Candidates About

 

Sithvendar R Kethireddy

A self-starter, results oriented, experienced and professional Technology Lead/Senior Business Analyst - IT Consultant with expertise in UI/UX Design, Enterprise Architecture, ITSM/ITIL, Business Analysis, Business Process Modelling/Management,  Document & Content Management Systems, Managed Services, Workflow Management, System Conversions, Consulting, Technology Implementation and Delivery by managing, developing and testing distributed client-server web and application integration, internet and intranet applications on heterogeneous environments across domain sector driven client systems.

 

In 10 years of experience, has developed wide range of  subject matter expertise focused on product administration systems, web and application development, APS and Maintenance projects in Insurance (Life, Annuities, P&C, Health) and Financial Services domains while working with multiple clients. Has a unique skill set involving pre-implementation study, gap analysis, gathering and documenting requirements, workflow definition, distribution and business rules, strong analytical ability, facilitation, coaching and communication skills, multitasking, planning & coordination, project management, quality management, design, build, testing, deployment, client interfacing skills utilising Agile and Waterfall methodologies.

Professional Expertise

 

·         Provide UI/UX Designing expertise for web, product layouts by delivering user research and story boarding, Content Strategy, information architecture, interaction/responsive design, rapid prototyping and usability testing. Proficiency as a T-shaped skill set across cross-platform, cross-browser and variety of design tools.

·         Provide Business Process Modelling and Management expertise and assistance during the Enterprise Analysis, Conceptual Design and Pre-implementation study phase of the project by describing flow and association of data  using BPMN 2.0 adhered software, Swim lanes, Flow objects.

·         Develop baseline and target Business Architecture descriptions by understanding the different views of business that are both Strategic and Operational Services Improvement especially in BPO functions.

·         Review Product Specification documents from Clients to determine system or administrative functionality gaps and provide Recommendations/Advisory Services that influences the decision making process for their IT capability and thereby enhancing more through put in the work items on the Operations side.

·         Business Requirements Analysis and Gathering, Whiteboard sessions, feasibility studies and Impact Analysis, Cost/Benefit analysis, Gap Analysis and Risk analysis.

·         Gather functional and non-functional requirements from business users to develop accurate Business Case Analysis and Documentation for Business Scope as required and translation of business requirements into use cases, data and process models.

·         Collaboration with business users in Operations and Technical team from IT alignment.

·         Contribute to Product Design Efforts, System Customization and Value Engineering to reduce implementation cost and time to market for client products.

·         Extensive Technical Language and Design Specifications writing skills including drafting contracts, RFP, Statement of Work, user manuals, release notes specific to product administration systems.

·         Expertly performed Project Management with team of 20+ in multiple fixed priced IT consulting model projects from legacy mainframe to client server SQL database platform, including data import, new interfaces, end-user training and post-conversion testing to ensure accuracy, efficiency and acceptance of new software.

·         Solid analytical, systems thinking, organizational knowledge, and resourceful approaches to Problem Solving, Solution Evaluation and Recommendation.

·         Effort Estimation and Proposal Evaluation involving secondary research / work with business users to provide data points and ensure accurate estimation and deliver a proposal acceptable to Client.

·         Provide As-Is, To-Be assessment and deliver recommendations as input for the next phase of the project.

·         Provide ITSM / ITIL expertise in Configuration of the application, Service Management and process solution in line with design documents, solution capabilities.

·         Provide Licensed Software Engagement expertise by offering consulting and installation services in defining hardware requirements, document hardware and software recommendations

·         Provide Conversion Engagement expertise by offering consulting services in data mapping between legacy system and new system, customize conversion scripts, load conversion data, test conversion results.

·         Data Management, governance and quality of enterprise data for post-decision monitoring of decision effects and operational issues.

·         Establish Metrics, KPIs, Dashboards to monitor all service related activities and monitor at regular intervals.

·         System Validation involving documentation and publishing of test results/cases to identify the design and development defects. Test plan reviews, conduct independent testing and sign off code release for staging.

·         System Deployment activities involving steps envisaged in project plan, foresee possible migration issues, resolving issues with speediness. Assist other team members for deployment activities ensuring a smooth go live and carry-out training, knowledge sharing, best practice demo.

·         Quality management involving methodologies and capture of relevant data in various phases of the project to deliver high quality solution to the customer.

·         Proven success in planning and implementing Business Continuity Management (BCM) and Continued Business Operations (CBO) for Enterprise Applications.

