CU Direct Corporation

7/11 – Present

(Credit union servicing organization)

Project Coordinator  (10/16 - Present)

• Serve as the Scrum Master for software development efforts, helping development and product teams deliver product enhancements more effectively and efficiently
• Provide coordination support for Engineering projects / initiatives
• Assist with the coordination or execution of special projects (e.g. Software Development Capitalization, Research and Development Tax Credit Audit)

Senior Business Analyst  (6/15 – 9/16)

• Managed the introduction and development of a new loan funding process that processes over $30M in Automated Clearing House (ACH) transactions per day
• Registered CU Direct with the Federal Reserve Bank as an ACH Network - Third Party Service Provider, eliminating the funding financial risk CU Direct previously bore
• Developed, prioritized and managed the completion of the funding ACH file, user-interface and client-facing reports
• Facilitated the enrollment and migration of over 300 credit unions onto the new loan funding process
• Served as Product Manager for CU Direct’s Customer Relationship Management system, implementing multiple system enhancements
• Served as Product Manager for CU Direct’s enterprise reporting system, implementing multiple report enhancements and multiple new reports
• Configured project collaboration tools (Confluence and JIRA) and assumed the Administrator role, critical in facilitating the Agile software development method CU Direct utilizes

Release Analyst, Senior Release Analyst  (1/13 – 5/15)

• Worked directly with Product Owners, Development, Quality Assurance and Engineering teams, to plan and coordinate product releases
• Monitored and reported on product development progress
• Managed release deployments, ensuring all needed resources were available
• Maintained and enhanced Release Management policies and procedures as needed
• Regularly monitored Release Management processes for potential improvements
• Served as Agile Advisor for various Agile Product Development teams
• Provided project management / coordination support for non-product specific efforts (e.g. accounting, marketing)

Senior Business Analyst  (7/11 - 12/12)

• Served as liaison between business users and development teams, across multiple products, capturing and communicating system requirements
• Provided product development support for multiple CU Direct products / teams
• Facilitated regular product enhancement status meetings
• Coordinated and supported multiple product-release deployments
• Contributed to the development and implementation of product release status reports

Mosaic Inland

1/09 - 7/11

(Faith-based non-profit organization)

Community Service Coordinator

• Located non-profit organizations in need of project assistance (e.g. foster homes, advocates for the homeless, Red Cross, Habitat for Humanity, food banks, etc.)
• Managed service projects: project announcements, material management, volunteer coordination and project scheduling and execution

The Capital Group Companies

5/97 - 7/09

(Investment management firm)

Business Systems Analyst  (10/06 - 7/09)

• Conducted end-user interviews and system analysis to ascertain current business issues and  process flow inefficiencies
• Composed requirements documents for software enhancements
• Facilitated regular stakeholder meetings to communicate system enhancement status
• Provided ad-hoc report generation for internal operations personnel
• Developed application testing and rollout-strategy plans, improving application deployment / implementation
• Analyzed third-party vendors products for major trading system initiative, participating in vendor product evaluation discussions

Application Programmer, Programmer / Analyst  (5/97 - 9/06)

• Developed Windows-based software application using PowerBuilder and Sybase database stored procedures
• Participated in software development design (database, business logic, user-interface)
• Designed and coded system reports
• Worked with end-users, analysts and developers to provide cohesive system solutions 
• Conducted system testing
• Worked closely with external partners (e.g. banks, brokers, third-party vendors) to facilitate the successful completion of development efforts