.

·         Experience with risk analysis associated with application implementation and impact analysis on current system or business.

·         Administration, Configuration, Implementation and support experience on Salesforce.com platform.

·         Experience in developing applications using Apex Classes, Triggers and Visualforce, CSS, HTML and JavaScript.

·         Experience in customizing the standard objects, creating the custom objects, Interfaces, Relationships, Workflow rules, triggers, Data Validations, force.com Approval Processes Visualforce pages, Apex classes and business logic according to the business requirements.

·         Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.

·         Proficient in Bulk Data Migration from Traditional Applications to Salesforce using Apex Data Loader Utility and Informatica on Demand.

·         Hands on experience implementing Security/Sharing rules, Configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different hierarchical level of Organization.

·         Implementation & Integration experience on SalesForce.com using Apex Language (Classes, Controllers & Triggers), Visual Force Pages, Custom Tabs, Custom Objects, S-Controls, Reports, Analytic Snapshots and Dashboards.

·         Expertise in analysing and documenting the workflows and functionality of existing systems, preparing presentation materials to all levels of management.

·         Developed Business process document and Application process document by following Reverse Engineering methodologies.

·         Expertized in gathering requirements by conducting JAD sessions and user interviews.

·         Knowledge in creating various UML diagrams like Use Case diagram, Activity diagram and Sequence Diagram.

·         Extensive exposure to Smoke testing, Usability testing, End-to-End testing and User Acceptance testing (UAT).

·         Good exposer towards OBM, like sending outbound messages to the external systems.

·         Team player with excellent interpersonal and communicational skills, ability to learn and adapt to new technologies and experience in successfully implementing new technologies in the projects.

 

 

CERTIFICATIONS:

 

·         Salesforce Certified Administrator                                                          

 

 

 

TECHNICAL SKILLS:

 

 

Salesforce Technologies	Apex Language, Apex Classes, Apex Triggers, SOQL, SOSL, Visual Force (Pages, Components & Controllers), S-Controls, Apex Web Services, Workflow & Approvals, Dashboards, Report, Custom objects, Force.com
Salesforce Tools	Workbench, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Apex Data Loader, Force.com Platform, Heroku Connect
Web Technologies	CSS, XML, HTML, JavaScript
ETL Tools	Loader, Salesforce-to-Salesforce, Apex Explorer, CRM Fusion tools, Copado tools, Jitterbit

         

 

 

PROFESSIONAL EXPERIENCE:

 

Client: GE healthcare, Milwaukee, WI                                                                                                                Sept 2015 - Till Date

Role: Salesforce Developer/Admin                                                                                                                                           

 

Responsibilities:

·         Performed the roles of Salesforce.com Administrator and Developer in the organization. Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.

·         Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.

·         Created and deployed Several Reports using salesforce.com platform.

·         Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

·         User Acceptance Testing experience in Archer environment.

·         Developed and deployed workflows and approval processes for opportunities and products/ assets management.

·         Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

·         Extensive requirements analysis and process documentation experience.

·         Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization's need.

·         Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.

·         Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.

·         Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.

·         Created and used Email templates in HTML and Visualforce.

·         Used the sandbox for testing and migrated the code to the deployment instance after testing.

·         Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

 

Environment: Saleforce.com platform, Apex Language, Apex Triggers, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

 

 

Client: Salesforce, San Francisco, CA                                                                                                                Nov 2013 - Aug 2015

Role: Salesforce Developer/Admin                                                                                                                                    

 

Responsibilities:

·         Involved in business requirement gathering, analysing the requirement, documenting the requirements.

·         Closely worked with SalesForce.com consultants while implementing the solutions for the needs of organization.

·         Designed Custom application interface using Visual force API and Apex.

·         Designed, developed and deployed the custom objects, page layouts, custom tabs, components, Visual force pages, apex classes to meet the needs of the application.

·         Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement the business logic.

·         Involved in developing Salesforce Lightning Apps, Components.

·         Hands on experience on Sales force lightning for Customizing Reports and Dashboards for business use.

