Biju George

Dynamic and results driven technology Leader with 22+ years’ of progressive career experience in IT, 18+ years’ of SAP with notable success in implementing major project solutions in support of business objectives with specific focus on large global ERP project implementations. Excels in delivering high return on technology investments, instituting cost effective technologies, increasingrevenue streams through introduction of new technology services. Motivational Leader and communicator capable of building cohesion and project management across all level of staff, management, vendors and customers. Demonstrates proven effectiveness to concurrently prioritize and assume management, administrative, and technical tasks. Determined to implement earned skills and knowledge for the rapid growth of the prospective organization by working effectively and consistently.

• Outstanding Program management experience in SAP implementations (FICO, HCM ( Success Factors), Syclo Mobile Applications, Treasury, BI, BO, BASIS, SD, MM, MDM, SRM, CRM), MS Dynamics, Data Center management, Database management, Excellent knowledge of Hyperion, Web Application development/maintenance, Configuration management, integration using distributed platforms covering Java, J2EE, Microsoft and packaged vendor products.
• Established objectives, critical success factors, business justifications, given strategic direction for all ERP projects.
• Ensured effective prioritization of work assignments and management of team projects.  
• Effectively utilized the governance process to review project requests and approve those that are in line with the corporation’s goals and objectives.
• Management of highly complex ERP (SAP implementations and rollouts with large teams onshore and offshore) projects worth more than 60 Mil. USD.
• Coach project managers and project teams regarding development of project plans and schedules, project cost/benefits estimates, estimates of project staffing requirements and issue management. 
• Accountable for ERP system design, development and configuration, unit and system testing and deployment, ensuring quality products and services. Ensure the safe deployment of all application changes, releases and upgrades in the ERP system landscape.
• Provided expertise in ERP selection, Discovery, full business analysis and blue printing, Build phase, stabilize with Customer business, Deployment and Post go live support for multiple multinational companies.
• Managed the business units and/or Application Managers to assess/analyze IT opportunities against enterprise and business units’ 3-5 year strategic objectives.
• Experience in implementing CRM, Syclo with Android and Apple mobile technology for more than 3400 users.
• Ability to plan and orchestrate complex programs involving many internal and external resources, vendors, and stakeholders.
• Excellent knowledge and experience in Pharmaceutical operations from Raw materials to Finished goods, Organizational Leadership, Business Development along with Program Management and Engagement Management internationally.
• SAP CERTIFIED Project Manager, Enterprise Architect with 15+ years’ in SAP Program Management integrating all the modules with both cloud and on- premise ERP solutions.
• Excellent understanding and experience of various Project Management methodologies (PMI, Agile, Waterfall etc.)
• Evaluated and implemented CRM solutions like salesforce.com, SAP CRM, MS Dynamics CRM for clients.
• Implemented reporting solutions such as Business Objects and Cognos for clients worldwide.
• Excellent knowledge and understanding of Big data, data cleansing and data management with various industries.
• Implementations of SAP modules with ASAP methodology, solution manager, coordinated data migration, change impact assessments and business action plans, cut over, testing, training and cutover activities and post go live support.
• Exceptional track record of team selection, management, establishing governance teams across business, technical assessment and certification, ability to work with cross-functional groups and executive management- C level.
• Demonstrated ability to communicate and influence at all levels.
• Directed and coordinated efforts to plan for disaster recovery, change management efforts regularly with all levels of management and users, security at all levels of applications.
• Evaluated new software, hardware, application requests and made cost-effective recommendations based on industry standards, best practices, cost/benefit analysis, and compatibility with existing environment, software and hardware.
• Provided overall operational direction and management in regards to the IT infrastructure and User Services to support the institution.
• Developed and guided the implementation of the business aligned IT strategic plans.
• Excellent knowledge of SAP Hana on VMware and Cloud solutions. Successful implementation of clinical trial solutions with Clintrial and Clintrace for major pharmaceutical companies worldwide.
• Expert in FDA regulations and validations, HIPAA certification. Notable projects executed with Teva Pharmaceutical formerly Barr Labs Inc., Ortho Clinical diagnostics, Ortho McNeil, Novartis, Eisai, Mylan Pharmaceuticals in various management capacities during SAP implementations and support.
• Adept at interacting with Middle to Senior Management level executives and various global clients establishing Security at all levels with GRC.
• Critical Thinker with excellent customer service ethics and problem solving skills.
• Proven leader in implementing project management processes (scope management, issue management, risk management, schedule management, budget management and quality management) in an IT department.
• Excellent understanding of Sig Sigma and ITIL.

