Candidates About

 

Michael Wu

                                                          Summary of Qualifications                                         

 

A Senior Business Analyst with 10+ year solid experience in leading Business Analysis, System Implementation/Support, Quality Assurance, and Process Re-engineering. Excellent team player, self-starter, and problem-solver. Demonstrated abilities in collaborating with multiple functional teams to establish positive relationships, build consensus, and drive for results. Track record of translating business needs into clear and concise documents (e.g., Business Requirements, Functional Specs, User Stories, Use Cases, Process Flow Diagrams, Wireframes, Screen mock-ups, Data Models, etc.). Thorough understanding of SDLC (Agile and Waterfall).

Professional Experience

 

Aramark, Philadelphia, Pennsylvania                                                                                                       Nov 2017 – Feb 2018

Senior Business Analyst (Contractor)

§  Implemented business-critical enterprise solutions using new technologies and Agile methodology

§  Collaborated with subject matter experts to elicit business requirements and translate them into functional specs, user stories, process flows, data flows, and wireframes

§  Partnered with subject matter experts to understand and document current business processes, identify pain points, propose future processes, and obtain consents

§  Coordinated with business, implementation, offshore development teams on a daily basis to ensure requirements are understood and satisfied and issues are resolved

§  Established test strategy, created test scripts, perform system testing, and assisted user acceptance testing

 

Key Accomplishments

§  Established a test strategy that provide best coverage with less test effort

 

Deloitte, Parsippany, New Jersey                                                                                                        May 2016 – March 2017

Senior Business Analyst (Contractor)

§  Implemented business-critical applications (Global Transfer Pricing Document Generation System)

§  Hosted workshops with subject matter experts to elicit, validate, and document requirements into Epics, PBIs, and process flows following the Agile methodology

§  Maintained ongoing communications with all stakeholders and address issues throughout the project life cycle to ensure the all requirements are fulfilled

§  Established test plans, test cases/scripts, performed system testing, and led User Acceptance Testing

§  Created User Guides and hosted user trainings

§  Led fit-gap analysis and vendor selection and evaluation

 

Key Accomplishments

§  Evaluated multiple software solutions and proposed the most cost-effective solution that best meet company’s needs

 

Optima Health, Sentara Healthcare, Virginia Beach, Virginia                                                         Sept 2015 – Dec 2015

Senior Business Analyst (Contractor)

§  Supported customer-facing websites for members, providers, brokers, and employers. Monitored system performance, investigated issues, proposed new features, and managed changes using Agile methodology

§  Collaborated with all stakeholders to elicit, prioritize, validate, and document requirements

§  Established test plans/strategies, created test cases/scripts, performed testing; reported issues and follow through till closure

§  Supported strategic business expansion projects (serving customers in 2 additional states, Ohio and Alabama). Participated in defining scope, estimating and allocating resource, creating work breakdown structure, defining time line, writing business/functional requirement documents, and performing comprehensive testing

§  Led web-based Pre-Authorization project. Hosted cross-functional meetings with SMEs to collect and document requirements, translate them into functional specifications and create wireframes. Led system testing

§  Supported systems for Wellness and Health Incentive Programs for internal employees and external customers. Monitored, trouble-shoot, and enhanced multiple daily ETL transactions between Optima and partner companies

§  Established comprehensive trouble-shooting guides for all ETL transactions to retain knowledge

 

Key Accomplishments

§  Improved ETL system availability from 75% to 95%

§  Created a comprehensive system troubleshooting guide for knowledge retention and information sharing. It was considered the most useful guide

 

Navy Exchange Service Command, Virginia Beach, Virginia                                                               Dec 2013 – May 2015

Lead System Analyst

§  Led and supervised a team of 4 System Analysts, including mentoring staff, providing guidance, assigning tasks, assessing quality, and evaluating performance

§  Oversaw multiple projects simultaneously utilizing Project Management Methodology to support company strategic objectives, including define scope and objectives, estimate cost, assign resource, monitor progress, host cross-functional meeting, write status report, etc.

