Candidates About

Chatammour Henderson

CAREER OBJECTIVE

Healthcare Business Manager with 13 years of experience within healthcare organizations pursuing a Project Management role. Consistent track record of delivering profitable incremental growth, delivering value by developing strategic opportunities that connect insights and customer needs to execution. Highly motivated, self-starter skilled in Sales, Marketing, Business Development, Business Analysis, Quantitative Project Management, Strategy Development and Team Leadership. Experience with Large Enterprise implementations.

OPEN TO RELOCATION

CONTRACT PROJECT:

Amgen Biopharmaceutical Senior Associate Project Manager, Thousand Oaks, CA                     October 2017-November 2017                                                                                                                                                                                                                                                                              

Global Marketing Customer Experience Innovation

·    Partnered with Sr. Project Management and Third Party Contractors to recruit Migraine and Heart Failure patients to participate in observational research in compliance with Pharmaceutical Research Regulation and Marketing guidelines.

·    Designed a Process Manual for Research Observation CX project Patient Service Provider Manual, Onboarding New Supplier and Client Management based on business needs and project scope documentation.

·    Produced Documentation of activities, created project dashboards and final reports.

·    Hybrid position require interfacing with clients, stakeholders and providing customer service to patients in research observation.

·    Developed a Process Improvement plan for Patient Pull-thru Process to deliver projects by deadline.

GE Healthcare Commercial Experience Leadership Program                                                                            January 2017- June 2017

Milwaukee, WI                                                                                                                                                                                                                   

Product Sales Specialist -Hospital Maternal Infant Care & Cardiac Patient Monitoring Systems and Services         

·    Responsible for achieving quarterly operational sales goals, implementing marketing strategies, building business plans and  

    defining predictive and corrective metrics and creating business analysis.

·    Clinical and technical expert for the Giraffe Carestation and Cardiac Arrhythmia detection monitoring systems and services.

·    Conducted industry analysis, presentations on product offering differentiation, conveyed compelling value propositions to 

    improve HEDIS and Medicare 5-Star Quality rating scores

·    Lead opportunities in a matrix sales environment, developed and presented solutions proposals, configurations, quotations in  

    order to close complex clinical and technical sales to Hospital C-Suites and Clinicians and Stakeholders.

·    Provided in-service training to nurses strengthening business relationships and providing customer service.

Publicis TouchPoint Solutions Pharmaceutical Sales Representative                                                                                                                     June 2015- January 2017

Novartis Pharmaceutical Sales Specialist Santa Monica, CA (July, 2016-February, 2017)

AstraZeneca Specialty Respiratory Pharmaceutical Sales Representative, Pasadena, CA June 2015-June 2016

·    Subject Matter Expert who provided client-site in-service training to Healthcare Providers and staff to improve Managed Care   

    Access and to Minimize Reimbursement barriers for patient access. Heart Failure product utilization increased by 435% by Fiscal   

    Year End. Medi-Cal and Medicare expertise to improve patient access with claims, eligibility processing, processing benefits

    and authorizations.

·    Led cross-functional team to deliver local strategic sales and marketing plans that identified key HCP targets, delivered sales

    messaging and provided up-to-date managed-care payer criteria to Healthcare Providers and Local Pharmacies to

            gain patient access to products.

·    Facilitated meetings with AstraZeneca and Novartis Pharmaceuticals Sales, Marketing and Branding teams to deliver corporate

    product-marketing strategies that increased sales by 17% in COPD product portfolio performance.

·    Conducted quantitative analysis for COPD Product Portfolio, repositioned opportunities for new and mature

    product portfolio mix, resulting in 117% Total Portfolio Sales performance.

Pearson Education                                                                                                                                                      June, 2014-February, 2015

Math & Science University Account Manager

·    Sold Pearson Learning Solutions directly to University and College Math & Science Departments and Committees.

·    Customized Customer Sales Presentations for Math and Science departments and provided ongoing MyMathLab and

    MasteringLab training and support for new digital platform adoptions. Increased sales by 101% with $5. 3M in sales actualized

    by the Fiscal Year End.

