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Specialization and
SAP Modules
Employer History
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• SAP EHSM Lead Consultant and Regulatory Compliance (Versions 4-6.0)
• SAP PPM Lead Consultant for various industry projects (Versions 6-7, ePPM)
• SAP PLM Lead Consultant (Web UI/HANA)
• DG management and Substance Volume Tracking (SVT) with EHS, EHSM
• Incident /Accident Management with Risk assessment and controls setup for EHSM
• SAP Functional Analyst and Integration implementation expertise in EHS, EHSM, DG, PS, SVT, PLM, PM, LE, WWI design, GLM and compliance
• Business Process Analyst for SAP SCM, EHS(M), QM, PM, PPM, PS, PLM, LE, SAP NW Web Portal, AIF
• Business and Application Design Documentation
• PLM Business Analyst and Consultant
• SAP ECTR, ECM, PLM Process Integration Analyst
• SAP SCM, PPM, EHSM, PI Consultant
• SAP BI/BO Designer
• Web UI Designer
• Data Migration
• NetWeaver Business Client
• Fiori Functional Application Design
• Adobe Forms Designer
• IT/Business Analyst
• Process Integration SME
• Application Architecture
9/2017 – Present
Artech, Accenture Contract
SAP PPM PS Consultant
· Implement SAP PPM and PS on S4/Hana platform
· Implement and Integration with PLM Web UI
· Migrate from an SAP ECC 6 solution to S4/Hana solution
· Migrate from various 3rd party applications into an SAP S4/HANA Solution
· Provide integrated solution for PPM with other modules in SAP including PS, HCM, FI, PM
· Integration with external systems (e.g. Prometheus, EcoSys, Track, Meridian)
· Design Web UI for PPM and PS
· Assist Technical Team with development objects and debugging
· Lead Data Migration for PS
· Requirements Gathering and Documentation
· Functional Specification Documentation
· Provide training Documentation
· Complete testing cycles in HP ALM
9/2016 – 6/2017
IBM, UAE (EGA)
SAP SCM PLM EHSM - Business Analyst Lead
• Business Analyst and Software Designer
• SCM – PLM – EHSM Functional Consultant
• Subject matter expert for ePTW, PLM
• Manage off-shore/on-shore consultants and work assignments for SAP EHSM, 3rd party ePTW team members
• Implement SAP EHSM modules; Foundation Management, Incident Management, Risk Assessment, Product Compliance – Chemical Mgmt., Environmental Compliance
• Implement SAP SCM – Sales and Distribution, Recipe Mgmt.
• Implement SAP PLM Web UI
• Implement Program Management solution for Management of Change and Auditing
• Conduct customer workshops to create a global collaboration atmosphere for merging companies in the business process area of Health, Safety and Environment.
• Held design workshops the business
• Process Integration Design and software solution and collaboration with other business process areas for Plant Maintenance, Human Capital Management, Financial Accounting, Corporate Compliance, Refinery and Mining processes
• Design and Implement a Preventative Safety software solution that instills a company atmosphere for Safety Prevention using both Fiori and Web UI Mobile Application solutions
• Design Fiori mobile application solutions for various HSE business processes that integrate with Plant Maintenance, Human Resources and Finance
• Process Integration with Plant Maintenance, HCM, QM and EHSM
• Plant Maintenance Integration and business process integration design consultant including ePTW using hand-held, reliability, maintenance work orders, scheduling and offline synchronization
• Plant Maintenance Forms integration for both online and offline Adobe Forms, MS Word and Excel
• Plant Maintenance for Risk Assessment integration
• Functional configuration for SCM, PLM, EHSM, PPM
• Application Architecture
• SAP NetWeaver Portal Administration
Process Integration
• Web UI5 Designer
• Adobe Forms Designer
05/2016 – 9/2016
IBM, United States of America (IBM Internal Bid and Proposals)
SAP SCM PLM PPM EHSM, PPM Business Analyst & Functional Consultant
• Travel to various customer locations to perform business process and system analysis
