Candidates About

Michael D Law

Professional Experience

Neasi-Weber International – Valencia, CA                                  1989 - 2016        

Business-to-Business Software Company                                                                                    

Senior Business Analyst/Project Manager

Managed implementation projects with million dollar budgets and implementation teams.  Served as the liaison between clients, internal IT staff, and third-party IT staff.  Interviewed clients to determine business requirements and system enhancements.  Designed the system User Interface.  Designed and developed training programs.  Assisted with interface mapping to third-party systems.  Managed third-party IT staff during implementations.  Utilized the Agile methodology during the implementation phase.  Demonstrated system to potential clients.  Created training materials, including hands-on exercises, and user guides.  Trained client personnel on the system’s Finance, Customer Service, Distribution, and Telemarketing modules.  Managed both domestic and international clients.

System Design

·         Designed the system functionality and flow.

·         Designed user work flows and the Graphical User Interface (GUI).

·         Conducted regression, functional, smoke, destructive, component, integration and user acceptance testing. 

·         Provided supporting documentation on issues to developers.

·         Created UML diagrams.

·         Guided internal IT staff to insure consistent data elements across all computing environments.

Pre-implementation

·         Determined business requirements and created RFP documents.

·         Translated business processes into system functionality.

·         Ran JAD sessions with the client management and end users to gather information for technical and functional specifications

·         Established course objectives and agendas. 

·         Designed training materials, including hands-on exercises, and user manuals.

System Implementation

·         Developed and conducted training for Managers, System Administrators, Technical Staff, Client Trainers, and End Users.

·         Consulted with client departments (Customer Service, Finance, and IT) and analyzed their business processes.

·         Worked with clients on GUI modifications.

·         Designed and created production and ad hoc reports/queries using Crystal Reports and SQL.

Post Implementation

·         Managed the Change and Release process.

·         Worked with the IT department to ensure that the solution to any issue was in line with current system procedures.

·         Maintained client relationships to ensure a smooth transition to the new system.

LAUSD

Special Education Assistant                                                                        January 2018 – Current

Assists teachers by caring for the physical needs of students with disabilities and helping in their training and education through the presentation of educational materials or exercises. Assist teachers in caring for students' physical needs and in presenting educational material and developmental exercises.  Collects data on behaviors as part of behavior support plan development and implementation.

Bitter Root Pottery                                                                                                       October 2015 – Current

Trainer

Support member inquiries on different ceramic techniques.  Train users on creating wheel thrown pottery.  SME on creation and design of both hand built and wheel thrown pottery.  Assisted users on the creation and design of both hand built and wheel thrown pottery.  Learn and setup business software. 

Instructor- Burbank, CA                                                                           January 2015 – January 2016

Arts and Recreation Department

Trained students on the creation and set up of accounts and application usage for an online marketplace.  Tutored in business setup and marketing.

Independent Consultant                                                                July 2014 – Current

IT Consultant                                                                                                                                      

Analyzed proposed business plans for selling goods in an online marketplace.  Advised on business plan improvements, marketing and business setup.  Trained business owners on online application usage. 

Milwaukee Journal Sentinel                                           2010 - 2010

IT Consultant      

Analyzed billing needs and limitations to improve procedures.  Successfully streamlined billing procedures to provide more efficient data selection and faster billing runs.  Significantly reduced the number of billing runs from over 200 to 75.  Client was able to improve promotional targeting and received quicker payments from the customers. 

Education

B.A., State University of New York at Buffalo