Saugata Sen
- SAP Advisory
- Los Angeles, CA
- Member Since Mar 31, 2023
Candidates About
Saugata Sen
Account Director
Ø Saugata is a target & result oriented, trusted & imaginative management professional with 22 years of global experience in managing multi facets of technology and business transformation, who consistently brings value to the organization through revenue & profitability growth, increasing customer satisfaction and creating tangible sales assets. He does that by inventing new opportunities, providing relentless customer advocacy and inspiring imagination within the team.
Ø He has worked in managerial capacity in implementing large SAP transformation programs for Utility customers in UK and US, and currently managing a team of over 200 associates for a US customer with $40M yearly revenue & delivery accountability. He is leading a team of senior consultants, project managers and architects for driving innovation and technology transformation using SAP SoH & S4 HANA, C4C, Cloud Engineering, Digital, Automation, Analytics and DevOps.
Ø He is having strong SAP Utility consulting background and deep industry experience in Energy & Water Utilities, Retail, Finance and Manufacturing with knowledge of technology trend & business model changes, and related competitive dynamics in IT sales & solutions.
Ø He has experience in working with six Utility customers and contributed in sales, solutions & delivery for three large SAP CR&B transformation in UK & Europe.
Responsibilities
§ Consistently improving customer experience and building loyalty
§ Generating revenue by creating new opportunities and submitting proactive valued proposals
§ Co-innovating and helping IT & business in adopting new technologies, Agile and Cloud
§ Driving architects and managers to transform business and IT operations in new Business 4.0 era
§ Incubating capabilities and assets for the sales organization
§ Owning delivery of transformational changes in IT Infrastructure and application areas
§ Holding IT service management responsibility for the enterprise SAP applications
§ Driving cost optimization and profitability growth through service and delivery excellence
§ Building IT strategy & artifacts, proving IT advisory, and managing business change
§ Managing new Self Service and Automation initiatives
§ Having responsibility of account P & L, contract management, and team’s career growth
Current innovative and technology trend initiatives
- Prototyping a solution using SAP C4C, for IT & Business teams to build relationships, interact on new ideas, create leads & opportunities, and convert them into meaningful projects
- Building SAP ‘Suite on Hana’ and S/4 Hana core infrastructure and application platform on MS Azure Cloud for enterprise and customer service business units
- Creating new DevOps platform and pipeline. Reengineering people, process and technology for setting up a Bi-Tri-Modal organization using DevOps and Cloud as two paradigm shifts
- Co-innovated and implementing a Digital Apps for Poll inspection to improve efficiency of Field Force technicians and operational expenditure
- Implementing Pega RDA & RPA Robotics platform for automating critical business processes, in a multi-vendor collaborative delivery model
- Delivering intelligence, mobility and modern user experience in service desk operation using BMC Remedy with Smart IT and MyIT
CUSTOMERS AND PROJECTS
Tata Consultancy Services Limited
Account Director – Southern California Edison, USA (Feb’16 – till date)
§ Managing customer expectations, partner relationships and interactions with executive clients
§ Delivering yearly ten thousands Hours of Innovation & PoC leveraging CoEs & utility practices
§ Heading a presales team for submitting proactive and reactive proposals
§ Managing a team of project managers and architects for driving IT solutions and delivery
§ Driving service excellence and continuous improvement initiatives
§ Managing engagement planning, delivery risks, escalations, recruitment, cross skilling, and profitability
§ Leading executive whiteboard strategy discussion for demand management and delivery planning
Business Relationship Manager – Southern Water, UK (Apr’12 - Jan’16)
Mercury Program: CR&B transformation using SAP ISU-CRM & creation of Southernwater.co.uk
§ Played significant role in the entire bidding and contract negotiation process
§ Owned, and successfully delivered the program with a team of 100+ SAP consultants
§ Led steering group reporting, sponsor’s & stakeholders’ meeting and business change workshops
§ Chaired critical architecture, design & risk workshops and took final decisions
§ Introduced Agile delivery and Rapid Response for addressing regulatory changes
§ Managed customer relationships
SAP Advisory – npower, UK (Dec’10 – Mar’12)
§ Mitigated reputation, schedule and financial risk of the £100 Million Atlas program (SAP ISU-CRM-BW)
§ Conducted project review and recommended recovery approach
§ Increased business value through requirement simplification and KPI alignment
§ Recovered the project on schedule in 3 months and gained stakeholders’ confidence
SAP BI & Data Strategy Manager–SPE Luminus, Belgium (Feb’10 – Nov’10)
§ Helped IT & business heads in accepting and adopting reporting & data strategy and road map
§ Increased business value by having focused scope & design; resulted in 15% cost deduction
§ Proposed data archiving solution towards the manageability of data growth and cost reduction
IT Program Manager – Scottish Water, UK (Aug’09 – Jan’10)
§ Reduced organizational impact by thoroughly assessing business readiness of the CISP program
§ Achieved smooth rollout by managing the change efficiently and collaboratively
§ Aligned IT, business & 3rd party vendors to the same plan of execution and committed support model
§ Reduced business interruption by addressing risks and issues in a Tiger Team approach
SAP Program Manager – Welsh Water, UK (Aug’06 – Aug’08)
§ Contributed to grow the account from 1 to 70+ consultants in 2 years
§ Managed a team of 30+ SAP consultants to deliver multiple regulatory & business centric projects
§ Identified improvement areas and converted them into new business opportunities
§ Formulated SAP BI strategy & roadmap for regulatory (OFWAT) and management reporting
Engagement Manager – Cadbury Schweppes, Australia (Jul’05 – Jun’06)
§ Managed business relationship for Cadbury Australia
§ Pulled back the enAbel project on track from its unacknowledged & delayed condition
§ Managed end-to-end SAP BI implementation of AU$1.5 Million with a team of 25 consultants
§ Handled critical dependencies with Cadbury’s global Month2Month Reporting program
§ Closely interfaced with IT and business stakeholders including ANZ & Japan business
IT Delivery Manager – GE Money, Australia (Jun’01 – Jun’05)
§ Managed business relationships and contributed to revenue growth
§ Led a team of 30+ consultants supporting a distributed IT application of 160 branches
§ Increased business efficiencies by 30% through improved IT service delivery and strict SLA control
§ Delivered SIX SIGMA projects to ascertain systems availability and eliminate business downtime
§ Developed new IT application in 5 days to enable a new branch opening in NZ
IT Project Lead – ABSA, South Africa (Dec’98 – May’01)
§ Managed IT application support of bank’s savings & term deposit modules using COBOL, IMS, CICS & DB2
§ Identified and fixed program flaws and risk of money leakage in bank’s authorization system
Hindustan Motors Limited - Systems Engineer (Aug’95 – Nov’98)
I was responsible for delivering a large scale business process reengineering (BPR) program in Body & Press Shop Unit. Program objective was to apply quality concepts, such as, TPS (Toyota production system), TQM (Total quality management), KAIZEN & TEIAN, KANBAN and LEAN to increase the quality rigor of HM’s
Ambassador Car.
ACADEMIC QUALIFICATIONS
§ MBA from University of BATH, UK, Year 2008
§ Bachelor of Mechanical Engineering from Jadavpur University, India, Year 1995
§ Prince2. PMP, Six Sigma certification