Candidates About

Robert E. Høyvald

SENIOR BUSINESS ANALYST/PROJECT MANAGER

I am seeking opportunities where I can leverage strong organizational skills, requirements gathering, establishing standards for project initiation, constructing templates and job aids, creating reports through data analysis, communicate globally, identify and document gaps in the business process, ensure quality assurance, aid in test management, and strong project management skill. Utilize my experience as a Senior Multinational Business Analyst/Project Manager and Release Manager in a complex environment for International, Finance, and Digital Business to increase growth and efficiencies.

PROFESSIONAL EXPERIENCE

Chubb & Son (a division of Federal Insurance Co.)      Various Locations in NJ           2009 – January 2018

Corporate, Finance, and Digital Release Manager - Information Technology (2014 – Present)

Approved code changes to the production environment for a designated portfolio of applications. Ensured adherence with the standard release process, optimal release frequency, satisfaction with quality and compliance criteria, and resolution of related risks and issues for bundled releases.

• Established centralized release management processes as none existed. This resulted in zero defects being deployed into production without any delays to the deployment processes.
• Implemented/ensured adherence to standard process for assigned portfolio, adherence to release frequency windows / cycles for each application in the portfolio.
• Conducted & developed training and presentations to outline the benefits of the new centralized release management strategy.
• Managed following activities per release:

o    Adherence of the Project Management Office (PMO) scheduled projects with target release frequency per application.

o    Collaborated with technical leads to schedule work owned by Development Services.

o    Worked with PMO and Development Services Office (DSO) to optimize releases, including schedule changes.

·      Established and maintained release master schedule for both PMO and DSO initiated work within assigned portfolio.

·      Provided input to prioritize and resolve issues regarding efforts to automate deployment for applications in assigned portfolio.

• Expert knowledge of SDLC processes, Agile, Waterfall, DevOps, Lean, and a liaison between IT and Business.

Senior Multinational Business Analyst (2009 – 2014)

Supported and led project teams using PMO processes on all projects assigned.  As the role of Senior Business Analyst/Lead, ensured that assigned projects were taken through the project life cycle while maintaining proficiency of multiple departmental processes whilst adhering to all Chubb Multinational Solutions adopted optimization processes.

• Increased growth and Premium dollars in my assigned territories by 20% which resulted in Annual Premium growth increase from $73,000,000 to $145,500,000 by managing underlyer service results for complex International territory(ies); coordinate escalating service issues to resolution, instilling best practices, performing training on unique country regulations while maintaining Chubb’s service standards are being met or exceeded.
• Developed and maintained workflows, test plans & scripts, training material, job-aids, presentations, FAQs, provided analysis of data extracts in several formats such as Excel, MS Access, and Crystal Reports.
• Communicated globally within the organization at all levels to ensure Chubb Multinational Solutions strategy was delivered and correctly understood.
• Confirmed, implemented, and facilitated all training efforts accounted for Chubb Multinational Solutions, Chubb Commercial Insurance, Chubb Specialty Insurance, Branch Operations Services standards, and the Processing and Underwriting Centers.
• Serving as 2nd Level Help Desk support resolved issues that needed to be escalated/require a higher level of expertise.  Analyzed data to ensure issues raised via the Help Desk are resolved timely and accurately.
• Expert knowledge of SDLC processes, Agile, Waterfall, DevOps, Lean, and a liaison between IT and Business.

PharmaKinnex                                                             East Brunswick, NJ                              2006 - 2009
Director of IT & Web Services Manager

A startup company with no infrastructure needed help so I managed, designed, developed, and implemented various Microsoft platforms and systems including: TouchStar’s Call Center Application, Windows Server 2003, SQL 2005, IIS 6.0, Windows XP Professional, Share Point Services, Internet filtering, Web services, Multi-layered security platform Using Websense Enterprise. Implemented, maintained, and established security policies for Internet access        

• Established and implemented best practices & standards for design, developing, troubleshooting, and implementation with various on-site systems and applications.
• Established user and group policies, profiles, configured DNS, DHCP, Active Directory maintenance, and setup on-site and off-site backup systems within a Windows Server 2003 Environment.
• Implemented an off-site backup system for disaster recovery which provided 24/7 backup policy. Managed, implemented, and supported both a virtual hosted call center application and an onsite call center appliance

Spiralbinding Company                                               Totowa, NJ                                           2005 - 2006
Web Services Manager

Managed and maintained company’s e-Procurement website; provided guidance with web principles, procedures, standards of integrated web site structuring, design, project management, and in both strategic and web analytics.

• Developed/procured appropriate technology and tools generating online traffic and revenues.
• Troubleshoot Web systems, creating Web user accounts, working with Marketing to enhance and developed web based marketing tools/campaigns and responsible for all customer e-mail communication.

Chubb & Son a division of Federal Insurance Co.        Webmaster, Warren, NJ                          2001 - 2005

Developed, designed, implemented, and managed Intranet Websites for multiple divisions within Chubb, supporting highly secure worldwide web services. 

EDUCATION

Fairleigh Dickinson University: BS Political Science

Professional Development: Chubb Business School, Leadership Training, IIBA, Property and Casualty Insurance (320), Project Management, ITIL.

Designations and tools: CCNA, CISSP, Microsoft Suite: Word, Excel, Access, SQL, Queries, PowerPoint, Visio, Project, Jazz, Photoshop, Dreamweaver, Flash, Swish, Visual Studio, Windows Server.

pm, pmo, project manager, IS, information services, program director, project coordinator, business analyst