§  Liaised with multiple teams (Finance, Human Resource, Corporate Compliance, Server, Network, Database, Security, Development, and Contract) to implement solutions

§  Created project documents (Project Charter, Statement of Work, Cost Benefit Analysis, Timeline, etc.) to initiate high-visibility projects, including Worldwide Store Cash Office Management System, Credit Card Transaction Reconciliation System, PeopleSoft Human Resource Management System, Corporate Audit System, Account Receivable System, etc.

§  Oversaw vendor selection and evaluation process by working closely with the Corporate Contract team and technical teams to evaluate out-sourcing partners, select candidates, create evaluation criteria, and create Request for Information (RFI), Request for Proposal (RFP), and Statement of Work (SOW). Reviewed contracts and provided feedback. The contact person between Navy Exchange and multiple out-sourcing partners. Maintained ongoing communications between vendors and internal technical teams

§  Worked closely with the Information Security team and make sure all projects were in compliant with government and Navy security standard

§  Monitored worldwide sales transactions and ETL transactions daily, ensuring correct and complete data were received. Coordinate with the business and technical teams to resolve issues

 

Key Accomplishments

§  Successfully implemented cash management systems (smart safes) in all major stores world-wide

§  Spearheaded and initiated 4 multi-million-dollar projects by overcoming various organizational hurdles and red tapes to push forward the vendor evaluation and selection processes, receiving positive feedback from stakeholders

 

Welligent, Norfolk, Virginia                                                                                                                          May 2012 – Oct 2013

Software Quality Assurance Manager (Contractor)

§  Led comprehensive system testing for web-based Electronic Health Record System servicing behavioral health patients of New York. Created business and functional requirement documents (business requirement document, use cases, functional specifications, process flows, mock-ups, prototypes, wire frames, and logical views), led a team of testers, provided test methodology training, defined test strategy, established test plans, wrote test case/scripts, performed testing, and writing SQL queries. Complied with HIPAA, documented issues, and coordinated with technical team for resolutions

§  Established and implemented a lean Software Development Life Cycle based on Agile methodology

§  Led the work flow user interface prototyping for an Electronic Health Record System on mobile device

 

Amerigroup, Chesapeake, Virginia                                                                                                            Nov 2011 – Apr 2012

Project Manager (Contractor)

§  Coordinated with out-sourcing partners and multiple internal stakeholders to develop and test Medicaid Mobile ID Card (a smart phone app based on iOS and Android) using Agile Methodology

§  Established project schedules, elicited and documented requirements, wrote use cases and functional specifications, created test scenarios/scripts, wrote SQL queries, and performed testing

§  Led system testing for Level II Behavioral Case Authorization features of Medicaid provider site

§  Participated in system testing for Medicaid member website to support corporate business expansion in multiple states

 

LifeNet Health, Virginia Beach, Virginia                                                                                                  May 2006 – Nov 2011

Project Manager

§  Directed system implementation projects from inception to completion, including supported call center, donor record, serology management, finance, manufacturing, and facility equipment information systems

§  Implemented and supported a major Call Center system

§  Managed all aspects of projects, including defining scope, performing feasibility studies, estimating resources and budgets, assessing impact, identifying and mitigating risk, and creating timelines. Also developed project documents, managed scope change, facilitated cross-functional meetings, prepared status reports, presented solutions, and managed subcontractors

§  Communicated with project stakeholders from multiple departments regularly to manage expectations.

