Candidates About

 

Vijaya Gopal

PROFILE

19 years diversified experience in information technology, which includes SAP ERP (Sales & Distribution (OTC), Customer Service, Service Management and other R/3 & ECC modules). Excellent implementation and support experience in Automotive, HealthCare, Chemical, Discrete Manufacturing, Oil & Gas, Scientific & Technical Instruments, Computer, Semi-conductor/Hi-Tech and Scientific & Technical Instruments industries.

 

v  Project Manager / Lead / Sr. Analyst in SAP implementations, mergers, acquisitions, enhancements,

re- architecture solutions ,Post Production , and various interfacing projects (16 -18 full life cycles).

v  Strong Project Management skills working on large enterprise projects, good experience with work plan

development, managing against a work plan, scope management & managing team.

v  Expert in all aspects of supply chain, Procure-To-Pay (P2P), Plan-to-Make (P2M) and Quote-To-Cash (QTC)

v  Worked on various end-to-end projects involving requirement study, gap analysis, planning, preparation,

               design, configuration, development, testing, training, Cut-Over/Realization, and go-live support.

v  Extensively worked on Configuration, Functional Spec, Building Test Scripts, User Training, ASAP & SCRUM

v  Extensively worked on SAP World Templates, dry runs, global workshops

v  Excellent Experience in migrating SAP systems (SAP R/3, SAP CRM7.0, Big Machine (BMI), LTS, VERTEX, BPCS, MES)

v  Good Experience in handling teams from offshore, onsite to give successful delivery of the given solution.

v  Highly experience in Integrating SAP Modules  (SD-CS, SD-MM,SD-FI,CS-QM,CS-PP,CS-FI,CS-PS,CS-HR,CS-PM)

 

SAP SD Exposure (OTC):

v  Expert in all areas of Sales & Distribution module involving Master data, Quote Process, Contract Process, Sales Process, Highly experience in Pricing, Logistics, Shipping, Billing, special business processes, Inter-company, Intra-Company Process, Drop-Ship Process Returns, License Management, Foreign Trade, Batch Determination, Account Determination, Recognition and RAR (Revenue Accounting and Reporting).

v  Expert in Credit Management, Consignment Process, Third Party Orders, Material Determination Process

v  Expert in Legal Control, Customer Complaints Process, Bill of Materials, Text Determinations

v  Expert in Output Determination, Transfer of Requirement, Availability Check

v  Expert in Partner Determination, Returns Process, Batch management, Route Determination

v  Expert in Shipping Point Determination, Material Listing, Incompletion Procedure Process

v  In depth experience with Variant configuration, EDI, IDOCS,ALE and workflow

 

SAP SM/CS Exposure:

v  Expert in all areas of Customer Service module involving Management of Installed Base, Technical Objects, Installed Base Management, Processing of Services, Returns Process, Repair Process (In-House/At Customer-Site), Lease, Advance Shipment, Rental, Warranty Claims, Extended Warranties & Warranty Process.

v  Equipment Master, Functional Location,& Serial Number Profile Setup.

v  RMA Request, Service Notifications, Repair Orders, Inbound Delivery of Repair Order, Service Orders, Superior Orders, Components, Operations, Release Service Order, Issue of components, Consumption of Labor, Activity Types, Quote, Resource Related Billing (DIP), Outbound Delivery, Exchanges, Invoice & Settlement of Invoice

v  Expert in Service Contracts, RMA Exchanges, Scrap Process, Repair Intercompany Process, Repair Sub-contracting process, Repair Third Party Processing, Out-of-Warranty & In-Warranty process, Spare Parts Order.

v  Expert working on SAP World templates ( Service with Time and Material billing, Service Fixed price billing, Sales of planned services, Service contract with periodic billing, Maintenance and warranty processing, Depot Repair process , Supply replacement material, External procurement of third party resources, External procurement services, Loaner process, Cross company process)

v  Excellent experience in Field Service management

v  Expert integrating Service process from third party portals

v  Good experience integrating Service Max with SAP

 

VERTEX / TAX Exposure:

v  Extensively worked on interfacing SAP-SD/MM with VERTEX Q (3.1/3.2/4.6) series ( Tax External System)

v  Extensively worked on European Taxes (VAT) & GERMAN Reverse Tax.

 

Training Details

v  Trained in Project Management by Project Management Institute (PMI)

v  Trained in VISTEX Chargeback Management/Bill back Management /Incentive Management & Rebate Management

 

 

SAP Systems Experience:

Ø SAP R/3, 4.7, ECC 5.0, 6.0, SAP CRM 5.0.6.0 (2007) and 7.0.

