Candidates About

Mickenson Domond

Sr. Information Systems Engineer

Results-focused Sr. Information Technology Professional with extensive mid-level management experience in the fields of IT and Client Services. Expertise includes Customer Relationship Management system development, Information Technology application development and cloud platforms design and implementation. Hands-on technical leadership of business technology/project management; keep close communication with stakeholders, clients, and senior executives. Skilled in building high-performance teams, managing vendors, standardizing solutions, upholding compliance, managing large-scale and complex technical projects and budgets while delivering successful results. Fluent in French.

CORE COMPETENCIES

Strategic IT Planning & Leadership • Business Process Automation •

Risk Management• Technology Deployment• Full SDLC•DR Site Design and Deployment Team Building and Development• Infrastructure Design• Cloud Development

Solution Development • Enterprise Architecture • Information Management Strategy • Project and Program Management • Agile Management Framework (Safe)• Client Relations & Services.

KERYX BIOPHARMACEUTICALS, Boston, MA                                                                                                     2016 –present

Senior Systems Engineer, Cloud Security Infrastructure Engineer

·         Designs, integrates, and tests a suite of tools for security management of multi-tenant private and public cloud application services.

·         Interface with commercial software vendors as necessary to implement and support new software solutions.

·         Generate Full Software Development Lifecycle documentation.

·         Interface with commercial software vendors as necessary to implement and support new software solutions.

·         Managed and Implemented hybrid deployment with the flexibility of Public and Private cloud-based services (IDaas), (IPaas), (SaaS).

·         Manage and Administer Okta as platform for migration and integration of technologies like Office 365, Azure AD, Google Apps, Salesforce, and Oracle.

·         Administer OKTA SSO and MFA for IAM.

·         Security monitoring and reporting using OSSIM for suspicious user behavior analytic (UBA).

·         Measure staffs training sessions and compliance standards

·         Develops, deploys, and maintains source code scanning infrastructure.

·         Identify and implement process improvements.

·         Create security guidance related to product requirements, abuse cases, and attack personas.

·         Provide a deep understanding of existing, and evaluation of new, sample and data management solutions.

·         Establish procedures for automating system builds and updates (e.g. patching and software deployment) leveraging SCCM 2012R/2016, Active Directory, Group Policy Objects, and/or other management platforms such as JAMF or Microsoft Intune and Cisco Meraki.

JOHN HANCOCK/Manulife, Boston, MA                                                                                                                                                                                                      

2014-2016                                                                                   

Senior systems Engineer

§   Installing, building, and supporting Citrix infrastructure operations including familiarity with latest Citrix XenApp and Xendesktop software (v7.x).

§  Drive projects through the pipeline by managing weekly performance analysis and process mapping for deployments, migrations, upgrades, and disaster recovery plans.

§  Responsible for designing, implementing, and troubleshooting temporary infrastructures for Live Webcasting Events. (WebEx, Skype Business,)

§  Configure and implement Remote Access Solution: VPN with RSA and VDI’S with Xendesktop, XenApps and Configuration of Terminal Servers for out-of-band management.

§  Design and create reports within management systems (SCCM 2012R and 2016) for strategic decision making (licensing, patch/vulnerability, asset intelligence, fleet health, etc.)

§   Building standard Desktop Image for Windows 10 and 7 Pro for automated deployment in those environments i.e. OS Build, Drivers Package Preparation etc. (Migration & Updating definition, Installation, Policy Deployment, Reporting).

§  Provides Monitoring and Remote Support to troubleshoot issues on various hardware platforms VDI’s.

§  Implementing and Managing Encryption (BitLocker, Sophos), Symantec Endpoint Protection AV and MacAfee AV.

§  Strong familiarity with MDM Technologies for configuration and deployment using TFTP, Mobile Iron and Microsoft Intune. For IOS and Android operating systems and applications on various devices (iPad, iPhone, Blackberry, BYOD’s).

STATE STREET BANK, Boston, MA

2014-2015

Network Security Engineer

§  Configure and implement Remote Access Solution: VPN, ISDN dial up, Fractional T1

§  Implement Cisco IOS Firewall IDS using 2600 series router

§  Network Assessment and Documentation (including technical, operational, and economic assessment)

§  Implement Cisco Secure Access Control Server (ACS 3.0) for Tacacs (Terminal Access Controller Access Control System).

