Candidates About

 

Vijay Dantuluri

Executive Summary:

·         20+  years total experience with 12 years of SAP Configuration and strong domain experience.

·          SAP Certified CRM & SD consultant with around 12 years of experience in three end-to-end implementations in SAP CRM and SD. Around 16 years IT experience in building Marketing and Business Analytics Solutions

·          Involved in requirements gathering sessions during blueprinting and developed Business Process and Functional specification documents as per the ASAP Methodology.

·          Project planning and implementation from Fit Gap analysis.

·          Good understanding of SAP CRM Business processes related to Marketing, Sales and Service.

·          Strong working knowledge and expertise in ASAP methodology and mapping of business processes and Business Blueprint Preparation.

·          Having sound knowledge in customizing and configuring the Master Data base customization, Organizational data determination, Partner processing, Transaction Processing, text determination, Activity management, status profiles and Action profiles.

·          Experience in CRM base Configuration including setting up number ranges, Business Partners and Role Configuration, Relationships, Organizational Management, Product master, Transaction Processing, Partner Processing, Actions, Billing, Pricing with IPC, Taxware.

·          Involved in implementing various Business scenarios like Opportunity Management, Lead management, Activity Management, Complaint Management and Service Management.

·          Proficient in configuring and customizing the key concepts of Marketing which includes Marketing planning and campaign management, Personalized mail forms, Marketing calendar, Segmentation, External list management, Product proposals and Lead management.

·          Good functional Experience in CRM sales such as activity management, Opportunity management, order management, account and contact management, Interaction center sales (With ERP Sales order fulfillment)

·          Rich Experience in Sales Quote to Cash and Request to resolution business processes in SD and CS domains.

·          Played key role in managing SD and CS work streams responsible for onsite and offshore resources for ontime delivery of deliverables.

·          Well versed in Configuring and Customizing the key core concepts of Service such as Installed base Management, usage based service contract, return and Complaint management, warranty claims, interaction center service.

·          Good experience in cross domain interactions with FI/CO, SCM, QM, PM modules.

·          Good business experience and well versed in configuration and customization of SAP CRM modules in Marketing, Sales and Service integration with IC Web Client processes.

·          Configuration experience of Customer Interaction Center (CIC).

·          Knowledge of integration of CRM with ECC based on sound knowledge and Certification in SD in addition to CRM

·          Experience in Web client such as Agent Inbox, Interaction Record, CIC-Web client profile, Business Transaction profile , Navigation Bar, Transaction Launcher , Interactive scripting.

·          Experience in WEB UI configuration.

 

 

 

 

Key SAP Skills

·          SAP-Versions 4.7, ECC 5.0, ECC 6.0, CRM 5.0, CRM 2007, CRM 7.0,

·          Working knowledge on Project planning, Blueprinting, Configuration, Testing, Production Support

·          Working knowledge of SAP modules Sales & Distrubution (SD), Service Management and Customer Relationship Management (CRM)

 

Functional/ Industry Experience

·          Retail

·          Hi-Tech/Software

·          HealthCare

·          Entertainment, Consumer Goods

·          Manufacturing

·          Food & Beverages

·          LifeSciences

Educational Background  

Bachelor of Technology (B.Tech) 1996

Andhra University, India. GPA 3.75/4.00

Certification in Information Systems (PGDCA) 1996

NIIT, India       GPA 3.5/4.00

Certification in Order Fulfillment with SAP ERP 6.0

Certified Solution Consultant in SAP CRM 7.0

OpenSAP certifications in S/4HANA on Implementation, Extended Supply Chain and Business Warehouse

 

Work Experience

 

Client: BioFire, UT

Duration: Aug’17 – Present

SAP Version : ECC 6.0 EHP 8 on HANA

Industry: LifeSciences

Role: SD and CS Functional Lead           

 

            World Leader in clinical molecular diagnostics solutions and is an affiliate to bioMerieux Inc. which has already implemented SAP globally across all core domains that support manufacturing, sales and service activities. I am part of the new green field SAP implementation in all core modules, me being responsible for sales and customer service domains.

