Rudraprasad Shivananda                                    

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More than 10 years of IT experience with extensive experience in designing and building CRM solutions to various clients.  Worked on CRM technologies like Salesforce (SFDC), Siebel and Clarify.

Worked as Techno functional Lead and successfully delivered multiple projects. Actively worked on Salesforce Sales cloud and Service cloud Implementation.

Hands on experience in Apex Programming, Visualforce pages development, Webservice API Integration, Apex Triggers Implementation, Salesforce Configuration and Administration.

SFDC Certified 401 developer,  SFDC Certified Sales Cloud Consultant,  SFDC Certified Administrator and SFDC Certified Advanced Administrator.

Strong Salesforce.com development and implementation experience with end to end knowledge on Requirement Analysis, Business Processes and methodologies. Very detail oriented professional with focus on Business Impact, Project deadlines, minimizing risks and efficient delivery.

Worked on large Salesforce CRM implementations including – Improving Citrix Sales Process, Partner Portal Implementation, Orders and Discounts, Integration with legacy systems, Call center Implementation etc.

Highly motivated team player with excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.

 

 

 

 

 

 

 

Skills and Expertise

 

÷ SFDC CERTIFIED SALES CLOUD Consultant               ÷ SFDC Admin 201 Certified

÷ SFDC 401 Certified Developer                                  ÷ SFDC Certified Advanced Administrator

÷ Salesforce Webservice Integration                           ÷ Visualforce Pages & Apex Programming

÷ Salesforce Configuration/Administration                 ÷ SOAP APIs Integration.

÷ Order and Rewards management                           ÷ Partner Portal Implementation

÷ Contact/Account management                             ÷ Lead Management

÷ Migration from Siebel to Salesforce                         ÷ Integration with legacy Systems.

÷ SQL and PL/SQL                                                       ÷ SOQL and SOSL

÷ Inbound/Outbound Webservices                              ÷ Informatica Integration 

÷ Onshore – offshore model and Co-ordination        ÷ Remedy and Clear case experience

÷ Tibco BW, ADB JMS Queues                                    ÷ Full SDLC Project Management

÷ Agile Methodology                                                             ÷ Team Lead and Project Delivery

 

Professional Experience

 

AdRoll Inc.                                                                                                       2016 January – present

Senior Salesforce Consultant

USA

 

÷  Integrated Docusign for the signature of Agreements, which is built on a custom object called Insertion Order tied with Opportunities.

÷  Setup and testing of Data Integration Tool – “Heroku” for the large volume of data from backstage with Salesforce.

÷  Made the data transactions free from synchronous errors by writing class in @future and made some of the data updates in batch. 

÷  Helped in setting up the Integration of WebCrawler Datanyze with Salesforce, which populates the web related data on Leads and Opportunities. 

÷  Integrated backend ticketing tool Zendesk with Salesforce.

÷  Implemented Single Sign On for Salesforce, which uses Okta along with the IT Team.

÷  Round Robin Contact Routing Implementation using Apex Class, workflows and a Custom Object.

÷  Efficiently debugged and solved the issues like APEX CPU Limit error, too many SOQLs error etc..

÷  Enforced and Implemented best IT practices in the Organization including standard coding practice, Effective Test class coverage, Functional and Technical documentation.

÷  Cleaned up the existing code and re-wrote them using the best practices which helped in good user experience.

÷  Salesforce Lightning readiness assessment and implementation preparation for next quarter.

 

 

Avid Technology.                                                                                             2015 March – 2016 January

Senior Salesforce Consultant

USA

 

÷  Redesigned the entire case process to improve the call center efficiency and for effective case handling.

÷  Analyzed Business requirements and provided and end to end IT solutions considering all the functional integration points.

÷  Effectively implemented the best IT solution to the Business Satisfaction within the deadlines.

÷  Implementation of the various Business scenarios including web to case, email to case, customer portal case creations.

÷  Integrated Salesforce with Internal ticketing system JIRA using Service Rocket Tool.

