Candidates About

Manika Vashishtha

PROFESSIONAL SUMMARY

• Over 10 years of BA, development & testing experience. Currently working as Sr. Business Analyst/QA Lead at Utica National Insurance in New Hartford, New York.
• Worked in Insurance, Logistics and BNFS domains with over 5 years of onshore experience in US.
• Past business analysis experience with a diverse clientele the likes of Berkshire Hathaway, AMEX, FedEx, CV Starr and PENN National Insurance.
• Expert in analyzing and providing required support to business initiatives through data analysis, identification of  barriers, implementing solutions and performing user acceptance testing of developed system.
• Proficient in requirement elicitation and creating BRS (Business Requirements Specification) and SRS (Software Requirements Specification) documents, specializing in drafting UAT Use Cases and Sequence diagrams.
• Specialized in designing and enhancing of processes based on client requirements.
• Extensive experience working across various teams and vendors with efficient communication skill set.
• Mentored new team members and conducted knowledge transitioning sessions and presentations for clients.
• Worked as Duck creek and Camilion developer for Cincinnati Financial Corporation (CFC) and ACE Insurance.
• Certified Business Analysis Professional (CBAP) from Syntel Inc.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Utica National Insurance – New Hartford, NY                                                                                                Dec 2017 – Till Date

Sr. Business Analyst/QA Lead

Utica is an insurance company working for commercial lines and personal lines, developing application for end users and to provide insurance in various coverages  like General Liability, property, Casualty , Inland Marine and Umbrella in US.

Responsibilities:

·         To analyze requirements and document in BRD (Business requirement document).

·         Managing various vendors in ‘Offshore-Onsite’ model, under one project to deliver required Insurance product.

·         Designed process for QA testing: created test plan and execution for agile methodology.

·         Perform analysis to identify problems in current product for improvement and enhancement.

Berkshire Hathaway -Boston, MA                                                                                                                               Dec 2016 – Dec 2017

Sr. Business Analyst

Part of Product Expansion team that mainly functions to implement new Specialty Insurance products and customize PAS for multinational business specifications. Currently working with clients from Australia, NZ, Hong Kong, Singapore, Macau and US.

Responsibilities:

• Designed and delivered an Employers’ Liability Rating System that included modeling of all business activities from conceptual to procedural level. Worked closely with underwriters and actuaries.
• Gathered and finalized requirements for PAS from business users through direct communication.
• Successfully conducted JAD sessions to help resolve conflicts among development, testing and claims teams.
• Authored Business Requirement Documents, Functional Specifications and Technical maps for Policy team.
• Work with Requirements Traceability Matrix (RTM) for UI requirements implementation.

American Express, Phoenix, AZ                                                                                                                                    Sep 2016 – Nov 2016

Test lead & Business Analyst

Test Lead and Business Analyst for QA for API Commerce Engine involving strategic and technical test consulting with multiple vendors.

Responsibilities:

• Developed strategic partnerships with Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products and Process. Mentored and managed team of new trainees.
• Implemented solutions using structured SDLC approach and delivered projects using agile methodology.
• Facilitated JAD sessions and design meetings with stakeholders, SMEs and Interface Leads.
• Delivered sign off on Functional Requirement Document (FRD) and Technical Design Document (TDD).
• Conducted status review meetings with Director, Project Managers, Business and team members.

PENN National Insurance, India                                                                                                                                                Nov 2015 – Aug 2016

Lead Business Analyst

Led a team of Business Analysts for Commercial Lines. Customized client’s Policy Administration System and Claims System.

Responsibilities:

• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements for General Liability, Property and Casualty. Developed wire frames for UI screens.
• Gathered and synthesized business and functional requirements and documented SRS.
• Developed As-Is and To-Be Process Flow Diagrams. Liaised with the technology team to derive Functional Requirements.

CVstarr, Manhattan, NY                                                                                                                                                Feb 2015 – Nov 2015

Business Analyst

Responsibilities:

• Customized client’s current Claims system using iVOS tool.
• Delivered Project Shadow Files, that captured data flowing from PAS to claims and generated reports.
• Worked on enhancing features of transactions – Quote/Bind/Issue/Endorsement/Re-issue/Reinstatement.

FedEx, Pune, India                                                                                                                                                            Feb 2013 – Jan 2015

Business Analyst

Responsibilities:

• Built a new ‘Global Pricing Application System’ using Caliber requirement management software.
• Conducted brainstorming, scope defining sessions based on functional and technical feasibility.
• Coordinated Work Product Review sessions between client/development and testing teams.

American Express, Phoenix, AZ                                                                                                                                    Jan 2012– Jan 2013

Business System Analyst

Responsibilities:

• Worked on migrating Data Center, Provider gap analysis on advantages and disadvantages of migration.
• Designed Business Intelligence projects for data visualization and enterprise reporting.
• Supported managers for team presentations and new solutions to back current operating systems of the existing clients.

Cincinnati Financial Corporation, OH                                                                                                                May 2010– Dec 2012

Analyst Programmer

Responsibilities:

• Configured and enhanced policy templates for schedules, wordings, quotes and binders using Camilion Insurance software.
• Supported testing team with review of use cases and test cases.

ACE Solutions, Pune, India                                                                                                                                          Oct 2007– May 2010

Analyst Programmer

Responsibilities:

·          Restructured and enhanced a document creation application in C# that parsed text files to retrieve data, generate quote and binder documents and populate customer information dynamically.

·          Designed and published detailed, data-driven documents with xPression Design tool.

EDUCATION 

2003 – 2007        Bachelors in Technology (I.T.) – Graphic Era University, India