Candidates About

Gershon C. D. Scott

Strategic and tactical thinker with 15 years of technology insights and program management discipline. Concise communicator skilled at servant leadership, delivering value based outcomes and anticipating unknown technology risk.

Core Competencies

ITSM | Governance | Cloud Computing | Cost & Risk Forecasting | Change Management | SDLC | CRM

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City of Charlotte (INT Technologies) – Charlotte, NC                                                                               06/2017 – current

Agile Coach – Technology Manager/Enterprise PMO

• Current Projects (Blue Line Extension, Citrix VDI replacement with Microsoft Hyper-V and Pentana Audit upgrade
• Building out Agile SOP for enterprise adoption

TIAA (Open Systems Technologies) – Charlotte, NC                                                                                03/2016 – 06/2017

Scrum Master – Sr. IT Project Manager/ Cloud Strategy & Engineering

Key Wins: Spearheaded Agile transformation from traditional Waterfall approach. Designed JIRA dashboards to order functional groups into components, road mapped items into epics and requirements represented as user stories. Successfully delivered AppViewX product, VMware vRA.6 upgrade, Puppet 4 upgrade and CrowdStrike rollout.

• Managed and provided documentation SDLC governance documents for adherence to internal audits.
• Tracked issues/bugs in JIRA and provided support concerning cloud products released in PROD.
• Collaborate with product owners and the stakeholders to set expectations for sprint reviews.
• Gathered requirements with JIRA to link the product backlog to the release plan for single threaded traceability.
• Monitored program/project labor actuals in Clarity to anticipate over allocations and cost overruns.
• Coached Agile concepts (burn down, sprint planning, sprint review, stand-ups, retros and backlog grooming, etc.)
• Managed software development in GIT from ideation to sprints to merge request and PROD deployment.
• Prepared change request in Service Now for VMware vRa incremental enhancements deployed using Puppet.
• Supported application shift to containerized platforms using Docker and OpenShift by leveraging microservices.
• Liaised with the Platform Storage Capacity team and VBlock vendor to track WIP and efficiencies using KANBAN.

Bank of America (Apex Systems) – Charlotte, NC                                                                                   09/2015 – 03/2016

Scrum Release Manager/ IaaS & Application Hosting

Key Wins: Designed and implemented LEAN end to end release and UAT processes starting with requirements gathering and ending with code deployment. Cycle time improved by 50% consequently reducing unnecessary VM rebuilds.

• Liaised with Software, Operations, and Build teams to map dependencies, resource collisions and technical debt.
• Strategically forecasted release windows and championed requirements gathering and HLD/LLD creation.
• Managed JIRA, facilitated scrum ceremonies and Go/No-Go decisions resulting in Runbook documentation.

Systems Maintenance Services (Global Networkers) – Charlotte, NC                                                    02/2015 – 07/2015

Technical Project Manager/ IT Hardware Maintenance & Support

Key Win:  Rebuilt the antiquated travel program used by the field engineers because it was hemorrhaging money. The program lacked policy governance and involved heavy manual Excel processing. Roughly 10% of the companies’ budget was related to travel, food and lodging. After partnering with AMEX and Concur we delivered a solution that improved the travel experience of the engineers and reduced non-compliant spending. Lead SharePoint migration project utilizing Scrum principles.

• Elicited and interpreted constructive feedback to build a TEMS system to satisfy both leadership and labor.
• Developed travel policy documentation and user guides to aid the utilization of the new AMEX travel portal.
• Patiently consulted with SMEs to write BRDs and extract SharePoint requirements to refine the sprint goal.
• Utilized requirements traceability matrix to align business needs with emerging technologies under consideration.
• Calculated story points regarding prioritized SharePoint requirements. Groomed backlog with Product Owner.
• Hosted interactive meetings with functional managers to generate excitement about the SharePoint migration.

