Candidates About

Daniel Paul Ruiz

July 2012 – Present:                 End User Support Engineer

                                                Sotheby’s

                                                New York, NY

●      Managing 2,200 corporate mobile devices (Android & iOS) globally using MDM solution (SAP Afaria)

●      Managing over 150 Apple computers for all North American offices via Casper/LanDesk

●      Leading 4 IT teams for yearly IT project goals

●      Maintaining both Windows and Mac Images for 700 North American computers

●      Supporting Microsoft Windows 7, 8 and Apple OS 10.5 to 10.11

●      A/V setups for all broadcasted auctions

●      Basic Microsoft Exchange Administration

●      Providing Windows support for all 850 Sotheby’s employees in North and South America

Feb. 2012 – July 2012:              Service Desk Support Analyst

                                                Insight Global

                                                New York, NY

●      Contract Project for NYU Medical Center Smilow Research Building

●      Provided Helpdesk/Desktop Support for over 500 researchers and doctors

●      Supported Apple OS 10.5 to10.8 and Windows XP/7 desktops and laptops

●      Provided Basic MS Exchange support for both PC and Mac users

●      Provided Blackberry and Apple portable device support

●      Provided HP printer support

Nov. 2007 – Feb. 2012:              Help Desk Specialist

                                                Future US, Inc.

                                                New York, NY & San Francisco, Ca.

●      Managed the New York’s IT infrastructure and secondary support for San Francisco office

●      Supported Windows 7 and Apple OS 10.4 to 10.7 operating systems on both desktop and notebook computers

●      Provided hardware support for both Windows and Apple desktops and notebooks

●      Provided basic MS Exchange support for both PC and Mac users

●      Provided Microsoft Office 97, 2002 and 2010 support for both Windows and OSX.

●      Provided printer/scanner support for both Windows base and Apple computers.

●      Provided Apple mobile device support for 100 PC and Mac users in the New York office.

Nov. 2004 - Nov. 2007:              Desktop Support

                                                Houghton Mifflin Company

                                                New York, NY

●      Sole support for 80 users in the Houghton Mifflin New York office

●      Supported Windows 2000, XP, Mac OS9 and OSX operating systems on both desktop and notebook computers

●      Provided hardware support for both Windows base and Apple desktops and notebooks

●      Provided Lotus Notes support for both PC and Mac users

●      Provided Microsoft Office support for both Windows and OSX.

●      Provided printer/scanner support for both Windows base and Apple computers.

●      Provided Blackberry handheld support for 80 New York users.

Computer Skills

IT Certifications

●      Jamf Certified Casper Technician

●      SAP Afaria

EDUCATION                 Associates in Science in Computer Network Operations from Katherine Gibbs School in 2002