Professional Experience         

SUMMARY

A Digital transformation leader with over 20 years of experience successfully spearheading innovative technology-based business solutions for fortune 100 companies and global organizations.

Highly accomplished creative leader with an exemplary track record of guiding sizable, cross-functional Business/ IT and project management teams in the design, redesign, and launch of leading-edge business solutions; Digital Transformation initiatives, and the optimization of applications/ infrastructures/ systems, and Digital Web platforms.  Revolutionizes organization-wide capabilities by spearheading high-impact strategic, functional, and technical plans. Demonstrated historical success supporting business partners for IT programs that generate high-impacting business outcomes while establishing C-level credibility.  Championed lean methods to eliminate substantial time and costs via continuous streamlining and automation of complex digital strategies and processes. Provides leading edge innovative digital business solutions by leveraging latest digital technologies and trends.  Dynamic presenter, negotiator, and business executive; able to forge solid relationships with business partners and build consensus across multiple organizational levels with a goal of achieving operational excellence. Builds, motivates, and retains high-performance teams via clear expectations and transitional leadership. Extensive background with the improvement of the customer journey by leveraging technology to make internal/ external processes more efficient with enterprise/ regional/ global deployments, client-facing initiatives.

IT Services Consulting| Enterprise Technology Solutions |Large-Scale Project Leadership

·         Exceptional Senior Manager poised with high integrity, who is a focused, and a driven leader with exceptional organizational and time management skills. Strong business acumen where strategic vision, decisive transformational business management style, with the expertise for facilitating and leading critical Transformational Customer Experience (CE) initiatives for enterprise-wide/ regional/ and global enterprise-wide partners.

·         Transformational Leader with expertise in building and managing highly effective teams of cross-functional professionals; unique ability to overcome objections, build consensus, and drive winning results through synergy. History of managing massive digital transformations that delivered double-digit increases in earnings before EBIT.

·         Effective Communicator who leverages true passion and an unwavering commitment to excellence; able to convey complex ideas to audiences of diverse backgrounds, education, and business exposure. Well versed in establishing relationships of trust and confidence at all levels. Excellent verbal and presentation skills.

·         Trusted Advisor with a proven ability to quickly identify key issues, develop strategies, and translate business needs into technical solutions for customers by leveraging interpersonal skill, presentations, collaborative effort, and industry experience.  Strong problem solver with the ability to create viable solutions while reporting on Delivery Metrics including schedule adherence, delays, percent complete, percent rework, etc.

·         Accomplished Engagement Manager with multiple years of technology consulting experience in diversified environments and industries within both the public and private sector; supporting stakeholders by creating new digital user experiences working across geo’s regionally and globally to ensure business functionality was supported by technical capability.

Leadership attributes and core competencies

AP / AR · Audits · Budget Management · System Integrations · Client Management · P & L Accountability · Business Solution Development · SDLC/ AGILE Software Development Methodologies · ITIL Service Management · SWOT Analysis · Financial Analysis · Financial Statements · General Ledger · Internal Controls · TOGAF Frameworks · Digital Web and Mobile · Reporting · Sales · Change Management · Route- to- Launch Plan Management · Consulting · International Business · P&L · Adobe · PaaS · SaaS · Cloud / On-Prem · Atlassian · DocuWiki · Project Management · Product Management · Omnichannel · Big Data · Business Process Restructuring/ Reengineering ·  Strategic Planning · Team Leadership / Motivation · Policy Development · Process Improvement · Training / Development · Talent Management · Marketing  · Client Data Management · Performance Management · Needs Assessment · Client Relations ·  Data Warehousing · IT Strategy · IT Security ·  Business Development  · Account / Territory Management · Financial Modelling  ·  Finance · Retail · Aerospace · Manufacturing ·  Sales Cycle Management · Negotiations · Market Analysis · Presentations · Product Marketing · Sales Forecasting · Customer Service · Branding · Automotive Digital Marketing · Digital Display Media · Internet Marketing · Social Media · Public Relations · Merchandising · Ecommerce · Inventory Management ·  Vendor Relations · Cost Reduction  · Risk Management · Regulatory Compliance · Strategic Sourcing · Documentation · Complex Business · Account Management · Distributed Product Development · Assessment / Business Case Development · Requirements Definition · Email and Marketing Automation · Architectural Blueprinting · Business / IT Operations ·  Six Sigma · IT Analytics · Content Management · Restructuring / Organizational Redesign · Business Analysis · System/ Solution Design ·  Waterfall · RAD · Kanban · DMAIC ·  Outcome Mapping · Gap Analysis · Vendor Compliance · Government Service · Web Analytics · Marketing · Design and Publishing Competitive Analysis · Product Development · Solution Architecture · Integration · Pre-sales ·  Cloud Computing · Artificial Intelligence · Enterprise Architecture · Software Development · Project/ Program Planning · Competitive Analysis Strategic Thinking · Software Development

