Candidates About

James Manley

Summary Of Qualifications

·         Seasoned, experienced Senior Project Manager, Manager of Software Development, Production Support, Release Manager, Certified Scrum Master (CSM) with over 20 years of business experience applying best practice solutions to business problems in regulated and non-regulated environments;

·         Successfully managed people and various complex, high-visibility and strategic projects in increasingly responsible positions, self-inspired, strong Team Builder and Team Leader with expert attention to detail, maintain excellent communication with all levels of senior leadership, the Program Management Office (PMO), matrixed and dedicated developers, Business Analysts, associates and clientele;

·         Work closely with the PMO and familiar with producing project artifacts, facilitating Joint Application Development (JAD) sessions, producing project and resource requirements, Use Case scenarios, operational and functional specifications, producing work capacity analyses, employing risk identification and mitigation strategies, producing and maintaining project plans, and facilitating lessons-learned sessions while interacting with business clients, users, developers, and senior leadership;

·         Thorough knowledge of traditional PMI waterfall SDLC, Agile Scrum, ITIL, and RUP development and Project Management methodologies, techniques, and standards to achieve iterative, best-practice results;

·         Thorough knowledge of operational and organizational analysis, business process re-engineering, and technical writing, familiar with SOX, HIPAA, and CPNI compliance issues.

·         Broad and specific knowledge of business application systems in regulated and non-regulated environments in clinical healthcare, bio-pharmaceutical, telecommunications, manufacturing, finance and entertainment industries;

Career History

Amgen, Inc., Thousand Oaks, CA                                                                                                    10/2010 – 12/2017

Certified Scrum Master, SAFe Certified, Senior Project Manager – Contracted Consultant

·         Most recently, Project Manager for SharePoint Online (SPO) Transformation and Office 365 projects;

·         Previously Scrum Master for two Scaled Agile Framework (SAFe) Teams running Program Increment sprints on the ISM (ServiceNow) platform; Release Manager for packaged products from the SAFe Teams and discretionary work;  

·         Previously managed Laboratory Equipment Upgrades across three work steams to four Amgen domestic and international sites; managed the on-time delivery of ISM (ServiceNow) Platform Upgrades including Governance, Risk Management and Compliance (GRC)/Information Protection Program (IPP) module implementations; HP ALM 11 Upgrade; six major validated Documentum/FirstDoc Upgrade Projects, and several Maintenance Projects;

·         Responsible for risk assessment and mitigation, issue management, scope deliverables, budget forecasting and reconciliation, release implementation and stabilization, and lessons-learned for all projects.

TPx Communications (formerly TelePacific Communications), Los Angeles, CA                             3/2007 – 10/2010

Software Development Manager

·         Managed a Team of fourteen direct reports who handled production outage issues, system enhancements, scheduled maintenance issues, strategic upgrades, and Project deliverables;

·         Responsible for all scope, work effort and budget aspects for the Team as well as for the separate Projects assigned, both responsible and accountable for the on-time delivery; 

·         Managed various high-profile projects as requested for the CIO & CEO, reported directly to the Director of Software Development, matrixed to various strategic Project Managers as resource Manager.

Toyota Motor Corporation, Torrance, CA                                                                                      6/2006 – 1/2007

Senior Project Manager – Contracted Consultant        

·         Managed two very sensitive, high-profile Projects for Motor Sales and Toyota Financial Services (TFS) which supported Toyota and Lexus lines future sales growth strategy;

·         Managed the budget, scope and work effort for 50 BAs, SMEs, technical leads, local and offshore developers;

·         Reported directly into the TFS Program Management Office, and indirectly to the Business Team’s PMO, responsible and accountable for the budget reconciliation. 

Columbia Broadcasting System (CBS.com), Hollywood, CA                                                             3/2006 – 6/2006

Senior Project Manager (Associate Producer)

·         Managed various high impact, high visibility west-coast ad campaigns for the Survivor and Big Brother series;

·         Worked directly with the Sales and Marketing Development Teams to insure each client’s ad campaign requirements were technically feasible and completed per requirements, and that creative assets were available from Design and Development Teams when necessary to accomplish production goals. 

Kaiser Permanente, Pasadena, CA                                                                                                         /1996 – 11/2005

Senior Project Manager

·         Release Manager for the kp.org Flexible Publishing Releases which included documentation of client requirements, produced and managed the Project Plan, managed all development team activities, created a new intake process database and issues management database in Lotus Notes;

·         Project Manager for development and release of “La Guia en Español” (“The Guide in Spanish” for  kaiserpermanente.org (kp.org);

·         Managed several key content and functional elements (CFEs) during the beta release of through release 5 of the new kp.org Project which included Global Navigation, Locations Directory and Clinical Staff Directory, Health and Drug Encyclopedias, National and Local Announcements, and Domain/URL Management;

·         Managed the eHealthPlan releases for the Customer Account Services, National Apply Online, and Small Business/Broker Web applications;

·         Managed the certification of several Clinical Systems during the Y2K Remediation Project;

·         Managed the development strategy for the Common Systems Project for NCSD (forerunner to kp.org’s online chart information system HealthConnect) which included X-Ray, Laboratory, Pharmacy and Appointment Systems;

·         Managed Kaiser Permanente’s Hospital Services Project which included operational analysis of Oakland, CA, Medical Center, developed the Minimum Data Set for shared data capture from KP alliance hospitals, developed strategic analysis tools for junior analysts;

·         Managed Kaiser Permanente’s South West Region Data Retention Project during Kaiser’s divestiture of that region (primarily Texas), interfaced with various levels of local personnel, management, and legal consultants.

Home Savings of America, Irwindale, CA                                                                                          10/1989 –  2/1996

Project Manager                      

·         Managed Operational and Productivity Review Projects of various departments to produce key staffing and capacity models, defined the goals and objectives with department managers, facilitated data gathering and database management, produced Pareto Analysis and formal Reports of Findings, produced work flow analysis models based on current work processes versus best-practices, facilitated work methodology and Business Process Re-engineering Teams to reduce the G&A expenses, performed formal in-depth presentation of findings (both written and verbal) to senior management, interfaced with various levels of personnel and management;

·         Managed all phases of the competitive bid process for various resources and commodities, produced Requests for Quotation and Requests for Proposal, qualified prospective vendors, evaluated new and existing products and equipment during the bid process, analyzed and evaluated financial statements of potential vendors, performed in-depth presentation (both written and verbal) of findings for products and services to senior leaders, negotiated purchase contracts, managed vendor compliance to contracts, provided detailed documentation of all phases of projects to Internal Audit Teams.

Office and Technical Skills

·         Proficient with the Microsoft application suite, including Microsoft Project, PowerPoint, Visio, Excel, Word and SharePoint, Office 365, Open Project Workbench, Lotus Notes, ServiceNow, Documentum (EMC) and FirstDoc (CSC) document management, HP ALM-Quality Center (Mercury Test Director), Atlassian Confluence (wiki & Jira).

·         Familiar with .NET, IBM WebSphere, BEA WebLogic and J2EE architecture concepts, Object Oriented Development concepts, website and application usability, Search Engine Marketing (SEM) and Search Engine Optimization (SEO) concepts, familiar with HTML, JavaScript, SQL,  BMC Remedy.

Education

·         Bachelor of Arts, Political Science, California State University, Los Angeles

Honors And Affiliations

·         Assistant Scout-Master, Boy Scout Troop 737, Palmdale CA  2004 – 2009

·         Cub-Master, Cub Scout Pack 692, Palmdale CA, 1998 – 2006

·         Past PTA President, Cimarron Education Center, Palmdale, CA 1999 – 2001