Candidates About

 

Robin Patpatia

SUMMARY:                            

A Salesforce (SFDC) certified professional with over 11 years of Comprehensive experience in CRM and JAVA application design, software development and End to End Implementation of various IT applications.

Ø  Hands on Experience in designing and developing force.com applications, subsequently packaging application using Manage Packages.

Ø  Experience in designing, developing and implementing applications like Sales, Marketing automation, Partner Portal, CPQ and Service\Support modules on force.com platform

Ø  Experience with designing the solution integrated with SFDC and Heroku with JAVA based web services. Also Leveraged Heroku Postgres Database services with JDBC connectivity.

Ø  Worked on various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Reports and Dashboards

Ø  Designed custom formula fields, field dependencies, validation rules, workflow rules, Process Builder and approval processes for automated alerts, field updates and email generation according to application requirements

Ø  Configured security and sharing rules at object, field and record level for different users at different levels of organization

Ø  Customized page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages as per the business needs.

Ø  Experience in developing Apex Classes, Apex Triggers, Process Builder & SOAP\REST based Web services

Ø  Designed and developed SOAP based web services to integrate Salesforce with different external system

Ø  Expertise in building Visualforce Pages, Visualforce Custom Controllers, Components, Custom Objects, Reports, Dashboards, Tabs and Customer Portal

Ø  Experience in large data migrations using SF Data Loader and Export\Import salesforce utilities.

Ø  Extensive knowledge about working processes such as time management and process optimizations

Ø  Excellent interpersonal communication, problem solving skills and Business analytical skills

 

EDUCATION:

B.Tech in Computer Science from Kurukshetra University Affiliated N.C. College of Engineering.

 

CERTIFICATIONS: click here for online verification

 

Certification ID	Name
4083671	Salesforce Certified Platform Developer I - Transition Exam (SP17)
3565903	Salesforce Certified Force.com Developer - Spring '17 Release Exam
3084597	Salesforce Certified Platform Developer II- Multiple Choice (SP17)
3565897	Salesforce Certified Administrator - Spring '17 Release Exam [201]
	Salesforce Certified App Builder - Spring '17 Release Exam
	Veeva CRM Certified Admin

 

TECHNICAL SKILLS:

 

Operating Systems	Windows
Programming Languages	C, C++, Java
CRM	Oracle Siebel CRM, Salesforce.com, Veeva CRM
Salesforce Technologies	Veeva CRM, force.com Platform, Apex Language, Apex Classes, Apex Triggers,  SOQL,  SOSL, Visualforce (Pages, Components, Controllers), Apex Web Services, Workflow & Approvals, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse plug-in, Process Builder, Manage Packages, Chatter, Communities, Salesforce components, Lighting Connect, External objects.
Web Programming	HTML, CSS, Kendo Grid, jQuery
Scripting Languages	Java Script
Tools	ICS, ICRT, SOAP UI, TOAD, Data Loader
Database	Oracle 9i/10g
IDE	Eclipse, Net Beans

 

 

PROFESSIONAL EXPERIENCE:

 

FULL TIME WITH: Genisis Solution Technology inc., USA

CLIENT \Location	Indiana University Health Plan (UST Global) \ Indiana, US	Feb’17– Till Date
ROLE	Salesforce Team Lead \ Arch

 

Responsibilities: Client is an insurance provider

Ø  Contact Center implementation form the Scratch on Salesforce

Ø  Responsible for defining overall architecture and details of integration Points.

Ø  Solution and technically designing of custom built.

Ø  Configuring Service Console for case management and driving the solution for knowledge management.

Ø  Integrated Claim system and Contact Center using Informatica cloud Real Time (ICRT) and Salesforce connect using oData Connectors.

Ø  Responsible for data modelling on source and destination to achieve the compatibility.

 

Environment:

Salesforce.com, Lightening Connect, Informatica Cloud Service, Apex, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7, Soap UI, Stoneshot Marketing Automation tool, core Java, Android.

 

FULL TIME WITH: Genisis Solution Technology inc., USA

CLIENT \Location	iHeartMedia  \ California, US	Mar’16– Feb’17
ROLE	Salesforce Team Lead

 

Responsibilities:

Ø  Worked as part of agile development team as a team member for one of the biggest salesforce implementations 4000 user. And custom built CPQ system.