§  Configure Pix to Pix, and Router to Router VPN

§  Redistribution of routing protocols and Frame-Relay configuration

§  Network Migration from RIP to OSPF

§  Troubleshoot Windows 2000’s Servers and streamlining the user policy.

§  Implementation of TCP/IP & related Service’s DHCP/DNS/WINS

§  Launched disaster recovery initiatives by creating solutions for secure data and recovery of sensitive information by testing networking systems and executing upgrades where necessary.

§  Improved efficiency by using the helpdesk to prioritize workload and update queries.

§  Safeguarded critical services by coaching the team and mentoring members to develop success skills for conducting risk management assessments and network security audits.

§  Responsible for designing and implementation of customers network infrastructure

§  Re-engineered BGP routing (Route Maps, AS-Path prepend, MED, Local Preference) to load balance traffic across multiple ISP's links

CHAMELEON TECHNOLOGIES, Bellevue, WA                                                                                                    2012 –2014

Senior Infrastructure Engineer/Architect

• Perform system administration duties for System Center Configuration Manager, Desktop Backup, Antivirus, Desktop Imaging System, Cisco Unified Communications Manager, Mobile Device Management and Application packaging.
• Identifies, evaluates, and recommends new products, processes, and technologies
• Develops and communicates technical, systems and application standards and ensures compliance with existing standards from a global perspective.
• Performs post-implementation support, identifying root cause with strategic solutions to problems
• Identify new solutions and services for the desktop support team that align with business goals.
• Lead and train fellow desktop administrators in organizational processes.
• Steered the company’s global desktop strategy, architecture, and roadmap
• Manage, Maintain, Create standardized image tools hardware across global organization.

·         Improve efficiencies and maintain industry competitiveness by defining clear technical designs for ease in the use of documentation for all endpoint solutions, codes, configurations and processes.

·         Documentation of the build process and management of Gold Image.

·         Minimize project risk by easing collaboration of departments and limiting scope of deliverables according to risk tolerances and key performance indicators.

·         Increase transparency by reporting on management systems (SCCM 2012R, EPO, MDT, and Active Directory) and internal security while justifying future expenditures, recommendations, or changes to security infrastructure.

Meditech, Canton, MA                                                                                                                    2015 –2016

Sr Business Intelligence Analyst                                     

STEWARD HEALTHCARE, Boston, MA                                                                                 2013 – 2015

IT Manager Desktop Services

MAY INSTITUTE, West Roxbury, MA                                                                                        2008 –2013                                                                                                                          

IT Program Manager

Cox Communication, Omaha, NE                                                                                              2007– 2008                                                                                                                                                                                                                                

Business Operations Analyst  

U.S. ARMY, Fort Leonard Wood, MO                                                                                          1998 –2006                                                                                                                                                                                                                                                                    

Infrastructure Engineer-•Information systems

v  SIEM Integration and BCP project.

·         Successfully deployed a Unified Security Solution (USM) and a Multi-Factor Authentication (MFA) project for the KERYX commercial and finance department to manage both compliance and threats and to detect attacks in real time.

·         Deployment of IBM X-Force SIEM to help minimize damage breaches by concentrating on smooth deployment and minimal impact to the business.

·         Systems High Availability and Executive planning:

o    •Implemented Fresh Service helpdesk dashboard capabilities for automated ticket paging.

o    •Migrated remote users off domain model into Active Directory via OKTA

o    •Incorporated MS System Essentials for patch notices.

o    •Integrated Sophos capabilities for automated error ticket paging.

v  Lowered Support Costs

·         Increase productivity by upgrading technical support capabilities via Fresh Service desktop service management and OKTA to streamline helpdesk tickets and fast response incident handling. Enabling a yearly saving of

·         Switched the Enterprise communications system adding ShoreTel Sky for call accounting, reporting, integrated messaging and voice-data convergence with VoIP.

v  Risk Management

Minimized security risk exposure at STATE STREET BANK by bringing sustainable solutions during risk assessment to save valuable time and resources. Reducing company expenditures by more than $500,000.

v  Windows Server 2016 and Office 365 migration

Delivered a seamless modernization to the IT infrastructure at STEWARD HEALTHCARE, resulting in better response time for ticketing system and network administration.

Master of Science, Cybersecurity and Information Assurance, Western Governors University.

Master of Science, Technology management, Georgetown University. (In progress)

B.S., Information Systems Management and Security Engineering, ITT Technical Institute.

B.S., Chemistry and Computer Sciences, Creighton University.