 

Responsibilities

·         As part of core team I was responsible for implementing sales and customer service modules of SAP using global template that is already put in place at parent company.

·         Performed high level presentations to explain global template and its applicability to BioFire key requirements

·         Performed fit gap analysis to capture key data points that drive business sales scenario

·         Captured requirements to demonstrate AS-IS and TO-BE process flows

·         Involved key stakeholders in decision making process by providing process outcomes and solution impacts

·         Generated RICEFW objects based on the final process flows and client business model

·         Demonstrated quote-to-cash process flows and received business experts buy-in to move forward on implementation

 

 

Client: bioMerieux, NC

Duration: Dec’14 – Jul’17

SAP Version : ECC 6.0 EHP 8 on HANA

Industry: LifeSciences

Role: SD and CS Functional Lead           

 

            World Leader in clinical microbiology and provides in vitro diagnostics solutions globally. bioMerieux has SAP implementation globally across all core domains that support manufacturing, sales and service activities. I am part of the new support engagement for commercial operations team leading from Knowledge transfer from an existing vendor all the way to steady state as sales & distribution and customer service functional consultant.

 

Responsibilities

·         Involved in transition plan activities as part of ITIL service management framework

·         Lead Knowlegde Acquisition and Knowledge transfer review sessions with key stake holders

·         Support activities within the scope of SLA framework in both SD and CS domains

·         Coordinate with team members across multiple geographical regions with onsite offshore model

·         Performed root cause analysis of critical functional processes in providing on time solutions to key business users

·         Have exceeded delivery metrics in handling incident resolutions with resolution turnaround

·         Have met key service delivery KPI’s at record timeframe with limited resources

·         Created knowledge repository of recurring service requests as part of standardization and support solution database

·         Have created quotations and preliminary requirements specification as part of enhancement activities to support new client business processes

·         Have performed technical analysis of custom developments to support business needs on providing gap analysis of baseline requirements

·         Have done change request activities with extensive documentation to support client change control processes based on FDA and CAPA rules

·         Created detailed test cases and performed end-to-end testing across multiple environments to support client change control guidelines

·         Followed client communication protocol with key users in being precise and proactive in delivering IT business engagement expectations.

 

Client: Sears, IL

Duration: Aug ’12 – Sept’14

SAP Version : ECC 6.0 & CRM 7.0

Industry: Retail

Role: CRM Functional and SD Functional           

 

            Retail mid-range departmental chain selling products that cover most of the household needs like clothing, appliances, housewares, furniture etc. Sears did a green field implementation in one of the home sales unit and I worked as sales & distribution functional consultant and as CRM functional consultant as part of the Order to Cash team.

 

Responsibilities

·         Involved in Blueprint sessions with key stake holders to perform fit-gap analysis

·         Conducted workshops and created Functional Design documents (FDD) that are in-line with customer business processes

·         Created Business Process Diagrams (BPD) and Functional Specification documents (FSD) to covers all aspects of FDD’s

·         Created baseline configuration and prototyped business processes to client

·         Managed offshore team in development and implementation of enhancement across all functions like (Conversion, Forms, Interfaces, reports and workflows)

·         Configured middleware processes between ECC and CRM during initial load and delta load of the master data and sales transactions

·         Created Organizational structure and assignment of business hierarchy to support client business model

·         Have done download and mapping of ECC sales area to CRM organizational structure to the level of sales office and sales groups

·         Created territory model with hierarchy, rule-sets, rules with employee assignment in assisting customer level derivation of account manager on sales transactions

·         Configured Contracts, Quotations, Sales Orders, Returns and CMR/DMR’s

·         Configured most of the transactions level profiles and determination procedures to support sales activities.

·         Configured pricing procedures and managed conditions downloads

·         Assisted in development of IPC pricing JAVA routines for custom pricing formulas

·         Configured Taxware integration with ECC and CRM and also implemented regional level tax exemptions to customers

·         Have done WebUI customization to incorporate client specific custom fields and assignment blocks

·         Implemented out-of the box functionality of pricing condition type level authorizations for fulfill client requirements

·         Done extensive end-to-end unit testing and integration testing

·         Involved in creating ECC and CRM cut-over activity plan and managed its completion in OTC domain

• Have done post Go-Live support and performed defect resolution within the client defined SLAs.

