Candidates About

 

Anup Kumar Daruka

·         9+ years of experience as SAP SD Consultant in Manufacturing, Retail, Pharma & Healthcare industries.

·         SAP Expertise includes Project, Enhancement, Support engagement, Testing and Upgrade.

·         Worked as a Team lead, Anchor, coordinator and consultant in different projects.

·         Worked on Project estimation, Requirement gathering, Blue printing & Project execution.

·         Expertize in analyzing Business and User Requirements in association with Product Capabilities and in concert with the client infrastructure in order to offer efficient and effective solutions.

·         In-depth knowledge of complete order to cash process. (Pre sales, Order, Delivery, Shipment, Billing, Returns, Consignment & intercompany sales process).

·         Good understanding of integration of different modules like MM, FI and GTS with SD.

·         Handled various support issues including cross module issues.

·         Maintained WRICEF tracker to monitor the status of each object during project.

·         Knowledge in other legacy systems like CRM, EDI, Clear Commerce, GTS, WebMethods, GBI, and Vertex etc. connected with SAP system.

·         Worked on IDOC process including IDoc error solving.

·         Good understanding of Batch management and serial number management.

·         Worked on many special SD Scenarios: Automated Returns process, Automated PGI process, PO-SO Third party order processing, and Consignment business process.

·         Good experience in SAP pricing and Master Data maintenance.

·         Knowledge in Basic Debugging of the program to identify the issues/problems.

·         Understanding the User requirement and Preparation of Functional Design Specifications.

·         Ability to provide innovative standard and custom solutions.

·         Prepared and executed test scripts using testing tool HP QC (Quality Centre).

·         Managed SAP teams in Onshore / Offshore Global support model.

·         Strong Team management and Leadership qualities.

·         Excellent communication and presentation skills and a quick learner.

·         Good knowledge in Microsoft office tools as well as Apple OS applications.

 

 

 

Client:                   Apple

Company:            Infosys                                                                                                 

Position:              On-site Lead and Scalability lead

 

Responsibility:

Project:

·         Leading “Order induction throughput improvement” project.

·         Currently Apple is using call transaction to process Idocs to create orders.

·         This project is to replace call transaction by BAPI.

·         Completed the POC for this and concluded that we can improve the throughput by 30%.

·         Currently managing the project and development.

 

Scalability:

·         Before any product launch, company needs the current system throughput SLA numbers so that they can effectively plan the product launch.

·         As a scalability lead, it is my responsibility to perform the scale test and come up with those numbers.

·         I am the owner of a separate SAP test system call iPerform, which is used for these kinds of tests.

·         Responsibility includes maintenance of the system as well as to make sure this system is always a current copy of production system.

·         Ran MASS order to billing cycles (4 to 6 millions sales documents in a week) and other business processes to identify any kind of bottleneck or issues in between different processes or systems.

·         Fixed the identified issues and make the necessary changes to production system.

·         Developed many utilities to perform above task.

·         P business the throughput numbers, which is very essential for new product launches.

·         Improved the system performance, i.e. Order by 4x, delivery 3x, PGI by 6x and Billing by 4x.

 

Production Support:

·         Responsible for managing the global support team for SD module.

·         Provided functional support to issues related to SAP SD.

·         Identified ways to reduce ticket volumes, perform ticket trend analysis to identify impacted systems.

·         Ensured SLA adherence, Identify reasons and solutions for tickets that missed SLAs.

·         Refined existing processes and reduced ticket retention time among different team members.

·         Initiated meetings with stakeholders who contribute to majority of support tickets, Identify business concerns and manage client escalations.

·         Identified internal process issues and resolves them by creating new processes.

·         Identified recurring issues and proactively initiate root cause analysis and identify possible solution to eliminate root cause permanently.

·         Initiated team engagements, coordinate with business users, technical teams and other interfaces for faster resolution of tickets.

·         Tracked high priority and critical issues and provide emergency fixes.

·         Coordinated with project teams for smooth transition during project to support handover.

·         Provided training to help desk and business users, as required.

·         Understood existing process and created business process flows for team reference.

·         Identified limitations/constraints in the vendor’s software and suggest necessary modifications in order to meet the integration requirements.

·         Gathered business requirements for integration of new spend management software from Business Process owners and build functional specifications and design document.

·         Maintained necessary configuration required for integration and build interfaces for communication between two systems along with the development team.

·         System Monitoring, Integration and Regression testing during upgrades.

·         Provided KTs to new members regarding new projects and processes.

·         Coordinate with internal teams for business events such as New Product Introduction, System Upgrades and Black Friday, back to school & Christmas sales.

·         Provided complete support throughout day and night during the new product launch.

 

 

Identified and fixed a major issue with Credit card for which got high-level appreciation.

 

Able to identify a major network issue before a product launch and work with Apple Basis and IBM team to get is fixed.

Client:                   Allergan

Company:            Wipro Technologies                                                                                          

Position:              On-site lead

 

Responsibility:

·         Provided the Application development and maintenance services.

·         Managed and coordinated the global SAP SD (OTC) team at multiple locations as Team Lead.

·         Maintained the agreed SLA's for resolving the reported issues.

·         New Project estimation and execution till go-live.

·         Created functional design specification documents.

·         Maintained support & enhancement tracker and reporting.