Ø  Delivered complex Salesforce solution by declarative configuration, customizing salesforce platform using JavaScript, HTML, Visual force and Apex.

Ø  Integrated external systems with SFDC using SFDC connect App and ICS .

Ø  Handled off shore team, managed and guided the delivery from of shore.

Ø  Migrated complex functionalities from share point to SFDC. To make SFDC a consolidated revenue platform.

Ø  Worked on TF for automation of deployment process. (Continuous Integration).

 

Environment:

Salesforce.com platform, Apex, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7, Soap UI, Stoneshot Marketing Automation tool, core Java, Android.

 

 

FULL TIME WITH: Fidelity, India

CLIENT \Location	Fidelity Investment Limited\ UK	Aug’14–Mar’16
ROLE	Salesforce Technical Specialist

 

Responsibilities:

Ø  Engaged in Project Discovery and Requirement gathering with the client for new enhancements to Fidelity salesforce instances across multiple geographies.

Ø  Served as the Technical lead for the CRM development team for the Global salesforce implementation.

Ø  Involved in building Java application to be deployed on Heroku to be integrated with SFDC using REST and SOAP based web services.

Ø  Initiated and Implemented the CTI for Central European wholesale SFDC instance.

Ø  Key team player in implementing Cloud Security PERSPECSYS and analysing Salesforce Shield. 

Ø  Developed Android Mobile application integrated with SFDC to manage meetings for Italian clients and supported IOS application development.

Ø  Design and develop Apex classes, controllers, controller extensions, Visualforce pages and Apex triggers for various client requirements.

Ø  Provides exceptional Salesforce.com support services for the client by delivering customizations and code fixes to their application.

Ø  Supports data migration activities such as importing data of Legacy CRM (aptean : pivotal) to Saleforce.com

Ø  Developed SOAP based web services to integrate Salesforce with marketing tool and multiple source systems using Informatica as middleware.

Ø  Delivered Android app for the local transport management.

Environment:

Salesforce.com platform, Apex, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, SOQL, Email Services, Force.com IDE, Windows 7, Soap UI, Stoneshot Marketing Automation tool, core Java, Android.

 

FULL TIME WITH: Accenture, India

CLIENT \Location	Novartis, Spain + Shire, UK + Roche, Switzerland +Nuffield Health, UK (Multiple client under Factory model)	Sept ‘11 – Aug’14
ROLE	Salesforce Developer/Consultant

 

Responsibilities:    

Ø  Configuring and Customising Saleforce.com application for the clients using agile software delivery Methodology.

Ø  As part of solution team got involved with Feasibility study of migration projects and Estimation.

Ø  Designed and developed UI in Visualforce using HTML and CSS for portal built on force.com platform.

Ø  Prepared and Reviewed Technical design documents.

Ø  Design and develop Apex classes, controller classes, controller extensions, Visualforce pages and Apex triggers.

Ø  Use Force.com IDE, change sets, Jenkins, Ant for deployment of code into sandbox and production orgs with continuous integration.

Ø  Assumed multiple roles of Tech Lead and Developer in SFDC Implementation. Details of the project delivered:

o   Implemented communities and chatter for Roche Client to facilitate communication with global partners.

o   Building SFDC classic Application, Customer portal (Community portals) and sites Implementation to facilitate booking system for Nuffield health.

o   Integration with COBOL based third party legacy system using SFDC API.

o   Helped with Informatica cloud (ICS) Integration with SFDC for client’s In-house booking management systems.

o   Provide solution to Salesforce.com integration with backend fulfilment SAP system for Shire.

o   Developed and supported migration to Veeva CRM (vBio-pharma) for Novartis.

§  Account Management

§  Veeva Call Reporting, CLM, Scheduling and Cycle Plan

§  Veeva Order Management.

§  Sample Management

§  vMobile

§  Territory Management

§  Custom Settings, Product Catalog, My Setup, Veeva Msg etc

o   Provided solution for integration with Veeva CRM systems and event management portal for Novartis.

 

Environment:

Salesforce.com platform, Customer Portal, Partner portal, Chatter, Communities , VEEVA CRM, Apex Language, Visual Force (Pages, Component & Controllers),  Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, Sandbox data loading, Informatica on demand, Force.com IDE, Windows XP.

