Shanker Bhanuka, PMP, CBAP, CPCU, PSM1

MAIL ONLY  AGILE COACH / SCRUM MASTER / BUSINESS ANALYST / PM REQS TO EMAIL ID ABOVE

SUMMARY OF QUALIFICATIONS

Certified Business Analyst professional (CBAP®) with experience over 8 years in Banking, P & C and Life Insurance, SharePoint and Salesforce domain in Accenture Solutions

ü  8 years experienced in BFSI domain primarily in Insurance

ü  Having 4 years’ experience working directly with Client at client location (USA – h1b 2019).

ü  Experienced in BRD/FRD/SRS/FRS/JIRA/Rally/IBM ReqPro Requirement Management Tools & Use cases, UML and Business Process flow diagram.

ü  More than 5 years experienced as risk analyst in analyzing and devising credit risk for multiple LOBs. Formulating and evaluating value of credit derivatives for investment banking and equity investment.

ü  7 yrs experience in extracting actionable insights from data and significant experience working in business and marketing/sales intelligence, analyzing data, identifying trends, extracting conclusions, and presenting findings in a simple and clear manner

ü  Experienced in consulting assignments, lead business discovery and analysis workshops to understand client challenges, defining business benefits and KPIs, and contribute in the solution delivery, using tool and methodologies like Agile, Design Thinking, Business Model Canvas etc. to elaborate the business requirements in use cases and solution features.

ü  PSM1 certified scrum master and agile coach with 5 yrs experience in implementing & driving agile projects (SCRUM, Kanban) for beginner, intermediate and expert clients.

ü  Experienced in profiling, data analytics to identify trend and utilize in solution & business development.

ü  Pre-sales experience including proposal workshops and deliverables, demos and presentations

ü  Extensive experience on UI research for all mobile and desktop version including IOS and Mac with wireframes & mockups using TechSnagit, HTML, Photoshop.

ü  Experienced in insurance domain including policy issuance, underwriting, risk analysis, claims, payment and reinsurance.

ü  Experienced in banking domain with specialty in card payment incl profiling, rating and score evaluation for offers.

ü  PMP® certified project and product manager with experience in project planning, estimation & resource planning, strategic planning, systems analysis and troubleshooting, quality control, forecasting, scheduling and planning, reporting and tracking status and KPIs.

ü  Significant project exposure to Personal (Auto, Home, Umbrella) & commercial lines (General liability, workers’ compensation) and data governance of banking card operations.

ü  Knowledge and experience in proposal development and reply with analytical stats.

ü  Extensive experience in product management for life insurance tool on a line of guidewire.

ü  CPCU certified insurance SME and underwriter.

ü  Certified ARe reinsurance specialist with AINS degree.

AREA OF EXPERTISE

PROESSIONAL EXPERIENCE

AGILE COACH / SCRUM MASTER / BUSINESS ANALYST / PM - Accenture Life Insurance & Annuity Platform

Feb 2018 – Present

·         Managed ALIP for multiple clients and enhancing or customizing it based on business needs for individual organization to create product & feature incl. policy issuance, underwriting, rating, claims, reinsurance, payment, cancelation, funds & loan.

·         Authored and managed product roadmap in the form of the detailed technical MRD & PRD. Articulate it to engineering team to formalize strategy & evolving architecture.

·         Analyzing functionalities and designing applications for various insurance products (Term, Whole/Universal/Variable Universal Life, Fixed/variable Annuity, Payout/Structured Settlements and/or Disability)

·         Worked on UI interface for all mobile and desktop version wireframes using Dreamweaver, TechSnagit and PowerPoint.

·         Supported sales & pre-sales team in funnel management, proposals (RFP, RFI), press release, brochure creation and client survey.

·         Working as agile coach to help implement agile process based on business requirement by transitioning hybrid to pure agile.

·         Worked to influence, educate, and coach team members, leaders, and business stakeholders on Agile values, principles, and practices related to process, technology and/or product.

·         As risk analyst, analyzed and devised credit risk for multiple clients. Based on all risk factors and market, evaluation of derivative (equity value) and present it on basis of multiple factors for PE and reinsurance (private equity or other market).

