Candidates About

 

Babu Sudalaimani 

      Professional Summary

·         Senior SAP CRM Technical consultant with over 11 years of experience in all aspects SAP CRM & ECC

• Senior SAP CRM Architect and Technical consultant.

• Certified Sales force Developer
• 11+ years of experience in all aspects of SAP Technical Development.
• Extensive work experience in developing SAP ABAP, Fiori/UI5 and WRICEF Objects across SAP CRM and SAP ERP including ECC on HANA.
• Experience in full lifecycle development of WRICEF objects in SAP CRM-Sales & Service modules, CIC
• Experience in full lifecycle development of WRICEF objects in SAP ERP-Sales & Distribution (SD), Material Management (MM), HR, Finance modules (FIN), Warehouse Management (WM).
• Worked in 12+ CRM and 5+ SAP ECC end to end / Full life cycle implementation projects
• Facilitated Blueprinting workshops for implementation projects
• Experience in multiple methodologies like Agile, ASAP, and V-Model
• Experience in CRM Modules : Service, Interaction Center (CIC), Sales, Depot Repair, Grantor Management
• Experience in ECC Modules  : Materials Management, Plant Maintenance, FSCM Dispute Management, Sales & Distribution
• Extensive Technical Experience in in SAP ERP/CRM, FIORI and excellent grasp of SAP CRM and SAP ERP Back End Process in SD, MM, FI/CO, FSCM
• Experience in SAP FIORI Launchpad and Applications, Catalog/Group/Tile/Target Mappings/Intent, OData Services
• Experience in Data Transfer / Loads using Middleware between CRM and ECC landscapes
• Experience in EDI/ALE/IDocs : Partner Profiles, Port Set Up, Creating Basic IDocs/Message Types, Custom FM for IDoc Processing
• Experience in ABAP
• Extensive experience in CRM WebUI; having worked on multiple CRM 7.0 implementations.
• Extensive Experience in Object oriented programming/ABAP objects, ABAP Enhancement frame work
• Experience in developing ABAP UI applications in CRM and HR Modules
• Proficient in CRM Middleware, CRM Sales Order(B2B) and Sales Ticket(B2C), IDocs Setup
• Proficient in EEWB, BOL, GENIL and customizing for ICWC, One order framework
• Excellent ABAP programming (CRM and R/3) experience including Reports, Dialog Programming, Enhancements, Data Conversions (BAPI and BDC), Interfaces, and Forms
• Good experience in providing technical solutions in the areas of CRM Internet Sales
• Have worked in diversified industries such as Life Sciences/Pharma, Media, Chemical, Automotive, Heavy equipment.

 

Functional Areas

 

SAP CRM (Sales, Service, Marketing, CIC), C4C, MRP configuration, Containerization, Pricing, Material& Article master, Lead to Order, Ibase & iObject, configuration, MM, SD, FI CO, WM, HCM,  Serialization, Order to cash.

 

Work Experience

 

Employer	Period	Customers		Role/Skill/Clients
Accenture	Jul 2005 to Apr 2010	Home Depot, Oleo Chemicals, Alstom, Electrolux, SAP Run center, Metter Toledo, Nokia. BMW		SAP CRM technical & ABAP consultant Onsite Technical lead
Thirdware Solution	Oct 2010 to Oct 2012	Ford		SAP CRM techno functional consultant. Technical Lead
Globalsoft Solutions	Nov 2012 to till date	Vermeer, Perkin Elmer, Care stream, Cintas, Drive medical, WAC, Pentair, MAI, Thompson Creek		Sales force & SAP CRM, ECC consultant, Solution architect , C4C, HCI Onsite lead

 

Professional Experience

 

Fresenius, Waltham, MA                                                                                                                                November 2016 to Current

SAP CRM Consultant

·         Set up CRM CIC for RTG Business unit

·         Configure Business Roles for Agent, Manager and specialist profiles

·         Configure PFCG authorizations

·         Configure Interaction record, Order, Order confirmation transactions

·         Configure Activities for the agents and reps

·         Configure Agent inbox

·         Configure Interaction center Alerts using IDI

·         Configure navigation bar profiles, work center etc.

·         Configure BP role, number ranges, BP relationships BP data source etc.

·         Configure Partner determination procedure

·         Set up Transaction type and Item categories

·         Configure Text profile, Date profile,  Subject profile

·         Set up multilevel categorization

·         Configure and develop Actions and Action profiles

·         Configure ERMS for Inbound email processing

·         Configure org structure

·         Creation of Custom table for Business partner data using AET & EEWB

·         Development of BOL, Genil and Web UI  components for the table

·         Developed upload programs for Patients (BP) using BAPI

·         Development to create activity for related partners after patient creation

·         Development to send email to Referring partners

·         ORDER_SAVE BADI implementation for to validate before activity creation

·         Creation & Configure action profile for activities at scheduled intervals

·         Replication of modem equipment in CRM

·         Program up reject or insert items to Rental agreement/contracts

·         Modify the customer service dashboard

·         Enhancement to change Web UI view configuration dynamically in Account details page

·         Enhance Account identification in CIC.

