Candidates About

Alex Rivera

PROFESSIONAL SUMMARY:

·         Solution focused IT professional with cross-functional and technical experience servicing client facing liaison based Business System Analysis and Process Improvement roles within Financial Services, Pharmaceutical, Healthcare and Management Consulting Industries

• Strong analytical skills with the ability to collect, organize, analyze and disseminate significant amounts of information with attention to detail and accuracy

PROFFESIONAL EXPERIENCE:

Deloitte Touche Tohmatsu Limited                                                                                                                Dec 2017 - Present

Senior Business Systems Analyst

·         As part of the Global Technology Services (GTS) team, delivered a global ServiceNow workflow platform to the global shared services organization (CoRe) within Business Operations

·         Participated in ServiceNow ticket based system workflow creation during international Joint application design (JAD) sessions

·         Gathered detailed client requirements and platform configuration needs

·         Maintained SharePoint data repository that captured project documentation, action items list, and testing feedback issue log

·         Created PowerPoint slides presented to client leadership during progress meetings

JPMorgan Chase & Co.                                                                                                                                     Dec 2016 – Dec 2017

Business Data Analyst

·         Facilitate meetings with business support groups (BSG) to elicit and document reporting data needs as a reporting work stream liaison for new Single Lending Desktop system project

·         Participate in solution state report JAD sessions representing BSG needs during prototype logic evaluations/walkthroughs

·         Partner with DW/BI teams to conduct gap analysis to trace data elements from legacy DBs through transformation into new project data mart

AmeriGas Propane, Inc.                                                                                                                                   Apr 2016 - May 2016

Senior Business Analyst

·         Facilitated requirement elicitation and process flow meetings with Houston business unit as a liaison for supply/logistics system re-design project

·         Developed, maintained functional specification document (FSD) artifacts for financial sponsor and stakeholder review

·         Evaluated, analyzed proposed functional specifications with future state requirements for process flow efficiencies

GlaxoSmithKline, PLC                                                                                                                                         Jun 2014 - Dec 2014

Senior Data Analyst

·         Supported process monitoring, quality improvement, policy coordination, and communications efforts, required to support the established US Transparency Data Operations & Reporting (TDOR) team.

·         Conducted data QC/QA, trans-formative tasks to ensure accuracy/completeness of Open Payment / US HCP Spend Transparency reporting requirements and federal submission preparation.

·         Maintained control of effective policy, process, procedure documentation in compliance with established US Transparency requirements, business/audit standards.

·         Created Level 1 monitoring process improvements that reduced workflow completion time by 30%

Berkadia Commercial Mortgage                                                                                                                   Dec 2013 - Jan 2014

Senior Business Analyst

·         Elicited and documented requirements from loan administration business group to automate manual insurance compliance review process for internal Insurance Compliance System development project

·         Identified mandatory database fields from multiple systems to be extracted for merged source of truth ICS database

·         Developed and maintained business requirement document (BRD) artifacts for project stakeholders and sponsors

·         Facilitated future state process flow work sessions with business group. Documented business needs for new ICS front end GUI

Children’s Hospital of Philadelphia                                                                                                            Oct 2012 - Oct 2013

Senior Business / Systems Analyst

·         Facilitated the requirement flow between Business units and IT software development team as the primary project liaison for projects pertaining to web content management and Epic development; IT architecture upgrade, clinical and business continuity asset management

·         Developed and maintained business requirements document (BRD) artifacts for executive sponsors, stakeholders, and PMO review

·         Created flow diagram, use case artifacts for new feature functionality for new system enhancements

·         Created and executed User Acceptance Testing (UAT) artifacts for enterprise wide asset management project

Century Link Inc.                                                                                                                                                   Jul 2012 - Sep 2012

Business Systems Engineer

·         Facilitated the requirement flow meetings between Business units and IT software development team as the primary liaison

·         Developed and maintained business requirement documents (BRD) for new feature functionality that enhance system flexibility, reliability and maintainability for new products and services

·         Led project stakeholders to analyze complex client problems, defined system vision and scope, elicited and gained consensus on functional requirements

New York Life Insurance & Annuity Company                                                                                       July 2011 - July 2012

Financial Analyst / Agent (FINRA CRD# 5717442)

·         Conducted educational financial workshops and seminars

·         Developed individually customized financial planning for business owners and families

·         Diversified individual client's retirement income, education, and wealth accumulation and distribution management needs

Meyers Associates, LP                                                                                                                                       July 2009 - Dec 2009

Financial Advisor

·         Completed accelerated training program to receive Series 7 License in less than 12 weeks

·         Refined work productivity through goal oriented training to effectively increase time management performance by 25%

·         Developed techniques for cultivating a personal client base through client needs assessment

Total QMI                                                                                                                                                               Jan 2008 - Mar 2008

Business Analyst

·         Drove optimization planning for daily marketing campaign data from manual to an automated system

·         Analyzed current daily and weekly system job flows efficiency improvement opportunities

·         Conducted business requirements gathering sessions

World Fuel Services Corporation                                                                                                                 Feb 2007 - Oct 2007

Business Analyst

·         Discovered, analyzed, synthesized, and documented informational needs for both analytical, and decision support

·         Translated functional requirements into technical requirements used by development team

·         Worked with the quality assurance manager to develop the system test plan

·         Participated in project scope definition and represented the user community in the technical design process

Securities Industries Automation Corporation                                                                                       Dec 2000 - Jan 2006

Business Support Manager - Mainframe environment

·         Supervised Access DB team efforts in Excel report publications used by all management levels for strategic planning and decision making purposes

·         Monitored and ensured successful nightly transactional processing for daily market trading

·         Managed team efforts as the escalation point for handling all system issues to a successful resolution

·         Created standard team procedures to maintain synchronized communication between all business functional groups resulting in new hire training time reduction of 30%

·         Conducted yearly performance reviews of all team members resulting in compensation adjustments

Quality Assurance IV/ Business Analyst

·         Delivered Program Management Artifacts

·         Spearheaded the QA responsibilities that lead to a successful Exchanged Traded Fund (ETF) NYSE launch symbols listings

·         Created structured test plans, scripts and conditional data using formal testing methodologies

·         Published documents intended for executives, developers, clients, and regulatory agencies

·         Developed and executed detailed (UAT) plans based upon functional requirements and system design

·         Coordinated development meetings with product planning to identify and reduce program defects

TECHNICAL SKILLS:

·         Applications / Programming: MS Office 2016, SQL Server

·         Operating Systems: IBM 3390, Windows 10

·         Data Quality: Oracle Client, Toad for SQL Server, MS Excel

·         Web-based, Collaborative Platform: SharePoint 2013

·         Requirements Document Management: CaliberRM 2008, HP Quality Center 11

·         IT Service Management: (ITOM, ITBM) ServiceNow

·         Business Analysis: MS Visio, MS Excel 2016

·         Business Continuity: Frontline Live, MS Systems Center

·         Development Methodologies: Agile, SDLC, SEP, RAD

EDUCATION/ CERTIFICATIONS:

·         Life Insurance Producer License, Pennsylvania - New York Life Insurance Co. Valley Forge General Office, Berwyn, PA

·         General Securities Representative (FINRA CRD# 5717442) - Series 7 License - New York, NY

·         B.S. - Management Science Information Systems - Pennsylvania State University, Mary Jane and Frank Smeal College of Business, University Park, PA (08/95)