Candidates About

Colin McKnight

SKILLS

PROFESSIONAL EXPERIENCE

Coca- Cola Bottling Co. Consolidated      Charlotte                                Feb 2016- Present

ISS  and SAP Security Admin

·          Provisioned New User Access to the Network Active Directory using a script tool for multiple groups, add alias emails to MS Exchange along with added users to distribution list/groups in Active Directory.

·         Terminate/disable Users in Active Directory upon end of employment.

·         Set up new User profile in SAP and assigned Security Roles for different job roles.

·         CONA: Add, maintain and remove users; Assign and remove user security access to appropriate transactions and systems; Ensuring the accuracy of the user information

·         Work alongside team for massage new role outs projects.  

MDI Group         Charlotte, NC                                                                       Sept 2015 – Feb 2016

ISS Security Admin

·         Active Directory: Add, maintain and remove users; Assign and remove users from appropriate security groups

·         SAP: Add, maintain and remove users; Assign and remove user security access to appropriate transactions; Ensuring the accuracy of the user information; Reset user passwords

·         CONA: Add, maintain and remove users; Assign and remove user security access to appropriate transactions and systems; Ensuring the accuracy of the user information;

LPL FINANCIAL      Charlotte, NC                                                  

Technical Support Rep                                                                                     Sept 2013 – Sept 2015

·         Provide  Professional service , strong problem solving technical support and training for Hardware and BranchNet software application  to over 2000+ LPL Financial Advisors and their staff for authorized LPL Financial software products  

·         Ability to identify problems and implement solutions in a team relationship management environment

·         Support the following Applications- BranchNet, Documentum, US Bank Deposit, Account View and few others financial applications.

·         Troubleshoot and configure Web based applications that uses Internet Explorer

·         Setup/ configure Financial Advisors and associate email using Microsoft Outlook 2010 & 2013 either by POP 3 or Exchange for Mobile devices and computer.

·         Verify, then assist with password reset or unlock  Outlook and Branch Deposit applications accounts

·         Provide detailed & comprehensive incident documentation within the Service Desk ticketing database system and ability to work under pressure.

·         Follow up skills, ability to multitask, oral and written communication skills.

·         Ensure proper communication on all escalated issues  to Senior Tech and  management and document progress of assigned Incidents in the IT Service Manager system

·         Provide status for all Incident and Software  Request tickets in the ITSM system  and  Documentum application through Citrix as needed

• Partake ongoing  training sessions when provided to increase Technology proficiency

·         Analyze functions as they apply to service delivery using Service Management best practices and

Cooperation on special projects

·         Recommend changes or improvements to the Service Manager system and work flow

General Dynamics ATP (OTS) for Meridian Technologies                            Nov 2012 – Sept 2013

IT Helpdesk Contractor

·      Engaged, documented, and tracked Priority 1 issues, and escalation as appropriate

·      Provided tier 1 support for all company employees resulting in a 82% first-call resolution

·      Use the “LANDesk” ticket system to document, locate, and monitor any incident or request

·      Researched and developed knowledgebase articles for Lotus Notes issues, resulting in an increase in first-call resolutions in a timely manner.

·      Administered account for access to network resources, including Reset or unlock network access

·      Evaluate access parameters for access to network resources

·      Provide real-time status updates to users regarding submitted incident and request tickets

·      Create, facilitate, and route employee terminations with absolute discretion and urgency

·      Author and maintain knowledge articles in the “Team Room” or Knowledge Base

·      Route requests for approval for folder permission/ access from owners of folders

Europa Sports Products         Charlotte, NC                                                Feb 2012 – Nov 2012

IS System Support Analyst:

·      Provided System support for all company employees resulting in a 82% first-call resolution

·      Remotely assisted users, regardless of location, using the “DameWare” Remote System Admin

·      Administered and maintained Active Directory user accounts   

·      Update software and add network printers with Admin rights.

·      Troubleshoot , maintain and configure Network Printers

·      Administered, setup, and activate user accounts within the BlackBerry Enterprise Server (BES).

·      Responsible for the after-hours system support via phone and email processes on rotation bases

·      Use the “Track IT” ticket system to document, locate, and monitor any incident or request

·      Configure and setup workstations according to company standards

·      Perform desktop imaging tasks using the Symantec Norton Ghost software.

·      Perform “Moves, Adds, and Changes for all desktop equipment

·      Schedule hardware fix for workstations and printers that are covered warranty by the vendor.

EDUCATION / TRAINING

ECPI University, Charlotte, NC                                                                                  Mar-2007- Mar- 2009

IT Network Security and Management

AAS in Computer Information Systems

New Horizon Computer Learning Center, Charlotte, NC                                             Jan 2010- Jan 2012

CompTIA A+, Network + and MCTS certification