·         Created email templates and inbound emails using visual force for clients and customers.

·         Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

·         Implementation of data loader framework using Salesforce Apex API.

·         Developed business documents for Salesforce custom objects

·         Implemented Salesforce web services client using Salesforce web services API, Java, XML and partner WSDL.

·         Experienced in SalesForce.com Apex classes, Apex triggers Integration, Visual force pages, force.com API. Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.

·         Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflows and triggers.

·         Implemented S-Controls to manage sales plan call sheets within Salesforce, capturing data and call activity.

·         Knowledge on Lightning which is influenced by the mobile app and research prospective customers, get directions to the client meetings, connecting socially with customers can be shown on desktop by using lightning. Lightning improved productivity of sales fast.

·         Worked on Lightening components by using Aura framework.

·         Created an app by using Lightening App Builder in Mobile.

 

Environment: Saleforce.com, Security Controls, Apex, Visualforce Pages, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Record types, Custom objects and Fields, Lightening components, salesforce1, Lightening app builder.

 

 

Client: Intuit, San Diego, CA                                                                                                                                 May 2012 - Oct 2013

Role: Salesforce Developer/Admin                                                                                                                                        

 

Responsibilities:

·         Develop and configure the Salesforce.com instances and force.com applications.

·         Developed Custom business logic using Apex Classes, Triggers, Components, Visual Force pages and Controller Classes for various functional needs.

·         Worked in setting up Marketing Campaigns, Campaign Hierarchies, Lead Queries, and Assignment rules.

·         Modified existing Approval processes and created Approval steps which used email alerts and field updates.

·         Automated the process of creating Leads directly from Web and Auto-Response rules.

·         Configured the Case Management Process.

·         Implementation support services at various SDLC stages like custom development and production support.

·         Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.

·         Implemented Classes, Interfaces and Keywords.

·         Implemented Apex Scheduler and triggers to invoke Apex classes at regular intervals and to trigger them at some events.

·          Implemented an AppExchange app bill. ON app to the Salesforce CRM to create automatic bills for all the employees working in the organization.

·         Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components

·         Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL, SOSL and DML queries.

·         Created Visualforce pages as per the client requirements and customizing Partner portal using various components.

·         Customized the standard objects as per the business requirements by using Visualforce components.

·         Deploying applications from Sandbox to Production using Change Sets. 

·         Integrated the existing SAP system with force.com platform using Cast Iron.

·         Implemented platform security based on the Organization security, Session security and Network-based security (Using IP address).

·         Created various Analytical Snapshots to schedule various report generations.

·         Created Dashboards using customized Dashboard components.

·         Participated in JAD sessions involving Business Users and Sponsor groups to analyse and understand the business requirements.

 

Environment: Salesforce.com platform, Apex Language, Visualforce Pages, Data Loader, Workflow & Approvals, Email Services, Reports, Dashboards, Custom Objects, Custom Tabs, Security Controls, Eclipse IDE Plug-in, Salesforce Sandbox, HTML, Java Script.

 

 

Client: Staples, Atlanta, GA                                                                                                                                    Jan 2011 - May 2012

Role: Salesforce Admin                                                                                                                                                             

 

Responsibilities:

·         Administered Salesforce CRM applications for Sales, Marketing and Support Departments. Involved in creating multiple analytical reports, with varying degree of complexity.

·         Worked effectively to ensure that the data is protected and is made available to the authorized users by customizing the user Roles, Role hierarchies, Profiles and Sharing settings.

·         Enhanced, configured workflow rules, time triggered workflows, email templates resulting into actual web to lead communication with customers and partner portals.

·         Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.

·         Worked with various salesforce.com custom objects like Accounts, contacts and solutions.

·         Identified and established sharing rules to restrict access to business objects such as opportunities, leads, and cases.

·         Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Workflows, and Pick list, Field Updates, Email Generation and Approval Processes.

·         Worked with different Record types to setup for different Page layouts based on profiles.

