Candidates About

Craig Davis

Information Technology Leadership

IT Service Delivery, Project Management Office, IT Transformations, IT Operations

Technology transformation leader with proven competencies improving efficiencies and costs within service delivery organizations, progressing service management practices, creating and managing PMO’s, maturing project delivery and enhancing vendor engagement to deliver value across the business.

w  Influential Leadership w Trusted Advisor w Staff Leadership w Creative Problem Solving

 w  Strategic Planning w Contract Negotiations w Program Manager w Vendor Manager w Outsourcing

Professional Experience

CoreLogic – Irving, Texas 75063                                                                                        (2010-2018)

Vice President II, Service Delivery / Operations / PMO Manager / Vendor Manager   (2015-2018)

Promoted by CIO to lead expanded Enterprise Technology Services organization. Deliver on technology transformations, cost reductions, operational and project execution improvements and ensuring consistency in IT Outsourcers performance.

·         Reducing costs 9% by consolidating 18+ disparate IT operational teams that span across on-premise, cloud and outsourced functions.  Improving delivery and customer satisfaction.

• Advisor for migrations to AWS Cloud and PCF platforms. Establishing future platform.
• Increasing revenue $10 million by reducing system outages by 73%.
• Driving 8% YOY savings on $100+ million budget to meet annual cost reduction targets.
• Decreasing security vulnerabilities over 80% by deploying ServiceNow Security Management, Discovery, CMDB and restructuring operational teams. Retained Security Certifications.

·         Transformed $10 million investment in Disaster Recovery. Confirmed recovery for systems.

• Implementing Corporate-Wide Major Incident Communication process.  Streamlining notifications to customers and news outlets for major events.  Proactively notifying customers of outages.
• Heading issue and risk mitigation on multi-million dollar project portfolio.  Operating as last tollgate prior to escalations to C-Level.  Allows projects to continue on schedule and meet timelines.

Vice President, IT Service Delivery / Vendor Manager / PMO Manager                        (2013-2014)

Appointed by CIO to create department to direct new outsourcer including all service management (ITSM) functions. Led full integration effort while managing PMO and infrastructure project delivery.

• Negotiated $300+ million outsourcing contract.  Directed contract terms for operational services and service levels (SLA’s).  Resulted in favorable terms for organization.

·         Led largest project in company’s history to achieve $30 million annual savings.  As an accountable executive and program manager, directed CoreLogic and vendor’s resources to migrate onto new technology platforms. Resulted in current infrastructure and better resiliency.

• Directed Operational Transition of vendor’s people, process and technology to over 5000 employees; identified and recommended areas for improvement that resulted in meeting aggressive project timelines and enhancements to vendor’s methodology. 
• Created team to manage $50+ million IT vendor. Established governance, delivery oversight for infrastructure and EUD services, financial reconciliation, SLA’s, contract verification and dispute resolution.   Resulted in strong oversight to vendor’s Service delivery model.

Craig Davis – Page Two                                               214 435 9245  |  craigldavis4@gmail.com

Vice President, IT Service Manager / PMO Manager                                                       (2010-2012)

Led Enterprise PMO, IT Service Management (ITSM), ITIL Framework, and Disaster Recovery functions. Improved service delivery efficiencies which increased customer satisfaction ratings.

• Increased PMO compliance to Corporate IT Controls. Compliant with customer and external auditors.
• Expanded portfolio governance; improved consistency with project risk and issues management. 
• Directed continuous service improvement initiatives which resulted in 20% reduction in delivery times.
• Enlarged use of ServiceNow by converting 75+ manual processes.  Improved 100+ service catalog requests with enhanced automation which reduced delivery times and enriched end user experiences.
• Improved successful Disaster Recovery tests by 31%.  Resulted in improve compliance position.

First American Corporation – Westlake, Texas 76262                                                     (2000-2009)                                                                                    

Vice President, IT Operations                                                                                             (2007-2009)                                                                                     

Streamlined technical operations and eliminated waste related to service delivery and performance management. Led team of 300 associates controlling the Dallas data center and all associated IT functions.

• Reduced IT annual expenses by $12 million through data center and operational consolidations.
• Advanced PMO methodologies, compliance and portfolio reporting for improved execution performance. Completed 20+ data center migrations which resulted in lower IT costs.
• Directly managed $24 million Solana, Texas campus and data center buildout and IT migration.

·         Formed new ITSM organization to achieve 30% improvement in IT delivery.  Defined teams, procedures and trained 600+ IT resources on ITIL processes for incident, problem, change, release, request, capacity and continuous service improvement (CSI).

·         Led ServiceNow implementation across organization. Consolidated 7 different tools onto platform.  Resulted in increased employee satisfaction and faster service delivery to customers.

Enterprise Project Management Office Manager                                                             (2003-2006)

Created EPMO organization; defined methodologies, standards and templates. Led company-wide EPMO effort while managing project managers, application developers, QA and BSA resources.

• Managed multi-million-dollar portfolio, which consisted of 100+ concurrent software development, infrastructure and enterprise systems projects. Improved project delivery 100%.
• Implemented Microsoft Project Server across 250+ staff. Resulted in consistent execution.

Education, Certifications, Training & Traits

AAS, Computer Science, Tyler Jr. College, Tyler, TX

Certifications & Training

ITIL V3 ; Project Management Professional (PMP, 2005-2015) ; Lean Management (In-process)

Global Delivery Strategy & Leading Through Change ; Coaching for High Performance Teams

Center for Creative Leadership – Executive Presence / Leadership Development

Traits

Gallup Strengthfinders 2.0 : Arranger, Relator, Responsibility, Individualization, Maximizer