Candidates About

 

Rikhyashin Das

 

Functional Summary and Expertise

·         10 years of Experience with Configuration and Support of SAP CRM and SD Module.

·         Around 4 years of Management Experience in SAP CRM and SD Modules.

·         Part of COE -TCS North America in SAP CRM and SD Modules

·         Hands on experience in latest version of CRM 7.0 integrated with ECC 6.0

·         Experience in full life cycle implementations using ASAP methodology including Business Process Reengineering through ‘AS IS’, ‘TO BE’, GAP analysis, Blue print, Realization, Configuration, and Testing. Translating business requirement into functional process and Go-live preparation, Go-live, Post live support

·         Proficient in Product Catalog and Master Data

·         Experience in CRM HANA Platform

·         Proficient in  SAP CRM Service Agreements, Service Contracts, SLA, Service Plans, Service Order & Quotation Management, Complaints & In-House Repairs, Case Management, Resource Planning, Service Confirmation, Date profile, Status profile, Action profile, Organization Determination, Repair, Master Data (BP, Product, Install Base (I-Base), Warranty)

·         Proficient in the following functions of SAP CRM Sales, Lead Management, Opportunity Management, Pipeline and Performance Management, Activities, Quotation & Order Management, Territory Management, Account & Contact Management, Pipeline and Performance, Visit Planning, Sales Cycle, Agreements & Contract Management, Group Contracts, Product Substitution, Alternate Products, Listing & Exclusion, ATP Checking, IPC, Credit Check, Pricing and Billing.

·         Experienced in Configuring Interaction Center (CIC) for Inbound & Outbound calls including Navigation Bar profile, Activity Clip Board, Agent inbox Profile, Rule Modeler, Business Transaction Profile, Functional profiles, CTI (Computer Telephony Integration) etc

·         Proficient in  SAP CRM Marketing Campaign Management, Marketing Calendar, Campaign Automation, Target Groups, Segmentation, Marketing attributes, Personalized Mail forms, ELM, Lead Management, Surveys and Coupons

·         Good exposure to Solution Manager –Charm

·         Good Exposure to Hybris.

·         Good exposure to Activity Management, Opportunity Management, Sales Contracts, Sales Agreement, Product Substitution, Free Goods, Copying Control, Quotation & Order Management, Listing & Exclusion, Account Management, Credit Management, Activity Management, Territory Management

·         Hands on experience in Middleware functionalities such as: Initial download, Delta download, BDOC monitoring, Queues, Error handling, Replication and more

·         Excellent knowledge of configuring Customer Master Data in Sales and Distribution, Customer Master, Material Master, Customer-Material Master Info-Records. Worked on Material determination, free goods determination

·         Experienced in the SAP Customer Order Management; Worked on several OTC implementation scenarios (Quotation, Enquiry, Orders, special orders, Contracts, Scheduling Agreements, Deliveries and Billing document)

·         Experienced in SD sales order processing, Consignment stock processing, Output Determination, Material Determination, Partner Determination, Text Determination, Availability check/Transfer of Requirements, , Copy Control, Billing, Consolidated Invoicing, Make to stock, Make to order, Returns, Free of Charge goods, Free goods determination, Variant Configuration .

·         Provide SAP/R3 consulting services primarily in the Sales & Distribution, Logistics Execution and Credit Management.

·         Primary focus on design and delivery of order-to-cash systems, covering all business functions and integration points with adjacent modules. Experienced in Inter Company sales order processing..

·         Configuration of Interfaces comprising EDI, Output, External transportation communication systems and Shipment tendering for service agents through the Internet.

·         Worked on Analyzing and Debugging ABAP programs

·         Experience in ASAP methodologies: Scoping, Project preparation, Business Blue Printing, Realization and Go-live. Worked on project phases till Go-Live & Production Support tasks thereafter

·         Experience in Project Management: Planning and successful completion of full cycle implementations

·         Maintain Access Sequences, Condition Types, Condition Records, and Pricing Procedures and determination

·         Experience with testing (Unit, Performance and user acceptance) on complex scenarios

·         Developed Test Plans, Test Scenarios, Test Conditions, Test Scripts, Execute, and analyze test results

·         Worked on the Project documentation including WRICEF objects documents like Functional Specification, High Level Design Documentations, User Acceptance Test Documents, etc.

