Candidates About

 

Nancy K. Upton PMP

 

SUMMARY        Nancy is a Senior IT Project Manager and Scrum Master with a strong background in software engineering, infrastructure, technical leadership, and process improvement. She has performed key roles on multi-million dollar web-based applications with concurrent projects leading teams up to 200 people. Her projects are in domains such as Data Analytics, Operations, Electronic Health Records, Retail, Accounting, Finance, Legal, Inventory Management, Real Estate and Human Resources. This experience encompasses all phases of the software development lifecycle: business analysis, requirements definition, design, development, implementation and testing as well as estimating, managing change and risk, and working with third-parties and off-shore teams. She has experience with Waterfall, RUP, Agile, Scrum, SAFe, Kanban and PMI-based Project Management methodologies.

 

Methodologies      Scrum, Scaled Agile Framework, Use Cases, User Stories, Data Modeling, Software Development Lifecycle Process, Rational Unified Process and Unified Modeling Language, Rumbaugh’s Object Modeling Technique, ISO 9000, Quality Function Deployment, CMMI, Planview Prisms, ITIL

 

Languages            Java, C++, C, Perl, SQL, Javascript, XML, J2EE, Struts, HTML, ColdFusion, Visual Basic, XML

 

Tools                     ServiceNow, Rational RequisitePro, Rational Rose, MS Office 2010, MS Project 2010, ClearCase, MS Visio, WSAD, Visual Source Safe, JUnit, Log4J, Hibernate, Spring, Business Objects XI, CA Clarity Project & Portfolio Management, CA Open Workbench, Borland Caliber RM 2008, SharePoint, Planview Enterprise, SVN, CA Technologies Rally

 

OS                         Microsoft Windows Platforms, WebSphere, UNIX/Linux

 

Certifications       PMI Project Management Professional (PMP)

                              Six Sigma Green Belt (International Association for Six Sigma Certification)

                              Professional Scrum Master - I Certification (scrum.org)

                              SAFe Advanced Scrum Master (Scaled Agile Framework)

                              SAFe for Teams (Scaled Agile Framework)

 

PROFESSIONAL EXPERIENCE

 

7/15 – 4/18      Ascendum Solutions, Cincinnati, OH

 

Scrum Master/Worldpay (formerly Vantiv), Mason, OH

·         Worked in a dynamic enterprise data organization. Scrum master for teams that developed software around various big data systems: Oracle Big Data Appliance, Oracle Exadata, Vertica.

·         Used Scaled Agile Framework, Scrum, and Kanban methodologies to build teams, perform standard Scrum/SAFe ceremonies and resolve any roadblocks encountered so the teams could be most productive. Led two teams concurrently.

·         Teams’ objectives required building environments and interfacing with systems on other networks, across security systems, and other technical differences. Scrum Servant-Leader activities included extensive infrastructure interactions for new servers, software installations, firewall and network changes. Represented teams with other enterprise teams to coordinate dependencies. Ramped up and provisioned new employees. Coordinated multi-system releases. Used ServiceNow for various ITIL processes such as change management.

·         SM for a team using Kanban that created harmonized domains for presenting data.

·         SM for a team that ingests data using Hadoop, Data Stage, and Python. Data comes from various sources: mainframe, DB2, Oracle, SQL Server, and third-party sources

·         SM for a team migrating Business Object reports to Web Focus. Team built the Web Focus environment from the ground up to include clustering, data recovery and various other environments.

·         Worldpay is a credit card processor. Defined processes to protect data and ensure PCI compliance and enforced auditing requirements. Worked with enterprise security to ensure their approval.

·         Worked toward the migration of a subsidiary’s Vertica data warehouse to the enterprise data lake.

·         Worked as Acting Product Owner for a newly formed team while the position was vacant. Created and prioritized the backlog, determined sprint scope.

 

Project Manager/ Worldpay (formerly Vantiv), Mason, OH

 

·         Managed a large effort to integrate Production Operations organizations in two affiliate companies with the corporate enterprise. Integrated the Service Run Organizations, Technical Service Desks, and Network Operations Center. Moved to a single ticketing system (ServiceNow) and common ITSM processes. ITSM processes are: Service Catalog, Change, Configuration, Knowledge, Incident, Problem, and Request. Includes population of Knowledge and Configuration Management Databases. Moved major incident management and communications into common teams. The half million dollar project had 120 team members and impacted more than five hundred employees.