• Prepare Bid and Proposal documentation
• Perform Management and Financial Presentation(s) for Proposal
• SME for PLM, PPM and PS
• Customers include: BP, Cascades, Illumina, LubeCon, Lubrizol, Norfolk
• SAP Function design and document for Components include: EHSM, PLM, PPM, cProjects, SAP NetWeaver Web UI, Fiori Applications, BRF, Persona, Cross Application for Audit and Change Management, AutoCAD integration design
• SAP Process Integration design and document for components for EHSM, PPM and PLM include: HR, HCM, PM, GRC, GTS, FI, SD, LE, SD, Cross Application
• Non-SAP application integration includes: WorkDay, SuccessFactors, AutoCAD, SolidWorks, MS Office, custom .NET, various content providers
• Application Architecture Design
• SAP NetWeaver Portal Administration
• UI Designer
• Forms Designer
• SAP Security Administration
• Process Integration
• User Requirement, Process Integration, Design Workshops
06/2015 – 5/2016
IBM, United States of America (Motiva)
SAP SCM PLM PPM EHSM Business Process Analyst & Functional Developer Lead
• Complete business analyst of 140+ Health, Safety, Security and Environmental Applications to reduce the IT Applications Landscape as part of a 50/50 Merger which is segregating from their partner company in IT Support Services.
• Using SharePoint Collaboration Tools and Document Management for project documentation and team collaboration.
• Identify Human Resources Service Level Agreements and document those support services that will continue as is as well as data synchronization between 2 different networks and SAP ERP, Compliance and HR systems.
• Identify SRM integrated applications along with documenting the interfaces with sales and marketing in compliance.
• Work with business partners and IT staff to design a segregation strategy and timeline.
• Prepare project scope, functional and technical documentation along with manage off-shore resources and timelines for completion.
• Assign work task and schedules to internal IBM staff as well as collaborate work task with Partner Company.
• Prepare test strategy and test scripts for UA and Regression testing.
• Document Go Live and Post Go Live support services for HR and HSSE application and service level agreements which are to be provided by company partner to customer.
• Process Integration with Plant Maintenance related to work orders, scheduling, LOTO, Risk Assessment, Adobe Forms, handhelds and various reliability software packages.
• SAP Portal Administration
• UI Designer
• Application Architecture
• BI/BO
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04/2015 - 06/2015
IBM, United States of America (Schlumberger)
SAP EHSM-GTS Business Analyst & Functional Developer Lead
Complete Process Design Documents for R2 rollout. for SAP EHS/EHSM integration with SD, WM and Oracle OTM. The documents outlined application migration from various 3rd party and in-house built software platforms into an SAP solution as the software change related to the Product Safety and Stewardship/GTS future business processes. The change documentation was tracked and approved using SAP SolMan along with submitting functional and technical for SPRO configuration. Weekly Reporting and Doc. completion tracking also managed using SharePoint. The SAP EHS/EHSM integration and configuration included the following modules and component extensions:
• EHS Legacy and EHSM Functional Consultant and Team Lead (v.2.0 – 5.0)
• EHSM 4.0 UI Portal
• Product Eng. Compliance EHSM Foundation and Process Mgmt. using Component Add-On 5
• EHSM Compliance Templates, Reporting and document output configuration and support. Using Adobe Forms
Product Stewardship Network integration into SAP EHSM and Supplier Collaboration design.
EHS – Dangerous Good, Substance Volume Tracking, Global Label Mgmt., WWI Template Mgmt.
• Functional Analyst – Wrote to be Business Process Documents for converting from various homegrown and 3rd party applications into an SAP EHSM platform.