Professional Experience

FMS CONSULTING, INC., Atlanta, Georgia · 1/2012 to Present

Application and software development company.

Senior Director Solutions, Engagement Manager, Director Customer Success, Senior Program/ Project Manager

Conceptualized and implemented the Digital offerings, go-to-market strategy and key partnerships for digital (mobile, social, and cloud) transformation approaches for business and technology.  Led a high caliber, multi-disciplinary team including implementation, account management, and strategic services teams who focused on leading key customers to obtain the most value from Digital Products and Services, Oracle, Microsoft, SAP, and Big Data platforms.  Championed digital transformation initiative for automotive, aerospace, manufacturing, and merchandising industries with the support of predictive analytics, profiling and customer information hubs for real-time, and digital customer engagement and eCommerce. Supported the use of OAGIS Standards used in automobile industries like GM, Ford, and Toyota. Managed market engagements as the liaison between stakeholders and workstreams across global Digital CE and Transformational programs interfacing with diverse and multicultural teams.  Collaborated with multiple customer entities to conceptualize and implement digital factories, innovation factories, Mobile office, and a complete end-to-end digital enablement road-maps. Supported PMO teams for project/ release planning to meet organizational objectives. Directed business change management and conversion through approval, preparation, and growth of best practices while continuously pushing additional worth for customers. Held accountable for the build and development of MDM, BPM, and OM components used by infrastructures to enhance rapid deployments.

Achievements:

•       Championed the successful development and delivery of digital strategies and roadmaps for clients comprised of Digital Factory, Mobile Office, Digital Web and Mobile distribution solutions, Enablement and Transformation Roadmaps, and UI/ UX Studios.

•       Championed building strong stakeholder relationships globally while collaboratively prioritizing initiatives for the markets aligning to social media, mobility, internet of things, cybersecurity, big data, and cloud trends.

•       Created executive presentations for Internal and External CxO, xVP, and Director levels for status reporting and Steering Committees.

•       Championed business process to manage online campaigns, search engines, and Websites to enhance the customer experience, streamline and intuitive management of content, auto-optimized product mix based on business goals and context, tailored to match customers, customers intent, and for optimization.

•       Spearheaded the integration of online and offline interactions with brands through social, mobile web, phone, and tablets to deliver an integrated, frictionless, and omnichannel customer experience.

•       Led initiatives to accelerate innovation through formal programs, internal and external for web applications, digital marketing solutions, web applications, and social media platforms.

•       Facilitated discussions with Business leads and team members to identify over 400 Business requirements using Rational Suite to support various business roles.

•       Facilitated the design of a Digital Transformation to support 320 Business Requirements approved to integrate with Mobile CRM, Social Media, eCommerce, StoreFront and other Omni-Channel domains.

•       Worked with Business leads to define KPIs/ BPIs required to support ROI, Business Revenues, and other role compensations.

•       Facilitated Business Requirements sessions and Mentored / Managed a cross-functional global/ regional team of >70 (Business Analysts, Architects, Developers) for the design of critical Digital and BSS solutions to support B2B/ B2C Digital market transformations.

•       Managed Vendor SW and Professional Service costs and resources.

•       Created strategies to modernize digital technologies with enhanced agility, flexibility, manageability, and security.

•       Created solutions for team to create web tools to update customer service/support to meet the expectations of connected consumers.