·         As Project Manager, created a $1.4 million dollar network test lab that duplicates the production environment to enable enhancements, trouble-shooting, and capacity testing.

·         Led a project for outside consultants to provide a Network Assessment of four affiliate companies. On-time completion of SOW deliverables included recommendations and a network roadmap to fill gaps in corporate strategy, standards, compliance, and best practices. Project team of 55 people, budget of $.9 million dollars, and more than 30 subprojects.

·         Led an F5 project to upgrade TMOS operating system on BIG-IP 4200v and 3600 network devices in several data centers.

 

8/14 – 1/15      Cohesion Professional Services, Cincinnati, OH

 

Project Manager/Standard Register, Dayton, OH

·         Managed projects to merge back-office systems and eliminate duplication following the merger of Standard Register and Workflow One. Program Management tasks to define and prioritize projects.

·         Took a project to automate the closing of invoices from initiation through deployment

·         Completed the analysis phase of a back-office data discovery project that maps data between applications so programs from one company can interface to programs from the other.

·         Led the planning phase of a large project to retire applications on a mainframe.

·         Performed the standard PMBOK PM tasks for all phases.

 

7/13 – 8/14      Resolvit, Cincinnati, OH

 

Release Coordinator/Kroger

·         Release Coordinator and Development Lead for Kroger Video Management System. KVMS is a closed-circuit security system. The software system, along with specialized camera hardware and firmware, was designed and built in-house from the ground up by Kroger Research & Development and a third-party partner. The system uses a Windows C/C++ PC GUI application and drivers, .NET remote web client, various application and infrastructure services written in Java, C and C++, SQL Server DB, and IIS Web Server.

·         Took the system from an R&D application to production reliability and supportability standards. Wrote operational requirements documents including Use Cases and User Stories for Camera Diagnostic Dashboard, audit trail, backward compatibility, fallback process, and camera password management.

·         Created the processes to enable the system to be deployed and supported to thousands of Kroger locations and to use many hundred thousand cameras. Worked to define processes to upgrade camera firmware. Manual installations were automated.

·         Created development processes to improve quality. Led a team of nine onshore and offshore engineers. Created and tracked development schedules. Defined a custom JIRA workflow to track tasks and assignments.

·         Setup repeatable development construction, release and phased rollout steps. Added prioritized backlog, task burndown, and build reviews to move the team toward Scrum methods. Added best practices such as Build Notes, Release Notes, Test Reports, Smoke Tests, Rollout Plans, Lessons Learned

·         Managed three product releases as well as a migration of installed stores to a new database vendor, from XP to Windows 7, and upgrades to IE 8 and 10.

·         Worked with third-party vendors and internal teams such as Support Center, Infrastructure, Loss Prevention, Camera Hardware Engineering to develop features and resolve issues

·         Performed a security audit and resolved many security issues

·         Designed and setup separate new hardware environments for Development, QA, and Staging/Production Support

·         Member of Application Development/Support Scrum Team

 

12/11 – 1/13                Resolvit, Cincinnati, OH

 

                                                            Project Manager/Mercy Health (formerly Catholic Health Partners)

·         Project Manager for concurrent projects at one of Ohio’s largest employers. Managed the integration and deployment of third-party vendor software related to clinical patient care monitoring, point of sale, health club management, and patient payments. Planview Enterprise v10 along with Microsoft Project v2010 applications were used with the Planview Prisms methodology.

·         Implemented a new Cashless Payment System for six hospital cafeterias and six gift shops so employees can make purchases for deduction from pay checks. Integrated the new system with Payroll, Human Resources, Finance and seven different security applications. The new system uses CBORD Odyssey, Micros, and Epic software and hardware. Added a new network in each hospital protected by VendorSafe monitoring and Juniper firewalls to safeguard credit information. This solution became the model for the corporate PCI (Payment Card Industry) Compliance strategy and added more complexity to the project. Replaced the point of sale registers and management software in six hospital cafeterias.

·         Upgraded CSI Software Spectrum NG health club management software from v9 to the NG next generation version. Also upgraded workstation and specialized peripheral hardware for three health clubs.