• Solution Manager Configuration and Documentation – Process documents, IMG Configuration and Functional Specifications. Document Mgmt. using SharePoint along with SAP DMS integration with EHSM Product Compliance
• Supplier Collaboration
• SRM Integration
• eWM Integration
• SAP Portal Administration
• Application Architecture
• BI/BO
• Oracle – Oracle Transportation Management (OTM) Integration with SAP EHSM 5.0
• PSN Integration for Conflict Minerals, RoHS and SVHC
• Product Assessment using both PSN and EHSM 5.0
Due to internal company reorganization efforts that needed to take place in an order to provide a global EHS and GTS business unit, the EHS efforts were moved into 2nd phrase of project releasing consultant from support services until next year.
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04/2014 - 01/2015
Insight Global, United States of America (HP)
SAP EHSM-PLM-PPM-SCM-SCC Business Analyst and Functional Developer
• Serve as SAP EHSM Consultant - Functional and Technical Support for EHSM and PLM
o Business Processes Support and Integration for the modules listed below.
• EHSM (v.2, 3 & 4) Product Eng. Compliance (EHSM 4.0 UI Portal)
• PLM Mgmt.
• SAP Portal Administration
• Application Architecture
• SCM Functional Consultant
• EHSM Foundation and Process Mgmt. – Component Add-On 5, EHSM 4.0
• EHSM Compliance Templates, Reporting and document output configuration and support.
• Provided end user manual and How To IT Configuration guides for SAP EHSM desktop GUI, via Remote access, new EHSM 4.0 Web UI
• Integration with other business processes.
• File Based Reporting for Print Forms
• AIF (Adobe Interactive Forms)
• Smart-Form
• SAP Scripts
• Email Phrase as Email letter and style
• Supplier Portal XML, PDF, DOC, CAD inbound and outbound documents for COC, FMD, ROHS, REACH, etc.
Floor Mgr. configuration
• Adobe Forms Functional Support and Template Development
• Supplier Collaboration Functional Support
• Sustainable Supply Chain and Collaboration
• RegLink for EHSM Compliance
• GRC - Gov., Risk and Compliance
• GTS - Global Trade Sys.
• SAP EHSM SVT – Sub. Volume Tracking
• Phrase and Translation Mgmt
• cProject Integration for data exchange & synch.
• Contract Mgmt. Integration for EHSM - Supplier Collaboration
• Automated Change Processing / Data Exchange
• Document SAP EHSM 4.0 standard functionality as provided by SAP out of the box.
• Configure Floor Plan Mgr. to satisfy business analyst mock up screens for EHSM UI.
• SAP Template Mgmt. using Adobe Forms and EHSM4.0 Business Objects
• Identify any pre-existing SRM, EHS, GRC & PLM Smart-Forms as well as any pre-existing SAP Output Text that will require a new Adobe Form replacement.
• Document Data Points
• ABAP Programs
• Post Form Layout & Data Objects
• Supplier Collaboration Implementation & Support
• Portal Security roles identified for Supplier and Vendors external to HP network.
• Configure communication channels for Supplier Collaboration.
• Integration Contacts Mgmt. for EHSM into Supplier Collaboration.
• Create EHSM SAP Portal UI end user / technical support team guides for Product & Regulatory Compliance for EHSM 4.0 Portal.
• Assist EHSM and PLM Data Migration teams by helping identify & implement SAP EHSM best practice solution as it relates to EHSM data migration and conversation tools.
• Identify and configure EHSM Compliance Data Rule, Exemptions, Material Classification, Phrase Mgmt. – including Content Srv. Build & Mgmt. (Windows 2003-2012 Server), Phrases, Phrase-Set & Translations to satisfy business process and compliance requirements within a global market.
• Integration with other SAP Modules:
• PM, WM, MM, SCM, SRM, GTS, GRC, CRM, PLM, Legacy EHS
• Integrate modules listed above with the SRM Web UI using BO and Adobe Floor Mgr. to generate UI screens that contains data from various modules but into one logical end user screen.
• Provide options and best practice solution where applicable as it relates the still pending and unresolved EHSM GAPS identified during phase I of HP’s global EHSM deployment solution.
• Confirm EHSM has functionality for electronic submissions, communication, Reg. compliance data retention & filing as well as automated document generation and distribution.
