Candidates About

Bhavik R Patel

EDUCATION

Campbell University of North Carolina                                              RTP, NC

Bachelor in Information Technology                                                  Graduation– July 2016

Cumulative GPA: 3.9/4.0

Campbell University of North Carolina                                              RTP, NC

Bachelor in Business Administration                                                  Graduation – May 2011

Cumulative GPA: 3.5/4.0

TECHNICAL SKILLS

Operating Systems:     Windows XP, Windows 7 & 10, Linux/MAC operating system

Languages/Other:        Java Programming, HTML, CSS

Tools:                          Adobe, Outlook, Excel, PowerPoint, Word, MS Visio

ITIL:                           Assyst, Service now, Remedy

RDBMS:                     Oracle SQL, 11g, 12 c versions, SQL Server 2008, 2012

SAP environment:       SAP ECC 6.0, S/4 Hana Version 1709

Experience Summary

·         Extensive experience in Excel, Microsoft Word, Outlook, Visio and working knowledge of Microsoft Project.

• Customer-focused
• Thorough knowledge of troubleshooting remote access issues
• Excellent communication skills, (active listening skills)
• Able to be fluent and speak with clear voice
• Diplomatic and  have interpersonal skills
• Able to understand the business’s objectives
• Able to understand and accept that the Customer’s issues affect the business and that without the Customer there is no support department and that the Customer is an expert in their own field
• Have understanding with end users
• Good understanding of the organization
• Good understanding of business units within AMD
• Must have basic technical knowledge of all technology used for the business processes.
• Good writing techniques (English)

    HCL - IT support/SAP SD Functional Consultant                    December 2016-Present

      Responsibilities:

·         Defined pricing procedures for maintaining prices, surcharges and discounts for promotions and sales deals.

·         Involved in defining pricing conditions by establishing new pricing procedures through the creation of condition tables, access sequences, and condition types.

·         Configured standard automatic functions during sales order processing like pricing, availability check, delivery schedule, route determination, and credit check.

·         Configured the sales process for cash sales, rush orders, consignment sales, and contracts.

·         Created developed and maintained product proposals.

·         Involved in configuring credit management in line with the credit policies set forth by the policy directives of the company.

·         Configured billing for documents such as invoice, pro forma invoice, credit memo, debit memo and rebate processing.

·         Involved in customization of Inter-Company billing and promotions.

·         Configured the system for Deliveries through picking, packing and post goods issue.

·         Worked with the technical team to identify the user exits/ functional modules to send data across to the legacy systems using EDIs.

·         Configuration of output determination and knowledge of EDI/IDOC processing.

·         Involved in EDI setup for sales order transactions, inbound and outbound invoice, delivery and shipment.

·         Participated in Unit and Integration Testing of transactions relevant to Sales & Distribution.

    Eagles Enterprises                                                                March 2015 – December 2016

     Responsibilities:

·         Providing excellent customer service.

·         Be able to communicate well with customer.

·         Excellent team player. Assist team with new assignments.

·         Strong attention to details.

·         Excellent in multitasking hands on experience.

·         Excellent written and oral communication skills

·         Recommended and selected out-of-stock product based on customer requests.

·         Maintained product and service changes.

·         Built long-term customer/vendor relationships.

·         Resolved customer/vendor conflicts.

·         Experience in inventory control.

·         Met and exceeded company sales growth by 8% year on year.

TRAINING EXPERIENCE                                                                       April 2016- July 2016

ETL Tester

IT America INC

·         Experienced in Quality Assurance in Information Technology, involving analysis, both Manual and Automation testing of client server

·         Experienced in ETL/ Data warehouse backend testing

• Strong knowledge of Software Development Life Cycle (SDLC - Feasibility Requirements Analysis, Design, Testing, Implementation, Support).

·         Ability to work through suspicions and complication to create suggestion to support solutions

·         Knowledge in creating Test Plans, Test Cases, Test Scenarios and Test Strategies, Defect Management to ensure Quality Assurance and to test all the business requirements.

• Actively involved in User Acceptance Testing (UAT) and training of the end users. Participated in cross-functional teams to reengineer and improve business processes.
• General ETL experience using Informatica9.6 (Power Center) (Designer, Workflow Manager, Workflow Monitor and Server Manager).
• Excellent Knowledge of Database Systems – Oracle 10g, SQL server, and Data warehouse concepts.
• General experience in developing SQL scripts to validate the databases tables and reports data for backend database testing.

Merchandiser/Salesman: Mims distributing                                     April 2014- Nov 2014

Responsibilities:

·         Filling customer order by obtaining items from shelves, freezers, coolers, bins, and tables.

·         Setting displays and stocking shelves coolers, counter, bins, tables, freezers, and containers.

·         Ensuring job is done in timely manner

·         Verifying performance by completing and turning in pull up sheets

·         Reached monthly sales goals on a consistent basis.

·         Maintained a weekly appointment schedule with existing and new account representatives.

·         Promoted accounts daily and as needed.

·         Conducted small maintenance tasks on company vehicle.

·         Encourage good customer relations to promote company good will