Technology Proficiencies:

§  SAP Hana, Solution Manger, Expertise in Database Management in Oracle and Sql Server, Lawson ERP,  People soft, Healthcare applications, VMware, Cloud Computing Integration, SAP Based Architecture and Planning Solutions, GRC Security controls, Systems selection and Certification, Large data management and cleansing, C, C plus, Java platforms, Various tools to manage projects including MS project and Innotas Software.

ERP DIRECTOR|MED TRENDS INC., MD                                                                                                 March 2016 - Present

Managed ERP projects worldwide for various clients, vendor selection, vendor management, program management with more than 78 direct reports.

• Lead the planning and implementation of ERP projects (FICO, HCM, Treasury, MDM, CRM, SRM and other sub modules) reporting to CIO directly.
• Extensive experience in managing various teams with different IT support for the business and ensuring the customer support for users, managers and upper level decision makers.
• Extensive application life cycle experience in a management capacity involved in requirements gathering, application sourcing, fit-gap analysis, design, development, testing, training, rollout and post-implementation support.
• Evaluated vendors for various business functions, managed vendor negotiation, solution proposals and finalization.
• Monitors project status and execution; host PMO meetings, develop agendas, minutes, metrics, etc. Provide routine and timely update\ progress reports to the leadership team, SME's, business associates and 3rd party vendors. Delivers transparent, timely and effective verbal and written communication to teams, stakeholders and appropriate levels in the organization.
• Managed teams with system management (SAP Basis), SAP, Netweaver Security, Architecture, GRC implementation, application support 24/7.
• Have evaluated and recommended mobile work order in CRM with B2B and Amazon Web services.
• Ensure operational strategies are in line with the organization’s goals including service quality initiatives.
• Assisting the solution management team with the presales staff for new clients.
• Accountable for ERP system design, development and configuration, unit and system testing and deployment, ensuring quality products and services. Ensure the safe deployment of all application changes, releases and upgrades in the ERP system landscape.
• Keep current with new technologies and trends. Review and evaluate the capabilities of existing systems and recommend solutions for replacing or improving ineffective systems or processes. Identify and implement best practices across the ERP organization.
• Managed direct reports and the virtual ERP team to deliver solutions to meet business needs. Provide training, coaching, mentoring, supervising, training and evaluation of staff.
• Implemented Business objects reporting solution for a client.
• Evaluated new software, hardware, application requests and made cost-effective recommendations based on industry standards, best practices, cost/benefit analysis, and compatibility with existing environment, software and hardware.
• Provided leadership and coaching for project managers and project teams regarding development of project plans and schedules, project cost/benefits estimates, estimates of project staffing requirements and issue management.
• Presided various technology & business committees and established the IT governance team for ERP selection and Implementation.
• Worked closely with PMO and established meetings to train and mentor staff in various levels, completed the application development in different areas of technology.
• Managing SAP Treasury implementation, knowledge transfer and training.
• Coordinating testing plans for the treasury cash and debt management with BCM.
• Good knowledge of FIS Ebam product for managing the bank services.
• Managing consultants that configure Cash Management, Debt Management and Investment management.
• Assisting clients in the vendor selection for a reporting tool.
• Manage teams, Plan, coordinate and present at Governance Leadership committees. Responsible for reporting status across various teams across the teams.
• Advised and assisted client in strategic planning of the Treasury module.
• Coordinating daily and weekly meetings with all levels of business and consultants with onshore/ offshore model.
• Managing knowledge transfer and organization of training programs for the modules upon completion.
• Organizing the change management meetings weekly. 