 

FULL TIME WITH: Accenture, India

CLIENT\Location	Bell Canada, Canada	Jul’11 – Sept’11
ROLE	Siebel Developer/Consultant

 

Responsibilities:    

Ø  Siebel Application development order management for multi-lingual implementation.

Ø  Workflow, Scripting, VBC, IO, IC and configuration.

Ø  Enterprise Integration Manager, Enterprise Application Integration.

Environment:

Siebel CRM version 7.8, Toad, Siebel Tools, SQL, PL\SQL, EIM.

 

FULL TIME WITH: Accenture, India

CLIENT \Location	Novartis Pharmaceuticals, US	Aug’10 – Jul’11
ROLE	Salesforce + Siebel Developer/Consultant

 

Responsibilities:    

Ø  Was involved with the Siebel to salesforce migration project as a data Stuart. This was Pilot implementation of Veeva CRM for Novartis Spain.

Ø  Siebel Application development Sample management.

Ø  Workflow, Scripting, VBC and configuration.

Ø  Siebel TBUI

Environment:

Siebel CRM version 8.0, Toad, Siebel Tools, SQL, PL\SQL.

 

FULL TIME WITH: Tech Mahindra, India

CLIENT \ Location	British Telecom, UK	Feb’10 – Jul’10
ROLE	Siebel Developer/Admin

 

Responsibilities:

Ø  Worked as Siebel development team as a software engineer.

Ø  Developed Siebel Application development order mgmt. (CPQ).

Ø  Used Workflow, Scripting, VBC and configuration.

Ø  Configured Siebel-Product Configurator

Ø  Implemented Siebel-Smart script for FAQ and self-support flows.

Environment:

            Siebel CRM version 8.0, Toad, Siebel Tools.

 

FULL TIME WITH: Birlasoft, India

CLIENT \ Location	GE – Commfin, US -3	May’08 – Jan’10
ROLE	Siebel Developer/Admin

 

Responsibilities:    

Ø  Worked in Siebel team as a software engineer which provides services to capital finance, Healthcare financial services, Equipment Finance and Facto Finance departments of GE

Ø  Application Development, Maintenance, configuration and Scripting as per the changing requirement.

Ø  Role involved resolving tickets that are raised in production environment.

Ø  Project involved handling 9 Siebel application one of the largest Siebel implementation.

Ø  Resolving production issues, Handling Interface issues and working with interface team to resolve the issues.

Environment

Siebel CRM version 7.5, 8.0, Wiki SOP (Specific Operating Procedure), Siebel Tools, Clarify, Teradata.

 

CLIENT	Envirotech Instruments Pvt. Ltd. / New Delhi, India	Sept’06– Jan’08
ROLE	Java Developer

 

Responsibilities:

Ø  Involved in all the phases of SDLC including Requirements Collection, Design & Analysis of the Customer Specifications, Development and Customization of the Application. Implemented following Projects

Ø  METLOG: METLOG is a user interface designed to provide all the features to an end user for interacting with Wind Monitor (An Envirotech Product) in professional environment.

o   Transfer data using serial port, interpreting data downloaded from the logger and displaying the data in the formats like spread sheet.

o   Producing graphs (single variation and dual variation), average tables and wind roses for data.

o   Live transmission of data from logger via serial cable and Modem (using AT commands) which was updated after every second.

o   Facility to create user account for security of data and implementing HASPKEY for software security.

o   Providing help about software with HTML HELP.

Ø  METVIEW: METVIEW is a customized version of METLOG with no LIVE transmission.

Ø  SLM 100: SLM 100 is user interface designed to provide all the features to an end user for interacting with sound level meter (An Envirotech Product) in professional environment. Following are the key features of SLM 100:

o   Transfer data using serial port and Interpreting binary data downloaded from the logger.

o   Display data in formats like spread sheet in readable format.

o   Producing Histogram and variation graphs for data.

Ø  GLYPH: Glyph is a user interface for interacting with the display boards. Following are the key features of Glyph:

o   Sending Bitmaps to the board in hexadecimal code.

o   UNI CODE implementation for HINDI FONTS to be displayed.

o   Converting Images into Bitmaps to be send to the display board.

o   Simulating the Display on screen of PC before sending it to display board.

o   Communication with display board via modem using AT commands. Prepared Test Cases to test the functionality of the requirements implemented

 

Environment: 

Core Java, Java Swings, Port Programming, AT Commands (to configure modem), HTML help