·         Auto create Interaction record and Service ticket on button click

·         Create new data source for BPs

 

 

CINTAS                                                                                                                                                     December 2015 to November 2016

Solution Architect - CRM CIC & Service Implementation

·         Responsible for project phases including Project Preparation > Blueprinting > Realization > Final Preparation > Go-Live

·         Participate in requirement gathering, design and business process mapping of current legacy Call Center systems and recommendation of Best Practices for SAP CRM Master Data, Installed Base, Resource Scheduling & Planning application

·         Responsible for planning, design and deployment of conversion strategies to migrate legacy based Master & Installed Base data from SCAN IMOS

·         Installed Base Management (ECC – CRM Integration) – Configure IBase Categories by Line of Business, Object Family by Line of Business, Configure Equipment Statuses, Configure maintenance rules & authorization for Install Teams & Field Engineers , Define partner determination for Equipment, Define custom logic to associate product hierarchy with Ibase Categories and Object family to automate hierarchical definitions of Installed Base.

·         Pricing related enhancement

o    Set condition rate to minimum or maximum based on condition type value.

o    Implemented routine and BTE enhancement for material exclusion logic.

o    Routine to set default price by usage code.

o    Suppressed invoice discount condition based on usage code.

o    Added new pricing fields to the structures.

 

 

·         Web UI

o    CRF - Update location from Sales office - scenario.

o    Service request - Restrict "Send to PRC" status based on location.

o    Service request - Disable categorization fields in CRF if the document is saved already.

o    Pop up to select list of departments.

o    Service request IC Web client - Default Jeopardy based on categorization.

o    Service request IC Web client - Default Source type.

o    Service request IC Web client - Default customer call.

o    Service request IC Web client - Default status to "In Process".

o    Service request IC Web client - Mandatory selection of at least level 2 categorization.

o    Service request IC Web client - Control edit ability of Jeopardy reason.

o    Service request - Modify CRF description based on categorization description.

o    IC Web client - Add notes section to prospect creation screen.

·         Middleware

o    Enhancement during material replication to populate values for Custom set type from ECC.

o    Enhancement to download material grid values during delta load.

·         BADI Enhancements

o    Deep clean - Populate profit center and description on internal order.

o    CRF - Update location from Sales office - Non Web UI scenario.

o    Wearer data migration enhancement.

o    Update org data in related documents of solution contract.

o    Department determination.

o    Chemical rep determination based on qualification (Scrapped).

o    Chemical rep determination based on Z table.

o    Display RDS information for Wearer in Service items.

·         Data Migration using ALE/IDOCs

o    Enhancing standard message type CRMXIF_PARTNER_SAVE_M to populate AET, EEWB fields.

o    Provide mapping for message type CRMXIF_PARTNER_REL_SAVE_M to set.

o    Enhancement to create relationship during partner creation.

·         Created new workcenter for transaction launchers.

·         Transaction launchers development.

·         Navigation bar configuration.

 

 

Care Stream                                                                                                                                                        November 2014 to December 2015

CRM CIC Consultant

·         Participated in Blueprinting workshops with the functional team.

·         Identified gaps and recommended solutions at high level.

·         Enhancement and validation for CRM ISA

·         Responsibilities included determining complexity, effort and feasibility RICEFW list.

·         As onsite coordinator worked closely with our offshore team and the functional team to deliver the RICEF on time in each phase.

·         IC Web client developments in IC agent role – Account identification, service order, account overview screens.

·         Set up and verified connectivity between CRM and ECC.

·         Multiple CRM - Configured the CRM7 system to interact with an ECC system which was already integrated with a CRM 6 system.

·         Created Consumer for the CRM system, Registering CRM Queues, SMOFPARSFA.

·         Started Queue Demon and Queues.

·         Set Up Error Handler (SAP CRM).

·         Developed pricing routines.

·         Enhanced customer BDOC to populating custom fields from ECC.

·         Enhanced Middleware for equipment replication to create iBase & iObject specific to the project.

·         Defined Product Hierarchy Structure and Replicated Customizing Objects.

·         Set up Taxes in CRM, Activated Trace and Background Jobs.

·         Replicated Customer Master, Material Master and Pricing data and configured the prerequisites.

·         Worked on a middleware enhancement for Custom Material filter criteria.

·         Maintained appropriate filter information to ensure each CRM system received only their respective data.

·         PPF BADI development to Trigger Service order creation from PSL based on Actions.

·         IPC & Pricing related Enhancement

o    IPC Price determination in service contract based on reference product.

o    IPC Adding custom pricing fields to the structure.

 

 

 

Thompson Creek                                                                                                                                                            July 2014 to November 2014

Development Lead – CRM Integration

·         Web UI - Enhancing Campaign screen to accommodate the custom High volume campaign type.

