Candidates About

 

Jesus Guim

HIGHLIGHTS

§  With 20 years of IT Professional experience - five (5) years as full-time network administrator, and fifteen (15) years as IT Consultant assigned by service providers to their corporate clients.

§  Supervised up to fifteen (15) IT consultants, while on a Team Leader role in a hardware refresh and Windows migration project at Chase Bank.

§  Designed and built a corporate network from ground and up – having only a Novell 4.5 server - with Windows servers for domain, files, printers, SQL database, IIS, Exchange, Citrix, and Cisco routers, while on a Network Administrator role at Summit Security Services.

§  Integrated wireless networking to an existing ethernet LAN and introduced the wireless printing of medical prescriptions by doctors, using their windows phones, while on Network Administrator role at Sephardic Home for the Aged.

§  Administered Apple OS X servers’ migration to XSAN server, while on a Senior Technical Support Analyst role at Oxford University Press.

§  Finished training classes for PMP, ITIL, Agile Practices at Lynda.com and GreyCampus.com.

 

CERTIFICATION EXAMS PASSED

§  Project + - CompTIA Project Management for Information Technology

§  MCSE - Microsoft Certified Systems Engineer

§  ACSA - Apple Certified Systems Administrator

§  ACTC - Apple Certified Technical Coordinator 

§  ACHDS - Apple Certified Help Desk Specialist 

§  A+ - CompTIA Certified A+ Professional

§  CCENT - Cisco Certified Entry Networking Technician

EDUCATION

§  Master of Public Administration – Annunciation College Graduate School, Philippines

§  Networking Technology, Continuing Education - New York University, New York City

§  Computer Business Diploma - Drake Business School, New York City

§  Computer Technology - Southern Luzon Technology, Philippines

§  Bachelor of Science in Agriculture (BSA) - Bicol University, Philippines

 

EXPERIENCES

 

Windows 10 Migration Engineer                                              Dec 2017 – Mar 2018

TP ICAP, Kohls, and Group M                                                  New York & Jersey City

 

• Served as Windows 10 and Office 365 migration and deployment project specialist.
• Collected data of system specs and softwares of computers that were candidates for migration.
• Imaged computers using migration deployment tools (MDT), and user state migration tools (USMT).
• Deployed newly imaged computers, and configured networking connectivity, virtual private networking (VPN), and BitLocker and Sophos encryption.
• Configured Office 365, Outlook 365, and other special applications for different departments.
• Provided technical support assistance to users, who received newly deployed computers.
• Updated weekly and monthly accomplishment reports using MS Excel through SharePoint server.
• Collected problems encountered from users for quality assurance purposes.

 

 

 

Senior Desktop Support, Lead Tech                                           Nov 2016 to Jun 2017

Metropolitan Transportation Authority                                                 New York, NY

 

• Served as Team Leader, while performing hands-on migration, deployment, and technical support duties.
• Imaged new computers and Citrix thin client devices (virtual desktops) for Citrix server connections, using WYSE.
• Used user state migration tools (USMT), migration deployment tools (MDT), and SCCM 2012 server.
• Assisted users by phone remotely and at their desktops to support the Citrix thin client migration project; Used ServiceNow as ticketing system.
• Configured Office 365, Office 2016, Adobe Creative CC, and other applications for different departments.
• Configured ethernet and wireless networking, virtual private networking (VPN), and BitLocker encryption.
• Updated daily, weekly and monthly accomplishment reports using MS Excel.
• Assisted in quality assurance testing of Windows 10, and Citrix thin client devices, and recommended improvements needed for the Windows 10 migration phase.

 

Senior Technical Support Analyst                                             Feb to Nov 2016

Financial Industry Regulatory Authority                                  New York, NY

 

• Provided technical knowledge of migration and deployment strategies I’ve learned from past projects to supervisors and co-consultants.
• Collected data of system specs and softwares of computers that were candidates for migration.
• Imaged computers using migration deployment tool (MDT); backed-up and restored files using user state migration tool (USMT).
• Deployed Windows 7 computers, and configured virtual private networking (VPN), ethernet and wireless networking, BitLocker encryption, Office 2016/365, Adobe Creative CC, and other applications for lawyers.
• Used SCCM 2012 server client console and Windows Apps Store to push additional applications to workstations.
• Provided technical support by phone and face-to-face to regular users, Directors, Lawyers, and Executives after the deployment process.
• Updated daily weekly and monthly accomplishment reports using MS Excel through SharePoint server.

