Candidates About

Summary of Qualifications

·   11+ years managing SAP security

·   1 year Basis administration with emphasis on system monitoring and performance tuning

·   3+ years managing NetSuite security

·   1+ years managing Salesforce security

·   20 years experience in IT field with emphasis on customer support

·   Dedicated, hard working individual with skills to communicate at all levels of an organization

·   Works well in both team environments and individual situations

Professional Certifications

·   Salesforce Certified System Administrator

·   Certified Scrum Master

Employment History

Blackbaud, Inc., Charleston, SC                                                                                    Dec 13 – May 18

Functional Systems Analyst III

·         Responsible for application security for over 3000 worldwide users:

o    SAP security in ECC and BI systems (Dec 13 – May 18)

o    NetSuite security (Jun 14 – May 18)

o    Salesforce security (Aug 16 – May 18)

·         Create, modify and test single, parent and derivative roles using Profile Generator in an environment consisting of multiple sandbox, development, test (QA), training and production systems.

·         Analysis of customer requirements, design roles using Best Practices and Segregation of Duties considerations, acceptance testing, implementation of solutions

·         Performed SOD checks, access audits, external audit requirements gathering in all applications

·         Completely redesigned SAP roles for Best Practices and Segregation of Duties concerns

ConocoPhillips, Bartlesville, OK                                                                                     Jun 12 – Nov 13

SAP Security Analyst

·         Responsible for SAP security for over 24,000 worldwide users in ECC, BI, GTS, SRM and PI systems

·         Create, modify and test single, parent and derivative roles using Profile Generator in an environment consisting of multiple sandbox, development, test (QA), training and production systems.

·         Analysis of customer requirements, design roles using Best Practices and Segregation of Duties considerations, acceptance testing, implementation of solution

·         Utilized GRC version 5.3 to assist with assigning roles and controlling risks

LiftOne, LLC (formerly Barloworld Handling LLC), Charlotte, NC                                 May 05 – May 12

SAP Basis Administration                                                                      May 11 – May 12

·         Responsible for monitoring SAP performance utilizing transactions, OS06, ST02, ST03N, ST04, SM50, SM51, SM59, and others to ensure the system is running efficiently.

·         Assist in daily monitoring Oracle database via SAP transactions DB02, DB06, DB13 and DB16

·         Assist in configuration and troubleshooting SAP print issues utilizing transactions SP01 and SPAD

·         Assist in monitoring and maintenance of the HP/Unix operating system including reviewing logs and troubleshooting print issues

SAP Security Administration & Web Support                                             Feb 07 – May 12

·         Responsible for SAP security for over 1800 users in ECC, BI and CRM systems in US and UK

·         Assisted in upgrade from SAP 4.6c to ECC6 – emphasis on necessary changes to roles for new, changed and obsolete objects

·         Create, modify and test single and composite roles using the Profile Generator in a development environment; transporting roles to test environment for additional testing and verification of usage; transporting to production environment, and assigned to users for daily use

·         Perform Segregation of Duties and Best Practices checks; assist in creating mitigating control documentation and procedures to reduce risk

·         Assist in compiling required documentation for yearly internal and external audits of the SAP environments

·         Perform yearly verification of SAP licenses allocated to users does not exceed the number of purchased licenses

·         Perform extraction of financial data for yearly external accounting audit

·         Track issues in appropriate software

·         Complete assigned projects as required

·         Responsible for maintaining US intranet, utilizing VB.NET, SQL 2005, and DotNetNuke

Network Support                                                                                   May 05 – Feb 07

·         Responsible for supporting over 1200 users in locations throughout the US dealing with network connectivity, remote access, and application issues

·         Configured desktop and laptop computers

·         Travel to branch locations to rollout equipment

·         Track issues in appropriate software

·         Complete assigned projects as required

·         Authored documentation dealing with installation and software usage

·         Assisted in administering Windows 2003 server network

Financial Processing Services, Inc., Charlotte, NC                                                       Aug 01 – Apr 02

Network Administrator

·         Microsoft Windows NT 4.0 LAN administration

·         Configured, inventoried, and maintained all Company computer equipment and peripherals

·         Direct support for Company hardware and software, including Microsoft Windows 95, 98, NT 4.0 Server, and Windows 2000 Professional, Microsoft Outlook 95 through XP, Microsoft Office 95 through XP, among others

·         Installed, configured and maintained Symantec’s Firewall/VPN 200R appliance

·         Installed, configured, and administered Symantec’s Norton AntiVirus Corporate edition 7.5 and 7.6

·         Database development using Microsoft Access 97, Microsoft Access 2000, and Symantec’s Act! 2000

·         Installation, training and customer support for client base utilizing Payroll Associates, Inc.’s PayConnection desktop payroll software.

·         Installation, training and customer support for client base utilizing Time America, Inc.’s NETtime Internet-based and Genesis Pro desktop time and attendance software.

·         Processed payroll for client base using Payroll Associates, Inc.’s PayChoice host software

·         Creation and maintenance of customized reports for noted payroll and time and attendance software

·         Web development and maintenance (www.finproc.com) using Microsoft FrontPage 2000

·         Internet email administration using AT&T’s and Interland’s client administration tools.

Private Consulting, Charlotte, NC                                                                                 Nov 00 – Aug 01

·         Contracted with a local distributor to assist in configuring desktop and laptop computers for 40+ branch offices, Windows NT 4.0 Network administration duties, and Intranet maintenance using Microsoft FrontPage98

·         Initial creation of a web site for the Withers Grove Homeowners Association using Microsoft FrontPage2000.

Osprey Systems, Inc, Charlotte, NC                                                                              Jan 98 – Nov 00

·         Desktop Support Specialist (Internal IT Department)                  Sep 00 – Nov 00

§  Configured, inventoried, and assigned all laptops, desktop computers, and peripheral equipment

§  Administered user accounts, group accounts, passwords, rights and privileges for the Microsoft NT 4.0 network

§  Microsoft Exchange Server 5.5 administration

§  eRooms Server and client software configuration and support

§  Created requisitions and purchase orders for needed equipment and supplies using SAP version 4.6

§  Received inventory items in computer system

§  Assisted client users in troubleshooting problems with hardware and software issues

·         Product Support Specialist (Customer Support Center)                  Jan 98 – Sep 00

§  Handled first and second tier support calls for Microsoft Office products, eRooms collaboration software, SAP, and MarketShare (real estate package)

§  Scheduled the eight-person department for 24x7 support

§  Managed client relations (liaison between customers’ staff and in-house support staff – handled all correspondence, dissemination of information, and issue resolution).

§  Mentored team members

§  Developed and presented training to clients’ user base

§  Created call-reporting tool for internal and external use using Microsoft Excel 97 and later using Microsoft Access 2000.

Education

The University of North Carolina at Charlotte

·   December 2004:  Obtained Bachelor of Science in Business Administration (BSBA) degree with a major in Marketing and a minor in Management Information Systems.  Cumulative GPA: 3.18

TechTrain, Charlotte, NC

·   September 2002: Obtained MCP, MCSA, and MCSE certification in Microsoft Windows 2000, and MCDBA certification in Microsoft SQL Server 2000

Cleveland Technical College, Shelby, NC

·   April 1986: Received Associates of Applied Science (A.A.S.) degree in Accounting

·   May 1985:  Received A.A.S. degree in Business Administration