 

Technical Expertise

Web:                                        HTML5, CSS3, JavaScript, Angular JS, PHP

UX Wireframes/Prototyping:    Axure, Adobe Photoshop, Illustrator, Indesign, Bootstrap, Balsamiq

Content Management:             Wordpress, Joomla, SiteCore

Web/Data Analysis:                  Google Analytics, SEO

Business Modelling Tools:        UML, BPMN 2.0, IBM Rational Suite, Microsoft Visio, IBM Blue Works Live

Enterprise Architecture:          TOGAF® 9.1, Troux 9.1

Database:                                Oracle, PL/SQL, MySQL, MS SQL Server 2005 and above,

ETL/Data warehouses:             Informatica, SAP Data Integrator, MDM

Methodologies/Processes:       Waterfall, Agile, Iterative Development, ITIL V3 - ITSM

Version Control Systems:        Git, MS Visual Source Safe, Sub Version, Roundtable

EAI/BPM:                                  TIBCO BE/BW, IBM WebSphere Process Server, WMQ, BPEL, WS-CDL, XPDL

CRM/ERP:                                 Salesforce, Oracle PeopleSoft

Development Languages:        Java/J2EE, C#, VB.Net, Shell Scripting, UNIX, Perl, XML Parsing, VB6.0, JCL, COBOL, CICS, MQ-SERIES, Progress 4GL,

Distributed Computing:                       TIBCO Web Services, Axis TX Life Web services, XML, XSL/XSLT, SOAP UI

Frameworks:                            Ajax, MVC, .Net

Rules Engine:                           SEEC Mosaic

Document Management:         Exstream Dialogue, Calligo, Documaker, Onbase, Acrosoft Viewer

Workflow Management:                       Acrosoft WF, PEGA, TeamWorks

Dashboard/Reporting:              Crystal Reports / SAP Business Objects - Xcelcious 2008, MS Sharepoint Services

Products/Systems:                  Infosys McCamish Systems LLC – VPAS®, PMACS™ and related interfaces, IBM                                              Stone River – ID³, Accenture - ALIP, PeopleSoft FSCM 

Operating Systems:                 Android, iOS, HP-UX, Unix, XP, Win 7, NT Server 2003, 2008, IBM Mainframes

Protocol clients:                       WinSCP, TCP/IP, MFT, FTP, SFTP

Career Summary

 

GJH INC – TCS/AllianzLife North America - USA                                        February 2014 – till date

Senior Business Analyst – Functional IT Consultant

 

Senior Business Analyst – Data Quality & Identity Management IDM Solution

·         Performing as business analyst and quality assurance lead for Identity Management for Web Interface involving data governance, data quality and road map to MDM per architecture forecast.

·          

Senior Business Analyst – Life Insurance & Annuities

 

·         Documented system requirements and specifications by facilitating white board sessions with business users and IT, UML usage modelling, Agile theme and user story boarding, prototyping of web user interface and user experience facets.

·         Proficiently managed and administered requirements using Rational Requisite Pro, Change request management using Clear Quest and Service Now for incident management.

·         Performing as Business Analyst Consultant in IT alignment at Allianz specializing in Life and Annuities products with responsibility for Requirements Elicitation and Analysis, Project development, Support and Integration of New Product launch in Secure Website using prototyping tools.

·         Documentation of system requirements for To-Be systems by understanding As-Is functionality of policy administration systems like Accenture's ALIP, IBM Stone River – ID³ and other CRM systems.

 

Functional Consultant - UI/UX Designer - PeopleSoft Upgrade & Chart of Accounts Conversion

 

·         Performing as UI/UX Designer for web product systems within financial capability by rapid prototyping of product layouts using Axure, user research, user story boarding, content strategy, and interaction design.

·         Efficiently implemented integration of Bank Imaging Service with Onbase Document Management System.

·         Performing as Functional Implementer in projects involving PeopleSoft FSCM Upgrade from 8.8 to 9.2 and Conversion of PeopleSoft Chart field accounting to SAP Chart of Accounts using Informatica ETL, SAP Data Integrator as transformation tool for extracting, mapping, translating and loading.

·         Claims and Payment processing involving ACH/Wire/Check transactions from policy admin systems.

·         Effectively analysed AS-IS and TO-BE function of PeopleSoft functional modules, thereby configured and implemented include Accounts Payables, Purchasing, General Ledger.

