Candidates About

                                                                                 

Arpit Doshi

SUMMARY:

SAP Basis and HANA Certified Administrator with 7 years 8 months experience in SAP Basis supporting a wide range of SAP products like SAP HANA, ECC and NW, EP, BI, PI, Live Cache, GTS, SCM, SRM, CRM, TDMS, NWDI, TREX, Solution Manager, SAP SLT. Worked on various projects involving Installations, DR, Upgrade, and Rollout & Production support activities. I consider myself highly self-motivated and able to set effective priorities to achieve immediate & long-term goals.

 

 

EXPERIENCE SUMMARY:

·         Total 7 years 8 months of IT experience in SAP Basis.

·         Technical expertise includes SAP Installations, SAP DR Setup, SAP Upgrades, SAP Rollouts and Support tasks like system health monitoring of NetWeaver systems, Support Packs, System Copies, SAP user management using SOX standards, Spool management, Transport management, SAP Solution Manager, SAP HA environment administration, Oracle database level activities and Unix/Windows tasks, SAP Boltons, Ticketing tools using ITIL standards.

·         Multiple SAP upgrades with parallel export-import procedures utilizing WAN bandwidth with maximum through put with reduced downtime methodologies.

·         Exposure to managerial roles: Currently working as SAP Technical Lead. For previous projects, managed teams during different projects and assignments and coordinated with different teams. Worked as a lead SPOC for clients of two European countries. Responsible for regular meetings, assignment of tasks, co-ordination with different technical teams and delegation of work to a team of multiple members.

·         Key strengths include Co-ordination with different technical teams and prepare technical solutions, preparing the team for supporting the technical activities, Good communication skills, team player and quick learner.

 

 

SKILLS SUMMARY:

ERP	SAP R/3 3.0B, 3.1I, SAP R/3 4.0B to 4.6 C, SAP 4.7EE, SAP ECC 5.0, 6.0, Netweaver 7.0x, 7.1, 7.3, 7.4, Enhancement packages, CRM IPC, SRM, XI/PI, JDI/NWDI, EP, SCM - LiveCache, Web Dispatcher, TREX, GRC, GTS, BI/BW 7.x, Solution Manager 7.xx, SLD System, TDMS, SAP SLT, SAP HANA SPS 06, 07
Operating Systems	AIX, SUSE/Redhat Linux, Sun Solaris, HP UX, Windows Servers
Databases	Oracle versions 9i, 10g, 11g, MaxDB (Livecache)
Ticketing Tools	USD 6 (Unicenter Service Desk), Remedy Ticketing Tool, Espresso and Radar
Third Party Tools	Ancile uPerform tool used for document hosting, SABRIX used for tax calculation, TMS used for calculation of transportation finances, Opentext used for scan stations, Libelle System Copy Tool

 

 

CERTIFICATIONS AND TRAININGS:

·         SAP Certified Technology Associate - SAP HANA

·         SAP Certified Technology Associate - System Administration (Oracle DB) With SAP Netweaver 7.02.

·         ITIL Foundation Certified

·         Oracle 9i SQL Plus Certified

·         USD 6 (Unicenter Service Desk) Certified

·         5 Weeks of SAP WAS 6.40 training attended

 

 

 

 

 

 

 

PROFESSIONAL EXPERIENCE:

 

Project 1: SAP Basis Tech Lead

Wipro Ltd. (Client: Apple Inc.)                                                                         Duration: April-2013 to Present

Apple Inc., formerly Apple Computer, Inc., is an American multinational corporation headquartered in Cupertino, California that designs, develops, and sells consumer electronics, computer software and personal computers.

 

Roles & Responsibilities:

·         SAP On-call and Project Support
- Perform various day-to-day activities like system health checks, Database checks and printer administration.

·         SAP HANA SPS 07
- Monitoring SAP HANA DB health, Memory and CPU
- SLT management and Replication Job monitoring, troubleshooting replication issues, stop-start of replication
- Management of HANA DB through SAP HANA Studio as well as OS level using hdbsql.

- User Security management through HANA studio

- Export and import of tables, procedures and views.

·         Performed a HANA DB export using sapinst.

·         Knowledge of HANA BW upgrade and migration using DATA Migration Option (DMO).

·         Disaster Recovery site setup, enabling DR for Prod ABAP+JAVA systems.

·         Generation, maintenance and application of SSL certificates for SAP ABAP and Java and Web-dispatchers, to enable HTTPS.

·         Oracle 11g installation and application of SBPs, using MOPatch application.

·         Solution Manager alerts and monitoring using DAA agent.

·         Installation of TREX system and setting up connectivity post installation.

·         Administration of SAP jobs managed via Redwood CPS.

·         Management of Single Sign-On using Kerberos on Unix environment.

·         Unix level scripting for enabling various alerts, setup of cron jobs.

