Type

Category

Components

Technology and Tools

Technical

CRM - Veeva CRM, Veeva Vault, Salesforce (Advanced Admin) Oracle on Demand, Microsoft Visio, ServiceNOW, ORACLE Toad, INFORMATICA 8.1, Reflections, Documentum and FileNET Imaging Services

Databases

Technical

ORACLE 9i, ORACLE 10G, SYBASE

Scripting Languages

Technical

Unix Scripting, Windows Scripting

Reporting and Managing

PM

Reporting at Engagement level. Conducting Business Meeting. Offshoring initiatives and Team Building.

Experienced in Project Audits.

Knowledge Generation 

Functional

Generating information on Current Business Process and providing a roadmap for future architecture and business process generation with the help of DFD and Visio Diagrams.

GAP Analysis, BRD and FRD preparation.

Content Generation – Power Point Decks and Documents for RFP

Preparing Case Study for existing Implementation

QA and BAT Support

Functional

E2E Testing Support before and during BAT. Test Strategy planning, generation and execution. Support to QA throughout project life cycle

UAT and Warranty Support

Functional

E2E user support during UAT, documenting training manuals and conducting trainings for end users

Release Documentation for Post Release Support

Client and Domain

Role

Organization

Location

Technology Stack

GILEAD LIFE SCIENCE

(LIFE SCIENCE)

PRINCIPAL PLATFORM MANTIANENCE AND SUPPORT

COGNIZANT

FOSTER CITY

(USA)

Salesforce and Veeva CRM

MYLAN PHARMACEUTICALS

(LIFE SCIENCE)

SENIOR TECHNO FUNCTIONAL CONSULTANT

&

SUPPORT LEAD

COGNIZANT

PITTSBURGH (USA)

Veeva CRM, Vault PromoMATS & Salesforce

BIOGEN IDEC

(LIFE SCIENCE)

SENIOR TECHNO FUNCTIONAL CONSULTANT

&

PROJECT LEAD

COGNIZANT

KOLKATA

ORACLE CRM ON DEMAND, ORACLE iSales, ORACLE SQL, SFDC and Veeva CRM

JOHN HANCOCK AND MANULIFE GLOBAL

(INSURANCE)

SENIOR BUSINESS ANALYST

&

SERVICE DELIVERY LEAD

COGNIZANT

BOSTON (USA), & KOLKATA

UNIX SCRIPTING, SYBASE, MICROSOFT SEQUEL SERVER, WINDOWS SCRIPTING

TOYOTA FINANCIAL SERVCIES

(AUTO FINANCE)

BUSINESS ANALYST

 &

  TEAM LEAD

TATA CONSULTANCY SERVICES

TORRANCE

(USA), & KOLKATA

UNIX SCRIPTING, ORACLE, DOCUMENTUM ADMIN, INFORMATICA 8.1

Title

 Veeva CRM, Salesforce CRM Maintenance and Platform Support

Project Description

1.       Gilead Sciences, Inc. is a research-based biopharmaceutical company focused on the discovery, development, and commercialization of innovative medicines. The CRM portfolio aimed at providing 360degree support in the following areas –

a.       Account and Customer Management

b.      Call and Activity Management

c.       Order and Sampling Management

d.      Opportunity and Case Management

e.      Document Management

2.       The Project is aimed to maintain and support multiple CRM portfolio across NA. 

Role

Principal Platform Maintenance and Support Manager

Responsibilities

1. Customer Expectation Management in diverse portfolios across CRM Track.
2. Support, Transition and Enhancement of Existing Application covering all phases of development from requirement gathering to Hypercare Support.
3. Service Level Management and Managing Changes across CRM track.
4. Quarterly License Audit for overall cost reduction objective.
5. Involvement & Contribution in Innovation council resulting in hard and soft dollar savings for customer. 

Special Software             

SVN, ANT, Eclipse, Flosum, ServiceNow

Work Location(s)            

Foster City CA; USA

Title

 Veeva CRM, Salesforce CRM and Vault PromoMATS Support, Maintenance and Small Enhancements under Provider Tower

Project Description

1.       Mylan is an American global generic and specialty pharmaceuticals company covering a vast portfolio of 7500 products. The CRM provider portfolio aimed at providing 360degree support in the following areas –

a.       Account and Customer Management

b.      Call and Activity Management

c.       Order and Sampling Management

d.      Opportunity and Case Management

e.      Document Management

2.       The Project is aimed to maintain, support & enhance multiple CRM portfolio globally.  

Role

Senior Functional Consultant and Support Lead

Responsibilities

1. Customer Expectation Management in diverse portfolios across CRM Track.
2. Support, Transition and Enhancement of Existing Application covering all phases of development from requirement gathering to Hypercare Support.
3. Service Level Management and Managing Changes across CRM track.
4. Quarterly License Audit for overall cost reduction objective.
5. Involvement & Contribution in Innovation council resulting in hard and soft dollar savings for customer. 