• Integrate SAP EHSM4 into/with CAD software and existing CAD drawings, DMS setup for EHSM documents for doc. Versioning and archiving as well as integration for HP’s 3rd Party Engineering Tools (non-SAP), Supplier Portal, SAP IMDS Portal, Plant Production & Planning, Logistics Execution (general), Quality Mgmt., Materials Mgmt. and Purchasing
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08/2013 - 04/2014
Neuralog, LP, United States of America
SAP EHSM Consultant & Global Label Development Manager
• Primary job function was to formulate, define system scope and incorporate Neuralog Print & Label solution to meet GHS Compliance.
• Incorporate into Core SAP Vendor - Multimedia- Label Printer into SAP PVD (Print Vendor •Development) and to start up a Label consulting business unit as well as train the sales staff on the printers capabilities, understanding the chemical market and how to sell the printer as a GHS compliant printer.
• Print Driver, Device, Output testing and incorporation into SAP standard release for NeuraLabel Print Models completed successfully.
• OSS Note for Print Vendor created for SAP software release and support patches.
• SAP Print Service Mgmt.
• Implement Virtual LAN/WAN for SAP ERP Quality, Testing and Customer Support.
•Windows Azure Virtual Domain, Virtual Machines, Virtual Network, Active Directory/Forest integration with LAN.
•OAUTH, SAML2.
•Creation of new external facing WebMatrix, PHP website using Windows Azure & Add-On programs for web development. Site for external customers to login to web portal with User ID/Password and have the ability to access only their companies GHS Compliant labels and print from a internet site as well as troubleshooting customer label alignment, text output, ect. By allowing customer to send a print job from their desktop machine directly to an in-house label printer located at the Neuralog Support Helpdesk team.
• Perform IT Business Analyst and consulting bids, cost/man-hour estimates for the IT/Business Process areas related SAP EHS, QM, Internal Regulatory Auditing, Regulatory Compliance Applications, Landscape Architecture, Process Integration, SAP Web Portal redesign of existing vendor application integration with SAP for AITS, Customer & Product Quality & Auditing SAP portal applications.
• IT Business Solutions Customer Support Tech for GHS/CLP EU, LABU, AP, and US label compliance.
• IT EHS Contractor & Vendor Management –
•Work schedules, assignments, collaboration, development, budgeting, project staffing & management.
•EHS Applications Vendor Mgmt.
• Global Sales Team Support
•Train on Hardware, Software, Various Output Methods for Printing
•Share knowledge on how the Chemical, Oil & Gas industry works to help with sales and marketing.
•Create End User How To instructions for internal sales, marketing team as well as external customers.
• Implemented SharePoint Document Solution for inter-company usage.
• Implement SAP EHS in Lexmark SAP system as part of vendor partner program.
• Create Bartender GHS compliant Label for non-SAP/SAP customers.
•Created 15 GHS Compliance Labels of various sizes using vinyl and polyester label stock for JetLube as a consulting customer.
•Created 3 GHS Compliant Label demo’s and mark up’s for Honeywell as part of a • SAP – GHS Label consulting practice along support for hardware demonstrations & sales and marketing presentations.
• Various Project Functional and Technical Documentation for Neuralog customers for implementation & consulting services
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03/2012 - 08/2013
Champion Technologies - IT Business Solutions Manager - EHS & Regulatory Compliance
(SAP EHS –(PS, DG, SVT, IH, OH, GLM) QM, LE, PPM, SAP Portal)
• Primary job function was to formulate/define/design system scope and objectives and to advise & coordinate IT staff for business unit support and projects as well as SAP Global Implementation Lead for EHS, QHSSE.
• IT Business Analyst for SAP EHS, QM, Internal Regulatory Auditing, Process Integration, SAP Web Portal redesign of existing vendor application integration with SAP for AITS, Customer & Product Quality & Auditing SAP portal applications and BW report outputs.
• IT Business Solutions Lead for GHS/CLP EU, LABU and US.