 

Non-SAP Systems Experience:

Ø Big Machines  ( BMI)

Ø BPCS (Business Planning and Control System)

Ø VISTEX 6.0C : Current version

Ø VERTEX Q (External Tax System)

Ø LTS (Lot Tracking System)

Ø MQSeries (Business Integration)

Ø Service-now (On Demand IT Service Management)

Ø Bugzilla ( Bug Management & Testing Tool)

Ø Radar

Ø Espresso

 

 

PROFESSIONAL SNAPSHOT

v  2016 Sept –Till Date- SAP SD, SM , Applied Materials (Santa Clara)

v  2016 May –Till Date- SAP SM/PM/SD Functional Lead, SAP America (Kalamazoo)

v  2015 July –May 2016- SAP CRM/SM/SD Functional Lead, ATMEL Corp (San Jose)

v  2015 April – Till Date - SAP Architect,(SM/CS/SD),IBM – Generac Power Systems (Milwaukee)

v  2014 May – March 2015 - SAP Functional Lead,(SD/SM/CS), SERCEL-GRC (Tulsa , OK)

v  2013 Nov – April 2014 - SAP SD/SM/CS Lead, MTS (Minnesota)

v  2013 June – Nov 2013  - SAP CRM/SD Project Lead, APPLE (Cupertino)

v  2012 Nov – 2013May - SAP SD/SM/CS Project Lead, TIVO (San Jose)

v  2007 June – 2012 Oct - SAP CRM/SM/SD Functional Lead, ATMEL Corp (San Jose)

v  2005 Nov – 2007 May – SAP CRM/SD Functional Lead, Daimler Chrysler (Detroit)             

v  2005 Jan – 2005 Oct - SAP Functional Lead Consultant, Kubota Tractors-IBM (Atlanta)

v  2004 May – 2004 Dec SAP Lead Consultant, G.E. Silicones (Albany)

v  2002 Jan – 2004 Jan – SAP SD Consultant, Sing Health (Singapore)

v  2001 Sept – 2001 Dec – SAP SD Consultant, PSA (Singapore)

v  2001 Mar – 2001 Aug – SAP SD Consultant, Future Techno Designs (Singapore)

v  2000 Jun – 2001 Feb – SAP SD Consultant, Raffles Medicals (Singapore)

v  1996 Nov – 2000 Apr – SAP SD Consultant, Generic Systems (India)

 

Applied Materials , Santa Clara

Role: SAP Functional Lead - SD, SM

 

Projects Involved at Applied

Ø  SAP Dashboard

 

 

Dashboard: (SAP Product Development)

 

Objective:  SAP Dashboard is aligned with business needs for a proactive process related to collaboration, ownership identification, customer communication; POA prioritization & cycle time measurement, so that customer satisfaction can be increased. Whenever the defined criteria is met then the open orders/workflow should be moved to actionable window with the clear definition of ownership, so that responsible stakeholder can collaborate with the other departments for the next actions to be performed. It has a mechanism to integrate with different Stakeholders per module (Sales, Logistics, Billing, Planning, Purchasing, Finance, and Engineering).

 

Below are some of the functionalities developed as part of Dashboard creation.

 

Ø  Capability to provide root causing related to Past Due & Projected Late misses, unconfirmed orders & huge date shifts

Ø  Capability to validate the recommits provided by SAP system ( GATP/BOP)

Ø  Capability to assign right owner when the sales order belongs to either of the following ( Delivery block/Credit Hold/Billing Block/Incomplete/PIA/Missing HCPO flag/Zero Standard cost)

Ø  Capability to provide visibility of sales order parts moving within AGS network or shipped from supplier

Ø  Capability to provide Email centric process for communication/escalation with stakeholders

Ø  Capability to check inventory through one click and send predefined emails to approvers if needed

Ø  Capability to assign high-priority sales orders to buyers automatically when there is no supply within the network

Ø  Capability to check for Delivery documents aging without PGI, DN aging within defined cycle time

Ø  (Service with Time and Material based billing, Service fixed price billing, Sales of planned services, Service contract with periodic billing, Maintenance and Warranty processing, Depot Repair, Supply replacement material, External Procurement of third party resources, External Procurement Services, Time recording. Loaner process.

 

 

 

 

SAP America, Stryker KALAMAZOO

Role: SAP Architect (SM)

 

Project Involved at SAP America

New SAP Implementation: Presented World Template, Dry Run, Conducted Workshops, Captured User Stories, Fit Disposition and confirmed with the business. Field Service, Service Max, SFDC. (Service with Time and Material based billing, Service fixed price billing, Sales of planned services, Service contract with periodic billing, Maintenance and Warranty processing, Depot Repair, Supply replacement material, External Procurement of third party resources, External Procurement Services, Time recording. Loaner process.

