Candidates About

 

Darrell Aiken

 

Senior IT Project Manager/Scrum Master

SOFTWARE DEVELOPMENT| ENTERPRISE IMPLEMENTATIONS

• Experienced project manager offering 10+ years of success leading all phases of diverse technology projects; PMP, CSM (Certified SCRUM Master, SCRUM Fundamentals Certification; and five years of Network Administration/Support experience.
• Business strategist; plan and manage projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains.
• Excellent communicator; leverage technical, business and financial acumen to communicate effectively with client, executives, and their respective teams.
• Expert in Waterfall and SCRUM project management methodologies. Able to manage large project teams and known for high-quality deliverables that meet or exceed timeline and budgetary targets.
  
  

 SKILLS SUMMARY

Project Management: Custom Software Development System Migrations/Integrations Enterprise Implementations Digital Implementations

IT Project Lifecycle: Requirements Analysis ROI Analysis Costing & Budgeting Project Scheduling Testing/QA/Rollout/Support

Value-Added Leadership: Cross-Functional Supervision Team Building & Mentoring Client Relations & Presentations Business & IT Planning

WORK EXPERIENCE

Dine Brands Global, Inc. Senior Manager, PMO

May 2017 – Present  Glendale, CA

·         Manage $14 million IT Portfolio which includes digital (web and mobile applications) and infrastructure projects.

·         Manage project team which launched new websites for Applebee’s and IHOP

·         Manage project team which launched new mobile applications for Applebee’s and IHOP

·         Manage project team which launched AI projects for Google Home and General Motor’s Northstar.

·         Manage project team which migrated PeopleSoft to AWS (Amazon Web Service)

·      Oversee the planning and implementation of multiple Programs within the larger BU to drive successful completion and delivery of strategic business value.  

·      Manage multiple project teams which consist of project managers, project coordinators, business analysts, developers, and QA analysts (Onshore/ Offshore).

·      Implemented multiple departmental process improvements including improved risk/issue management, new financial management processes, and resource demand/forecasting to baseline projects against time, budget and quality standards.

·      Strategize key aspects of project delivery such as scope, timeline, vendor communication, project management methodology e.g. Agile vs Waterfall, and ADA compliance validation.

·         Collaborate with Stakeholders to obtain support in successful completion of phase gates.

·         Generate and distribute weekly reports containing portfolio milestones, deliverables, risks, and issues.

·      Implemented governance standards (Waterfall, SCRUM, and Kanban) across the portfolio, including tracking, monitoring, and updating the status of each program.

·      Design and execute proofs-of-concept for innovative program, including building business case with costs, benefits, and efficiency measures.

 

American Apparel, LLC Senior Project Manager

September 2016 – April 2017  Los Angeles, CA

·         Oversaw multiple ERP, WMS, and Supply Chain projects across all phases of development.

·         Monitored workflow and made timeline adjustments as needed.

·         Worked as part of an interdisciplinary team to project achieve project milestones.

·         Collaborated with development and database teams to plan project sprints.

·         Developed status reports, managed budget, cost estimates, and resource plans.

·         Documented business requirements and business processes.

·         Implemented and maintained full SDLC lifecycle.

·         B2B collaboration to gather ERP, Supply Chain and ecommerce requirements while managing expectations.

·         Proactively identified and mitigated risks/issues.

·      Delegated and allocated responsibilities efficiently to manage projects end to end.

·      Guided teams through the development, testing and implementation phases and conducted retrospective meetings.

·         Managed new releases throughout the launch process.

·      Encouraged cross functional team interaction, boosted employee motivation and overall team contribution.

·      Identified and documented interdependencies between applications, platforms, services, and environments.

·      Interfaced with internal and external stakeholders while managing stakeholder expectations as needed.

NYK Line, Inc. Senior eCommerce Business Analyst/Project Manager

April 2012 – August 2016  Secaucus, NJ

·      Responsible for the full ecommerce and ERP SDLC processes, including, but not limited to: chartering, scoping, requirements documentation, and upper management status reporting, issue resolution, project resource, and project costs/benefits validation.

·      Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

·      Protected team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of 33 major initiatives.

·      Oversaw the digital customer Supply Chain experience including, but not limited to, UI support and customer service inquiries.

·      Tracked and communicated team velocity and sprint/release progress.

·      Managed transactional Supply Chain and relationship emails, providing FAQs, overseeing digital properties and managing all post transactional activities.

·      Updated website content, managing pages and products, maintaining inventory levels, and overseeing user flow/customer experience.

·      Provided Requirements to B2B IT for ecommerce and ERP custom mapping, enhancements and/or fixes.

·      Managed and executed customer testing on integrations, enhancements and/or fixes.

·      Managed relationships with existing external interface customers.

 

Panalpina, Inc.		October 2002 – March 2012
Senior Implementation/Project Manager (August 2006-March 2012)	Morristown, NJ

·      Managed multiple ERP and WMS projects, planned/led meetings with internal and external customers to understand business/client needs objectives and requirements for domestic and international projects.

·      Defined and translated external client needs, objectives and requirements into system configurations to achieve desired outcomes. Identify gaps and resolve.

•    Administered new software releases, which included technical deployment and release documentation.

•    Managed front-end Order Management system and HTML/JavaScript development.

•    Gathered ERP requirements and documented end to end B2B processes.

•    Maintained application base code, source and version control to ensure that all development changes were managed and properly deployed into the production and test environments.

•    Oversaw overall change management process to ensure proper task assignment and testing procedures.

•    Managed development lifecycle, created release/change documentation, and test procedures.

•    Documented updates and test results using BMC (change management tracking tool).

