Candidates About

Kerrie Peters

Senior Technical Business Systems Analyst

A dedicated, detail oriented Senior Technical Business Administration Analyst professional offering over 20 years of experience working for large-scale organizations in fast-paced environments. Keenly adept at technical analysis, introducing innovative business solutions and process improvements with a focus on streamlining and facilitating workflow. A recognized leader who has been consistently given greater responsibility throughout her career managing teams of colleagues and executing multi-faceted projects while seeking to further the corporate mission and exceed organizational goals.

Technology Systems Departmental Communication Manage Development Team Team Management Reports Solutions Advice System Testing Resource Management Leadership

Business Analysis System Implementation Service Delivery Risk Management

Staff Recruitment and Training Opportunity Identification Analytical Research IT Partners

Vendor Relations Process Improvement Initiatives User Documents & Training Manuals

IBM AS/400 Siebel ASP Pages Toad MS Office 2007/10/13/365 Dreamweaver

Seagate Crystal Reports Windows 7, 8 & 10 Cognos

CENGAGE LEARNING, (THOMSON LEARNING), Cincinnati, OH                                      2006 – Current

A leading provider of learning engagement services for students, instructors and institutions.

Associate BI Cognos Developer, Business Data Analyst

Effectively build and run comprehensive reports utilizing IBM Cognos software that was distributed to various internal departments. Tasked with troubleshooting non-functional reports finding solutions that minimize work flow interruption. Work alongside Business Analysts maximizing their criteria into a functional report.

• Performed detailed analysis of Cognos Data.
• Consistently wrote basic SQL using the TOAD software platform.
• Successfully assisted ETL developers with the Siebel (Oracle) system determining which tables and linkings are of primary importance when creating packages.
• Collaborated with the Sales Management Team to identify their report requirements. Provided solutions to create those reports.

GSF System Administrator

• Consistently receive and perform updates, testing and maintenance on the Siebel Enterprise Application (CRMS) directly resulting in improved business operations.
• Effectively streamline the CRMS application on a consistent basis resulting in a continued operation for both internal and external support of more than 2000 clients.
• Successfully work with Tech Support Groups to troubleshoot report and Magellan (Siebel issues.
• Contact system users with a focus on replicating steps needed to reproduce errors they are experience. Once errors are identified, proactively solve issues returning users to service without further interruption.

THE CHILDREN’S HOME OF CINCINNATI, Cincinnati, OH                                     Jan. 2002 – May 2006

A leading provider of education, behavioral health treatment and physical health support to children with social, behavioral and learning challenges.

Mental Health Technology & Project Specialist, Jul. 2005 – May 2006

Effectively collaborated with staff on the development, implementation and maintenance of the departmental database, information and outcome systems. Drafted comprehensive reports targeting the internal needs for information tracking and reporting covering productivity, intake, quarterly outcomes and operational plans.

• Successfully developed reports for external contracts for clients such as The United Way.
• Consistently served as a liaison to the IT Department engaging in extensive collaboration with IT staff ensuring that all hardware and software applications were meeting departmental needs.
• Assumed departmental technical responsibility for multiple aspects of operation including quality improvement tasks, functions and assignments.
• Oversaw the work assignments of the Mental Health Services Administrative Support Staff functions including: medical records, data entry, team support and auditing.
• Notified clients regarding lapses or changes in status with Medicaid insurance coverage. Additionally, worked with the billing department to cure family lapses.
• Frequently assisted the Program Operations Manager in the development and updating of policies and procedures relating to all administrative service functions and responsibilities.
• Maintained and updated administrative service productivity reports by tracking and measuring performance against established standards. Additionally, prepared and distributed reports on individual productivity statistics to Program Operations Manager on a weekly basis.

Application & Database Specialist, Jan. 2002 – Aug. 2004

·         Worked alongside staff in the development and implementation of agency application and database systems.

·         Provided in-depth training to agency colleagues in the use of databases and agency supported software and platforms.

·         Served as a main point of contact on the help desk for fellow team members.

·         Structured information processes to streamline information flow so that it is accurately captured by electronic systems. Additionally, initiated business process development programs.

·         Consistently maintained the agency website ensuring the accuracy of all information. Provided troubleshooting support to fix errant links or content.

BROADWING, Cincinnati, OH                                                                                                     1994 – 2001

A leading data, voice and media solutions company that ultimately became Cincinnati Bell.

Application Analyst II 1999 – 2001

Billing Production Analyst 1996 – 1999

Customer Service 1994 – 1996

Excellence in Performance & Customer Service – May, July, Oct. & Dec. 1995

Broadwing Applause – 1^st Quarter

Bravo Winner Cengage Learning – Dec. 2009, Feb. 2010 & Mar. 2010

Midwest Booster Secretary, 2011

Midwest Booster Vice-President, 2012 – 2014

Midwest Booster Treasurer, June 2014 - Current

Customer Service & Principles of Banking Certification, American Banking Inst., Cincinnati, OH

Medical Billing, At Home Profession, Denver, CO