 

 

IBM, Generac Power Systems MILWAUKEE

Role: SAP Architect (SM & SD)

 

Project Involved at IBM

New SAP Implementation: After Product is being installed at customer’s site, Warranty Registration process kicks in and then the Equipment is being updated with USER STAUS as “Registered”. Warranty Claim is being submitted through Portal services (Third Party Portal), eventually after all the validations are complete (Dealer’s eligibility, Technician eligibility…) a Claim Notification is created in SAP via SAP XI/PI and then Service Order is created. Purchasing process kicks in and then the Claim amount is paid to Dealers.

 

Production Order is created from Sales Order and then IBASE is created for the Main item and their corresponding components. Once the Delivery Process is complete, Equipment is being updated with a) Master Warranty details b) Partner Details & c) Create Maintenance Plans. After the billing is processed, Extended Warranties are created.

 

Three types of Extended warranties are created 1) VC Material with Service item 2) After Market 3) Bulk & Individual Warranty.

 

Registration process: Equipment is updated again with a) Master Warranty b) Activate Maintenance Plans & c) Extended Warranty details.

 

SERCEL-GRC, TULSA, OK

Role: SAP Functional Lead (SD & CS)

 

Project Involved at SERCEL

New SAP Implementation: GRC has been acquired by SERCEL which is a France based company and it is our responsibility to bring GRC into SERCEL SAP domain. Configuration included setting up the entire Customer Order Management cycle from quotation to invoicing and Service Management /Customer Service setup.

Responsibilities involve in designing the Co-Model of SERCEL for complete Sales Business Process and Customer Service Processes and then implement the same in GRC Company. Depending on the Combination of (Variable Fixed Price, Fixed Price, Out-of-Warranty, and In-Warranty), Service Orders, and Superior Orders were created in order to complete Repair Process.

 

 

Sales Business Processes :Intercompany Process , Regular Sales Prices , Tier1 and 2 Pricing Setup , Third Party Order , Stock Transport Orders, BOM, Billing.

 

Customer Service Process: RMA Creation, Service Notification, In-House Repair Orders, Service Order, Superior Order, Resource Related Billing, Revenue Recognition, Exchanges, Consumption of labor, Quote Request, Settlement ,Contract Process, Inter-Company Process, Warranty Process & Billing document.

 

Ø  Responsible in designing Organization Structure, Sales Process, Pricing Procedures.

Ø  Responsible for setting up the entire configuration for service notifications, service orders, sales orders, Resource Related Billing.

Ø  Responsible in customizing client specific reports by combining standard reports (IW58, IW64 and IW68)

Ø  Configured core business processes of SM module based on SAP recommended Best Practices, for Service Notifications, Repair Orders, Service Orders, Resource Related Billing, Warranties, Service Contracts and other Service related master data.

Ø  Responsible in designing, Shipping Process and Billing process.

Ø  Responsible in designing, Repair Process and Quote.

Ø  Responsible in designing, Service Contracts and Billing.

Ø  Responsible to present Playback Session with Business Users.

Ø  Assure all the team members understand their roles and accept their responsibilities.

 

SAP SD/SM Training

 

Ø  Prepare Training documents and provide training to Business Users, Super Users on both Sales Process &  Service modules

Ø  Took the initiative to train more than 60 users( field service personnel, Super users, Managers)

Ø  Trained business users and end users in Creating Service Notifications, Repair Orders,Service Orders, and Sales orders.

Ø  Trained users in Creating Service Contracts, Warranties, Resource Related Billing and Fixed Price Billing and rebate processing

Ø  Developed UAT test scripts for Customer Service Module

 

 

 

MTS, Minnesota, MN

Role: SAP Project Lead (SD & CS)

 

Project Involved at MTS

Integration of BMI with SAP: Quotes and conversion of Quotes to Sales Orders are created in BMI, and then Sales Orders are validated in BMI and submitted through I19 interface to create Material, BOM, Routing and Sales Orders in SAP.  Sales Orders are successfully created in SAP and then Order Response is sent back to BMI.

Billing Plans are created in SAP through I19 Interface; Billing Plans are “Upon Receipt of Order”, “Upon Shipment” & “Upon Acceptance / Installation” and then the Revenue Recognition was carried depending on the above events. Eventually these Milestones are billed once there are due for billing in SAP.

 

 

Milestones considered in creation of Various Billing Plans (Sales Order Creation, Shipment, Installation/Acceptance).

Above Milestones posts to accruals account first and revenues are transferred the accounts in a second step.

 

Created Service Order created with reference to Notification, worked on Planned Costs, created DIP setup for usage characteristics, setup Service Order release strategy, created Debit Memo Request for Service Orders, worked on Equipment Records, created Serial Number Profiles/Serial Number, Resource Related Billing.

 

MileStone1: (100% due Upon Shipment).