÷  Designed and Developed REST APIs for synchronous outbound calls from Salesforce to Integrated System.

÷  Enforced and Implemented best IT practices in the Organization including standard coding practice, Effective Test class coverages, Functional and Technical documentation.

÷  Effectively used the Salesforce out of the box features like process builder for various business automations.

÷  Delivered the projects within the communicated timelines and actively worked with Business Team for the adaption of the changes.

÷  Created various visualforce pages to integrate with web applications.

 

 

Citrix Systems.                                                                                                  2014 April – 2015 March

Salesforce Consultant

USA

 

÷  Designed, developed a new process for Citrix Partners to achieve Certifications and get additional discount on Citrix Products based on their Specialization for a Category.

÷  Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design

÷  Enhanced the features in the existing Partner Portal by adding new Visualforce Pages.

÷  Coded Custom Controllers and developed new Visualforce pages for Business.

÷  Developed Custom Webservices for Integration with Biz Talk servers.

÷  Worked on Eclipse IDE with Force.com plug-in environment for all Apex Class Coding and Visualforce pages development.

÷  Created new custom objects, Tabs, Master-Detail/Look-up relations, Page Layouts, Validation Rules and Workflows as part of ‘Citrix Sales process enhancement’ Project.

÷  Created Profiles, Permission Sets, and Sharing Rules for right access, addressing the needs of clients.

÷  Migrated SFDC Code from sandbox to Production environment using Change Set, ANT and workbench.

÷  Created different types of Custom Reports between the objects as per the Business requirement.

÷  Performed various data related operations like data inserting, updating, deleting and exporting

using Apex Data Loader.

÷  Implemented Triggers and Apex classes for updating records of an object. Standard EDA structure is followed in Citrix for Trigger Handling.

÷  Defined lookup and master-detail relationships on the objects and created junction objects to establish many to many relationships among objects there by efficiently created a data model for the Business Requirement.

÷  Wrote several SOQL & SOSL queries in apex coding with consideration to Governor Limits for data manipulation needs of the application.

÷  Used the Salesforce feature “Query Plan” to effectively execute the SOQL and reduced the query execution time.

÷  Created several workflows by defining rules, and related actions which include email alerts, field updates to automate the business process.

÷  Agile Development Methodology was followed for project implementation. Conducted Business Review sessions regularly to analyze the existing and to-be implemented business requirements.

÷  Coded for the scenarios like pagination, sorting of the wrapper class during the course of Implementation of Business requirements.

÷  Implemented PopUp feature using - jQuery Functionalities. (Uploading jQuery as a static resource in salesforce.)

÷  Involved in Salesforce Refresh activities – Helped the team to back up the code, prepared the sandboxes by executing post-migration steps.

÷  Prepared prototypes and demo projects for Salesforce-1 Implementation.

 

 

 

 

Cisco Systems.                                                                                                 2009– 2014

Consultant

USA

 

÷  Implemented and Enhanced SALESFORCE CRM solutions for the Cisco Call center and Marketing Applications.

÷  Involved in migration of the Call center Application from Siebel to SALESFORCE.

÷  Actively participated in design and planning of the callcenter solution using Salesforce. – Design and development of Entity-Relationship data model, Custom Objects, Record Types, Page Layouts, Security Model, Data flow options etc.

÷  Worked on Lead Management, Campaign Management, Account Management, Contact Management and Opportunity Management.

÷  Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards.

÷  Worked on Salesforce out of the box feature : Web-To-Lead.

÷  Performed Feasibility Analysis, Risk Analysis and Gap Analysis on multiple CRM Tools and Third party tools for Integration.

÷  Created custom objects and defined lookup and master-detail relationships among the objects.

Also created junction objects to establish connectivity among objects in data model.

÷  Analyzed different requirements during Agile process and implemented those using Workflows, Validation Rules and Approval Process.

÷  Designed, developed and deployed Visualforce Pages, Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

÷  Used the sandbox for testing and migrated the code to the deployment instance after testing.

÷  Created custom Apps, custom objects and custom fields applying the validation rules and Field level security as need by Business.