• Responsible for GHS/CLP//DG/SD Corporate Labeling Solutions Implementation, Testing and Support - vendor management & selection, hardware testing, selection, label stock and design, GHS/CLP Global Template
• Provided global company lead analyst support services for GHS; printer hardware, label stock, process, vendor, environmental durability and reliability testing.
• Template design and deployment
• Full SAP EHS Implementation(s) / GHS/CLP/REACH Compliance in the following regions:
• Europe – Eastern Hemisphere
• Asia Pacific
• USA
• Latin America
• Canada (non-GHS)
• SAP Modules Implemented and Integration:
• IH, OH, WM, TDG – ISI-CSM & WWI, SAP EHS – PS - DG, GLM, WWI, SERC, QM-Interface, Hazardous Mgmt., Mini-Apps, SAP Workflow
• Other SAP Module Integration experience: MDM, MM, PLM, PP, SD, QM, BW, HR time management, ALE and SAP DMS
• Windows 2000/2003/2008 - WWI, GLM, Expert Server, Adobe, Web DynPro, SAP Portal, Citrix applications server support
• Portal Bolt-On application support for “WorkSafe Events” for AITS (IH/OH) & QM (Customer/Product Quality & Internal Auditing Web Interface.)
• IT EHS Contractor & Vendor Management –
• Work schedules, assignments, collaboration, development, budgeting, project staffing & management.
• EHS Applications Vendor Mgmt.
• Licensing & maintenance agreements, vendor applications & in-house application enhancement &, deployment designs, testing, project mgmt., documentation mgmt.., ect.
• EHS Data migration lead for all SAP EHS modules - Lotus Notes to SAP, SQL to SAP, Atrion to SERC, Legacy QM Java – SQL to SAP
• Responsible for the Implementing a Knowledge Share Solution for SAP EHS IT Business Solutions Support. (SharePoint Solution).
• Creation & Document Mgmt. for EHS.
• Layout Design, Content Design, Security Assignments.
• Functional, Technical, Data, Architecture, Business Solutions Development
• SAP IT Business Solutions Training Coordinator:
• Provide Initial Training Material including Application initial End User Application manual & instructions.
• Work with EHS MOC training coordinator to provide guidance, training attendance support, • • Global communication and allocation information for company eHelp Training Solution.
• Shared support mgt. for MOC Training Contractors work assignments, business alignment, class scheduling
• Knowledge Share & Education to help provide a Global web based/intra-company EHS eHelp • Training web solution to assist employees with business work step instructions, annual regulatory required employee awareness training.
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08/2011 - 03/2012
Urenco
SAP EHS Functional Business Analyst Lead
(EHS - PS, DG, SVT, SD, LE)
• Implement Dangerous Goods Module at USA Facility
• New US Implementation for regulations ADR, CFR, IATA_C, IMDG, RID
• Implement a solution for Outbound Shipping Documents of Heeled Cylinders
• QC Testing using HP Quality Center
• Setup Test environments for UAT (user acceptance testing)
• Creation of new substances for US products
• Creation of Outbound Shipping Scenarios for UAT
• Creation of Test Scripts
• Configuration and Interface with MM
• Configuration for DG Profile Indicator
• Configure multiple types of DG profiles/indicators for materials
• Configure misc. DG data in MM
• IMG Configuration for Inventory Mgmts. & Physical Inventory
• Material Blocks for Material Movements
• Output/Printer Determination
• Interface with LE – Shipping and Transportation , SD – Basic Functions
• Configuration for DG, Routes
• Work Area Configuration
• Document Output for Shipping/Transportation
• Creation of Presentations and Documentation
• Create Blueprint Document
• Create and Submit Change Request to Developers
• Estimate Man-hours required to perform Implementation
• Create & Lead GAP Analysis
• Provide SAP EHS functional support for ECC6.0
• Provide Support for EHS Substances, Processes, Data Requirements
• Create End User Instructions and Documentation
• Provider On-Site Training for EHS Employees
• Functional Configuration for EHS using Solution Manager
• Incorporate New Site, Materials, Substances, EHS regulations in an already existing SAP environment
• Manual creation of Phrases (employer does not use CLEO or Arial due to extremely small phrase set requirements.)
