Candidates About

 

 Rhonda Fiehler

 

Professional Summary:

 

• Certified Agile Scrum Master
• Experience in creating User Acceptance Testing (UAT) documents and in conducting UAT with verification of performance and reliability.
• Experience in Microsoft Word, Excel, PowerPoint and Outlook
• Lead Business Analyst with experience in Health Insurance, Auto Insurance and Healthcare industries.
• Over 20 years IT experience as a Business Analyst and  Sr. Application Analyst with CICS / DB2 experience in various sectors of business
• Worked closely with Project Stakeholders, SMEs, and End Users to understand the requirement specifications for new applications along with re-engineering the existing applications
• Excellent writing skills in preparing Business Requirements Documents, System Requirements Specifications, System Design Specifications, Functional Specifications and defining Project Plans
• Experience in all stages of Software Development Life Cycle (SDLC)

 

 

Employment:

 

Penn Mutual Insurance Company

Scrum Master

November 2015 – Present

 

Project Summary: Scrum Master for Life Web team, Marketing Team and Commissions Team.

• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
• Empowered teams to self-organize and grow cross-functionality
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives
• Met goal of addressing and resolving issues within 24 hours
• Manage the lifecycle of code development, from ideation to sprints to deployment
• Coordinate and manage code releases and shared APIs with other IT groups
• Communicate with other management, engineers, product managers and support specialists on product issues
• Track and communicate team velocity and sprint/release progress
• Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
• Taught the team to create clear and concise epics/stories
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise

 

 

 

Eliassen Group (consulting)

Penn Mutual

Business Analyst

June 2014 – November 2015

 

Project Summary:  Implementation of a Workflow Management System for Insurance Life New Business Department.  This is the largest project in Penn Mutual history.

 

·         Member of three person team of Business Analysts tasked with documenting the new processes

·         Interviewed Users, Managers and SMEs on current business practices

·         Mapped the ‘as is’ system to Vendor’s documented ‘will be’ system to ensure all Case Administrator and Underwriter functions were documented

·         Created User Procedure documents from Vendor documentation and SME interviews prior to system being installed onsite

·         Once the test system was available, worked with UAT to ensure documents matched actual system performance

·         Aided in defect reporting

·         Uploaded approved procedures to the Wiki

 

 

           

HBS / Catamaran, Warminster, PA

Business Analyst Lead/Scrum Master

May 2013 – June 2014

 

·         Hired as full time employee from consultant position

·         Company was transitioning from Waterfall to Agile. Acted as Lead Business Analyst as well as ScrumMaster for Agile development team

·         Managed a Scrum Team of 6 members (3 onsite, 3 remote)

·         Led daily Stand Up meetings, facilitated Sprint Planning, participated in Demo sessions, and conducted Backlog Grooming sessions with Product Owners

·         Completed Certified ScrumMaster program

·         Derived requirements from Federal Mandates, Customer feedback, Managerial direction and general market changes

·         Worked with outside vendors to integrate HBS system with various outside programs and services, such as Dr. Fax

·         Created User Stories

 

 

LiquidHub (consulting)

American Board of Internal Medicine

Business Analyst

September 2012 – February 2013

           

Project Summary: Large scale upgrade to the ABIM’s Online Medical Certification programs. Focus was on improving the User Experience while incorporating State guidelines.

 

·         Gathered detailed business requirements and identified Users’ needs through User and SME interview sessions

·         Created various documents for Web Portal Certification programs including: Business Requirements Documents, System Requirements Specifications, Use Cases, Test Cases and Traceability documents

·         Conducted Business Requirements work sessions

·         Conducted Technical Review sessions

·         Participated in Behavioral Validation Testing with Quality Assurance team

 

 

InsPro Technologies

Business Analyst

April 2012 – August 2012

 

• Converted the Clients' requirements for modifications to the InsPro software package into High     Level Design documents to facilitate needed functionality
•  Elicited requirements from the Client during JAD sessions
•  Presented documents to the Change Control Board and the Client for signoff
•  Conducted design sessions using a modified Agile approach

 

 

           

Cigna, Philadelphia (consulting)

Business Architect

September 2011 – March 2012

 

Project Summary: $14 million project to migrate from the legacy Claims processing system to a new platform (InsPro). New Voluntary Insurance products were also being added to company’s offerings.

 

• Conducted multi-day JAD sessions with Business Leads, SMEs, Managers and Vendor to elicit requirements
•  Prepared Business Requirement Documents, Capability Documents, Use cases, Current / Future flow diagrams
•  Worked between multiple departments to ensure inter-departmental compatibility of requirements
• With developers to ensure proper level of detail

 

 

           

Wells Fargo (consulting)

Business Architect

February 2011 – August 2011

               

Project Summary: Conversion and implementation of programs and JCL for Wells Fargo / Wachovia merger.

 

• Coded, tested and implemented changes to Mainframe applications for the System Integration project.
• Team member responsible for converting 470+ IMS/DC programs to CICS with emphasis on enhanced performance.
• Tested JCL for compatibility between systems
• Tested Job Scheduler and implemented corrective action, when needed
• Technical experience with CICS, COBOL, DB2 databases, IMS    Databases, and Endeavor

 

 

 

Medical Mutual of Ohio

Business Analyst III

January 2008 - February 2011

23700 Commerce Parkway

Beachwood, Ohio  44024

·         Maintained and enhanced the Managed Care system for a third party administrator supporting the Bureau of Workman’s Compensation

·         Communicated and interacted on a regular basis with the Project Stakeholders and Development Staff during different stages of the Project Life Cycle.

·         Prepared Statements of Work (SOW), Business Requirement Documents (BRD) and Functional Specifications for system enhancements per State of Ohio mandates

·         Provided technical and procedural support for User Acceptance Testing (UAT)

·         Participated in HIPPA Reporting requirements

·         Participated in on-call rotation and Disaster Recovery testing

·         Technical experience with JCL, CICS, COBOL, CA7 and DB2

 

 

Progressive Insurance

Business Systems Analyst

March 2004 – December 2007

300 North Commons Blvd. Parkway

Mayfield Village, Ohio  44143

 

·         Created Business Requirements Documents (BRDs) spanning multiple departments by participating in requirements review meetings

·       Wrote Functional Specifications for print requirements on customer claims

·       Conducted users interviews to elicit requirements for System modifications

·       Determined in-scope and out of scope issues

·     Synchronized implementations between processing groups

·     Participated as a member of the Process Improvement committee

 

Applications Programmer – Sr.

 

Senior Applications Programmer in the Special Lines Department (Motorcycle, Boat, RV, and Motor homes) supporting Rate Revisions and State mandated changes to policy documentation following SDLC methodologies

·         Responsible for establishing estimates and balancing workload in order to support State mandated effective dates

·         Technical experience with COBOL, Presentation Management Matrix (PMM), and DB2

 

 

Education:

Agile Scrum Master Certification

Penn State University

Youngstown State University    

One University Plaza

Youngstown, Ohio  44555-0001

MBA Management: 

B.S. Computer Technology: 

Cum Laude

 

Austintown Fitch High School

4560 Falcon Dr.

Austintown, Ohio  44511

National Honor Society