·         Possess excellent communication skills, interpersonal skills, leadership qualities, systematic approach and ability to work effectively in a fast paced environment.

·         Ability to work within a team with strong organizational skills and commitment to improve process utilization.

·         Ability to interact with others in a motivational and diplomatic manner

 

 

 

Technical Skills                                                                                                                                          

CRM Versions                       : CRM 5.0, CRM 7.0

ERP Modules                         : SAP SD

ERP Versions                        : SAP R/3 4.6c, ECC 6.0   

PC Applications                     : MS Word, Excel, Outlook, Access & PowerPoint, Lotus Notes

Software                                : HP Quality Centre

Platforms                                : Windows, NT/2000

 

 

 

 

 

Professional Experience                                                                                                                           

 

TCS North America                                                                                  May 2016-Present

Role: SAP CRM/SD Lead

Environment: SAP CRM 7.0, ECC 6.0

 

 

Responsibilities:

• Managing a team of 8 associates.
• Handling tasks/issues related to CRM/Sales & Distribution Area.
• Analyzing user requirements & transforming / mapping new business requirements into SAP
• The problem resolution involved discussions with Business Process Owners/Users to understand the documentation, development, testing, documentation of test results.
• Report to the management of project activities via weekly status reports.
• Responsible for developing functional specs based on the business requirements and interaction with the subject matter experts, developers and users
• Configuration of Web UI including Business Roles, Technical and Navigation Profiles, Work Centers, Direct links, Logical links, linking business role to Org model and Transaction Launcher.
• Configured User Interface of the CRM Web UI using configuration tool
• Configured Sales Contract, Sales Agreement, Quotation, Sales Order, Pricing and Billing according to the requirement
• Configured Sales Quotation and Sales Order Management.
• Configured Transaction dependent data like Partner determination procedure, Text types, Text Determination procedure, User Statuses and User status Profile, Action Definitions and Action Profile, Date types, Date Rules, Date profile and Copy controls according to Business Requirement
• Configured Middleware between CRM and ECC

·         Implemented Order to Cash (OTC) process including order management, delivery processing, invoicing, cash application.

·         Responsibilities included SAP SD Configuration, Functional Design and Customization.

• Conducted meetings with the business users to gather business requirements and to have a better understanding of the business process.
• Creating and processing OTC (order to cash) sales document types, item categories, and schedule line categories.

·         Configuration of customer master data, Business partner functions and customer hierarchies.

• Created Pricing Procedures, Output Determinations, Billing, Account determination, layout, copy control
• Created Outline Agreements, Value and Quantity Contracts
• Defined partner determination procedures and control business partners in the master

      data and business process.

• Configuration of incompletion procedures for sales documents and delivery documents at header and item level.
• Configuration of condition technique for pricing: pricing procedures, condition types, access sequences, condition tables, condition records.
• Configured Text Determination and Output Determination procedures and set up the parameters for communication
• Worked on Consignment Process, Third Party Shipment Process and complaint Process
• Worked on Bill of Material
• Worked on Milestone Billing and Periodic Billing
• Worked on various interfaces with legacy system
• Designed Test Scenarios and Test Scripts for testing purpose

 

 

TCS North America                                                                                            Mar 2015~Apr 2016

Role: SAP CRM/SD Lead

SAP Solution: SAP CRM 7.0, ECC 6.0

 

 

·         Involved in requirements gathering, preparing the functional specifications for GAPs identified in the business processes, End user documentation and Training.

·         SAP Manager leading a team of 7 members

·         Configured  Sales Contract, Sales Agreement, Sales Order and  Returns

·         Worked on Group Contracts

·         Configured Transaction dependent data like Partner determination procedure, Text types, Text Determination procedure, User Statuses and User status Profile, Action Definitions and Action Profile, Date types, Date Rules, Date profile and Copy controls according to Business Requirement.

·         Configuration of Web UI including Business Roles, Technical and Navigation Profiles, Work Centers, Direct links, Logical links, linking business role to Org model

·         Configured User Interface of the CRM Web UI using configuration tool.

·         Designed multiple documents for business flow and maintained Master data.