·         Successfully delivered PeopleSoft environments involving integration of Web Server, Application Server and Process Scheduler, Database Server and File Server in Unix, AIX systems.

·         Efficiently implemented integration of various invoice systems like, Travel & Expenses, Payment Card Services with Purchasing (PO), Accounts Payables (AP) Voucher creation and General Ledger(GL) Journal posting.

 

Infosys Limited – Infosys McCamish LLC - USA                                         December 2011 – Jan 2014

Senior Associate Consultant

 

Client Operations and Technology Support - Life & Annuities Insurance

 

·         Performed as Client Technology Support Lead Consultant with responsibility for upto 16 clients Policy Administration Systems Maintenance, Project management, and development, Client Relationship, Support and Integration.

·         Implemented large scale Projects >$5M involving all McCamish Systems Suite including but not limited to Policy Administration System – VPAS® , New Business Fulfilment, Policy Service Work Desk, Calligo® and Documaker Policy Pages System, Producer Management and Agent Compensation System (PMACS™), VPAS® Datastore, Datamart, General/Ledger, Journal Entry  Accounting Reconciliation and Translation activities, and various other regulatory Third Party Administrative System integrations  such as DTCC, TAI Reinsurance, Trust Commerce, Pay Pilot, Sircon, MAS 90, Lock Box, MDM, Resonant, iPipeline, Form Post.

·         Managed the software development process for both projects with a personnel of 10 located both on and off shore including USA and India

·         Capably worked with project team, customers and management to prioritize requirements and develop and maintain detailed project plans using Microsoft Project.

·         Solely controlled development of all project documentation from the development and administration of the project plan through project closure process.

·         Effectively ensured success of the projects by taking ownership of deliverables and assisted in support, end-user training or other tasks as necessary.

·         Expertly facilitated meetings in support of project teams and customers.

·         Effectively structured technical specifications document to facilitate test plan and use case creation.

·         Capably supported development team and QA with testing activities and needs

·         Skilfully coordinated and participated in User Acceptance Testing for larger software releases

·         Successfully enhanced customer satisfaction and improved client engagement level feedback of application by delivering quality deliverables within schedule and resource estimates

·         Solely increased personal knowledge and understanding of technical and functional aspects of supported E2E application/systems and processes by reviewing, creating and maintaining system documentation using Information Mapping methodology

·         Exceptionally supported users via various support channels in order to resolve system user issues/inquiries/training needs /problems, which yielded greater ease of use.

·         Few significant achievements include

1.    Bought in a savings of around $200,000 USD/year with automation of manual workarounds and operations effectiveness both in BPO and Application Usage.

2.    Solely designed solution for TAI Reinsurance extract integration for Filiterm/Fidelity clients with reduction in steps for event processing by BPO and reduction in manual work arounds for TAI administration support group resulting an effort saving of upto $53,000 USD/year.

3.    Solely designed business architecture for Automated Workflow Distribution of New Business applications, Change Requests for TIAA-CREF resulting an effort savings of upto $75,000 USD/year for the client.

 

 

Infosys Limited – Infosys McCamish LLC – India                                    March 2010 – December 2011

Senior Associate Consultant – Life & Annuities Insurance

 

·         Provided IT Service Management involving ITIL V3 practices for Incident Management, Change Management, Problem Management, Configuration Management, Enhancements and support the daily operations of the McCamish policy administration systems and its clients.

·         Mentored and led a team of 6 developers and 4 Business Analysts with the implementation of the Production Support with successful conclusion and the ability to monitor, evaluate and analyse the performance and feedback.

·         Used and coached on technical and proprietary tools to configure, test, debug, monitor and report on the system.

·         Maintained a close and strong working relationship with associates, developers, testers and management staff by conducted regular one-to-one sessions and group meetings.

·         Actively involved for Request for Proposals and Estimation exercises involving Product Implementation, Speed to Market and was able to provide the acceptable figures and details that helped win the clients.

·         Significant achievement includes Dashboard reporting of incidents, change requests, ROIs that helped decision making for senior management that resulted in reducing problem incidents.

 

Infosys Limited – Nationwide - India                                                        January 2009 – February 2010

Technology Lead Analyst – General Insurance & PnC Insurance

 

Agent Management System and Plan Administration System - Allied application

 

The project involves the maintenance and enhancement of Nationwide's Allied applications to provide the Agents the convenience and ability to view the Policy and Commissions information for all their Property and Casualty policies from various carriers administered via plan administration system into Agency Management System (AMS).