·         SAP System Refresh on ECC system with Oracle 11g database with DB sizes ranging till 70 TB.

·         Performed export-import of GRC rulesets and SU24 data/text uploads for SAP GRC.

·         Tomcat and Vertex SIC stop-start, Vertex OSeries delta patches installation as a monthly activity.

·         BPC stop-start activity in order for certain transport activities.

·         SAP Support Pack upgrade and Kernel Upgrade to 721_REL.

·         SAP Language Installation and supplementation.

·         BW Portal iView and CTS+ transports.

·         Generation, backup and transfer of statistics for Oracle tables.

·         System monitoring and administration of ECC, BI, APO, SRM, CRM, Portal, WD, TREX, GTS components.

·         Creation of Web Services and Proxy Definitions using soamanager.

·         Ticket Monitoring tools like Espresso and Radar used.

 

Key Achievements: Part of the team to enable the first 250 Apple Inc. users to go live on SAP HANA

 

Project 2: Senior SAP Basis Support Admin

L&T Infotech (Client: Ingram Micro Inc.)                                                       Duration: Jun-2012 to Apr-2013

Ingram Micro Inc., a Fortune 100 company, is the world’s largest technology distributor and a leading technology sales, marketing and logistics company for the IT industry worldwide.

 

Roles & Responsibilities:

·         Production and On-call Support handling 80+ SAP servers

·         Performance Tuning and troubleshooting performance issues, Process Improvement

·         PI Interface monitoring & troubleshooting

·         TDMS

-          Implementation of TDMS (Test Data Migration Server) application on various systems.

-          Conducting various sessions with SAP for practical usage of the TDMS tool.

·         Database Refresh and System copy

-          Performed Database Refresh from Production Environment to Quality

·         Kernel Patch level upgrade

-          Worked on upgrade to the 720_EXT kernel which has introduced new features like the rolling kernel upgrade which guarantees minimal downtime.

·         Third Party Tools

-          Worked on third party tools like the Ancile uPerform tool used for document hosting, SABRIX used for tax calculation, TMS used for calculation of transportation finances, Opentext used for scan stations.

·         Client Maintenance

-          Local/Remote Client Copy

·         SAP High Availability cluster environment administration on Unix and Oracle RAC experience.

·         Transport Management System

·         Java Support Package & ABAP support package upgrades/stack upgrade

·         AS ABAP and AS Java systems stop/starts and issue investigations.

·         System monitoring including R/3, BI, APO, SRM, CRM, Portal, WD, GTS components.

-          The customer is given daily checks report which summarizes all the activities happening in their systems.

·         Proactive Monitoring of Production Systems.

-          Checking System log.

-          Short Dump analysis.

-          Profile Parameter Maintenance.

-          Background Job Maintenance.

-          Monitoring of SAP System Buffers & operating system.

·         SAP OSS Note Implementation

·         SAP License installation, maintenance certificate installation

·         Setting up and maintaining Operation modes

·         Handling System Performance issues

·         Working with functional teams to monitor the BPM processes and issues.

·         Printer Administration, Creation, Deletion. Spool related tasks and trouble shooting

·         Good Hands on with BRTools

·         EWA Reports

-          Scheduling, Downloading (from SAP Marketplace and Solution Manager) and Commenting EWA Reports and deliver to Customer.

·         Raising a SAP Message to resolve unexpected error.

·         User maintenance & Authorization.

-          Creation of User.

-          Creation of Single Roles from SAP Standard Roles.

-          Maintaining the Authorization Activity for Users.

·         Day to day ticket handling like Prod/non Prod backup failure issues, tablespace full, system

Monitoring.

 

Project 3: SAP Solution Manager Upgrade

L&T Infotech (Client: Ingram Micro Inc.)                                                       Duration: Feb-2012 to Jun-2012

Ingram Micro Inc., a Fortune 100 company, is the world’s largest technology distributor and a leading technology sales, marketing and logistics company for the IT industry worldwide.

 

Roles & Responsibilities:

·         An active member of the Solution Manager Upgrade team.

·         Performed the upgrade successfully from Solution Manager 7.01 to 7.1 and also performed the post upgrade activities like System Preparation, Basic Preparation, etc.

·         Configuration of CCMS (sapccmsr, sapccm4x and ccmsping) agents on Ingram landscape for the new Solution Manager 7.1.

·         Use of ChaRM (Change Request Management) for performing transports, use of CCMS alerts to monitor various satellite systems, generation and analysis of EWA reports on Solution Manager.

·         Wily Introscope, Host Agent and SMD Agent installation.

 

Project 4: SAP Rollout Consultant

L&T Infotech (Client: Ingram Micro Inc.)                                                       Duration: Oct-2010 to Feb-2012

Ingram Micro Inc., a Fortune 100 company, is the world’s largest technology distributor and a leading technology sales, marketing and logistics company for the IT industry worldwide.

