Candidates About

PROFESSIONAL EXPERIENCE

PROGRESS RESIDENTIAL

Service Director                                                     Alpharetta, GA                                                       2017 to Present

Lead the planning, management, and operational effectiveness of the construction, rehab and maintenance department of the Atlanta Market Area comprising 3900 single-family properties. 

·         Improved job scoping and service delivery from internal associates, technicians and vendors.  Drove down property turn times and maintenance days service outstanding.

·         Developed strategies to streamline business processes and standardize service/pricing provided by general contractors and single-trade vendors. 

TERMINIX INTERNATIONAL

Region Director                                                         Duluth, GA                                                            2008 to 2016

Directed the planning, management, sales and operational effectiveness of 250+ associates across multiple locations with revenues of $54M.  Developed strategic business plans and budgets to ensure quality service delivery, dynamic growth and efficient Asset utilization.  Surpassed profit budget goals six consecutive years.

·         Initiated & guided strategic initiatives, using cross-functional team to analyze root causes, develop creative solutions, and enhance associate empowerment, that increased customer satisfaction by 26%.

·         Launched 3 innovation service lines that grew revenues by $2M and expanded renewable growth potential.

·         Reduced cost management expenses $700K annually by collaborating with management and field associates to improve route efficiency, service protocols, inventory management and associate performance.

·         Increased profits by developing, initiating, and managing augmented training for improved problem resolution that achieved a 50% reduction in extra service requests and generated annual savings of $105k.

·         Assessed acquisition targets analyzing financial statements, spreadsheets and market strategy goals.  Through negotiation, problem solving, creativity and collaboration, purchased 3 tuck-in acquisitions totaling $6MM. 

·         Boosted corporate organizational skills and management experience by recruiting, mentoring, coaching and counseling key managers.  Through team leadership saw eight key players promoted to upper level positions.

Branch Manager                                                     Memphis, TN                                                          2005 to 2008

Managed day-to-day tactical, strategic vision, operational planning, functional and administration activities of branch.  Created strategic partnerships and used financial/ management acumen to turnaround 4th quartile branch performance. 

·         Improved internal culture, business processes, cost management, and skill development.  Achieved increased revenues, profits and margins of 8%, 17% and 48% respectively, while raising BU ranking 200+ places.

·         Formed cross-functional teams using Breakthrough and Six Sigma methodologies to impact allowance, vehicle maintenance, accident root-cause analysis and quality control opportunities. Resulted in a 14% accident reduction, 13% profit increase and a company leading margin of 50.2%.

·         Headed the drafting of new by-laws targeting a more professional and vibrant organization for the Greater Memphis Area Pest Control association, using clear writing and communication skills to ensure its adoption.

RBF, INC (dba The Forum Athletic Club)

Managing Owner   (Sold Ownership in 2015)    Johns Creek, GA                                                         1998 to 2004

Identified acquisition target; guided organization through transition.  Led all financial, operations, asset and sales management as well as marketing, human resource, hiring, payroll, purchasing, and customer service activities.

·         Implemented improved internal protocols, accountability and process management to enhance customer service.  Increased monthly revenues of $40k and attainment of positive EBITDA in 4 months.

·         Identified and negotiated acquisition of ancillary elite athlete training entity.  Spearheaded re-brand and strategy re-positioning to grew niche market business to $1MM in annual revenues.

EDUCATION AND TRAINING

MBA: FINANCE                                                                                 San Diego State University, San Diego, CA 

BACHELOR OF SCIENCE: BUSINESS & ECONOMICS   California State University, East Bay, Hayward, CA

JOHN MAXWELL LEADERSHIP CERTIFIED                                            Trainer, Speaker, Coach & Mentor

CERTIFIED PEST CONTROL OPERATOR                         HPC & WDO, Georgia Department of Agriculture

SIX SIGMA GREENBELT Training

SKILLED IN MICROSOFT Office Suite Programs

ADDITIONAL SKILLS

Account Management, Client Focus, Consultative Selling, Contract Negotiation, Customer Service, Meeting Deadlines, Microsoft Excel, Microsoft Office, Microsoft Powerpoint, Microsoft Word, Multi-Tasking, New Business Development, Operational Support, Planning, Process Engineering, Public Speaking, Purchasing, Service Delivery, Supervisory Skills, Teaching, Training, Training Programs, Word Processing

VOLUNTEER ACTIVITY

Team Leader, 12Stone parking team; Live2Lead meeting volunteer

Football Coach, Northview High School, Northview Jr. Titans & Olive Branch YFL

President, Desoto Central High School Football Booster Club

Past Member, Georgia Pest Control Association

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