·         Web UI development to create and dynamically add the fields related to the custom campaign type.

·         Development to access web services of Exact Target to authenticate and receive the account information and email template from ET.

·         Development for pushing files to ET via FTP for high volume email.

·         Development to send alerts to users notifying the campaign status.

·         Web UI development of custom screens to display the email statistics from ET for a campaign.

 

 

Vermeer CIC                                                                                                                                                                           July 2013 to June 2014

Development Lead

·         Implementations SAP CRM  Interaction Center (Service) and Web Channel Experience Management 3.0

·         Responsible for project phases including Project Preparation > Blueprinting > Realization > Final Preparation > Go-Live

·         Participate in requirement gathering, design and business process mapping of Vermeer’s current legacy Call Center systems and recommendation of Best Practices for SAP CRM Interaction Center

·         Carry out Business Process workshops to highlight IBase concepts and design to help the business transition from legacy practices to SAP best practice.

·         Run Business process workshops to highlight Service Management, Knowledge Management concepts

·         MDM-CRM interface design discussions (Phase II) to facilitate Unidirectional flow of Product and Equipment data from MDM to CRM

·         Installed Base Management (CRM Standalone) – Configure IBase Categories, Object Family, Configure Equipment Status (e.g. Inactive, Active, Never Built, etc...) Configure maintenance rules for IBase (display only), Define partner determination for newly created Equipment, Enhanced Notes visibility of Call Center agent notes at IBase, Enhanced view to highlight equipment that were sold as attachments within the IBase hierarchy,

·         Knowledge Base Article – Define Knowledge article transaction, Define knowledge search profiles for Business Role, configure automated system proposals to IC Agent for knowledge articles based on issue categorization, Define and configure search engine (TREX) and optimize indexing for knowledge articles with large attachments (Manuals, drawings), Enhanced approval process based on Status profiles to allow authoring, review and approval of KB Articles by multiple stakeholders

·         Service Requests – Configure various service request types to address Routine service, Print Copy and approval requests based on channel (IC or WCEM), configure partner determination, Org Determination, Status Profile Maintenance, configure Multi-level categorization for Service Requests

·         IC Web client enhancement in CIC to remove buttons in Account identification screen.

·         Configured Activity Management and web UI enhancement for activities.

·         Improve look and feel of CIC through Web UI enhancement to add traffic light columns to Account & contact result list screens to represent partner status.

·         Send Email on rejection of Service request.

·         Development to copy priority and notes from Interaction record to Service request.

·         Developed custom RFCs to for WCEM to interact with CRM.

·         Web UI enhancement in IC Web client for sending email to Customer and Engineer on click of custom buttons in Service request.

·         Developed Web service for Creating and modifying Product category, Product and Equipment.

·         Configuration of Action profiles for auto email to customer on creation & status changes of service request & BADI implementations for the same.

·         IC Web client development to restrict edit authorization for knowledge base article based on status and user.

·         Developed URL based web service for CISCO interface.

·         Worked on CRM ISA and related enhancements

·         Changes to existing custom module to improve performance during Account and Contact creation/modification process.

·         Development to create web service from Functional module.

·         SPAU & SPDD analysis

·         Development to create outbound process from CRM to consume web service of external MDM (Master data Management) system.

·         Web UI enhancement to add custom button to in email save page for automatic navigation to the email activity created.

·         Web UI enhancement to display a Pop up list of document types on button click.

·         Management/Support for issue / bug fixes and during client copy/ system refresh.

 

 

Perkin Elmer                                                                                                                                                                           May 2013 to July 2013

Development Lead

·         Web UI Development in IC Web client to change Transaction ID field length to 35 dynamically based on Document type.

·         Web UI enhancement to restrict E-mail notification to be sent if creator and owner same person at the complaint assessment status.

·         SPAU SPDD activities for Enhancement pack upgrade

·         Development to display invoice # should be on the E-mail notification.

·         Web UI enhancement to view questionnaire linked to the region only.

·         Created custom RFC in ECC for acceding from CRM

·         Automatic E-mail message to Initiator when AR becomes cancelled/rejected.

·         IPC Pricing enhancement for populating custom pricing fields.

·         IPC Price determination based on Zone field.

·         Web UI development to add new assignment block to display related sales orders & display their status.

·         Web UI development to provide navigational link to launch orders using transaction launcher.

·         Web UI development Create and display new field to reflect last changed date of the status.

·         Display the linked invoice # for complaints referencing Sales transaction.

 

 

 

Perkin Elmer                                                                                                                                                                 December 2012 to April 2013

Development Lead

·         Web UI enhancement to new button to the tool bar of Large Pack order and enable it based on transaction type and transaction status.

·         Web UI enhancement to display a Pop up list of document types on button click.

·         Triggering Sales order screen using Transaction launcher with Order type value pre-populated with value selected by user in CRM.

·         BADI Enhancements related to status change

·         Worked on BTE Enhancements

·