DIRECTOR OF ERP| STATE GOVERNMENT OF PA                                                                                Jan. 2015 – Feb. 2016

Managed 60 employees plus contractors for the successful implementation and support of all the Enterprise Applications including SAP for the State Government of PA.

• Provided strategic leadership for successful ERP plan development and implementation, Lead the team to create ERP RFP, selection of ERP vendor partner, creating short and long term project strategies with the business team.
• Provided companywide direction in establishing standard policies and procedures, aligning technology with business practices to ensure effective and consistent operations throughout the enterprise.
• Developed project charters and roadmaps for the ERP planning, evaluation and purchase of the ERP solution.
• Managing and supporting the functions of Finance, HR, Basis, Security, GRC, Treasury, SRM, CRM and Engineering applications for the State of PA. Accountable for ERP system design, development and configuration, unit and system testing and deployment, ensuring quality products and services. Ensure the safe deployment of all application changes, releases and upgrades in the ERP system landscape.
• Evaluated vendors for various business functions, managed vendor negotiation, solution proposals and finalization of RFP’s.
• Managed project in SAP Treasury with Cash, Debt and Investment Management with BCM.
• Good knowledge in FIS Ebam and testing of Treasury modules in different levels.
• Coach project managers and project teams regarding development of project plans and schedules, project cost/benefits estimates, estimates of project staffing requirements and issue management.
• Have provided leadership in architecture planning, validation of architecture, real time integration with all applications, Master Data Management planning and harmonizing, Security establishment with single sign on for all applications across the business.
• Experience in Risk Management team establishment, management and planning of mitigation activities for the organization.
• Created aPost Modern ERP purchase strategy, ERP evaluation and selection protocols based on Industry best practices, selection of vendor partners for implementation for the Turnpike commission offices of Pennsylvania.
• Established a governance team across the business to manage technology decisions of the company with scheduled meetings and communication with senior management.
• Able to receive a saving of $3.6 Mil with strict vendor negotiations and changing the structure of the contracts to fixed price.
• Implementation of SAP Treasury with Cash, Debt & Investment Management with BCM,  SAP Syclo (Mobile work order) Applications.
• Presided various technology & business committees and established the IT governance team.
• Prepared budget of $16 Million for various projects, Introduced the system of advance planning for IT projects with project charter build for 3 to 5 years.
• Worked closely with PMO and established meetings to train and mentor staff in various levels of project management, completed the application development in Service now and MS dynamics for the internal departments.
• Evaluated various software integration solutions including Mulesoft at the PA Turnpike commission.

ERP PROGRAM DIRECTOR| MED TRENDS INC, MD                                                                                   May 2009 - Jan. 2015

Managed ERP projects worldwide for various clients, vendor selection, vendor management, program management with more than 65 direct reports.

• Evaluated various software integration solutions including Mulesoft at the PA Turnpike commission.

• Created an ERP purchase strategy, ERP evaluation and selection protocols based on Industry best practices, selection of vendor partners for implementation for the State and local government offices of MD.
• Managed SAP implementations for the company on Energy, Oil and Gas, directly reporting to the upper management.

§  Extensive application life cycle experience in a management capacity involved in requirements gathering, application sourcing, fit-gap analysis, design, development, testing, training, rollout and post-implementation support.

§  Implemented salesforce.com CRM for a client from initial analysis to post implementation support with Areba.

§  Provide technical and managerial direction for the development, design, and systems integration for client engagement from definition phase through implementation and post implementation support.

§  Managing A group of technical and functional people in Systems Management, Oracle and Sql Server Management, SAP Basis, Abap Programmers.

§  Lead the planning and implementation of SAP projects (FICO, HCM, Treasury, MDM, CRM, SRM and other sub modules) reporting to CIO directly.

§  Provided leadership and coaching for project managers and project teams regarding development of project plans and schedules, project cost/benefits estimates, estimates of project staffing requirements and issue management.