 

Windows and Mac Migration Engineer                                                New York City, NY

TIME INC & Cable Vision                                                         May 2015 to Jan 2016

 

• Collected data of system specs and softwares of Mac and Windows computers for migration.
• Manually backed-up large data files and restored them to the newly deployed computers.
• Used migration deployment tool (MDT), user state migration tool (USMT), SCCM 2012 server, and JAMF Casper.
• Used SCCM 2012 server client console and Windows Apps Store to push additional applications to workstations.
• Configured and deployed Windows 7, virtual private networking (VPN), ethernet and wireless networking, BitLocker encryption, Office 2010, Adobe Creative CC, and other applications needed in a TV cable company and magazine publishing company.
• Updated weekly and monthly accomplishment reports using MS Excel through SharePoint server.

§  Provided technical support to users related to hardware configurations, Microsoft Office, Adobe CC and other plications related to publishing

 

 

Assistant Director of Information Technology                          Apr 2014 to Oct 2014

Parkchester South Condominiums                                           New York, NY

 

• Assisted the Director of Information Technology in the implementation of Windows 7 migration project, CCTV hardware refresh project, and the day-to-day operation of IT Department.
• Acted as Director of Information Technology when the IT Director was absent or unavailable.
• Administered Windows servers for networking, database, email, web server, and CCTV camera servers.
• Supervised the technicians in the configuration and installation of CCTV cameras around the condominium properties.
• Supervised the technicians in the help desk and desktop support operations of the IT department.
• Provided technical support by phone and face-to-face to regular users, and Executives on regular, daily basis.

 

Windows 7 and Mac OS Migration Specialist                           Apr 2009 to Apr 2014

Various Companies Listed Below                                             NY, NJ, CT, NC, FL, Canada

                                                                       

§  General Reinsurance, CIT Bank, Regeneron Pharmaceuticals, North Shore Long Island Jewish Hospital, Chase Bank, NYC Board of Education

§  Used Easy Transfer, Zero Touch Migration, Microsoft deployment tool (MDT), user state migration tool (USMT), SCCM 2012 server, Symantec Ghost, and JAMF Casper Suite in Mac OS migration.

§  Configured virtual private networking (VPN), wireless networking, PGP and BitLocker encryption, Microsoft Office, Adobe Creative CC, and other applications.

• Provided technical support by phone and face-to-face to regular users, Executives, and VIP users after the deployment process.
• Conducted quality assurance (QA) testing of various softwares for compatibility, and pilot testing of MDT-created images for Windows 7 and Windows 10.
• Updated daily weekly and monthly accomplishment reports using MS Excel through SharePoint server.

§  Served as Trainer, and Team Leader when requested by the Project Managers.

 

Senior Technical Support Analyst                                             May 2008 to Mar 2009

Halcrow-Yolles Group                                                             New York, NY

 

§  Administered Cisco routers, Windows servers, HD printers, VoIP devices, and DLT backup devices.

§  Set-up audio-video conferencing and presentation devices for President and VIP Executives.

§  Configured and deployed workstations, servers, routers, firewalls, switches, & telephone system.

§  Provided desktop and phone support to the President, Executives, Architects, and Engineers.

§  Provided technical support using remote desktop control, TeamViewer, and GoTo Assist softwares.

§  Provided support for Blackberry cell phones, PDA’s and other wireless mobile devices.

 

Data Center Operations Support                                              Oct 2007 to Apr 2008
Access Integrated Technology                                                  Brooklyn, NY

 

§  Configured, troubleshoot, and setup Windows and Macintosh computers in a network data center.

§  Monitored Cisco routers, UNIX & Windows servers using HP OpenView.

§  Monitored industrial uninterruptible power supplies (UPS), and other networking devices.