• Identify/Create/Maintain Translations for Phrases
• Create Phrase statements to suit employers product lines
• Creation of new phrase sets
• Redesign UK DG Outbound Shipping Documents to fit US needs
• Using SAP Smart-Forms
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10/2010 - 07/2011
Computer Sciences Co., United States of America
SAP EHSM Consultant
(EHS, DG, PS, SVT, PM, LE)
• Provide SAP EHS functional support
• Provide Support for EHS Rules
• Create End User Instructions and Documentation
• Functional Configuration for EHS in a cluster environment
• SVT functional analyst
• Provide functional support for Substance Volume Tracking (SVT)
• Best Practice Recommendation
• Implement SVT Consumption into already existing SVT instance
• Implement a global solution for SVT that will accommodate all regions
• Provide support for Testing
• Configuration for MM/Consumption Based Planning
• Create End User instructions for process
• Create data load templates for Data Editor loads and CG36 Load
• Provided written instructions for End Users to perform data loads
• Participate in Blueprinting, Testing, Go Live and Production
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10/2008 - 10/2010
Chevron Phillips Chemical Co., United States of America
Lead Sr. EHS Functional / Technical Developer & Sr. System Analyst
• Implement EHS SAP
• Migrate Data from Previous 3rd party application.
• Blueprinting SAP EHS, GLM and Reach Portal (aka SRM)
• Install and configure Windows 2003 Application Servers
• SAP RFC services configuration
• CLEO Phrase Management
• Install and configure CLEO Dangerous Goods
• Install and configure CLEO Product Safety
• Property Tree extracts and updates
• WWI Labeling installation and configuration
• WWI MSDS installation and configuration
• SAP web interface installation and configuration (Tomcat)
• 3rd Party Open Content Connector installation and configuration
• Transport Configuration between clients
• Install and configure MSDS Maker
• Ongoing SAP Support
• Supported the following modules both from a functional and technical role
• Product Safety
• Dangerous Goods
• CLEO Dangerous Good and Product Safety Updates and support
• Web Interface
• MSDS Maker Phrase Management
• EHS Application Servers
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10/2003 - 09/2008
Chevron Phillips Chemical Co., United States of America
Sr. Systems Analyst – Enterprise & Manufacturing Lead
• Automate Data transfers
• Transferred data, document objects, documents, graphics, ect. , between applications using various programming languages and methods. SQL, AWK, VB.Net, ASP, ASP.Net, HTML, XML, DTS jobs, Oracle views, batch jobs, NT scheduled task
• Provide database administration
• Created views, functions, DTS Jobs, for Oracle (v7, 8 & 9) and SQL (2000) database platforms.
• Setup and Maintain data transfers between databases
• Create batch jobs to run multiple SQL scripts which performed database upgrades.
• Incorporate Db link technology to compare, update, insert data
• Provide web application/server support
• Setup and Maintain Windows 2000/2003 Servers
• IIS5/6
• Implement, upgrade, enhance, maintain and monitor various 3rd party and in-house written applications.
• Maintain EH&S and Product Line internal web applications.
• Application Development
• Provide code modifications to existing web applications using ASP and the .NET platform.
• Create internal web applications for EH&S
• Provide data sharing resolutions between SAP and other applications using various programming technologies.
• Provide technical documentation, problem resolution and process flow diagrams for all applications supported.
• Create user guides for application usage
• Support and Implement Management of Change procedures
• Performed as Project Manager for various application/database implementations.
