Candidates About

Swati Jain

SUMMARY

US/Canada Experience: Over 6 years of experience in Salesforce with responsibilities of leading a Salesforce implementation, strategy and scoping with business management, chairing requirement elicitations, liaison between business and technology teams and managing Salesforce configurations.

India Experience: Over 8 years of experience in various aspects of IT such as client engagement, project and delivery management, product conceptualization and design, requirement management, deployment and training, pre-sales and business development.

Organization Name: SUEZ formerly GE Water

Salesforce Functional Lead – GE Water and Process Technologies - Canada/USA                      Apr’11 – Till date

§  Functional lead for CRM practice, working across transactional applications viz. Salesforce.Com for GE Water Equipment Services and GE Integrated Water Solution Services businesses

§  Manage the complete lifecycle from planning, organizing, directing, controlling and evaluating functional and developmental business requirements to deployment of the same.

§  Chair planned business workgroup and stakeholder calls to facilitate requirement elicitation through presentations, walkthroughs, design process and implementation mock-ups including business sign-off

§  Responsible for analyzing and documenting business requirements, business workflow, developing

and mapping technical specification, business requirement prioritization

§  Manage the liaison effort between the business and technology teams. Participate in Scrum calls to evolve a release plan

§  Subject Matter Expert for Sales cloud and have worked on Creating new custom objects, assigned fields, designed page layouts, custom tabs and components

§  Generate and Schedule Reports and dashboards for metric generation

§  Work on JIRA using agile methodology to ensure a successful and efficient deployment

§  Proficient in the Loop services with successful implementation of Drawloop templates for the business

§  Conduct product evaluation and coordinate with vendors for Proof of concepts towards incorporating New product features such as CPQ platforms, Loop technology solutions etc.

§  Responsible for Quality of deployed functionality and hence oversee the writing of the test Scripts and testing for all release cycles

§  Ensure allocation of the resources for testing the functionality across each instance and to perform regression testing for existing functionalities

§  Assist with project implementation and control monitoring process related to quality assurance (QA) and coordinate with the relevant business user groups for the User acceptance testing (UAT).

§  Responsible to provide Signoff on behalf of business verticals for all minor and major releases

§  Provide bi-monthly updates to seniors on program risks and adaptability stats for each business function

§  Facilitate training sessions for the business user groups across all regions

§  Provide post production support to the business units through categorization of Work requests into appropriate functional groups and delegating the requests to appropriate technology teams

Organization Name: Genpact Limited India (Client: GE Energy, GE Aviation Systems and GE Water and Process Technologies)

Assistant Manager – Procurement and Supply Chain Services - India                             Mar ‘07 – Mar ‘11

§  Was part of the project team for Salesforce.com implementation for GE Water and Process technologies

§  Worked with the team of developers and data architects to help provide optimum CRM solution

§  Managed and mentored a fifteen-member team engaged in executing various processes/projects in Supply chain and other industry verticals

§  Key responsibilities included client’s account management, business development, monitoring quality and other administrative activities of the team such as managing the P&L, career path identification etc

§  Focus on core deliverables such as increasing brand awareness, identify and develop potential clients.

§  Work on various initiatives with the Management team, with a view to controlling costs or generating new streams of income

§  Work as Functional contributor for the water business of GE and attended Business meetings at Canada in recent past on a Sales force.com transitioning for GE water process technologies

§  Received NPS (Net Promoter Score) of 10 (Promoter) from all the various customers

Team Lead/Management Trainee – Procurement and Supply Chain Services - India    Jan ’06 – Feb ‘07

§  Plan and develop systems and procedures to improve the operating quality and efficiency of the team

§  Recommend ways of improving the use of staff, materials, equipment and other resources

§  Ensure process SLA’s are met and the metrics are published to the customer

§  Successfully converted several pilot projects into annuity engagements

§  Set objectives to each team member in congruence with overall objective of the company

§  Manage billing/accrual for the 12 member team spanning across 3 locations

Senior Warranty Administrator - Procurement and Supply Chain Services - India       Nov ‘05 – Dec ‘06

§  Provide research support to strategic/marketing operations in Aftermarket services domain for clients across various industries

§  Synthesize data, conduct analysis & make strategic business recommendations for the aviation client

§  Worked with the quality team & generated successful lean ideas for various business teams

§  Monitor and managed pipeline projects / businesses for the team

Process Expert (Texas, United States/Bangalore, India)                                                    Apr ‘02 – Oct ‘05

§  Selected in first batch of doctors for the Health care process and transitioned 6 FTE (Full time employee) for medical insurance Claims process at GE

§  Involved in the analysis of medical claims and procedural checks of the treatment performed.

§  Project implementation to meet strategic plan numbers for FTE transfers from the account allotted

§  Work with the transition team and completed Tollgate 2 and 3 Procedures

§  Assist in identification of management and operational issues, risks and barriers to growth

§  Analyze factors that affect business performance and predict possible outcomes & remedial measures

Dental Hospital – Bangalore, India                                                                                    

§  Assist the senior Dental surgeon with major dental procedures

§  Independently handle the most of maxillofacial cases

§  Impart training to the new recruits in the dental hospital

Bachelor of Dental Surgery – Siddhartha Dental College, Bangalore, India                    Apr ’96 – Mar ‘01

(Detailed study of dental principles and practices)

• Salesforce Administrator Training course from Salesforce
• Drawloop Administration and Implementation from Loop Services
• Quality Trainings – Lean, Six Sigma-Green Belt (Trained & Tested)
• Leadership Trainings – Foundations of Leadership, 7 habits of highly effective people, hiring the right resources