Mary Jo Downey, CSM

Summary

Accomplished servent-leader capable of delivering large scale software, CRM and Web development projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple Scrum teams. Expert at driving the adoption and enforcement of Scrum rules, removing impediments and fostering self-management. Capable of bringing overwhelming enthusiasm and awareness to projects, applying expert judgment to the removal of impediments, keeping teams focused and delivering success in rapidly evolving and dynamic environments.  Skilled in providing effective leadership in fast-paced deadline-delivered environments, with outstanding oral and written presentation and communication skills.

·        Certified ScrumMaster® Professional

·        DevOps Agile Certified

·        Lean Six Sigma Green Belt

·        Project Management Certificate (projected PMP last quarter 2017)

·        Kanban experience

·        Agile Principle

·        Developed functional requirements documentation in the form of user stories, product backlog, process flow, and user acceptance criteria

·        Facilitated daily Scrum Standups

·         Software Development Life Cycle (SDLC)

·        Developed User Stories, and Epics

·        User Acceptance Testing (UAT)

·        Process Documentation

·        Quality Assurance

·        Sprint Planning Meetings

·        Conflict Resolution

·        SME Business Analyst for reward programs, Sales, and Marketing

·        Understanding revenue cycle process

·        Developing Process Mapping

·        Developed and translate business needs into cross functional requirements

·        10+ years gathering customer, business, and technical requirement

·        Project budgeting

·        Developed and executed training material, job aids, and other support documentation

professional experience

2017-Present

NEC Display

Senior Business Analyst Sales

·        Agile and Scrum coaching helping Project Managers understand concepts.

·        Lean Six Sigma coaching helping managers understand Lean Six Sigma concepts.

·        Developed training documentation for business users to create reports using Cognos, SQL, and Pivot tables.

·        Developed and implemented new process for sales and commission analyst.

·        Created and distributed Sales, POS, and Commission reports to Sales Management teams.

2013-2016

PartsTrader Chicago IL.,                                                                                      

Business Analyst  

·          Product Owner between business, project management team, product management team, and customer for CRM, website creation, and sales.

·          Part of an agile project team using Kaban technique and Scrum to introduce, implement, onboard, and train a software solution for E-procurement/e-Commerce implementing and on-boarding 17,000 customers in 9 months.

·          Facilitated Scrum standups working with teams to achieve goals and self manage.

·          Developed and streamlined process for Microsoft CRM case creation the business process saved 75% in their daily activities.

·          Created user stories, epics, and managed backlog for various projects.

·          Developed and lead training to clients for an Ecommerce/E-Procurement website.

·          Coached team members on processes mythology and how to engage business partners.

·          Created Process Mapping for new group.

·          Developed, and implemented improved processes and systems to ensure accuracy and timeliness of business reports.

·          Collaborated with users (product manager, and sales) to identify and create an online marketplace. This enabled the sales managers to promote our solutions to clients and increase revenue.

·          Assisted in supporting including troubleshooting online self service portal.

·          Designed sales reports in Microsoft Dynamics CRM into Pivot tables analyzed, and trained sales team on results and how to use them which enabled them to increase revenue.

·          Trained business managers how to use Microsoft Dynamics CRM and read sales reports.

·          Worked with business marketing group to create a customer rewards incentive website.

2011 to 2012

Emtec Inc. Chicago IL.,                                                                                  

Business Analyst Development

•       Defined and documented business processes from marketing and sales.  Which enabled the sales group to bring attention to the company

•       Developed and implemented account relationship tools using Salesforce.com and Excel which included the development of marketing e-mails, and call scripts for communicating services to Executives and Management teams.  This increased the customer base by 20%.

•       Identified technology needs for new, and existing customers.

1996-2010

CCC Information Service Inc.  Chicago IL.,                                                                                   

Business Analyst                                                                                                

·        Launched, and managed groups.  Responsible for working with cross functional teams to create procedures, write documentation, and coaching team members.

·        Spearheaded the creation of department standard operating procedures customer retention rules, and regulations.  This enabled the team to succeed in retaining customers, bring in revenue, and work with cross functional teams.

·        Developed business procedures for internal project using Oracle EBS and faxing desktop application.  This improved faxing procedure from 3 days to 1 day.

·        Part of a User Acceptance Testing (UAT) team member working on implementing Oracle EBS.  This helped the implementation finish on time.

·        User Acceptance Tester (UAT) for monthly proprietary software upgrades. 

·        Spearheaded a regression testing team for projects creating script documentation, and processes that brought projects in before the deadline date. 

·        Group Leader project manager for monthly client report mailings which went out to 10,000 customers, coordinated employee resources to achieve timely goals.

·        Developed and implemented test plans, scripts, tools using detailed business process.

·        Worked with business technology and developers to identify the appropriate data for testing, and prepared the data for test cases.  Enabling me to bring a project to fruition 1 week earlier than projected.

·        Developed proprietary software test procedures to conduct regression testing on software upgrades.

·        Responsible for UAT (user acceptance testing) for proprietary application on a monthly basis.

Education

M.B.A., Masters in Business Administration, National Louis University, Chicago IL.

B.B.A., Bachelors in Business Administration, Dominican University, River Forest IL.

A.A., Associates in Applied Science Morton College, Cicero IL.

Technology Skills

·        Salesforce.com

·        Cognos

·        Data.com

·        Sales Cloud

·        Marketing Cloud

·        Microsoft Dynamics CRM

·        Office Dynamics 365

·        HubSpot CRM

·        Oracle EBS

·        ClickDiminisions

·        Excel

·        Excel Pivot tables

·        Word

·        PowerPoint

·        Google Docs

·        SharePoint