·         Standardized patient payments from different applications and methods in the decentralized enterprise by replacing with RevSpring DataView, DataRegister, and Patient Portal products. With the three new products, seven regions, and ambulatory/non-ambulatory locations, there were 20 distinct subprojects. Replaced dialup credit card machines with card readers attached to workstations. Managed a team to create integration between the Revspring products and HIS systems such as McKesson Star, Meditech, and Invision. The total enterprise-wide project involved more than 200 project team members, 1,000 users, 200 locations

·         The above projects moved the enterprise closer to PCI compliance. Worked with Price Waterhouse Coopers who were engaged to make a strategy recommendation for achieving compliance.

·         Implemented Nash Group PCMAuditor v9 software in one hospital that monitors clinical staffing to provide metrics for optimization.

 

5/09 – 11/11                MedPlus/Quest Diagnostics, Mason, OH

 

Project Manager

·         Project Manager for MedPlus Care360 products providing patient and healthcare information to hospitals, labs, physicians, pharmacies.

·         Project Manager for Data Exchange, an infrastructure SOA Java connectivity hub processing more than one million transactions per day. Managed team of 60 core members. Budget exceeding $5 million/year.

·         Provided metrics information for monitor and control of Care360 Labs & Meds Java web application projects.

·         Project Manager for AutoReceive Java application residing on 32,000 client desktops.

·         Maintained CMMI Level 2 certification and enforced strict adherence of PM-BOK disciplines and company PM processes.

·         Successfully led numerous concurrent million dollar projects using Scrum and RUP lifecycles.

·         Monitored projects and reported status using Earned Value Measurements, Quality Performance Index and other controls.

·         Managed scope, cost and schedule tradeoffs in rapidly changing dynamic industry.

·         Member of Scrum Team

 

6/07 – 2/09            Resolvit, Cincinnati, OH
     

                              Project Manager/Kroger

·         Project Manager for multiple concurrent projects in Real Estate, Accounting, Finance, Inventory, and Human Resource domains. All applications used CA Siteminder access control software. Wrote security plans and obtained Corporate Security approval for role-based security authorization and entitlement.

·         All applications were web-based J2EE development projects using Websphere, DB2/UDB, Struts, Hibernate, and Spring

·         Created business cases, schedules and other project documents, arranged staffing, tracked project expenses and budget, and communicated status. Managed scope, change and risk

·         Established standard project management practices and more rigorous development processes with off-shore development teams

·         Took leadership of a troubled and neglected Real Estate software enhancement effort. Improved team morale by demonstrating solid direction and commitment to results. Several times prevented project cancellation by negotiating with management and business users and showing improvement in problem areas. Managed numerous releases to provide key payment and accounting features as well as production support. Real estate application provided real estate management including lease payments and accounting for more than 8,000 Kroger locations.

·         Determined, implemented, and enforced internal controls necessary to achieve SOX compliance

·         Member of Scrum Team. Created Use Cases to compensate for unstaffed Business Analyst position. Took numerous trips to Kroger Regional Accounting locations to meet with users for requirements and testing efforts

·         Managed integration of facility data with third-party enterprise software solutions.

·         Improved quality by adopting and enforcing a policy of writing test cases and reviewing with users before code construction. Taught business users better testing strategies.

·         Pharmacy wage accounting application targeted Kroger-specific timekeeping management and accounting for in-store pharmacists.

·         Managed early phases of new application development. Assisted business teams with use case and requirement documentation.

·         Finance/treasury application provided cash flow and financial maintenance for Kroger banking. Hundreds of millions of dollars flow through this application. Project involved migration from Thomson Financial’s Treasury Management System to its Treasura product.

·         Inventory reporting application provides reporting and analysis of Kroger’s product inventory. Managed project to provide enhancements and move to new, re-engineered database.

·         HR data maintenance application is part of a larger Human Resources system that spans legacy applications and Workscape eForce Workforce Management solution. Project provided enhancements and more extensive data management.

·         Managed integration of HR data with third-party enterprise software solutions such as Infor E Series Resource and Workforce Management and JD Edwards Payroll

·         Along with Tech Lead, successfully completed project after all engineering resources were removed. Created and performed data and web app test scripts. Also wrote User Manual

 

10/95 – 3/07          LexisNexis, Miamisburg, OH

                              Senior Software Engineer/Nexis.com

·         Project Tech Lead with Project Management duties for a new product providing web-based research services for legal and business professionals. Thirteen unique adaptations target various global markets in four languages

·         Over-all Tech Lead for 16 concurrent projects totaling $6 million. Delivered on-time

·         Managed projects to add key features to product. Projects involve more than 30 systems/teams and over 100 people. Interacted with all levels of LexisNexis personnel including executives

·         Worked with off-shore engineering and test teams, reviewed all designs, removed roadblocks and ensured quality. Defined deliverables and coding standards for use by off-shore and local development teams

·         Worked with third-party vendors while creating gateways to their products.