 

·         Oversee the status of project execution and adherence to time lines

·         Requirements analysis, detailed design documentation

·         Programming in AS/400, Mainframes, scripting in FLOE II

·         Conversion of data from ASPEN to ACORD AL3 format

·         Transformation of data using ETL methodologies within the secured network to talk to Policy Processing Line Centers for Premium Quotes by Agents

·         Build/Coding, Reviews, Unit testing, Integration testing and Independent testing.

·         System study, Designing, Business Process Analysis, Schedule and Task tracking, Consolidation, Reviews, Rework, Mentoring the team, Status reporting and co-ordination of the day to day activities with the onsite coordinator and the team members.

·         Conduct Defect Prevention activities and co-ordinate internal and external audits

 

Infosys Limited – Allstate Inc – India                                            December 2007 – December 2008

Technology Analyst – Life Insurance

 

Allstate EDGS/EDMS Operations Support Group

 

The project involved Allstate’s EDGS (Enterprise Document Generation Service) and EDMS (Enterprise Document Management System) applications which required a level 3 production support and business operations support for their policy print and premium billing systems. The support was towards production run monitoring, incident management, change management and other ITIL processes.

 

·         Due Diligence, oversee the status of project execution and adherence to timelines

·         Incident Management using HPSM

·         Change Management using CMDB

·         Dashboard and KPIs Reporting using SAP Business Objects – Xcelsius 2008

·         Capacity Management for migrating the Unix/AIX Solaris machines for the EDGS/EDMS systems

·         Document Management using Extream Dialogue Engine

·         System study, Designing, Business Process Analysis, Schedule and Task tracking, Consolidation, Reviews, Rework, Coaching the team, Status reporting and co-ordination of the day to day activities with the onsite coordinator and the team members.

·         Conduct Defect Prevention activities and co-ordinate internal and external audits with Big Four systems

·         Support production run monitoring, incident management, change management and other ITIL processes

·         Develop and maintain document generation system using Extream dialogue engineering

·         Configure and maintain TIBCO Business Works XMLs, JMS unit jobs and Webservice requests and responses

·         Configure and integrate IBM AIX Unix Web and Application Servers with EDGS Storage services in Oracle database.

 

·         Requirement Analysis

·         Detail design, Build/Coding, Unit testing, Integration testing and Independent testing.

·         Conduct Defect Prevention activities and provide productivity improvement inputs as part of schedule planning

·         Environment: Rumba, T3270, Panvalet, JCL, COBOL, DB2, DYL280, PANAPT, SEEC Mosaic

 

·         Requirement Analysis

·         Detail design

·         Build/Coding, Unit testing, Integration testing and Independent testing.

·         Conduct Defect Prevention activities and provide productivity improvement inputs as part of schedule planning

·         Environment: JCL, CICS, COBOL, DB2, IDMS, ENDEVOR for OS/390, STARTOOL, MS Office, Text Pad, SEEC.

·         Adjudicated and validated claims entered in CRS system

·         Perform balance checks, re-conciliations, produce reports for external and internal interfaces

·         Maintain correct policyholder information in the database by troubleshooting the incidents/problems.

·         Run jobs in mainframes to extract data and finally issue funding and reporting to be made for a policy holder member or the Insurer.

·         Preparing design documents, designing database structure and administration, preparing test cases, coding, maintaining traceability, unit testing, integration tests.

·         Conduct Defect Prevention activities

·         Environment: HTML, CSS, JavaScript, C#

 

Qualifications / Academic Record

 

Additional Information

 

Certifications:               UX Design Tools – Axure, Photoshop, Illustrator, Balsamiq – Lynda.com

LOMA Level -1 Certified (LOMA 280, 290, 300, 301)

Property & Casualty - INS 21

Infosys Business Analysis and Consulting - 101, 201, 301

Infosys ITIL Axis Service Operations – 101, 201

Infosys Quality- 101, 201

Infosys Mainframes- 101, 201, 301

Certification of Excellence Award in 'Consulting Core Competencies – Workshop'

 

Interests:                    Enjoy a quality work/life balance, spending time with family and friends, maintaining a healthy lifestyle and fitness, continuous learning and education, contribute to social and professional articles and networking.

 

Visa / Location:            USA Visa/Eligible to work in the USA and willing to relocate and/or travel for the right post

 

References:                 Available upon request