• Provide Business Analyst support
• Creation of Visio Diagrams
• Prepare MS Project Plans
• Complete PMO process/forms
• Help Incorporate new corporate PMO process into supported business units
• Implement and Provided Primary Functional/Technical Support for SAP EH&S plus SRC
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02/1998 - 10/2003
Chevron Chemical Co., United States of America
Site Lead Sr. Systems / Infrastructure Analyst
• Supervise Helpdesk/Desktop Support Technicians
• Assign Work Schedule
• Assign Work Assignments
• Provide Technical Support
• Assist in Training
• Installation, Maintenance, Troubleshooting of Fiber Optic and Cat5 Cabling
• Cable Runs
• CAT5/Fiber drop termination
• Switch configuration/troubleshooting
• Monitoring Network Traffic
• Setup of web based Network Monitoring Tools – MRTG / What’s Up Gold/Cisco
• Patch Panel Installation
• Project Engineer for Fiber jobs at local facility
• Project Manager for remote facility network/desktop groups
• Responsible for 3 R&D facility migrations which include both the network and desktop migrations when Chevron and Phillips merged.
• Windows 2000/Office 2000 Desktop upgrade for Local R&D Facility
• Network Hardware Upgrade
• PCN (Process Control Network) Implementation
• Write/Maintain/Communicate network policies for Standard Operating Procedures
• Worked as Network Administrator in performing general network maintenance for 175 workstations, 50 Mobile Computing Devices, 18 Compaq Servers (Servers include: Win2k, SMS, SQL, Oracle, NT4, IIS5, EDMS, Software, Web, File, DHCP) 2 Compaq DLT backup units and 2 storage units. Managed user accounts, auditing, policies and workstations in NT 4.0 and Windows2000 AD
• Installation of Compaq Racks, Servers and UPS
• Citrix Metaframe 1.8 Administrator
• SAP Security Coordinator
• Software License Manager
• Setup and Troubleshoot RAS connections using dialup networking connections and third party software (IBM Dialer/Citrix/VPN/AT&T Dialer/Cisco)
• Scripted applications using Wise for Windows Installer to incorporate application integration
• Purchaser Hardware/Software as needed for site
• Provided Level III Desktop Support – various hardware/software
• Create end user training manuals, implemented IT General Help website and wrote “How To” instructions.
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02/1997 - 10/1998
Swift Energy Company, United States of America
Systems Administrator
• Provided level II/III support - application, server, desktop/printer hardware, server backup (Unix/Windows) network support
• Windows Security Administrator - Managed user accounts, groups and permissions
• Windows 95 OSR2 roll-out from Windows 3.1
• Microsoft 97 roll-out from Microsoft Office 95
• Hardware Rotation Deployments - Gateway Desktop PCs E-1000/2000, IBM ThinkPad from various desktop models and in-house refurbished desktops machines.
• Application Support - Level II/III - SciFinder, Fortran (non-visual), various geologist, R&D, Well Drilling. Land Mgmt. and Accounting software applications
• IT End User Trainer
• Trained company employees on any new software or hardware deployments/upgrades.
• Windows 95, Office using in house training classroom
• Implemented/Maintained hardware inventory database & application (MS Access/SQL)
• Windows Print Server Administrator (HP Printers & Plotters)
• Backup Administrator (Symantec)
• Ghosted machines with standard footprint plus user-specific applications
• Implement Helpdesk Document Management System
• Implemented Software, Server and wrote End User Application How To instructions, Level I desktop Knowledge Share documentation
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09/1996 - 02/1997
Goldman Public Relations, United States of America
Desktop Support – Superfund Publications Technical Support
• Level II/III Support for Compaq desktops & applications
• Implemented 1st Company Network - Peer to Peer
• HP Print Server and Hardware Administrator
• Troubleshoot software/hardware
• Network /Desktop Support – Level II
• Backup Administrator (Colorado Backup)
• Implemented first company DB - Customer and Civilian Contact Database (MS Access)
• Data Entry Design, Query and Form(s) Creation
• Basic User Instructions for How-To Use & maintain the new customer DB (MS Access training & Customer Contact Data Maint. Training)
• Help Create and Publish Superfund Presentations & Material (MS Office)
• Created various spreadsheets using Excel for financial tracking purposes, various business processes
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12/1992 - 09/1996
Houston Northwest Medical Center, United States of America
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