Candidates About

Global Trade Services  ·  Governance, Risk & Compliance  ·  International Logistics

Sales & Distribution  ·  Business and Process Analysis

SENIOR SAP CONSULTING PROFESSIONAL AND TRAINER with broad SAP planning, deployment, and training experience across broad industry segments through 14 years of progressive SAP experience.

Plan and coordinate business process assessment, implementation, go-live deployment, training, and support of new and upgraded SAP implementations. Consult and advise multi-level, cross-discipline teams to successful international deployments, balancing multiple project priorities, stakeholder requirements, multi-site business models, language, and time-zone obstacles. Consistent career record meeting deadlines and system requirements in consulting coordination of high-visibility, international, enterprise-wide projects. 14 years of SAP experience built on earlier training, customer service management, and sales background.

Core competencies include:

Keane / Caritor Consulting - Honeywell Aerospace, Phoenix, Arizona                                           2005 – 2010

IT consulting and business process solutions/services company offering application and infrastructure services, business process outsourcing, program and performance management services to a global, industry-diverse client base.

SAP GTS Consultant - Honeywell Aerospace

Co-coordinated US and global deployment of export compliance and customs implementation through SAP GTS, as SAP subject matter expert. Served as key player in blueprint/scope definition, GTS configuration, manual data loading, testing, training, helpdesk, and support for corporate initiative targeting export compliance implementation at approximately 50 sites for the Aerospace Division of Honeywell International in Europe, Asia, North America, and Mexico.  

·   Enabled on-time deployment as one of 2 consultants working with business process owners. Implemented data load of all master data, coordinating testing and go-live of sanctioned party list, embargoed country screening, and export compliance with US Department of Commerce/Department of State, UK, the Czech Republic, France, China, Singapore, Philippines, Indonesia, Malaysia, Mexico, and Germany regulations.

·   Assessed document types and item categories supplying R/3 feeder system, previously defined for the Foreign Trade module, in partnership with business stakeholders and 5-10 project team members at each site.

·   Loaded all master data including 3 million+ parts, raw materials, parts, customer, and vendor data. Maintained current data received from site deployment leads through manual loads, as each new site was added.

·   Maintained 24-hour on-call status for testing and go-live, assisted only by Honeywell Lead Compliance Officer. Determined test scenarios and helped in the development of testing scenario spreadsheet, in coordination with site deployment teams.

·   Supported testing and resolved issues by traveling to 3 sites in China while supporting all other domestic and international sites (including non-English speaking locations in the Czech Republic, Germany, France, Singapore, India, Indonesia, Malaysia, and Mexico) through time-sensitive teleconferences.

·   Developed training and PowerPoint presentations, delivering user awareness training to 100+ key business users through live classroom training or Internet meetings.

BOC Edwards, Phoenix, Arizona                                                                                                         2004 – 2005

BOC Edwards was part of the BOC Group PLC, a multinational industrial gas group now part of The Linde Group. BOC Edward supplied the semiconductor industry with vacuum equipment/systems, chemical delivery and abatement systems.

National Field Service Coordinator - SAP Implementation and Training

Hired for depth of SAP experience as key player in the implementation and training in SAP SM, CRM, and Contract Management enterprise applications at 5 sites. Advised and partnered with 7 team members in initial contract loading and the training field service technicians in system use.

Rosa P. Crouch | Page 2                                    480.277.4097  (Mobile/Home)  |  rosacrouch@msn.com

National Field Service Coordinator - SAP Implementation and Training, continued . . .

·   Tapped to streamline SAP implementation impeded by knowledge gaps in the SM, CM, and Contract Management functions. Studied sales and field service business processes at corporate headquarters in the UK and Boston to identify requirements and propel field service SAP implementation and training project.

·   Manually loaded all existing field service contracts and billed U.S. service work of 100+ customers, including alternative monthly and annual billing rates.

·   Coached and trained field service technicians in general SAP system operations and consignment parts and labor hours recording processes.

IVMost Consulting / Insight, Phoenix, Arizona                                                                                          2003

IT systems and business consulting firm providing application design, development, and implementation services, and engineering, technical, and training outsourcing.

Training Consultant

Served on training team of internal and contracted trainers in the development and delivery of SD module training to Insight's sales staff in support of newly-implemented SAP. 

·   Trained and tested 200 sales people in 30-person classes (twice daily, Tuesday - Saturday) and in one-on-one mentoring sessions. Ensured thorough understanding by testing, meeting contract schedule and performance requirements.

·   Developed and revised training manuals, desktop references, and PowerPoint presentations. Prepared RESITE documents and tools that increased training proficiency and productivity through keystroke/screen capture and automated publishing.

monierLifetile, Phoenix, Arizona                                                                                                       1996 – 2003

Largest US manufacturer of premium roof tile, finishes, and accessories for new construction and re-roofing projects.

Trainer / Process Analyst / Customer Service Manager / Customer Service Representative

Progressed from a Customer Service Representative to Customer Service Manager, and evolved to a multifunctional role leading corporate efforts in business process analysis and improvement initiatives. Initiatives included SAP R/3, 3.1 implementation and training for replacement of legacy Monier system, as designated power user.

Managed a customer service staff of 20 at 2 facilities, directing customer service and sales support operations ensuring timely product/application, availability, order, quote, delivery, billing/credit, and service support of distributers, roofers, and builders. Maintained proactive assessment of production and supply status to ensure accurate customer order processing by facilitating weekly meetings with Plant Manager, Sales Manager, Production Planner, and Yard Supervisor.

·   Co-wrote SAP SD processes/procedures manual and training documentation. Developed and presented SAP SD training to staffs at eight national and local facilities acquired after merger with Lifetile.

·   Identified and evaluated business processes consulting with SAP representatives and internal programmers in SD module development and testing, as SD implementation and upgrade specialist. Partnered with FI, MM, and PP module subject matter experts to coordinate SD implementation, testing, and upgrades for seamless enterprise integration.

·   Contributed to improved production scheduling, order promise, and fulfillment performance, as sales and operational planning (S&OP) implementation team member. Analyzed, planned, implemented, and supported S&OP and available to promise (ATP) processes.

·   Provided on-site support of distributors, roofers, and builders in principal customer service role, assisting in the resolution of product application and installation questions or concerns.

Previous Experience

Earlier experience as a customer service representative and administrative assistant for Washington Natural Gas Company and sales/customer service professional within retail. Earlier experience detail is available upon request

Education:  Liberal Arts Coursework, Tacoma Community College, Tacoma, Washington

Affiliation:  SAP Users Groups (ASUG)