 

 MileStone2: (X% due Upon Order Creation  and (100 – X)% Upon Shipment),    ( X% due Upon Shipment and (100 – X)% due Upon Acceptance / Installation ).

 

MileStone3: (X% due Upon Order creation, Y% due Upon Shipment and ( 100 – (X + Y) ) due Upon Acceptance / Installation).

Ø   Responsible in designing and specifications for the BMI – SAP Integration Project.

Ø  Responsible in understanding interfaces between SAP, BMI and other Interfaces.

Ø  Responsible to present the Conceptual design with “Global Design Team” for their approval.

Ø  Responsible in designing Pricing Procedures, Rep discounts Logic, Customer Group Logic

Ø  Responsible in designing, Repair Process ,Rental and Quote.

Ø  Responsible in designing, Service Contracts and Billing.

Ø  Responsible in designing , Payment Terms Logic, Delivery Blocks, Partner Functions Logic

Ø  Responsible in designing, Freight Logic, Freight Billing Plans Logic and Billing Plans.

Ø  Responsible to present Playback Session with Business Users.

Ø  Assure all the team members understand their roles and accept their responsibilities.

 

 

 

 

APPLE, Cupertino, CA

Role: SAP Project Lead (SD)

 

Project Involved at APPLE

SAP Pricing Rounding: The Objective of SAP Rounding Project is to implement a system solution, which allows product marketing to set any desired tax inclusive price and have it flown consistently and accurately across all systems.

Ø  Responsible in designing and specifications for the SAP Rounding Project.

Ø  Responsible in understanding interfaces between SAP, IS-Retail, APPLE Online Store and other Interfaces.

Ø  Responsible to present the Conceptual design with “Global Design Team” for their approval.

Ø  Responsible in designing IPC Pricing Procedures for Europe, Asia, Mexico and IPHOTO.

Ø  Responsible in integrating new IPC Pricing Procedure from SAP ECC

Ø  Responsible in integrating both the systems for Master Data and conditional data Replication from ECC and CRM.

Ø  Responsible in customizing settings for Initial and delta load between ECC and CRM

Ø  Responsible to present Playback Session with Business Users.

Ø  Assure all the team members understand their roles and accept their responsibilities.

Ø  Apply project resources according to the approved project plan.

Ø  Keep all Stakeholders informed of progress and issues.

Ø  Establish and publish clear priorities among project activities.

 

TIVO, San Jose, CA

Role: SAP Project Lead (SD/CS)

 

Projects Involved at TIVO

Ø  Configure to Order 

Ø  PRICEBOOK PROMOCODE Tool

Ø  EDI

Ø  PRODUCTION SUPPORT

Ø  VERTEX Support

 

TiVo Business Process: TiVo meets all MSO partners’ required delivery date for DVRs, non-DVR set- top boxes and accessories, the partners will need to issue a firm, non-cancellable purchase order (PO) no less than 60 days before the requested delivery date, unless otherwise noted in the agreement.  Depending on the agreement, there may be a minimum order quantity (MOQ) requirement. If the customer ordered customer specific SKUs, the order may be placed in SAP upon receipt; otherwise, it needs to be coordinated with the other accounts ordering the same SKU to determine the timing of order entry due to inventory allocation constraints.

 

Since TiVo business has to deal with Setup boxes, contracts were Sales Contracts were created on customers and the sales document line items to be billed as well as the relevant conditions. With time-related revenue recognition the recognition is carried out between the specific start and end date in equal proportions. (Yearly-Contracts with monthly billing)

 

 

 

PROMOCODE Tool Automation

Ø  Responsible in designing and specifications for the PRICEBOOK & Marketing Promotional Price activity.

Ø  Setup New Promo Codes

Ø  Setup Customer MSD relevancy

Ø  Setup Customer Promotional discount relevancy

 

Production Support using Bugzilla system:

 

Ø  Responsible in resolving tickets in a day-day activity using Bugzilla system. This tool would automatically trigger an email to concerned SD distribution list and with Responsible person assigned to the ticket. Tickets would have priority setup as critical, high, moderate, medium, and low. If this ticket is Critical this would be resolved within 4 hours and if this is an HIGH should be resolved in 16 hours.

Ø  Once they are resolved then IT would test, validate and prepare Integration test document then pass to Business Users to test, validate and prepare User acceptance test (UAT document) and they would send an approval email to move the change to Production system.

Ø  Responsible in designing, Repair Process, Third Party Repair Process, Lease, Rental and Quote process.

Ø  Responsible in designing, Service Contracts and Billing.

Ø  Responsible to present Playback Session with Business Users.

Ø  Tickets Handled: All Sales Process related, Pricing, Picking, Serial Number discrepancies Billing, Billing Plans, Consignment Process, Resource Related Billing,Freight Calculations and Drop Ship Process….

 

Atmel Corp, San Jose, CA

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