•    Liaised with development, testing and business analyst teams to ensure successful complete of updates and coordinated scheduled installation dates/times.

•    Provided stakeholders with tangible metrics, measurement, and deliverables.

•    Developed operational efficiencies based data & project risk analysis, and quantified project/financial benefits.

•    Liaised with customer senior leadership to create and manage implementation/new release budget.

•    Managed 10 to 15 technical resources, as well as authored Statement of Work.

•    Collaborated with senior management and sales teams on project development, pre-sales meetings with external clients, and definition of enterprise architecture.

·         Created and updated SOP documentation for departmental processes and procedures.

 

 

Panalpina, Inc.		October 2002 – March 2012
Project Manager/Business Analyst, (January 2005 - July 2006)	Morristown, NJ

·      Led North American operational pilot migration, tested processes, and maximized efficiencies.

·      Created end to end EDI data mappings and data conversion required for CIF to ECIF migrations.

·      Coordinated triage meetings to recognize and determined critical testing faults.

·      Created support & training documentation, SOP’s, test scripts.

·      Conducted knowledge transfer meetings to stakeholders and utilized ‘train the trainer’ concept.

·      Provided customers with baseline communication documents e.g. project plan and progress.

·      Coordinated with development & business process quality teams to ensure that new software releases/changes were consistent and the customers product suite.

·      Liaised with business owners and/or subject matter experts to research, develop, and enhance various applications.

·      Provided status reports to stakeholders including identified critical issues and resolutions.

·      Managed multiple projects, planned/led meetings with internal and external constituencies to understand business/client needs objectives and requirements for domestic and international projects.

·      Fostered customer loyalty by ensuring that our customers fully utilize the value of our solutions and services.

 

Panalpina, Inc.	October 2002 – March 2012	October 2002 – March 2012
Business Analyst (January 2004 - December 2004)	Detroit, MI

 

·      Collaborated with business users to create Business Process Requirements (BPR) documents.

·      Performed GAP analysis based on findings BPR’s and SSR’s.

·      Identified system inadequacies and created guidelines for software developers to create modifications and enhancements based on required functional specifications.

·      Created test cases to confirm system modifications and enhancements.

·      Created web based SOPs and training material.

Panalpina, Inc.		October 2002 – March 2012
Network Support Specialist (October 2002 - December 2003)	Atlanta, GA

·      Coordinated LAN/WAN network implementation projects; maintained project control plan; and reported project progress to management.

·      Coordinated 3rd party projects with vendors, telecommunication companies, customers, and other IT divisions.

·      Defined and configured parameters for the installation and testing of LAN/WAN, CSU/DSUs, routers, switches, controllers, and other related networking equipment.

·      Monitored and tested LAN/ WAN network component performance and took corrective action to improve network performance; and prepare equipment procurement specifications.

·       Prepared standards and guidelines for network implementation and identified appropriate techniques and procedures for cable and equipment installation, maintained in our Southeast and Midwest Locations.

Atlantis Plastics, Inc.		February 2001 - November 2001
Senior Network Support Specialist	Atlanta, GA

·      Administered local and wide area network which included 3 UNIX and 30 Windows NT servers.

·      Administered network infrastructure hubs, switches, Cisco routers, patch panels and all CAT 5 wiring.

·      Installed, configured, and maintained laptop/desktop PC’s running Windows 2000 and Citrix Metaframe 1.8.

·      Administered peripheral devices attached to various computer systems (e.g. printers, print servers, tape drives, uninterruptible power supplies).

·      Managed network activity using Sitara QoSDirector to quickly detect WAN performance problems.

·      Administered 2nd and 3rd level Helpdesk Support.

 

 

 

EDUCATION & CERTIFICATIONS

Clemson University Morehouse College Project Management Institute (PMI)  Accreditation for Scrum and Agile Scrum Alliance

Clemson, SC Atlanta, GA New York, NY Secaucus, NJ New York, NY

Post Graduate Computer Engineering BS Chemistry with Mathematics Minor Certified Project Management Professional Scrum Fundamentals Certification Certified SrumMaster

          TECHNICAL SUMMARY    

·      NETWORK O/S
Microsoft Windows Server (NT3.x-2008), Novell Netware (3.x-6.5), Microsoft BackOffice Suite (Exchange, SNA, SMS, SQL), Citrix

·      NETWORK PROTOCOLS
TCP/IP (DHCP/WINS, DNS), NetBUI/NetBIOS, IPXSPX, PPP (Point to Point Protocol)

·      SERVER HARDWARE
Compaq ProLiant, Dell PowerEdge, IBM Netfinity, Wyse Thin Clients, HP Thin Clients, HP Print Servers, Intel Print Servers, Bay Networks/Synoptics Hubs, HP Switches

·      NETWORK SOFTWARE

JIRA, ArcServ IT, AtTask, BMC Suite, IBM Director, PC Anywhere, Sniffer, McAfee, Trend Micro Scan Mail for Exchange, SharePoint, Sitara QoSDirector, Symantec Antivirus Enterprise, Symantec Ghost, Enterprise, Kronos Time & Attendance, UPS Progistics, FedEx Shipmaster and numerous other tools and utilities

·      DATABASE APPLICATIONS

SAP Crystal Reports, Manhattan Associates SCALE/ILS, Lotus Notes, Microsoft Exchange Server, MS Access

·      EDI MESSAGING PROTOCOLS/FORMATS

AS2, ebMS, FTP, HTTP, SFTP, X12, XML, Delimited files, Fixed Length files

·      SDLC METHODOLOGIES
SCRUM, Waterfall, and Kanban