·    Worked cross functionally with Pearson Marketing, Technology, and Custom Material departments to deliver technology and

    textbooks to meet the client deadlines. Customer satisfaction scores improved by 30% over previous year identified in    

    Quantitative data collection.

Merck Pharmaceuticals                                                                                                                                                                                           March, 2008-May, 2011

Senior Customer Focus Representative, Glendale, California                                                

Responsible for product portfolio sales and local down stream marketing for Diabetes and Cardiovascular, Central Nervous System

 and Men’s Health therapy. Product portfolio included Januvia, Janumet, Vytortin, Zetia, Maxalt, and Levitra

·    Managed Brands in local market by implementing Business Process Framework. Overcame regulatory, managed care, and

    organizational challenges resulting in substantially slowing loss opportunity in the territory versus the national performance      

           respectively -4.9, -20 % change versus previous year.

·    Led a Diversity Initiative to develop promotional corporate marketing material in culturally diversity territory. Fostered

    relationships with medical Key Opinion Leaders and Healthcare professionals resulting in a 50.1% Market Share change in  

    2010.

·    Led team members in Business Management and conducting Territory Analysis to achieve corporate goals, trained team

    members on Siebel CRM systems, Strategic Business Planning with Data Analytics and Quantitative measures while managing   

           customer experience.

·    Developed and streamlined territory management processes by analyzing customer data collections to strategically construct

    territory business sales strategy, resulting in $1.6M in Total Geography Product Sales and 16.1% Market Share Change.

Phadia (*ThermoFisher Scientific)                                                                                                                                                                                                                                                               December, 2006- March, 2008

Clinical Sales Account Manager- Immunodiagnostics Thousand Oaks, California

·           Responsible for achieving quarterly sales goals, for specific IgE allergy diagnostic test achieving 100% of goal.

·    Executed KOLs tactical strategy to build a local clinician advocacy base. Ensured Thought Leaders were equipped with   

    messaging guidance and overall customer interactions, increasing sales by 16%.

GlaxoSmithKline Pharmaceuticals                                                                                                               December, 2003- December, 2006

Pharmaceutical Sales Representative II, Los Angeles, California

Executed marketing strategy in local hospital, specialty and office-based primary care. Product markets included Respiratory, Urinary Incontinence and Men’s Health.

·    Strategically managed a product portfolio exceeding goals, consistently achieving superior growth in market share by 10%

·    Analyzed IMS and third party data to segment customers, track business growth and define new areas of opportunity while maintaining a national top 10% ranking in division.  

·    Utilized $60,000 budget to develop and implement tactical promotions increasing top-of-mind awareness for mature products that grew 4.1 points in one quarter.

EDUCATION & CREDENTIALS

Lean Green Belt Six Sigma Certified April 2018

Project Management Professional Certification scheduled for April 2018

MBA with Marketing Concentration from California State University Northridge, California December, 2013

Bachelor of Arts in Communications and Spanish and a Minor in Marketing from the University of Central Missouri State May, 2001

LEADERSHIP & ACHIEVEMENTS

·    GE Healthcare Sales Simulation 2-Day Case Study placed 2^nd out of 10 teams, received individual recognition for presentation

    contribution April, 2017

·    Publicis TouchPoint Solutions 2016 Leadership and Sales Performance Recognition

·    Pearson Education Goal Achiever Award for 2015 Leadership and Sales recognition

·    2014 MBA Class Representative for California State University, Northridge CA May, 2014

·    Merck Pharmaceutical District of the Year Award Winner for 2010 performance contribution

SPECIAL SKILLS AND INTEREST

Affiliations:  CSUN MBA Alumni Association, Nat’l Association of Black MBA, National Sales Network Association

Technical:    Microsoft Office Suite; Word, Excel, PowerPoint and Outlook, Visio, SharePoint, WebEx, Salesforce, Veeva, Siebel, Adobe Suite and Prezi presentation