Databases                          

ORACLE 10 G

Special Software             

SOAP UI and ServiceNOW

Work Location(s)            

 Pittsburgh  PA , USA

Title

 Oracle CRM on Demand Implementation in ASIA PAC, EUROPE and NA.

Project Description

1.       Biogen Idec is a leading Biotech based Pharmaceutical Company which discovers, develops and delivers to patients worldwide innovative therapies for the treatment of neurodegenerative diseases, hemophilia and autoimmune disorders with reporting on –

a.       Customer Activity

b.      Customer Intelligence on competitive market products

c.       Customers actively using Biogen product

                                                               i.      Customer opinion (adoption) recording

d.      The average number of units (of product sold) by the Sales Reps.

2.       The Project is aimed to decommission their Siebel Application in all Geographies with Oracle CRM cloud solution.

3.       Agile Methodologies are adopted with deliveries in sprints

Role

Senior Functional Consultant and Project Lead

Responsibilities

1.       Client/Business user Interaction and team building from offshore location Capturing Functional Requirements and Documenting BRD

2.       Complexity Point Estimation, Analysis, Design, Testing

3.       Attending Meetings and providing status report to management.

4.       Contributing to Innovation Task Force from time to time

5.       Conducting Knowledge Sharing Sessions at Project Level

Databases                          

ORACLE 10 G

Special Software             

SOAP UI and TOAD 10

Work Location(s)            

 Kolkata, India

Title

 R2K Retail Asset Mnmg Team/ Vignette Migration Project/EPresentMent Development

Project Description

1.       Retails 2000 (R2K) is the name of a suite of applications used to provide post-issue service for Life and LTC policies. It has approximately 800 plus active users every day based across the globe.

2.       The main objective was to perform a hardware refresh and software upgrade on the SalesNet/ServiceNet infrastructure.  The major component of this is the Vignette content management software v.8.0 from v6.0.8

3.       The EPresentment project aimed at complete automation of paper copy statements for Commission Agents in Life Pro and replacing the existing infrastructure with a edelivery process.

Role

Senior IT Business Analyst and Service Delivery Lead

Responsibilities

1. Client/Business user Interaction and team building from onsite/offshore location.
2. Capturing Functional Requirements and Documenting BRD at client location
3. Requirement gathering, analysis, design, testing
4. Attending meetings and providing status report to management.
5. Contributing to Manulife Innovation council from time to time( 4 assets published and implemented)
6. Conducting Knowledge Sharing Sessions at Branch Level
7. Incident and Problem Management

Languages                                          

Unix Scripting, Sybase, Java, Windows Scripting , SQL Server 2010

Special Software             

Vignette 8.0 Workspace, App Console, Configuration Console, Rational ClearCase

Work Location(s)            

 Kolkata, India and Boston, MA USA

Title

 Document Management Solutions

Project Description

1.       Document Management Solutions (DMS) provides means for electronically handling and storing documents for Toyota Financial Services.

2.       Documentum Group provides means for creating solutions a proper electronic repository for legal tax and other compliance departments under Toyota Financial Services

Role

Developer, Business Analyst and Team Lead

Responsibilities

1.       Client/Business user Interaction and team building from onsite/offshore location.

2.       Capturing Functional Requirements and Documenting BRD

3.       Requirement gathering, analysis, design, testing

4.       Providing as is to be architecture for legacy application

5.       Attending meetings and providing status report to management.

6.       Streamlining support and maintenance of Content management Application with process innovation.

7.       Publishing White Papers/Success Stories in Internal knowledge Portal – Knowmax.

8.        Representing TFS in EMC TCS TEG group.

9.       Conducting Knowledge Sharing Sessions at Branch Level.

Languages                                          

Java Scripting, Windows Scripting, Oracle PL/SQL procedures, Unix Scripting

Special Software             

FileNET IDM 4.0 Desktop and Viewer, Documentum Administrator 6.5, Workflow Manager, Documentum Composer,Content Server, Webtop , Serena Version Manager, Mercury Test Director, Microsoft Visio, Citrix, Informatica 8.1.

Work Location(s)            

 Kolkata, INDIA and Torrance, California USA