§  Elicited user requirements via interviews, questionnaires, surveys, and storyboards and translated them into use cases, diagrams, and flowcharts

§  Oversaw requirements changes throughout the project life cycle to ensure completeness, consistency, feasibility and traceability

§  Complied with all the applicable regulations and good practices, including HIPAA, Title 21 CFR , Part 1270, 1271, and Agile Methodology

§  Established and executed test plan and test scripts, wrote SQL queries, performed end-to-end system integration testing, and led user acceptance testing

 

Friedman Billings Ramsey, Arlington, Virginia                                                                                        Mar 2005 – Mar 2006

Senior Business Analyst (Contractor)

§  Managed enhancement of various business application systems, including Market Research Document Creation System in Friedman Billings Ramsey

§  Communicated with multiple business stakeholders and IT departments to gather, document, and prioritize requirements, create test scripts, and perform system testing

§  Created training materials and facilitated user training

 

T. Rowe Price, Owings Mills, Maryland                                                                                                   May 2004 – Mar 2005

Senior Business Analyst (Contractor)

§  Managed enhancement of web-based mutual fund and brokerage system with millions of users

§  Connected with IT and business units and ensured changes were made on time and within budget

 

Toyota, Toronto, Ontario                                                                                                                             Sept 2002 – Feb 2004

Team Lead / Senior Business Analyst (Contractor)

§  Established a System Development Methodology (Waterfall SDLC) in compliance with Capability Maturity Model (CMM) level 2 requirements and Project Management Body of Knowledge (PMBOK)

§  Implemented web-based project workflow management system to guide project teams to comply with newly established System Development Methodology

§  Launched 5 new vehicle demonstration facilities (showrooms) in five cities across Canada

 

Cedara Software, Mississauga, Ontario                                                                                                     Aug 1999 – Jul 2001

Project Lead

§  Established and implemented a company-wide Software Development Methodology (Waterfall SDLC) that met unique organizational needs and complied with Capability Maturity Model (CMM) level 2

 

Motorola, Tianjin, China                                                                                                                                Jul 1994 – Jul 1999

Quality Assurance Manager, Application Analyst

§  Supervised Software Quality Assurance Group. Standardized a CMM level 3 compliant Software Development Life Cycle (Waterfall SDLC) in Motorola Asia Pacific region, including 4 IT departments in China, Singapore, Australia, and New Zealand

§  Supported UNIX-based manufacturing and distribution systems

 

Jiangsu Provincial Hospital, Nanjing, China                                                                                          Sept 1988 – Jun 1994

Senior Application Programmer

§  Developed, implemented, and supported hospital management information systems

Education

Southeast University, Nanjing, China                                                                                                                                   1984 – 1988

Bachelor of Computer Science

Professional training

 

§  Advanced Leadership Training for Managers

§  Advanced Project Management Training

§  Extensive Training on Requirement Management, Effective Software Testing, Business Process Improvement, Lean, 6 Sigma, and Problem-Solving skills

§  Advanced Training Organizational Management and Internal Control

§  Leading effective meetings

Technical Skills

 

HIPAA, FDA, Title 21 CFR, Part 1270, 1271, SDLC, Agile, Scrum, Waterfall, Lean, 6 Sigma, ITIL, Capability Maturity Model (CMM), Microsoft Office Suite, Microsoft Project, Visio, SQL, Microsoft Team Foundation Sever, Visual Studio Team System, Confluence, SharePoint, Balsamiq, Bugzilla, Remedy, Axway, Automate, UNIX, Toad, Data Mapping, Data Modelling, Unified Modeling Language (UML), XML, iOS, Android, Mobile App, Interview, Brainstorming, Story Boarding, User Story, Use Case, PBI, Epics, Process Flow, Data Flow, Entity Relationship Diagram, Feasibility Study, Cost-Benefit Analysis, Case Study, Business Requirement Document (BRD), Functional Requirement Document (FRD), Technical Specification, Mock-up, Wireframe, System Logical View, Traceability Matrix, Request for Information (RFI), Request for Proposal (RFP), Project Management, Project Charter, Statement of Work (SOW), Project Schedule, Software Testing/Validation, Test Plan, Test Case/Script, User Acceptance Test (UAT), IQ, OQ, PQ