Candidates About

Donald W. Miller

Qualifications Profile

Technical Professional with recent experience in Access and Identity Management, and past experience in software engineeriing, computer/network/printer diagnostic analysis and repair and audio/video/lighting systems.

Selected Achievements

•         Participated in software engineering upgrade of US West/Qwest DEX advertising handling systems to reduce operating expenses by creating a paperless process, increasing productivity and producing the DEX Yellow Pages in a timelier manner.

•         Assisted many satisfied individual and business clients with computer software/hardware problems,

         upgrades and wired/wireless network setup, security and maintenance of lighting, surveillance, audio and

         laser display systems.

Objective

Seeking a position primarily in entry level software engineering or software development. Secondarily seeking a position in Identity and Access Management or Infrastructure services.

Professional Experience

Identity and Access Management

PROBUILD/BUILDERS FIRSTSOURCE via HARVEY NASH                               MAY 2016 – PRESENT

Service Desk Analsyst I

Primarily managed logon access for various systems at ProBuild Headquarters in Denver and at 400+ retail, administration and manufacturing locations in the USA. Managed access to Active Directory and administered Microsoft Exchange email access. Administered POS access on Gemini systems and in house systems.  Verified access through Oracle Identity Manager, ADP and Dayforce. Adapted to and provided feedback on process changes as merger between Probuild and BFS progressed. Set up drivers in Telogis application.Worked first 6 months as contractor then was hired on as full time employee.

(Windows Active Directory, Oracle Identity Mangager, ADP, Gemini POS systems, Microsoft Exchange, Telogis, ServiceNow and RequestTracker )

IBM CORPORATION (TECHNISOURCE/KELLY SERVICES)                     AUG 2008 – MAY 2016

Identity Access Administration Management, Security and Risk Management

As part of IBM Information Security, performed ID management and end user on-boarding/off-boarding and access control to customer servers.   Verified that all management approvals and information was in place before granting access to end users. Ensured that all documented processes were followed in order to grant access. Maintained process documentation for each clients ID process in IBMs documentation database. Created Python/Expect and UNIX shell scripts to automate ID tasks on large numbers of servers.  

(Windows Server, UNIX, AIX, AS400, ACF2, Tandem/Guardian, Red Hat Linux, SUNOS, Solaris, Lotus Notes, Expect/Python and UNIX shell scripting, Service Now, Impact, ManageNow, User Administration Tool, IBM Tivoli ID Manager)

Software Engineering Experience

ANALYSTS INTERNATIONAL CORPORATION                                                                 JAN 1996 –  OCT 2001

Technical Contractor / Software Engineer

Accountable for successfully engineering, enhancing and maintaining Advertisement Order Handling systems and software for U.S. West (Qwest) DEX client.  

(C++, JAVA, Macintosh OS 6-9, UNIX/HP-UX, MQSeries, XML/CORBA)

Information Technology Experience

SELF EMPLOYED TECHNOLOGY CONSULTANT                                               JAN 2002 - PRESENT

Technology Consulting - home and small business network, computer and software support

Assisted home and business clients with Windows based and Apple OS X computer software and hardware problems as well as new computer and printer setup and wired/wireless network setup and support.  Also worked with Android and iOS application development for entertainment and night club businesses.

(MS Windows 95/98/2000/XP/2003/Vista/7/8, Apple Macintosh OS 6-X, Dreamweaver MX, Javascript, Android, iOS programming, XCode, Eclipse, Arduino, Particle Photon, Raspberry Pi 1,2,3)

CLUB ACQUISITION COMPANY                                                             DEC 2004 – MAY 2007

Information Technology support, security, PBX, network, backup system and server support

Primarily provided network and help desk support using Footprints ticket management system.  Help Desk responsibilities entailed helping clients in remote offices over the phone, utilizing Remote Desktop, and in person within the local offices.  Administered a Windows Active Directory domain by adding and deleting users, resetting passwords and managing computers in Active Directory domain. Installed, upgraded and maintained software such as Microsoft Office and other applications on workstations and servers.  Worked with AT&T Intuity phone system, setting up phones and administering Audix voice mail system.  In office responsibilities included setting up new workstations and installing software as well as maintaining and repairing existing workstation and printer hardware and software.  Protected sensitive data by administering Veritas Backup Exec systems to backup servers along with SQL Server databases in Denver, Phoenix and San Diego offices.  Also maintained tape backups/rotations on Exabyte robotic tape drives and backup to disk on Snap Appliance Snapserver.  Administered ADT card access system and maintained office security. Installed and maintained cat-5 Ethernet cable runs to workstation outlets from patch panels and switches in server room. Maintained various printers and responded to printer problem calls. Created an intranet informational website and phone list using Visual Studio 2003 and .NET/ASP with applications to query data from SQL Server database and Active Directory. 

(MS Windows XP/95/98/2000/2003/NT/Vista, MS Server 2000,2003,2005, MS Office 97/2001/2003/2004/2005, Active Directory, .NET, Visual Studio 2003, VB, C#, SQL Server, Linux, Veritas Backup Exec/Netvault)

Education, Training & Certifications

Formal Education:

Associate in Science Degree □ Major in Electronics Technology; Pikes Peak Community College, GPA 3.3

Bachelor of Science Degree □ Major in Computer Science; Colorado Technical University, GPA 3.6

Master of Science Degree □ Major in Information Security; Capella University, GPA 3.8

Professional Training:

Object Oriented Analysis and Design using UML & Introduction to Rational Rose, Rational University