§  Acted as “Smart Hands,” for remote Engineers and clients in configuring servers, routers, and other networking devices.

§  Provided technical support by phone, remote desktop control (RDC), TeamViewer, & GoTo Assist.

§  Setup, troubleshoot and traced problems of Ethernet and fiber optic network cables.

 

 

Trading Floor Technical Support                                               Dec 2006 to Sept 2007
Royal Bank of Canada, and Bear Stearns                                New York, NY & Jersey City, NJ

 

§  Served as Frontline Support for traders on market data and trading softwares.

§  Provided support for Bloomberg, Thompson Reuters, and hardware devices for trading.

§  Administered Windows 2003 servers, Cisco switches, routers, and telephone systems.

§  Imaged, configured workstations, printers, data servers, and voice recording servers.

§  Provided technical support to VIP’s, executives, and personnel in the back office.

§  Provided support for Blackberry, PDA’s, and other wireless mobile phones.

§  Written technical user’s mini-manual marketing and trading softwares.

 

Senior Technical Support Analyst                                             Jun to Dec 2006
Oxford University Press                                                           New York City, NY  

 

§  Administered OS X servers, workstations, HD printers, and audio-video web conferencing devices.

§  Assisted the President, VIP executives, Adobe CS users, graphic designers, writers, and editors.

§  Configured Adobe CS applications, Office apps for Mac, Outlook and Exchange server for Mac.

§  Provided technical support by phone and face-to-face to executives and regular users.

§  Designed and implemented migration of old Macintosh servers to OS X SAN server.

§  Written technical guidelines and conducted trainings for Macintosh and Windows applications.

 

Team Leader, Hardware Refresh Project                                  Jan to Jun 2006          

JP Morgan Chase                                                                     New York, NJ, & CT

 

§  Served as Technical Team Leader, supervised technicians in rollout operations.

§  Configured and deployed Windows 2003 servers, workstations, printers, UPS and Liebert PODs.

§  Managed, traced, and resolved problems of switches, routers, and ethernet cable connections.

§  Configured and deployed banking operations paraphernalia and devices.

§  Provided technical support to VIP executives and bankers after the rollout.

§  Prepared status and accomplishment reports from each branch assignment.

 

Cisco Wireless Network Integration                                          Jan to Dec 2005

IBM - NYC Board of Education                                                 New York City, NY  

 

§  Conducted surveys, planning, and testing of wireless access points.

§  Assisted Engineers in designing blueprints, using MS Visio, for wireless access point installations.

§  Configured and deployed Cisco routers, switches, Firewalls, and wireless access points.

§  Configured PowerBooks, laptops, Cisco IP TV servers, Windows 2003 servers, and printers.

§  Managed, traced, and resolved problems of Ethernet and Fiber Optic cable connections.

§  Provided technical support to students, teachers, and other school personnel.

 

Network Administrator                                                                        Nov 1999 to Dec 2004

Summit Security Services, and Sephardic Home for the Aged   New York City, NY  

 

§  Served as Leader of IT department; supervised Technical Support Analyst, and service providers.

§  Administered Windows 2000 servers, Exchange 2000, SQL 2000, & HP Open VAX servers.

§  Administered Veritas backup, Dell DLT backup tapes, SonicWall routers, and Nortel switches.

§  Provided technical support to President, Directors, VIP executives, doctors, nurses, and other users.

§  Redesigned corporate web site, http://www.sephardichome.org, hosted at an IIS server.

§  Administered daily backup and restores using ArcserveIT and Veritas Backup Executive.

 

 

 

Migration & Rollout Technician                                                            Jan 1997 to Oct 1999
Merck-Medco, Bear-Stearns, Wall Street Access                                    New York and New Jersey

§  Surveyed, backed up, and restored profiles, data files, network connection, and drive mappings.

§  Installed and configured Bloomberg, other market data and trading softwares.

§  Backed-up old files for migration and restored them back to newly deployed computers.

§  Migrated Lotus Notes email clients to Exchange Mail server and Outlook.

§  Imaged and deployed computers; configured hardwares and softwares; connected to LAN.

§  Upgraded BIOS and memories of workstations, to protect the computers from “Millennium Bug.”