Candidates About

Chad Corsaro

Senior Tech Support Engineer ▪ Information Technology

Information Technology Professional that has over 18 years’ experience ranging in support rolls from tier 1-3. During my career I have focused on customer support and building strong relationships with these groups. Due to my focus on customer support I have been nominated multiple times for Star Awards by my end users.

Highlights of Achievements                      

• Microsoft Active Directory administration.
• Laptop imaging using both MDT and JamF.
• End user support including executive’s in person and remotely using Teamviewer.  
• Mobile Device Support using Airwatch.
• Ordering of technology equipment used by the desktop support team.

• Administrated Microsoft Active Directory to create user accounts, email address, security groups, and distribution lists.. 
• End user support for both Windows and Mac operating systems.
• Mobile device support using Mobile Iron.
• Windows 7 deployment with Bitlocker.

Lead Tech Support Engineer                                                                                                                   2/2006-6/2015

My role on the Desktop Service Team is the Team Lead in the main Corporate HQ office with three direct reports under my direction. I have many responsibilities with this role including the main support contact for our executive staff.

• Administrated Microsoft Active Directory to create user accounts, email address, security groups, and distribution lists.
• Provide Desktop support for 1600+ users either on premise or in the field including international locations.
• Deployment of standard corporate images through Symantec Ghost, Smart Deploy, Carbon Copy Clone, and JamF.
• Securing hard drives with Windows Bit Locker disk encryption and FileVault2. 
• Daily end user support in person or on the phone for Windows7 and Mac OSX systems.
• Support for mobile device using iOS, Android and Blackberry.
• Build, support and deployment of Windows desktop OS systems on VMware virtual machines.
• Duo Mobile and RSA SecurID management.
• Juniper, and Junos Pulse VPN client support.
• Responsible for the ordering, tracking of all equipment and software for multiple offices and receiving for my location. 
• Work with vendors to resolve hardware repairs, replacement and recycling of legacy systems and terminated equipment.
• Handle all internal computer desk relocations with or with out 3^rd party vendor.

National Basketball Association Secaucus, NJ

Coordinator, Customer Service                                                                                                                   9/1999-2/2004         

Provided 24 hour 7 day’s a week technical support for NBA’s live television show NBA TV.

• Supported all operation systems used to produce content for NBA TV including all Graphic systems, software, ENPS, video logging and retrieval systems, League pass channel and internal stats applications.
• Resolution of any live broadcasts required immediate attention with in house and external vendors.
• Responsible for all Microsoft patching and software upgrades.
• Monitored stats databases to provide the most up to date and correct statically information for NBA.com.
• Detailed daily stats reports of all events that effected broadcasts systems to upper management.
• Responsible to setup mobile broadcast locations during NBA events all over the country.

Prudential Insurance Company Cardwell, NJ

Senior Unix Operator                                                                                                                                              1/1999-9/1999

• Responsible for running and monitoring application jobs on Smartstream.
• Monitored Tivoli for all server problem and acted as primary contact of all operation groups during escalation of server issues.
• Backup administrator running ARC Serve and Networker backup software.

P.C. Griffith &Co., Ltd. Cardwell, NJ

Junior Desktop Engineer                                                                                                                                           2/1998-1/1999

Member of NT Engineering / Enterprise Financial Management’s Step/GL SWAT Team.

• Rolled out Compaq desktop and servers to NT 3.51/4.0 and Windows 95 nation wide.
• Provided desktop and server support for all new hardware rolled out with the Smartstream application.
• Assisted in the training of local tech support in the standard and troubleshooting methods for desktop and servers.
• Team lead of standardizing asset management while providing up to date inventory.

College of Staten Island ▪ Staten Island, NY

Certifications

Jamf – Certified Casper Technician (CCT)