Candidates About

Abhinav Gupta, CBAP

·       Around 5 years of experience in business and quality analysis, business relationship management.

·       Certified Business Analysis Professional (CBAP), certified by International Institute of Business Analysis (IIBA)

·       Functioned as Business and Quality Analyst with Property and Casualty Insurers to modernize legacy core systems in Policy Administration, Billing, and Claims in both commercial and personal lines.

·       Excellent understanding of North American P&C Insurers key challenges and pain points, application landscape and integration of Policy Administration System, Billing System, Claims Management System.

·       Ability to quickly grasp new domain knowledge, possess curiosity to delve deep into the issues, and come up with innovative solutions.

·       In-depth experience in Guidewire Billing Center 7.0, Duck Creek Policy and Billing Center. Knowledgeable about Guidewire Policy Center, Guidewire Claims Center, and Duck Creek Claims Center.

·       Wide exposure to various SDLC methodologies including Agile (Scrum), Waterfall, Rapid Application Development.  Experience with  BI tools (JIRA, Rally).

·       Exceptional verbal and written communication, problem solving, and analytical skills.

·       Expertise in business requirements elicitation, developing system and functional requirements, creating BRDs, preparing test plans, requirements traceability matrix (RTM), leading UAT sessions and assisting QA team. Experience in facilitating requirements workshops including JRP and JAD Sessions, conducting brainstorming sessions, conducting defect triage sessions, administering structured interviews, surveys, and questionnaires.

·       Worked extensively on defining product backlog, sprint backlog, writing epics and user stories, and creating user story elaboration documents; created use case diagrams, activity diagrams, data flow diagrams, context diagrams, and collaborated with architects to develop class diagrams.

·       Strong experience in functional testing, conducting UAT, writing business scenarios and acceptance criteria.

·       Collaborated with various project stakeholders to drive consensus in requirements and negotiated and managed conflicts.

·       Strong skills in writing SQL statements.

·       Acted as a go-to person to resolve conflicts, straighten issues, and streamline day to day operations.

M.S. (Engineering)                                                                                                                                                                     Jan 2014

The University of Kansas, Lawrence, KS                                                                                                                GPA : 3.76/4

B.Tech. (Engineering)                                                                                                                                                            June 2010

IIT (ISM) Dhanbad, India                                                                                                                                     GPA : 7.73/10

SwaBz Systems, LLC                                                                                                                                           Dec 2013 - Present

Senior Business Analyst

Swabz Systems LLC is Information Technology Consulting & Software Product Development Company with presence in Canada, USA, and India. I have been involved as a Senior Business Analyst in projects for clients of SwaBz Systems listed below.

Client – TMNA Services, LLC, Bala Cynwyd, PA                                                                                     July 2015 – Present

Project 1: APPS Mitigation

Senior Business/Quality Analyst

TMNA Services, LLC are in the process to replace their in-house application APPS (Access PHLY Processing System used as a Policy Admin, Billing and Claims Processing System) with Guidewire Policy Center and Billing Center, which will be used for handling and billing of the new and renewal business once it goes LIVE. However, the claims will still continue to process in APPS. I was involved in APPS Mitigation, i.e, to make any required changes to the functionality of existing application that would be impacted as a result of introduction of a new billing system.

·         Created themes and user stories out of a large set of requirements for mitigating their in-house Policy admin, billing, and claims system because of introduction of Guidewire Policy Center and Billing Center for their new and renewal business.

·         Assisted project manager in charting out the project plan.

·         Led a team of 3 business analysts and 5 quality analysts and was responsible to assign and track their work on a daily basis.

·         Prepared functional and technical requirements documents (user stories) containing Acceptance criteria and received sign-offs from the business.

·         Worked closely with the Guidewire and APPS Mitigation design team and contributed in solidifying the design requirements.

·         Proposed and implemented a process for bug tracking, assignments, bug fix and re-testing that led to streamlining of daily operations.

·         Managed QA team and trained individuals to follow the defined process for smooth daily operations. Also, coordinated with off-shore teams resolving their day-to-day issues.

Project 2: Records and Information Management (RIM) Initiative

Senior Analyst

Tokio Marine North America Inc., including its subsidiaries and affiliates, has established a Records and Information Management (“RIM”) program to provide for the preservation of various categories of Records for specific periods and to provide for systematic discarding of materials that no longer need to be retained.  The overall scope of the RIM program is to ensure that company records are managed consistently and are retained for the minimum periods specified in applicable laws and regulations. As an analyst, I was involved in identifying what company records need to be in compliance with the retention schedule and to implement a purging process (automatic or manual) for these records. I was also involved in migration of unstructured records to a storage repository to manage them better.