§  Managed a team in the configuration of General Ledger, Asset Accounting, Bank Accounting, Accounts Receivable, Accounts Payable, Credit Control Area, Dunning, Automatic payments, Tax calculation, Interest calculation, Special GL accounts, Cash Management, Fund Management, Treasury, Cost center accounting and profit center accounting.  Having experience with Fiscal year end Closing Cycle.

§  Evaluated the roadmap for a customer’s long-term vision, helping sell services that appropriately match their business needs.

§  Managed and directed teams on project preparation for ERP, On Site Interviews, Initial, Intermediate and Final Preparation of reports, Gap analysis and recommendations, Final Presentation to the Governance Committee and doing the Change Management planning.

§  Developed metrics for performance measurement of current Mainframe Systems, Reviewed IT Landscape and made recommendations for business process improvement.

§  Wrote PFF’s for employees, mentored consultants and employees.

SENIOR MANAGER| PRICE WATER COOPERS , NJ                                                                                Apr. 2007 – Apr. 2009

Managing designing, Enterprise level consulting and implementation of SAP Modules for corporate clients  internationally.

§  Day-to-day client relationship management managing budget of more than $32 Million with more than 22 direct reports.

§  Assisted the PMO in selecting the ERP reporting tools and the implementation of BW with Business Objects for Pepsi corporate.

§  Advised and created road map for the implementation of SAP treasury module.

§  Functioned as a Program Manager in the Implementation of SAP modules in Financial, Pharmaceutical and Consumer products clients with ASAP and other methodologies.

§  Upgraded SAP MDM version from 5.5 SP06 to SAP MDM 7.1 Sp05. The project also included activities to upgrade and modify the existing MDM data model design for Material master data.

§  Expertise with FICO module, GL configuration of New General Ledger, Asset Accounting, Bank Accounting, Accounts Receivable, Accounts Payable, Credit Control Area, Dunning, Automatic payments, Tax calculation, Interest calculation, Special GL accounts, Cash Management, Fund Management, Treasury, Cost center accounting and profit center accounting. 

§  Organized training for local and international affiliates and coordinated resources and materials for UAT's in SAP implementation.

§  Lead the advisory team in developing Data management, Data Migration from legacy to SAP, SOX Audit, Data governance and mitigation to establish standards in Pepsi Corporate.

§  Managed system and functional analysis for cost cutting in their algorithmic trade software for a major financial client.

PROJECT MANAGER| SAP AMERICA, PA                                                                                                   Jul. 2003 - Mar. 2007

Project manager responsible for managing various SAP implementations with various SAP major clients worldwide with  ASAP methodology.

§   Day-to-day client relationship management working with C- level managers, technical managers in multiple full life cycle implementations and assisted the presales team in sales.

§   Established ERP evaluation and scoring protocols for various clients globally.

§   Successful Business development  with accounts management at client site and creation of new opportunities for the business.

§   Manage technical teams managing systems, databases, SAP security and all functions of MDM.

§   Managed multiple clients in Pharmaceutical and Life Science.

§   Implemented multiple projects in SAP in different locations for Pharmaceutical, Consumer products and electronics client with high budgets of up to $60 Million.

§   Program and Engagement level reporting to SAP managers, interface with client CIO, Procurement & Vendor Management and managing technical & functional consultants from different countries, time zones.

§   Part of executive Steering committee meetings responsible for successful programs implementation and management of highly budgeted projects in different countries.

§   Notable Projects:

§   Program Manager for different modules such as FICO, HCM with integration of SRM, salesforce.com CRM, MDM, GDS, BW, BO and XI implementation using ASAP methodology in different countries all over the world.

§   ASAP project management implementation methodology, Blue Printing and configuration of FICO. Main areas of expertise in Configuration Management, Implementation, Testing and Production support, worked on various project phases till Go Live and Production Support including Configuration, Master Data Setup, Data Conversion, Interface testing and End user training.

§   Successful configuration of New General Ledger, Asset Accounting, Bank Accounting, Accounts Receivable, Accounts Payable, Credit Control Area, Dunning, Automatic payments, Tax calculation, Interest calculation, Special GL accounts, Cash Management, Fund Management, Treasury, Cost center accounting and profit center accounting.  Having experience with Fiscal year end Closing Cycle.