·         Maintained multiple Pricing procedure and Billing functions for business transactions.

·         Set up Copy controls and multiple Output types.

·         Customized & Configured the Pricing procedures by defining and configuring various condition types, condition tables, access sequences and condition records.

·         Configuration of various Account Groups as per customer classification, and defined partner functions, Maintaining Partner Determination Procedures in various objects such as Customer Masters, Sales Document Header & Item, delivery, billing docs etc.

·         Worked on ATP and Credit Management

·         Configured Third Party Drop ship

·         Worked on Consignments and Rush Orders

·         Worked on different Billing and output types

·         Worked on Pricing procedures

·         Worked on Variant Configuration-Create configurable product , class, configuration profile

·         Configured middleware settings for CRM-ECC Integration.

·         Monitoring middleware data between ECC and CRM

·         Tracking Defects and closed the issue based on severity

 

 

Cintas Corporation, Mason, US                                                                           Jan 2014~Feb2015

Role: SAP CRM Lead         

SAP Solution: SAP CRM 7.0, ECC 6.0

 

Responsibilities

 

• Lead a team of 5 associates
• Involved in requirements gathering, preparing the functional specifications for GAPs identified in the business processes, End user documentation and Training.
• Worked on CRM Hana Platform.
• Configured Service Contracts, Service Order, Service Confirmation, Master Data (BP, Product) Install Base, Service confirmation, Debit Memo Request
• Configured Transaction dependent data like Partner determination procedure, Text types, Text Determination procedure, User Statuses and User status Profile, Action Definitions and Action Profile, Date types, Date Rules, Date profile and Copy controls according to Business Requirement.
• Configuration of Web UI including Business Roles, Technical and Navigation Profiles, Work Centers, Direct links, Logical links, linking business role to Org model
• Configured User Interface of the CRM Web UI using configuration tool.
• Improved CRM WebUI Performance by analyzing different ABAP queries and creating indexes on respective tables
• Configured Different jobs and variants according to the requirement
• Worked on Solution Manager
• Configured middleware settings for CRM-ECC Integration.
• Monitoring middleware data between ECC and CRM
• Configured settings between CRM and DOE
• Involved in the Testing process. i.e. unit testing, scenario testing and integration testing.
• Tracking Defects and closed the issue based on severity

 

 

 

 

Apple Inc, Cupertino, US                                                                                 Jan 2013~Jan2014

Role: SAP CRM Functional Analyst         

SAP Solution: SAP CRM 7.0, ECC 6.0

 

 

Responsibilities

 

·         Involved in requirements gathering, preparing the functional specifications for GAPs identified in the business processes, End user documentation and Training.

·         Implementation of Retail project

·         Worked on Product Catalog (Catalog Variant, Catalog View, Catalog replication) , Master Data and TREX server

·         Worked on Ecommerce

·         Worked on Product Catalog (Catalog Variant, Catalog View), Master Data and TREX

·         Worked on Quotation and Sales Order management.

·         Configuration of Web UI including Business Roles, Technical and Navigation Profiles, Work Centers, Direct links, Logical links, linking business role to Org model and Transaction Launcher.

·         Configured User Interface of the CRM Web UI using configuration tool

·         Configured Transaction dependent data like Partner determination procedure, Text types, Text Determination procedure, User Statuses and User status Profile, Action Definitions and Action Profile, Date types, Date Rules, Date profile and Copy controls according to Business Requirement

·         Created Marketing plan, Attributes, attribute sets, profile sets, data sources, target groups, Implemented de-duplication of target group, personalized e-mail, External List management and Mail Forms.

·         Configured campaign, campaign plan and created Target groups

·         Worked on High Volume Segmentation

·         Configure pricing procedure with condition types, access sequence, Condition tables, condition records

·         Worked on Application Enhancement Tool.

·         Worked on Middleware i.e. queue monitoring

·         Support to the existing system by solving issues via espresso.

·         Project Warranty plan preparation and giving KT to Production Support team.

·         Involved in Regression & performance Testing

·         Involved in the Testing process. i.e. unit testing, scenario testing and integration testing.