÷  Configured the Custom Buttons, Links and Actions on a particular operation.

÷  Involved closely with Business Team in Implementing the Call center functionalities by effectively using Salesforce features.  

÷  Integrated the Salesforce application with downstream systems by writing the SOAP APIs.

÷  Was part of Lead Delivery team and successfully migrated the Call center Application to Salesforce.

÷  Driven general releases, enhancements, bug fixes, maintenance by coordinating with all the Integration teams.

÷  Followed the Coding Standards, Governor Limits and prepared documentation to help new developers in the team.

÷  Prepared a detailed technical design document to help the support team and Business team to understand the existing functionality.

÷  Developed and configured various Reports and Report Folders for different user profiles based on the need of the organization

÷  Translated the business requirements into Salesforce functionality and also identified, evaluated, tested and deployed the solutions that are cost effective.

÷  Analyzed the Business requirements, explored the different options to complete it and always tried to implement the out of the box features in Salesforce.

÷  Worked as an Onshore Lead, coordinated with the offshore delivery team to transfer the knowledge and meet the project deadlines.

÷  Debugged the production Issues, provided workarounds, analyzed the code and fixed them to the satisfaction of the Business.

÷  Analyzed and evaluated the Business requirements and helped the Business analysts to prepare the detailed Functional documents.

÷  Worked on the functional documents and implemented Salesforce technical solutions.

÷  Evaluated and implemented technology trends for Cisco engage in. This includes cloud CRM proposal for the Marketing Applications

÷  Worked on identifying performance bottlenecks and tuning SOQL queries to improve performance of the application.

÷  Managed milestones delivery, process development, organizational due diligence, knowledge transfer, and issues resolution.

÷  Worked as a mentor and helped other engineers on the team to refine and fine tune the design of a project from performance and scalability perspective.

÷  Provided consistently exceptional customer service addressing client needs and preferences by matching them to available technical services

 

 

Zensar Technologies.                                                                                       2008 – 2009

Technical Lead

India

 

÷  Lead design, Development and implementation of the Integrated Call center using Siebel and Oracle.

÷  Worked on the smooth project transition from another Vendor.

÷  Implemented Siebel Technical solutions using configuration and eScripting.

÷  Implemented successfully Dashboards for the Data flow monitoring Tools.

÷  Automated the Manual Job monitoring and reporting.

÷  Performed numerous recruitment interviews and helped new hires achieve excellence by effective mentoring.

÷  Worked on the Upgrade of the Siebel Applications from 7.7 to 8.0 version

÷  Implemented ITIL process in the project.

 

 

 

 

IBM Global Services Ltd                                                                                   2005 – 2008

Software Engineer

India

 

÷  Implemented the CRM solution for the clients like Sprint Telecom, Bank of Montreal and Micron Semiconductors.

÷  Actively involved in the Siebel Repository migration to Production Servers and Server Administration tasks.

÷  Performed various code reviews and provided improvements on the quality and key performance indicators such as response time.

÷  Worked on Tibco Integration between Siebel and Data warehouse application.

÷  Prepared wiki pages and user guide documents for the users for frequently faced issues.

÷  Debugged and resolved critical user issues like – login errors, slow page loading, data visibility and delay in data propagation.

÷  Executed the development, presentation and execution of a review tool that monitor coding standards.

÷  Technical implementation of Siebel eFinance solutions for the Banking applications.

÷  Worked on the design and construction of a tool, which is used to transfer data from two different applications.

 

 

 

 

Education & Technical Skills

 

University Visveswaraya College of Engineering, Bangalore, India, 2005

Bachelor of Engineering

 

 

Trainings and Skills:

 

    ÷ Salesforce

    ÷Siebel 7.7 and 8.0  ÷Oracle  

    ÷Teradata ÷ Tibco BW/ADB

    ÷PL-SQL

÷Informatica ÷XML

÷ HTML            ÷ VB Scripting

÷OS (Windows, Linux) ÷ Toad

÷ Soap UI ÷Remedy ÷Clearcase