 

 

Client: nVIDIA, CA

Duration: Oct ’10 – Dec ’11

SAP Version: CRM 7.0 & ECC 6.0

Industry: Hi-Tech

Role: CRM Functional Consultant

 

Manufactures Graphic processing components (GPU’s) and its supporting software manufacturing firm and it distributes via vendors and direct store. I am part of their IT infrastructure team implementing SAP CRM 7.0 as CRM functional resource.

 

Responsibilities

·         Collected requirements from business and key users.

·         Involved in the preparation of the blue print

·         Performed Fit Gap analysis and functional specifications.

·         Configured sales order management with partner determination, organization determination, actions, date profile, text determination.

·         Involved extensively in configuration of pricing procedures for different pricing scenarios are per the clients requirement in SD and CRM

·         Configured pricing procedure, access sequences, condition tables and pricing procedure determination

·         Performed middleware jobs, during initial load of replication of orders, customer master and material master and pricing condition records, procedures, condition types and tables.

·         Monitored & replicated  transactional data, master data and customizing data & depending BDoc type of initial / request downloads from  R/3 >> CRM & CRM >> R/3.

·         Handled the setup of downloading employees and Organization structure from ECC to CRM through ALE/IDOC.

·         Involved in SD billing configuration

·         Created Organization Determination Rules.

·         Involved in maintenance of CRM base customization

·         Customized Organizational Data profile and number ranges to the sales transactions.

·         Implemented Contract management with Quantity contract, value contract and the follow up transactions.

·         Created Sales Order Transaction Types and assigned control attributes - status profile, partner determination, action profile, text determination, and organization determination.

• Defined transaction type, item category, item category determination and copy controls between transaction types.

 

 

 

Client:  McKesson, IL

Duration: May ’09 – Sept ’10

SAP Version: CRM 2007 & ECC 6.0

Industry: HealthCare

Role: CRM Functional Consultant

 

It provided healthcare solutions to the industry supporting both medical supplies and information technology products to support the solutions.

 

Responsibilities

·         Involved in defining/testing IPC concepts for Service Contracts, Service Orders, Service Confirmations and interacting with ECC Server.

·         Configured Service billing with different billing plans for transaction types

·         Involved in defining SLA Determination Procedures.

·         Defined action profiles for different Service Transaction Types including automatic notification- email, reminders, alerts, automatic notification to biller

·         Extensively worked on special settings on Service Contracts in terms of change processes, counters, readings, usage recording etc

·         Involved in the configuration of condition types for SAP CRM Service in terms of COPA

·         Defined surveys for Service Transactions and Confirmations

·         Worked on middleware concepts to transfer business objects like Counter download, Service Time Confirmation, Service Material Confirmation, Service Equipment, Ibase installation rules, IBase - Gap Installation Rules, business partners, product masters through initial load and delta load

·         Configured Service Contract, Service Order and Service Confirmation processes.

·         Configured Partner Determination Procedure, Date Profile, Transaction Settings.

·         Involved in the maintenance of CRM Base customization

·         Created Sales Order Transaction Types and assigned control attributes - status profile, partner determination, action profile, text determination, and organization determination

·         Customized and configured Installed base management and Individual Objects.

·         Configured Resource Planning tool

·         Involved in Equipment download.

·         Configured Number Range for Service Transactions

·         Responsible for the knowledge transfer sessions.

·         Participated in Testing and Go-Live activities.

·         Conducted User Training, knowledge classes, and prepared documentation and training manuals for life cycle of the whole project.

 

Client: Gyro Systems Inc., VA

Duration: Mar ’08 – Apr ’09

SAP Version: CRM 2007

Industry: Manufacturing

Role: CRM Functional

 

It provides solutions to marine and shipboard industry both domestic and international covering all aspects of the sales and service cycle for its services.