·         Working on presentation or dashboard based on template/checklist to be presented for all PE.

·         Owning communication and release notes for every product release.

Accenture API Data Factory – Bangalore (IND)

May 2017- Feb 2018

Role –  Senior AGILE COACH / SCRUM MASTER / BUSINESS ANALYST / PM  | Project - API Data Factory

·         Worked on API factory to create and enhance API for multiple LOB to fetch information from centralized database and serving to multiple platform saving 1.1M annually on infrastructure to get the data

·         Leading and facilitating critical team level agile ceremonies including sprint planning, backlog grooming, sprint demos, retrospectives, daily stand-ups, etc.

·         Interacting with client applications/project team to understand their needs, then work with the immediate analyst team and architects to develop an API that meets the client's needs, document the API in a Technical Requirements document and JSON Swagger interface spec, and then walk the development team through the requirements/specs.

·         Identifying and removing roadblocks, which could require cross-team, cross-product collaboration and or escalation using JIRA & Confluence

·         Worked on the data from contemporary channels and avenues of customer interaction to derive customer insight and analytics.

·         Balancing scrum process enforcement with collaboration and adapts the agile process framework to the realities of the team culture and environment.

·         Created wireframes and business improvement analytics to aid backlog health improvement.

·         Training/coaching client VP, director on newly implementing agile SCRUM, Kanban based on architecture and business need.

·         Coordinating with other Scrum Masters as agile coach to incorporate best practices and synchronize cross team dependencies.

·         As risk analyst, analyzed and devised credit risk for multiple LOBs. Based on all risk factors and market study, evaluation of derivative (equity value) and present it on basis of multiple factors for PE and reinsurance (private equity or other market).

·         Creating report or dashboard based on template/checklist on individual risk or bundle.

·         Provide useful UML models for "as-is" and "to-be" business processes, data flow paths and system interactions.

Accenture – Banking and Payment Card COE, Phoenix, AZ (USA)

Jan 2017- Apr2017

AGILE COACH / SCRUM MASTER / BUSINESS ANALYST / PM – AVEPoint

• Managed third party product - AvePoint $350,000 product implementation for managing and governing use of collaboration tool (SharePoint, Skype for business, one drive) for three years saving more than $150,000 annually on SharePoint maintenance costs.
• Working collaboratively with a team of cross-functional business stakeholders to: facilitate definition of business processes, articulate business needs/requirements, develop product roadmap(s), achieve optimal design, ensure effective prioritization, establish KPIs and attain assurance of usability for end users as well as effective delivery of stakeholder requirements
• Extensive experience working with cross functional credit card and payment team in complete lifecycle from market trend, customer management and prospect categorization, internal rating, loyalty program and payment with legal team.
• Documenting and communicating detailed functional & business requirements for the identified features installing, configuring, timer jobs, workflows, search, managed metadata and user profile synchronization.

·         Worked on UI interface for all mobile and desktop version including IOS and Mac.

• Reviewed workflow, documentation and user surveys, and analyzed data to identify a solution to a business issue
• Collaborating with security and governance team to set up permission level and ports for storing PII and non PII data.
• Owning and managing DocAve Avepoint as a governance lead for securing stored information.

Accenture – Banking and Payment Card COE, Phoenix, AZ (USA)

Sept 2015 – Jan 2017

AGILE COACH / SCRUM MASTER / BUSINESS ANALYST / PM – SharePoint enhancement /w upgrade SP10 to SP13

• Providing solution from the business need generated from customer survey and service desk’s feedback to enhance SharePoint OOB to make it efficient for internal stakeholders and governance which increase its utilization by 23%.
• Responsible for creating wireframes and process flows using Visio and photoshop as artifacts for requirements.
• Owned change management and backlog steady improvement based on defect triage meetings.
• Conducting requirement elicitation sessions with different stakeholders and SMEs from different geographical locations to document technical & business requirement for configuring and customizing SharePoint sites and Web Parts-Experience with Microsoft SharePoint 2010 Master Pages, Page Layouts, CSS, and graphics-Experience with SharePoint Designer to manage and customize SharePoint to meet customer needs without having access to Central Administration.
• Owned Requirement communication and change management.