·         Created schedules, resolved resource issues, managed dependencies.

·         Provided product and organizational expertise. Led sessions between business stakeholders and developers to determine requirements

·         Project management tasks such as change control, risk management, estimating

·         Resolved issues with combining standard development process with Agile/Scrum processes

·         Created product requirements through collaboration with product managers and business units in seven countries

·         Saved $2.3 million in projected storage and overhead costs by suggesting changes to XML document markup

·         Developed code for full life cycle of new product. Specialized in search results, document formatting and state management. IBM Websphere, WSAD, J2EE, and Struts on UNIX and NT. Rational ClearCase

·         Created designs using Rational Rose XDE and formal design methodologies (RUP/UML and Use Cases). Wrote technical documents such as impact assessments technical approaches, designs, architectures

 

                              Tech Lead/Software Engineer/Academic - Library Solution Projects

·         Tech Lead/Software Engineer for web-based research products for academic and government markets. Built a new web product to provide history data. Enhanced and supported three other products. MS NT IIS platform utilizing Java, COM, ASP, C++, Javascript, VBScript, XML, and Perl with SQL Server DB

·         Identified and implemented a memory usage improvement causing the entire product to perform five times faster

·         Tech Lead for two applications. Release Coordinator for numerous releases involving eight products

·         Identified and implemented a change that made the most common page perform twenty times faster

·         Redesigned two web applications to use the J2EE architecture, Websphere, XML and SQL Server

·         Member of an architecture team exploring strategies and standards for migration of applications to J2EE

 

                              Tech Lead/Software Engineer/ScienceDirect Projects

·         Led new web-based research product for scientists. Numerous complete development cycles specializing in the areas of user authentication, security, and document render. Platform was SunOS, C++, and Oracle

·         Tech Lead and Release Coordinator for several UNIX releases involving ten people

·         Tech Lead for billing team. Technologies are Active Server Pages accessing COM objects written in Visual C++. The applications also use NT, MS Site Server, Active Data Objects, VBScript, JavaScript, and MS IIS

·         Transitioned four billing applications written by a remotely-located sister company to Dayton. Established a web knowledge base for transfer of expertise to Dayton engineers

·         Tech Lead for Usage Reporting application development. Interviewed and mentored new employees

 

                              Programmer/Engineer/Billing/Invoicing Projects

·         Built new billing and invoicing systems

·         Implemented performance enhancements, recovery and reprocessing functionality using C++ and Oracle PL-SQL

·         Implemented upload of IDMS data into Oracle DB using UNIX scripting and Oracle SQL*Loader on Sun Solaris

 

2/84 – 10/95          NCR, Dayton, OH

                              Analyst/Financial Architecture Projects

·         Architect for financial development teams located world-wide for banking client-server applications (branch, self-service, call center)

·         Led an architecture validation team. Defined and documented new architecture. Specialized in development environments and tool selection.

 

                              Analyst/Application Development Environment Projects

·         Software Engineer for a suite of products to provide object-oriented application development (analysis and design, compilers, version control, test tools, business simulation)

·         Contributed to product concepts, business planning, product requirements, and competitive analysis. Evaluated third-party products for possible integration into development environment

·         Technical contact for defining a strategic alliance between NCR and Novell. Participated in negotiations and writing the contract and Statement of Work.

 

                              Senior Programmer/Analyst/Communication Management Platform Projects

·         Tech Lead, Project Manager, and Software Engineer for new product to manage communications of retail systems using Oracle and C++ on UNIX

·         Identified a bottleneck, re-engineered the system, and realized a six-fold increase in the entire system's performance

·         Project Lead for development teams. Led eight engineers, defined tasks, created schedules, tracked progress

 

                              Tech Lead/Project Manager/Software Engineer/Retail Projects

·         Developed new retail point-of-sale (POS) applications. Project Lead for development of POS applications for various customers including multi-million dollar J.C. Penney account. Used an NCR proprietary environment

·         Provided on-site demonstrations, seminars, training and installations for customers. Worked directly with customers and account managers to identify product requirements

 

EDUCATION

 

·         BS Computer Science
University of Akron, Akron, OH