 

Responsibilities

·         Involved in Workshops with business and key users to collect requirements and did GAP Analysis.

·         Worked on Fit Gap analysis and functional specifications.

·         Configured the Service Process Scenario.

·         Configured Number Range for Service Transactions, defined Transaction Type for Service Order, and defined Item Categories for Service order Items, Partner Determination procedure and Item Category Determination.

·         Configured Installed base management and Individual Objects.

·         Involved in middleware jobs, during the initial set up of replication of orders, Customer master and Material master and Pricing condition records, Procedures, condition types and tables.

·         Experienced in middleware customization and Bdoc modeling, initial, delta downloads of master data Bdoc Monitoring.

 

 

Client: Hasbro Inc., RI

Duration: Jan ’07 – Feb ‘08

SAP Version: ECC 6.0 & CRM 5.0

Industry: Entertainment & Consumer Goods

Role: SAP CRM Functional

 

It is a branded play company that provided immersive entertainment products to children and families around the world in categories like toys, games and movies.

 

Responsibilities

·         Involved in requirements gathering. Prepared functional and technical specification documents.

·         Customized the master data that includes, organizational structure, Business Partners, Products.

·         Facilitated in design and implementation of Organization model.

·         Customization of Business partner and Deployed IPC for pricing.

·         Maintained Call list settings and E-Mail setup.

·         Setup Lead Qualification levels, follow up activities for leads, Workflow settings for Lead management, Communication channel settings, Lead questionnaires, assignment of qualification level of questionnaires and copy control for transactions.

·         Worked on Activity Management – Status Profile, Partner &Organization Determination. Lead Management-generating leads, Opportunity Management-sales methodology, prepared questionnaire and assigned to opportunity, Sales Cycle and Phases.

·         Created marketing attributes and attribute sets. Assigned attribute sets to business partners.

·         Setting up of Marketing Planning and Campaign Management Procedures.

·         Configured campaigns, campaign types, campaign elements and assigned target groups.

·         Executed the campaign, generated call list and assigned to a call center.

·         Assigned Product proposals to Particular campaigns.

·         Business Partner Segmentation using Segment builder – used the segment builder to create target groups based on attributes of the business partner master.

·         Customized various mapping formats for ELM.

• Maintained IC-Webclient profiles. Defined Account Identification Profile, Business Transaction Profile, Navigation Bar Profile, Agent Inbox Profile, Action Profile, Transaction Types, Item category determination, and Partner determination.

 

Client: Infineon Technologies, AZ

Duration: Mar ’05 – Dec ‘06

SAP Version: ECC 5.0

Industry: Hi-Tech

Role: Sales & Distribution Consultant

 

This company specializes in energy efficient semiconductors solutions for automotive and industrial electronics segments.

 

Client is a Sub-Contractor to Major Chip Manufacturing Companies. They have high volume business for Make-to Order scenario with short product life span.

 

Responsibilities

 

·        SD processes design for Quotation Processing, Make & Ship Order Processing, Outbound Delivery Processing, Billing, Samples,  Consignment, Rework Processing, Credit Memo / Debit Memo Processing

·        To Finalize the best fit solution covering the Clients requirements and operational complexities among SAP and other third party  software for Pricing and Production

·        Implementation using ASAP methodology using Solution Manager as a implementation tool

·        Was involved for development of various types of objects including Reports, Interfaces, Conversions and Enhancements.

·        Training and Documentation

·        To resolve issues, Used Extensive Debugging for Custom Developments..

 

Client: Coca Cola Inc., GA

Duration: Sept ’04 – Feb ’05

SAP Version: ECC 5.0

Industry: Consumer Products

Role: SD Functional Consultant

 

It offers varied set of beverage products to globally distributed customers through multitude of channels.

 

Responsibilities

·        Co-ordination with other task & team members of the team

·        Scope of Solution: Focus Area was Order-to-Cash business process

·        Creation of condition types and procedures for the different business scenarios with configuration of pricing procedure determination, Partner Determination, Account Determination, Text determination, Log of Incomplete items and Material Determination

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