Wipro (FTE) – Kings Mountain, NC                                                                                                           02/2012 – 02/2015                                                                                                                                                                                 

Infrastructure Project Manager/ Data Center Operations & Managed Services

Key Wins: Coordinated multiple IT infrastructure deployments and migrations within collocated data center. Leveraged ITIL service delivery concepts such as: service management, service transition, and problem management. Transitioned from a Hardware Systems Engineer to Infrastructure Project Manager within a year after acquiring the PMP certification.

• Facilitated vendor support meetings concerning VCE, Cisco UCS and VMAX solutions.
• Coached offshore support teams and distributed service desk on escalation process and ticket scrubbing.  
• Enforced SLAs with vendors during carrier circuit handoffs and turn ups in Net POP room.
• Revitalized service delivery vision by utilizing elicitation techniques that galvanized customer involvement.
• Controlled hardware cost by performing variance analysis to forecast technology spending.
• Leveraged root cause analysis for outages on IBM pSeries, Oracle Exadata and Hadoop platforms.
• Utilized JIT principle to limit rack and stack contract resources according to LEAN methodology.
• Spearheaded ITIL driven change management for offline production devices in need of break fix support.
• Executed Cisco line commands on Cisco 9k and 12k routers when out of band access failed. 
• Calmed tensions during SEV1 outages by distributing the facts and presenting scenarios during triage calls.
• Promptly updated SharePoint libraries and CMDB dcTrack with device attributes following server migrations.
• Configured HP/ILO and Dell/DRAC server interfaces via Avocent IPKVM or a crash cart.

Apple (Tek Systems) – Maiden, NC                                                                                                           10/2011 – 02/2012

Network Technician/ Data Center Site Services & Technology Manufacturing

Summary: Configured and repaired server and storage hardware. The goal was to build out a robust cloud infrastructure and provide break fix support for Apple end users. Deployed wireless RFID technology on IT hardware to streamline asset management process.

Defense Information Systems Agency (BTSIHQ) – Fort Meade, MD                                                      01/2011 – 8/2011                                                                    

Test Analyst/ Quality Assurance & Quality Control

Summary: Responsibilities centered on tracking vendor performance, and verifying the integrity of communication circuits. Audited Technical Equipment Room system/network configurations and documented noncompliance. This effort was a part of an umbrella project for a base realignment of government infrastructure.

Watchtower – Brooklyn, NY                                                                                                                      03/2005 – 12/2010                                                                                         

Telecom Project Manager/ Outside Plant & Data Center Construction

Summary: Enforced OSHA safety standards for utility holes during outside plant cable pulls. Planned and managed outside plant initiatives to support data center construction projects. Facilitated operational control procedures for quality of service for PROD environment.

National Institutes of Health (Sytel/Tech Team) – Rockville, MD                                                            10/2001 – 03/2005

Technology Infrastructure Lead/ Network Monitoring & Administration

Summary: Worked with NIH Office of Research Services to establish vendor compliance program and monitor server and network uptime with Solar Winds. Composed SLAs/SOWs/RFQs for telecom vendors lobbying to do business with NIH.

Affiliations & Membership

PMI Metrolina Chapter/ Project Management Institute/ Scrum.org

Certifications & Courses

Project Management Professional/ Professional Scrum Master/ ITIL Foundation/ CCNA

Frameworks & Standards

PMBOK/ ITIL/ OSHA/ Six Sigma/ LEAN/ Agile/ Scrum/ KANBAN/ SSAE16/60/ LEED/ ISO9000/ IEEE/ ANSI

Enterprise Technologies

VMware/ OpenShift/ Hadoop/ Cisco UCS/ Puppet/ Maximo/ Tibco Silver Fabric/ Jenkins/ Docker/ Git Hub/ Cirba/ Maximo/ Genesis/ CyberArk/ Nolio/ Serena/ F5 Viprion/ Splunk

Networking Layer 3

TCP-IP/ LAN/ WAN/ VLAN/ LDAP/ SAN/ MPLS/ IPKVM

PMIS

JIRA/ Service Now/ MS Project/ SharePoint/ Visio/ Confluence/ Excel workbooks