·         Worked on UI interface for all mobile and desktop version including IOS and Mac.

• Extensive experience working with cross functional credit card and payment team in complete lifecycle from market trend, customer management and prospect categorization, internal rating, loyalty program and payment with legal team.
• Worked as product manager incl. identification of business need, roadmap, estimation & budget allocation till project delivery.
• KPI reporting to Client VP & director to showcase milestone achieved and risks & issues
• Performed product discovery sessions to build a product backlog, envision and estimated the product, and plan incremental releases
• Continually evaluating product capabilities and providing guidance to product roadmap and strategy

Accenture – Banking and Payment Card COE, Phoenix, AZ (USA)

Mar 2014 – Sept 2015

AGILE COACH / SCRUM MASTER / BUSINESS ANALYST / PM – Square intranet re-design

·         Managed Intranet site $250,000 product implementation used by 85,000 employees across the globe.

·         Worked as SCRUM master to guide team in implementing Agile - scrum methodology.

·         Worked with key project stakeholders to formulate and communicate the business vision, to envision initial requirements, and to scope the project

·         Participating in pre-sales activities including proposal workshops and deliverables, demos and presentations

·         Performed prototyping in support of requirements definition or technical design questions

·         Worked with project stakeholders to identify intranet requirements including InfoPath Forms development and Web development, using HTML and CSS, maintaining Web content, Portal, content management, content types, site columns, site collections, managing permissions, designing workflows.

·         Worked on UI interface for all mobile and desktop version including IOS and Mac as most of the user access the intranet through mobile app.

·         Created and managed wireframe modifications using photoshop and HTML to give stakeholder visual air to document requirements.

·         Act as a point of contact and liaison for internal customer: respond to queries, communicate risk and provide advice and guidance to ensure compliance with organization defined standards.

·         Worked with project stakeholders to validate their requirements and analysis models via techniques such as reviews, walkthroughs, and play acting

·         Researched analyzed surveyed to modify UI for better user experience using mockup with photoshop.

Accenture Insurance COE -  Bloomington, IL (USA)

July2013- Mar 2014

AGILE COACH / SCRUM MASTER / BUSINESS ANALYST / PM – Fire (Homeowners) Database legacy system upgrade.

• Directed centralization of 10 million accounts receivable into 1 central database and network; project included backup and back-out procedures, validation of database integrity, and physical movement of server data.
• Worked with business stakeholders to understand, analyze, evaluate business requirements and translate them into functional and non-functional requirements including process flows (with Visio), assumptions and key decisions.
• Driving discussions and decisions to balance business requirements with technical feasibility. Recommending changes in business process, development, maintenance and system standards along with adequate analyses.
• With understanding of relational database/table structure, created & helped re-model data flow diagrams.

·         As reinsurance risk analyst, analyzed and devised credit risk for multiple LOBs in bundle or case to case. Based on all risk factors and organization rule, evaluation of derivative (equity value) with finalized formula and present it on basis of multiple factors for investment banking team.

·         Creating report or dashboard based on template/checklist on individual risk or bundle.

• Review project request documents, create initial project plan and create project charter. Create communication and risk plan, update overall project plans.
• Managed and helped in drafting security norms and requirements of third party service providers like LexisNexis.
• Managed and perform the process of Statement of Work and contract creation to secure new and follow-on work.
• Owned and instrumental in business process improvement to cut down duplicate expenditure.

Accenture Insurance COE, Bloomington, IL (USA)

May2013 -July2013

Senior Business Analyst (Agile PM) & SCRUM Master – Salesforce

• Managed $200k project implementation of Salesforce to integrate with all product line bringing consistency and auditing across the product line.
• Identifying and documenting detailed business and system requirements and functional specifications including requirements for integration, user and system process flows, use case scenarios, architectural diagrams and data requirements.
• Developing use cases and mapping back to requirements for traceability purposes
• Managed and finalized scope of MVP with approved budget.
• Developed plan for transition to planned development from MVP and monitored & controlled its execution.
• Developed detailed project plans for multiple simultaneous projects, resulting in increased visibility of inter-project dependencies and improved development efficiency.
• Partner with QA team and SMEs to ensure adequate test coverage.
• Identified project risks. Designed and implemented project status reports and communications.
• Worked as SCRUM master to guide team in implementing Agile - scrum methodology.
• Managed multi-vendor team with onshore and offshore resources.
• Developing and documenting process flow diagrams, including UML notation
• Analyzed risks, establish contingency plans and identify trigger events and responsibility for initiating mitigating action. Oversee Risk activities. Gather stakeholder input and rank the top project risks in terms of total impact.