BOBBY EBERHARDT-TAYLOR · bltaylor86@aol.com

Senior Director, Customer Success, Senior Program/ Project Manager contd.

•       Leveraged Agile methodologies to run sprints across a distributed delivery team using JIRA.

•       Spearheaded the creation of a formal infrastructure and process around data/ insights/ analytics.

•       Improved operational agility and modernization of polices and processes to adapt to change.

•       Drove the creation of information and knowledge management systems to allow relevant information to be made accessible to customers for self-use by means of different delivery systems.

•       Championed the creation of an information systems group to develop abilities to support an omni-channel model, with an emphasis on digital solutions and omni-channel integrations.

•       Provided program and project management over large-scale, top-priority and complex initiatives.

•       Worked with Business leadership, Product Owners, CE Leads and IT to define Operational KPI’s and SLA’s.

•       Crafted, negotiated and reviewed MSA’s and financial contracts with Vendors and internal departments with vendors.

•       Led and managed over 4 Oracle Cloud and multiple Salesforce CRM implementations end to end. 

•       Facilitated, created and collaborated with consulting organizations the implementation of digital CE services and center of excellence programs for digital products, Oracle Cloud applications, and customized packaged solutions.

•       Managed, collaborated, and monitored the delivery of program activities, work streams and task for content development, feature releases, and operational/ business readiness with regional and global partners.

•       Identified deficiencies and opportunities for improving efficiency and effectiveness as well as proposing new policies, practices, procedures, and methodologies.

•       Envisioned and currently leading a key enterprise transformation initiative to embed Social Analytics (built on the Hadoop ecosystem) into enterprise mobile apps and reporting dashboards.

•       Led enterprise digital transformation projects for financial, manufacturing, telecom, and retail clients using leading Oracle, Microsoft, Open Source, and IBM technologies covering Social, Mobile, BigData/Analytics and Cloud.

•       Took initiative to participate in company led Hackathons on Mobile, IoT and Cloud. Created reusable assets and articles that were posted through public social channels.

•       Led the designed, development and deployment of a responsive mobile web application for event management, using Hybrid Mobile Web technologies.

•       Executed a 210M Digital Transformation initiative for retail organization B2B/ B2C, and Omnichannel Commerce Order management/ Product Content Management/ CE/ Merchandising, and Commerce for web, mobile, POS, Call Center, Social, Print, and TV solutions.

COGNIZANT TECHNOLOGY SOLUTIONS, Teaneck, New Jersey · 12/2008 to 6/2012

An American multinational corporation that provides IT services, including digital, technology, consulting, and operations services.

Associate Director-Solutions/ Senior Program/ Project Manager/ Solutions Architect

Provided technology vision and leadership in the planning, development and implementation. Championed leading, planning, managing business continuity, and customer services. Led development of comprehensive schedules, architectural blueprints, scope and cost elements for multiple cross-functional and non-cross-functional initiatives, managing risks, dependencies and issues to timely resolution. Provided project management and technical support staff services to bi-lateral and multi-lateral systems and directly supported organizations in planning and integration of international requirements by providing task and project management supports. Track record of interacting and building relationships will stakeholders and CXO level client contacts and reviewed, analyzed, and provided in-depth advice and recommendations concerning organizational infrastructures. Ensured high client satisfaction levels and built a strong base of referenceable accounts for consultative business development.

Achievements:

·         Managed and Digitized business functions by defining a clear vision of desired outcomes tied to business needs.

·         Collaborated in development of strategic technology plan, processes and solutions, and recommending strategies and processes that supported operational effectiveness.

·         Championed the reorganization of people and departments to optimize cross-functional collaboration and efficiencies in digital transformations.

·         Worked with Business to identify the reuse of Business Processes/ User Interaction across brands and Regions.

·         Worked with Business and IT teams to define Timelines and Phased Roadmaps to Product/ Solution launch.

·         Developed thoughtful and innovative strategies to improve customer experience that increased revenue generation and reduced operational costs across various customer segments through salesforce enablement and integration.

BOBBY EBERHARDT-TAYLOR · bltaylor86@aol.com

Cognizant Technology Solutions, Associate Director/ Senior PM Solutions Architect contd.