·         Helped the law firm, DLA Piper, to determine the retention schedule for TMNA group of companies and finalized the retention schedule (containing 212 record series) in consultation with legal records retention analyst.

·         Identified the key stakeholders who had a vested interest in the project and determined the stakeholders list and responsibilities. Identified Local Records Coordinators (LRCs) for each department (41) in each group company (4).

·         Created a template to conduct surveys across each department for each group company to identify the locations where and how each department stores their records.

·         Helped LRCs fill the surveys correctly and was a single point of contact for their questions.

·         Suggested the creation of a database to easily manage the large data received as survey results and created the database.

·         Conducted in-depth analysis of the database and survey results (41 departments, 63 Information systems, 212 record series), generated reports in Cognos, and presented the results to the higher management for their feedback on further steps.

·         Identified the technical owners for all Information systems for each group company.

·         Determined a process to tackle and apply retention to the records stored in each structured (automatic) and unstructured (SharePoint, network drives, local drives) Information system.

·         Brought technical owners up to speed with the records retention requirements and drafted a retention plan to purge the data in accordance with retention schedule for each structured system.

·         After in-depth cost benefit and feasibility analysis and discussions, determined SharePoint to be used as the document management system for unstructured records such as those in Network drives, local drives, email.

·         Collaborated with enterprise architect to develop a plan for migration of records from network and local drives and emails to SharePoint.

·         Determined the retention metadata for each record series and the plan to apply retention to each identified record in each information system.

Client – GEICO Insurance, Chevy Chase, MD                                                                                       Dec 2013 – June 2015

Business/Quality Analyst

GEICO Insurance was involved in replacing their legacy Policy Admin and EXCEED billing system with Duck Creek Policy Admin and Billing Center. I was involved in the requirements, implementation and testing phase of the project as a part of multiple scrum teams.

·         Was part of multiple teams in implementation of Duck Creek Policy Center and Billing Center.

·         Served as a single point of contact for all the client communications and managed customer relationships.

·         Authored Functional Design documents containing Business processing mapping, screen flows, Data migration and integration and received acceptance from client.

·         Developed Sprint Plan, User Narratives, Future State Process Flows & Activity Model, Use Case Inventory, Business Rule Inventory, UI Design, UI Navigation Flow, UI Specification, Configuration and Integration Requirement, Functional Test Cases and Usability Test Cases.

·         Analyzed Mainframe IMS and Oracle databases and mapped data to the new database.

·         Assisted the architecture team in developing the ETL design and architecture to migrate the data from existing database to the new Duck Creek database.

·         Conducted Requirement Gathering, JAD, and User Training Sessions.

·         Developed screen mockups for front end application.

·         Developed test plans and performed unit, regression, and user acceptance testing.

·         Executed test scenarios, raised bugs, authored daily and weekly defect reports.

·         Conducted defect triage sessions with client on a regular basis.

·         Performed Business and Technical requirements gathering for web application developed using Agile software development methodology.

·         Created graphical reports for business stakeholders every release to provide current status updates about the project.

• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Participated in meetings to establish and enforce SharePoint best practices and standards; manage proper security group naming conventions & security assignment processes

Flick2know Technologies Pvt. Ltd., Gurgaon, India                                                                             May 2010 – July 2012

Business Analyst and Development Manager

Flick2Know Technologies was founded in 2010 by a group of friends from ISM Dhanbad. I was a part of the organization from the very inception until July 2012. I was instrumental in establishing and streamlining business processes in the organization from scratch and help F2K target potential customers in the market. As it started growing, I played a key role in implementation and promotion of F2K products (QR-based marketing platform, Field Assist) and maintain customer relationships.

·         Was one of the very first and core members of the start-up initiative.

·         Worked with promoting QR-based marketing platform, the first venture of our start up.

·         Researched and analyzed the market for potential customers and created a small database citing the findings of market research and needs of customers.

·         Created presentations and held sessions with clients and helped develop a fairly large customer base.

·         Acted as a liaison between the product developers in the company and clients to clearly elicit and document the product requirements and deliver a well-tested high quality product.

·         Created excel based templates to record requirements, test plans, change requests, current statuses to streamline business processes.

·         Regularly followed up with clients to be abreast of their changing needs and facilitate development and delivery of any change requests and enhancements.

·         Was an integral part of the initial phase of requirements gathering for a product named as ‘Field Assist’ that was launched later by F2K.