Candidates About

Maria e. Hernandez

Well-respected customer service oriented, team player, bilingual (Spanish) professional with demonstrated results and knowledge in Sales and Marketing, business practices in Supply Chain, and an extensive background in Technology.   Well versed in SAP ECC SD, WM, DWM with 14 years of experience in various life cycle end to end,  SAP project implementations, Pre/Post-deployment activities. Possess strong knowledge in WM processes and inventory management.   Self-driven and passionate in meeting deadlines.

Core Competencies

Global Source IT

Contract SAP System Analyst (8/24/15 – 10/23/15)

Supported SAP deployment at White Wave/Earthbound Foods in San Juan Bautista, CA.  I was part of the deployment team with other consultants.  I was assigned to support WM/IM.  Learned custom transactions in a short period of time before implementation, and provided on-site support.  Used share point to report issues and followed through to resolution.  I also provided guidance to users in Spanish for employees with limited English language skills.

INTEL Corporation — Folsom, CA                                                                               

IT - SAP SD-WM System Analyst (1999 – 2015)

Deliver quality SAP system business solutions in support of sales and distribution processes; to enable rapid business growth.

·         Analyze, clarify and translate business requirements into technical specifications, working closely with Application Developers, and serving as liaison between internal customer and project team.

·         Make required configuration changes to SAP system ECC SD (sales, pricing, intercompany) WM and ECC DWM, considering impact of such changes on other modules.

·         Possess proven experience in logistics execution functions like DN creation, picking, packaging, shipping and transportation. 

·         Develop use cases (i.e., descriptions of the user’s interaction with system), customer scenarios, and/or prototypes (i.e., demos), heavily involved in testing and troubleshooting application.

·         Plan, coordinate, and conduct testing; may develop training materials and troubleshooting guides.

·         Provide production support when the Technical Assistance Center is unable to solve a problem.

·         Supported 6 full life cycle SAP projects and over 20 process improvement SAP changes.

·         Knowledge in IDOC processing, CIF set up and master data set up (Customer, Material Master, Pricing).

·         Provide testing support on B2B project (EDI X12, RosettaNet and SAP.

INTEL Corporation — Costa Rica

Production Control Expeditor (1998 – 1999)

Monitored production on a daily basis by analyzing (WIP) Work in Process vs. Actuals per line item, using reports. Track any On Hold/Static lots.

·         Participated in DRB’s (Disposition Review Board) to help solve problems in WIP to avoid weekly commit misses.  Created daily Planning update for Manufacturing Operational meeting, report Weekly Actuals per line item in the Assembly & Text Manufacturing Web tool.

·         Set up of new SFP (shop floor product) names in Workstream (Mfg. System) and ISET, update Workstream after Game Plan meeting.

·         Generated weekly Planning Indicators (Actuals, Delivery Performance (CGID,EGID,RGID), ICP - AMAPS vs. QX Weekly, Finished Goods, Core and Tag Inventory, Static Lots and Graphs.

INTEL Corporation — Folsom, CA

Customer Business Analyst (1997 – 1998)

Sales & Marketing Latin America Team, accountable for the strategic and tactical management of component supply and revenue of customers.

·         Supported Distributor’s accounts, one Multi National account and other OEM accounts.

·         Delivered accurate response in all areas relating to supply commitments, scheduling, order entry, expedites and in general backlog management

·         Helped coordinate a Vendor of Choice program and participated in quarter end activities by giving daily updates to management highlighting credit risks, potential cancellations and opportunities.    

INTEL Corporation — Folsom, CA, Hong Kong

Customer Business Analyst (1993 – 1997)

Managed customer support of IPG  (Intel’s Product Group), managing component supply for internal sales, for the Systems & Boards Division.  Transferred to the Asia Pacific Customer Support group in July, 1995; accountable for strategic and tactical management of product supply and revenue of customers.

·         Answered to all inquiries related to supply commit, backlog management, order entry, schedule expedites, RMA generation and all related matters with customer support.

·         Participated in quarterly Account Reviews and helped implement a Just in Time/Vendor of Choice program and SAM (Supplier Activated Management).

·         Supported Australian Distributors, executed all Distributor’s activities, price protection, stock, rotation and DPA’s.   Acquired knowledge on new SAP system and became a Super user.

·         Managed a Multi-National account (IBM Australia) and helped implement Just In Time Vendor of Choice program.  Conducted customer visits.

INTEL Corporation — Folsom, CA

Purchasing – Buyer (1991 – 1993)

Accountable for the High Volume Order Desk, which includes placing Purchase Orders for components, hardware, machining, general services, repairs, books, subscriptions, publications, calibrations and Logistic support.

·         Managed expediting orders, debit return/exchanges, negotiate SPOCC (Small Purchase Order Charge Card) contracts with Suppliers, invoice and variant problem solving, and General Site Services Purchasing support.

·         Negotiated Employee discount contracts with local Vendors.

Professional Development & TRAINING

Intel University, Folsom, CA

Scrum Master, PLC Overview, User Centered Design, Requirements Specification

Various SAP trainings (ECC OM, WM, IM, SAP NetWeaver Overview, SAP Portal EP200, SAPCRM,CR100, CR700, MYSAP CRM, SCM Overview, SCM663, SCM610, SCM630),  SAP Basic Transportation

7 Step Solving Problems, Presentation Skills, Wilson Servicing your Customer

Purchasing Contracts, Supplier Analysis, Negotiation to Yes

Condie College, Campbell, CA - Airline & Travel

COMPUTER SKILLS

Excellent computer skills in Microsoft Office 2013 (Word, Excel, PowerPoint, Outlook, Lync), PC and Apple Computer.