·         Tracking Defects and closed the issue based on severity

·         Wrote Test Scripts and Test Cases and uploaded in Radars

 

 

Prompt Solutions, Dayton, OH                                                                           Aug 2011~Dec 2012

Role: SAP CRM/SD Functional Lead       

SAP Solution: SAP CRM 7.0, ECC 6.0

 

 

Responsibilities

 

·         Involved in requirements gathering, preparing the functional specifications for GAPs identified in the business processes, End user documentation and Training

·         Configured Service Contracts, Service Order, Service Confirmation, Master Data (BP, Product) Install Base, Service confirmation, Debit Memo Request.

·         Worked on Complains and Warranty Management

·         Created Marketing plan, Attributes, attribute sets, profile sets, data sources, target groups, Implemented de-duplication of target group, personalized e-mail, External List management and Mail Forms.

·         Configured campaign, campaign plan and created Target groups

·          Worked with Campaign Management developing Objectives, tactics, Campaign types, communication channels, and campaign automation

·         Worked on High Volume Segmentation

·         Configuration of Web UI including Business Roles, Technical and Navigation Profiles, Work Centers, Direct links, Logical links, linking business role to Org model and Transaction Launcher.

·         Configured User Interface of the CRM Web UI using configuration tool

·         Configured Sales Contract, Sales Agreement, Quotation, Sales Order, Pricing and Billing according to the requirement

·         Configured Sales Quotation and Sales Order Management.

·         Configured Transaction dependent data like Partner determination procedure, Text types, Text Determination procedure, User Statuses and User status Profile, Action Definitions and Action Profile, Date types, Date Rules, Date profile and Copy controls according to Business Requirement

·         Configured Cross Company sales order processing, Consignment stock processing, Output  Determination, Material Determination, Partner Determination, Text Determination, Availability check/Transfer of Requirements,  Copy Control, Billing, Consolidated Invoicing, Make to stock, Make to order, Returns, Free of Charge goods, Free goods determination, Variant Configuration and LIS.

·         Configured Variant configuration-Create Configurable product, Create configuration profile

·         Designed multiple documents for business flow and maintained Master data. 

·         Customized & Configured the Pricing procedures by defining and configuring various condition types, condition tables, access sequences and condition records.

·         Worked on Middleware i.e. queue monitoring

·         Project Warranty plan preparation and giving KT to Production Support team.

·         Involved in Regression & performance Testing

·         Involved in the Testing process. i.e. unit testing, scenario testing and integration testing.

·         Tracking Defects and closed the issue based on severity

 

Tata Consultancy Services, India                                                                    Oct  2006~Aug2010

Role: SAP CRM/SD Functional Consultant         

SAP Solution: SAP CRM 7.0, 5.0 ECC 6.0, R/3 4.6C

 

 

Responsibilities:

·         Configured CRM Organizational Structure, positions, Assignment of Business partners to Position, Assignment of Business Roles to the Positions

·         CRM Lead handling a team of 5 associates.

·         Determination of Organization in the transactions through configuration of Organizational determination profile, Org Model Rules, Responsibility rules and created required General Attributes for Org model rules

·         Worked on Product Catalog (Catalog Variant, Catalog View), Master Data and TREX

·         Worked on Set types and attributes

·         Segmented business partners into target groups based on their attributes as a part of campaign management process

·         Created and maintained Call Lists for Telesales using Campaign Management

·         Created Marketing plan, Attributes, attribute sets, profile sets, data sources, target groups, Implemented de-duplication of target group, personalized e-mail, External List management and Mail Forms.

·         Configured campaign, campaign plan and created Target groups

·          Worked with Campaign Management developing Objectives, tactics, Campaign types, communication channels, and campaign automation

·         Created Product proposals for Up/Down Selling and maintaining Top n’ products

·         Configured questionnaires for leads by customizing qualification levels and determination criteria for questionnaires.

·         Configured Prospects, Leads and opportunities as per business requirement

·         Configured Accounts and Contact management.

·         Configured Sales Contract, Sales Agreement, Quotation, Sales Order, Pricing and Billing according to the requirement

·         Configured opportunity, Pipeline Performance, Activity, Account & Territory management according to the business requirements

·         Configure pricing procedure with condition types, access sequence, Condition tables, condition records and Maintenance group