·         Established quality performance metrics helping improve overall process by identifying inefficiencies and driving mitigation plans to eliminate them.

·         Spearheaded architecture responsibilities solutions focusing on Big Data implementations using Hadoop for retail client.

·         Led teams for the delivery of data solutions and transformation from traditional relational databases.

·         Created Route-to-Launch plans for the delivery of Digital Platforms for regional and global stakeholders.

·         Initiated, developed, and collaborated with consulting organizations to develop and implement a center of excellence programs for digital products, Oracle, Microsoft, and customized packaged solutions.

·         Provided consulting to business and technology organizations on best practices to ensure maximum value and

actionable information is delivered.   

·         Successful track record collaborating and driving to outcomes, implementing process improvement, alignment with organizational digital experience, and ensuring operational readiness across multi-disciplinary teams and external partners.

·         Led product demonstrations for press and community leaders and conducting community audits. 

·         Transformed IT departments with the significant practical and theoretical project management experience, including a strong knowledge of SOX, PMI and CMMI concepts and tools.

·         Spearheaded > $50M TCV win for B2B/ B2C, BPR Transformation for German Automaker with developed solution while mentoring a team of 45+ North American/ Western European/ and Middle Eastern SA’s, BA’s, Architects, and Developers.

·         Collaborated and led the development for a major retailer implementing a sophisticated checkout capability for multi-address shipments, gifting, and B2C/ B2B. Integrated to Reply SaaS WMS, Drop ship vendor integration using EDI, and developed a template for global expansion covering the UK, Mexico, Germany, South Korea, Taiwan, and China.

EAGLE CREEK, INC., Eden Prairie, Minnesota · 8/2005 to 12/2008

Industry leader in U.S. Onshore, successfully operating technology centers from North and South Dakota for the last ten years; from CRM, to Java or .NET, to Business Intelligence.

Engagement Manager/ Senior Enterprise Program / Project Manager / Tech Lead / Architect

Managed Siebel CRM, ERP and BI projects collaborating with clients while leveraging extensive experience in financial, healthcare, insurance, and financial industries. Sustained open communication with client. Created and outlined principles for assessing assignment effort and time while evaluating customer requirements and recommending applicable technical resolutions. Supported project schedule in the organization with several departments using project management tools. Enhanced, monitored, and enforced the progression of Project Management Office objectives. Pursued and advocated for innovative advancement, arrangement and application efforts. Nurtured and upheld positive interactions and built cohesive relationships with CXO, VP’s, Directors, vendors, and internal and external Business and IT colleagues.

Achievements:

•       Successfully supported the build of an Oracle technology center in Pierre, SD defining front and center strategies.

•       Successfully managed CRM/ ERP/ Analytics launches for various industries, (AIX, Customer Care Applications (IVR Call Data), DB2, Siebel Financial, Sales, Artificial Intelligence, and Call Center.

•       Successful track record collaborating and driving predictive outcomes, implementing process improvement, and ensuring operational readiness across multi-disciplinary teams and external partners.

•       Provided consulting to business and technology organizations on best practices for application implementations to ensure maximum value and actionable information is delivered

•       Implemented deep knowledge of business/ technology practices and principles of systems analysis, planning, design, and problem resolution.  

•       Transformed IT departments with the significant practical and theoretical project management experience, including a strong knowledge of SOX, PMI and CMMI concepts and tools.

•       Facilitated the solutioning of a $3M Multi-Channel Strategy including web, mobile, contact center, and instore systems, sharing a basket between brands, Amazon, Internalization supported fiscal growth in Euro’s from 100M to 200M in three years. And supported a $5M rollout to (14) international sites for multi-brands with various languages and currencies.

CAREER NOTE: Additional experience includes previous roles as Engagement Manager/ Customer Success/ CE Executive (Mercedes Benz), Senior Program Manager (GM, Samsung), Engagement Manager/ Program/ Project Manager (Lockheed Martin Aerospace, Hughes Aircraft), Solutions Architect (Pitney Bowes), Details available upon request.

BOBBY EBERHARDT-TAYLOR · bltaylor86@aol.com

Education/ Certifications/ awards/ professional organizations/ affilations/ publications