Accenture Insurance COE, Bangalore (IND)

March2012-May2013

Senior Business Analyst (Agile PM)– Rating Simplification

• Managed multiple small project of rating simplification, data mining to create business need and implementing the new process of creating auto & homeowners’ policy for an insurance client.
• Managed all aspects of project planning within and across related projects including scope, budget, financial forecasting, and scheduling.
• Managed scope, resource and time & budget management to invoice it properly to client.
• Identifying and documenting detailed business and system requirements and functional specifications including requirements for integration, user and system process flows, use case scenarios, architectural diagrams and data requirements.
• Working on SQL queries to data mine details for further analysis to uncover possible solution.
• Produced project status reports, managed the team and resolved day-to-day issues with an emphasis on SDLC.
• Identified project risks. Designed and implemented project status reports and communications.
• Created and maintained wireframes and mockups using MS Visio and TechSnagIt.

·         Keeping project governance up to date and reports on projects as per PMO standards and contributes to their incremental improvement.

Accenture Insurance COE, Bangalore (IND)

June 2011-March2012

Senior Business Analyst – Unified Communication

• Managed a team of business analyst to work on unified cisco communication transformation from Avaya technology.
• Analyzing Call Flow diagram (Use Case Diagram - MS Visio). Gathering resolution over requirement from the Client and providing it to development and Testing Team
• Researched analyzed surveyed to modify UI for better user experience using mockup with photoshop.
• Analyzed existing system and the proposed system to conduct Gap Analysis

·         Helped team to triage defects/issues identified (Complete Defect Management Cycle) against original business need/requirement in process of validating the application as per the client's Requirement.

·         Owned and managed user story creation with use case and process flow, change management and backlog management.

Accenture Insurance COE, Bangalore (IND)

June 2011-March2012

Senior Business Analyst – Risk Analysis System(RAS)

• Managed a team of business analyst to work on upgrade of risk analysis system used by underwriters for an insurance client.
• Handled the complete integration, business and data mapping requirement to enable bridging between three large comparative raters to the carrier’s system. Providing business decisions that drive profitability in terms in getting more business.
• Project involves requirements gathering and solution designing based on customer survey & business need from client VPs.
• Coordinated closely with internal production teams and external client teams to develop and document operational processes and change management plans during roll-out of system enhancements.
• Gathering requirements through in interviews, document analysis, business rule analysis and data flow modeling.
• Drove requirement gathering for policy center, billing center, rating engine and comparative raters across all product offering of personal lines.
• Assisted with creation of wireframes, user stories and business cases, defining product requirements, creating prototypes, defining test scenarios and conducting acceptance/usability testing.

Accenture Insurance COE, Bangalore (IND)

June 2010-Dec 2010

Business Analyst – Underwriter Decision Process

• To work on upgrade of underwriting process used by underwriters for an insurance client.
• Gathering requirements through in interviews and structural analysis.
• Designed and managed integration test cycles for new system enhancements including the creation of detailed test plans, test data sets, and documentation of test case results.
• Worked with the client to analyze, design, develop, implement, and measure business processes and data flows
• Applied process/data analysis and improvement techniques.
• Created and maintained the BUSINESS RULES to make efficient capabilities to support the approach

EDUCATION & CERTIFICATIONS

·         Bachelor of Technology, Electronics & Communications, NIT KURUKSHETRA, Haryana, INDIA

·         Project Management Professional (PMP) – PMI

·         Certified Business Analysis Professional (CBAP) – IIBA

·         Casualty and Property Underwriter (CPCU) – AICPCU

·         Professional Scrum Master (PSM1) – Scrum.org

·         Associate in Reinsurance (ARe) – AICPCU

·         Associate in General Insurance (AINS) – AICPCU

·         Rational Performance Tester (RPT) – IBM