§   Analyzed and managed data governance and migration project for financial clients.

§   Managed a Global Data Synchronization project in UK for a Major Consumer products company where I was responsible for Project Management, Proposal submission, Creating new business opportunities &overall relationship management, Account management, Risk Mitigation, Customer relationship and management status reporting.

§   Supported multiple clients to analyze the vendors list in BW and reporting process to MDM. Creating and validating work flows, business process and worked with the technology group to implement new systems and Validation.

§   Worked with profile generator (PFCG) in creating roles, profiles, composite roles, derived    roles, and global roles.

§   Helped the customer establish security policies throughout the Organization, secured roles by Company Code, Plant, Cost Center and Profit Center.

§   Implemented troubleshoot of security/authorization related problems using SU53, ST01, RSSM (for BW) and SUIM.

§   Advised on SAP security set up for more than 5000 client users and LDAP integration with SUN1.

§   Established Netweaver security and created users and maintained user master for a very large implementation engagement.

§   Managed and coordinated training for developers, analysts, consultants, middle and upper managers in SAP MDM, FICO, BW and BI with other SAP integration.

§   Managed and coordinated a team of developers, consultants, UAT testers in SAP labs in Israel, Germany, India and Bulgaria for ERP delivery on time.

§   Supported and established internal IT Change Control procedures, solve SAP CSS tickets, provide quality systems review of applicable changes in the Client SAP landscape.

§   Designed and implemented security in Netweaver and R/3 systems, GRC Controls, established standard policies in security and managed integration in LDAP with Sun1 and Active windows directory.

Project Manager| Enterprise level implementation of ERP and Consulting   Bon Secours Health Care      Nov. 1999 - Jun. 2003

§  Systems Management, Database Management, SDLC Management, Onshore/offshore Project Management

§  Implemented and Managed Oracle, SQL Server Databases, Healthcare system applications  and served as a PM for the implementation and support of Lawson ERP with Bon Secours Healthcare in NJ

§  HIPAA Certified and managed all the Healthcare system security, Updates and periodical maintenance of the policies and procedures.

Johnson & Johnson Corporate,  Systems Analyst( Information Management Leadership Development Program)  |   NJ         Jun. 1995- Oct. 1999

§  Systems Management, Vendor management, Oracle DBA, Sql Server DBA, DB2 DBA, SDLC management, customer analysis for various projects all subsidiaries Worldwide.

§  Analyst in SAP ERP in HR module Personal time management.

§  Assisted Senior Management in Project Coordination, Meeting Scheduling, IT auditing.

Supervisor |Barr Laboratories, NJ                                                                                                                             Jul. 1988 -May 1995

§  Managed QA team in production, Packaging and final inspection of the finished products, CGMP reviews and approvals with Pharmaceutical standards, Auditing procedures for final submission and approval.

§  FDA standards compliance throughout the plant and educating employees with the procedures and standards of the company.

§  Excellent knowledge in Pharmaceutical operations and procedures, Electronic submissions, QA standards.

• Montclair State University, New Jersey
• BS -Management Information system (GPA 3.78)
• BS -International Business Management

CERTIFICATIONS

§  SAP Certified in Project Management |SAP Certified as an Enterprise Architect | ITIL foundation | Business Objects |

• Information Security ISO/IEC 27002

TRAININGS

• SAP Project Management| Managerial Academy sponsored by PA State |Software Development |BB Certified Oracle DBA|SQL Server & System Administration in UNIX| Windows| Cognos | LDAP security| SAP FICO|SAP Syclo mobile applications| SAP Treasury|SRM | CRM|MDM | SAP BW| Basis| Sig Sigma/ ITIL, Business Objects& Netweaver security. Oracle ERP. People Soft, Lawson, Java, C, C#, ASP.net, XML, Web services, Microsoft dynamics.

• Member of the Alpha Kappa PSI business Fraternity.

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