 

Roles & Responsibilities:

·         SAP Roll out support (Countries: Netherlands, Malaysia, Australia, Belgium)

·         Support during Data Loading, Batch Session, Transports

·         QA landscape refresh to support countries Go-Live

·         SAP Performance monitoring & tuning

·         Support to Load testing & Interface testing during migration

·         HA Cluster setup & failover testing in new servers landscape

·         Being the only SAP Basis analyst working at client side in Belgium, I have handled issues of all severities and provided support for both office and warehouse production.

 

Key Achievements: Basis support for SAP Roll Out to various countries, awarded with Excellent Performance Award.

 

 

Project 5: SAP ECC Release Upgrade

Atos (Client: Infrax (Belgium))                                                                       Duration: Oct-2009 to Oct-2010

Infrax AG, operating in Belgium since 2007, takes care of operation, maintenance and development of all pipe-related utilities (gas, electricity, cable TV and / or sewer) in the territory of the municipalities in Western Belgium.

 

Roles & Responsibilities:

·         Performed SAP Upgrade from source release SAP R/3 4.7 to SAP ECC 6.0 EHP4 SR1 on Oracle 10g database and OS HP Unix 11.31 with Combined Unicode Conversion using Distribution Monitor.

·         Unicode conversion performed using distribution monitor.

·         Language supplementation as a part of Upgrade.

·         Installation of SAP R/3 4.7 and ECC 6.0 EHP4 systems as a part of Upgrade.

·         Tuning various upgrade related parameters to reduce the downtime throughout the Upgrade.

 

Project 6: SAP Basis Support Admin

Atos (Clients: Huntsman (Belgium), Nessie (France))                             Duration: Sept-2007 to Oct-2009   

Huntsman is a global manufacturer and marketer of differentiated chemicals for a variety of global industries, including chemicals, plastics, automotive, aviation, textiles, footwear, paints and coatings, construction, technology, agriculture, health care, detergent, personal care, furniture, appliances and packaging.

 

Roles & Responsibilities:

·         Single Point of Contact and Customer Landscape Coordinator for clients, working with a team of 40 members.

-          Responsible for customer communication, weekly customer meetings and resolution of issues at the earliest.

-          Supporting and providing technical solutions.

-          L3 & On call support for critical activities

·         System copy

-          Performed numerous Database Refresh from Production Environment to Quality and Development and system copy to a newly installed system

·         Oracle Patch set upgrade

-          Perform Oracle patchset upgrade from 10.2.0.2 to 10.2.0.4 using OUI.

·          Application of interim and generic patches

-          OPatch and MOPatch utilities used.

·         Client Maintenance

-          Local/Remote Client Copy

-          Client Export/Import                                                                                                 

-          Client Deletion

·          Transport Management System

-          Configuration of Transport Domain Controller & Domain.

-          Creation of Transport Layer & Transport Route.

-          Assigning of Transport Layer to User defined Package.

-          Export/Import and Troubleshooting

·         Kernel Patch level upgradation.

·         Java Support Package & ABAP support package upgrades/stack upgrade

·         Configuring and checking ADS connectivity on PI

·         Java parameter changes/Trouble shooting the JAVA startup problems

·         AS ABAP and AS Java systems stop/starts

·         SAP Data Archiving: Monthly Archiving of Idocs.

·         System monitoring including R/3, ECC, BW, APO, Solman and other NetWeaver components.

-          The customer is given daily checks report which summarizes all the activities happening in their systems.

·         Responsible to checking / troubleshooting Backup issues.

·         Proactive Monitoring of Production System.

-          Checking System log.

-          Short Dump analysis.

-          Profile Parameter Maintenance.

-          Background Job Maintenance.

-          Monitoring of SAP System Buffers & operating system.

·         Database Administration

-          Startup & Shutdown of Database.

-          Tablespace Administration

-          Index management

-          Database Recovery

-          Database Alert Management

-          Parameter Configuration

·         Perform System Transport from Development to Quality and Production System.

·         SAP OSS Note Implementation

·         SAP License installation, maintenance certificate installation

·         Setting up and maintaining Operation modes

·         Handling Performance issues

·         Printer Administration, Creation, Deletion. Spool related tasks and trouble shooting

·         Good Hands on with BRTools

·         EWA Reports

-          Scheduling, Downloading (from SAP Marketplace and Solution Manager) and Commenting EWA Reports and deliver to Customer.

·         Raising a SAP Message to resolve unexpected error.

·         User maintenance & Authorization.

-          Creation of User.

-          Creation of Single Roles from SAP Standard Roles.

-          Maintaining the Authorization Activity for Users.

·         Day to day ticket handling like Prod/non Prod backup failure issues, tablespace full, system

Monitoring

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