·         Provided permanent systematic solutions for long-term issues.

·         Associated in knowledge transfer, hand holding and training to user community.

·         Coordinated with Offshore team.

·         Knowledge transfer to the new team members.

·         Responsible for the onsite/offshore team performance.

 

SAP related process:

·         Complete order cycle process (Sales order, Delivery, Billing)

·         Consignment process

·         Intercompany Sales process

·         Extensively working on serial numbers

·         Automated Returns process

·         Automated Picking and PGI process

·         Batch jobs maintenance and Variant configuration

·         SAP SD pricing

·         Master data maintenance

·         Outputs determination

·         Changed reports as per requirements.

·         Config changes as per business requirement

·         Coordinated with ABAP team for code related changes.

 

Enhancement projects:

·         Elimination of return label printing from both SAP and FedEx output.

·         Hard Error during Order Entry due to Erroneous Partner Functions.

·         Smart DAR Maintenance.

·         APP Juvederm Tier Calculations and Processing.

·         Print specific data on packing lists for sample shipments.

·         New Reports / Existing Reports maintenance.

·         SAP EHP5 upgrade project.

Client:                   Pitney Bowes Inc.

Company:            Wipro Technologies                                                                                          

Position:              Off-shore lead

 

Responsibility:

·         Responsible for managing the global support of SAP SD team.

·         Coordination between On-site and Offshore team.

·         Created and maintained process and support documents.

·         Provided KT to new team members.

·         Maintained the agreed SLA's for resolving the reported issues.

·         Maintained trackers and presenting on weekly basis.

·         Responsible for the offshore team performance.

 

 

SAP related process:

·         Pre Sales order process (Inquiry & Quotation).

·         Different types of Sales Order Process.

·         Delivery Process including Picking & Packing.

·         Transfer Order, Invoicing.

·         Returns process.

·         Purchase order and Stock transfer orders process.

·         Batch job creation and maintenance.

·         Output determination.

·         Master Data maintenance.

·         Changing reports as per requirements.

·         Config changes as per business requirement.

·         Worked with ABAP team for code related changes.

Client:                   Johnson and Johnson

Company:            Wipro Technologies

Position:              Off-shore Team member

 

Responsibility:

·         SAP Technical Upgrade Project (SAP 4.7 to ECC 6.0) and the project involved bringing the system into a validated environment.

·         Preparation of FDS (Functional Design Specification) documents for different scenarios, processes and reports for SAP SD space for business reference.

·         The approach for FDS preparation involved Reverse Engineering by studying the existing Programs.

·         Analyzed screens for identifying the differences in SAP 4.7 and SAP ECC 6.0.

·         Maintained WRICEF tracker to monitor the status of each object.

·         Identified User Requirements Scenarios (URS) from Functional Design Specification (FDS) for testing.

·         Prepared simple FUTs (Functional Unit Test) Scripts covering all the process related to SD as well as based on user requirement.

·         Executed the script in the new environment to find out any discrepancy.

·         Developed test scripts and logged errors/defects in HP Quality Center.

·         Prepared Integration Test Scripts covering cross module process (OTC, FTS, RTP, and FIN).

·         Executed the test scripts in HP QC (Quality Centre).

 

Client:                   Eastman Kodak Company

Company:            Wipro Technologies

Position:              Off-shore Team member

 

Responsibility:

·         Managed the global support of SAP SD team.

·         Maintained the agreed SLA's for resolving the reported issues.

·         Maintained the documents for future reference.

·         Provided permanent systematic solutions for long-term issues.

·         Provided project specific training to new joinees.

·         Coordinated with On-site team.

·         Prepared Timesheets, Weekly OTC report & Monthly OTC Report for client.

·         Solved problem tickets as reported.

 

SAP related process:

·         Different types of Sales Order Process.

·         Delivery, Transfer Order and invoicing process.

·         Returns order process.

·         Project specific PO-SO process.

·         Purchase order and Stock transfer orders process.

·         SAP SD pricing

·         Output determination.

·         Master Data maintenance.

·         Changing reports as per requirements.

·         Config changes as per business requirement.

·         Coordinating with ABAP team for code related changes.

Client:                   SABIC

Company:            Wipro Technologies

Position:              Off-shore Team member

Responsibility:

·         Unit and Integration testing for customized SABIC business scenarios with cross module interfacing covering complete order to cash cycle.

·         Integration Regression Testing for ECC 6.0 after Technical upgrade from 4.6 c covering below areas:

o    Inter-company sales

o    Credit Request Debit Request

o    Customer/Material Rebate

o    Complete OTC cycle

o    Third Party scenario

o    STO (Stock Transport order) creation via BAPI

o    Financial documents for foreign trade

o    Credit management

o    Availability check with ATP logic & Product allocation

o    Output determination

o    Text determination

o    Returns process

o    Consignment process

o    Standard Invoicing

o    Intercompany invoicing

o    Master data creation for regression testing

o    Pricing validation.

·         Prepared and executed the test script.

·         Test data preparation.

·         Maintained the results against each script.

·         Reported errors in the processes and fixed them.

 

 

Kalinga Institute of Industrial Technology                                                                                Aug 2003 – May 2007

 

Bachelor of Technology (B. Tech) in Information Technology from Kalinga Institute of Industrial Technology, India.