·         Customized dashboards to monitor lead activities based on sales requirements.

·         Worked with Apex Data Loader tool to perform DML operation using CSV files. Developed Formulas, Validation rules to maintain the quality of the data.

·         Developed and configured various reports for different user profiles based on the need of the organization.

·         Involved in identifying and planning new Salesforce.com features and functions like new screens, workflow, force.com objects, and reports in response to business needs set by the supervisor.

·         Interacted with various users during the testing phase and analysis. Designing and execution of test plans and ensuring a quality solution is delivered.

·         Performed day-to-day administrative tasks and addressing production support issues like unlocking/resetting passwords, modifying data, and creating ad hoc reports.

·         Worked with different deployment plans for each release and Sandbox refresh.

·         Ability to prioritize and meet deliverables in a highly driven and demanding environment.

·         Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.

·         Examined the necessities with business team and transformed the requirements into full technical necessities.

 

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow and Approvals, Reports, Security Controls, Force.com IDE, Windows.

 

Client: Pearson, Iowa City, IA                                                                                                                              May 2009 - Dec 2010

Role: Salesforce Admin                                                                                                                                                           

 

Responsibilities:

·         Interacted with various business team members to gather and document the requirements for Salesforce Interface development and documented them.

·         Worked extensively with various Salesforce objects such as Accounts, Contacts, Leads, Campaigns, Reports, and Opportunities.

·         Customized Service cloud for applications internal to the organization.

·         Designed and implemented Custom Objects, Page Layouts, and Custom Tabs to suit application needs.

·         Added campaign members from contact, lead and person account reports.

·         Managed campaign members, updated the status of existing campaign members from the campaign history related list, manage members, and from a CSV import file.

·         Created Profiles and Roles based on organizational role hierarchy, implemented Record-Level and Field-Level security and configured their sharing settings.

·         Performed Data Analysis and migrated data from SQL Server database to Force.com platform using the Data Loader. Also, used Jitter Bit Data Loader for data migration.

·         Created Workflow Rules and defined related tasks, email alerts, and field updates to automate processes.

·         Customized Dashboards to track usage for productivity and performance of sales teams.

·         Used Cirrus Insight app for integrating Google apps such as Gmail and user Salesforce records.

 

Environment: Saleforce.com platform, Data Loader, S-Controls, Reports, Custom Objects, Security Controls.

 

 

Client: N-Code Solutions, India                                                                                                                                April 2007 – Mar 2009

Role: Data Analyst

 

Responsibilities:

·         Work closely with Product Management and Product Development Teams to bring new data types to the clients, define business requirements, define the new processes, and document the new rules using Excel, Word, PowerPoint, and Visio.

·         Discovery, documentation, and enhancement of Business Processes, Software Processes, Functional and Technical Specifications using Epics/Stories, Use Cases, and UAT.

·         Analyze data for accuracy, frequency, cleanliness, trends, distribution, correlation, or predictive qualities using SQL queries, Excel Analytics and research.

·         Performed Data mapping between source systems to target systems, logical data modelling, created class diagrams and ER diagrams and used SQL queries to filter data 

·         Load vendor raw data file updates into SQL 2000 - 2008R2 tables in a staging environment, perform initial QA, submit RFC for approval, and load new database into Production environment using proprietary ETL tools, SAS/Data flux, T-SQL statements, Visual Dev Studio, and SSIS ETL packages.

·         Design & developed the various MOLAP, ROLAP and HOLAP cubes using the SQL Server Analysis Services.

·         AGILE SCRUM coordination using TFS, Jira, Trello.

·         Communicate and partner with project technical leads, product management, development teams, stakeholders, QA and end-users to transport and deliver data in the expected format and within the expected timeframe.

 

Environment: Siebel CRM 6 (Siebel 2000), MS SQL Server 2003, MS Office / Excel

                                                                               

 

EDUCATION:

 

Bachelor of Technology (B-Tech) in Information Technology,                                                                                  2002 –2006

Gujarat University, Gujarat, India