Objective

Experience

To work in a position that provides an opportunity for development of skills, and to be given a chance to improve productivity by providing enhanced administration and support, in order to add value to the department.

Kforce Professional Staffing

2016-Present

American Family Insurance - Application Workload Automation Technologist

·         Analyze and create CA7 and AutoSys jobs that are of high quality to ensure a secure and reliable environment for employees.

·         Analyze production work flows and make recommendations to improve performance.

·         Provide workload automation forecasts and capacity of processing window. 

·         Interfacing with customers to determine and implement department solutions for corporate projects.

·         Primary tools used are CA7, AutoSys and putty.

Accenture Federal Services Department of Education Project

 2015-2016

Infrastructure Support Analyst

·         Public Trust security clearance

·         Security Team/ UserID Support: Managed access requests for a project of over 400 employees and more than 800 subcontractors

·         Documented processes and access requests for internal and government audits 

·         Troubleshoot system access issues for internal and subcontractor users

·         Coordinated multiple teams on the same project to complete tasks under very tight deadlines

·         Traveled vendor sites to assist subcontract users with system access

·         Completed weekly and monthly reports to senior management and client

2014-2015                    Accenture / Service Now Program            San Antonio, TX

Service Now Developer

• Executed repair on Defects and Enhancement requests from Clients. Issued System access, based on roles, requested by client.
• Tested updates of clients Defects or Enhancements completed by the SADC Service Now team.
• Assisted in the completion of the Service Now Boot Camp documentation and the daily and weekly reports requested by management.

2009-2014                Accenture / IRS HCTC Program            San Antonio, TX

Service Desk Analyst / Batch OperationsScheduler

• Performed daily Help Desk Level 1 Task using SDE, Lockout Status, Active Directory, SAP Gui, Siebel, SharePoint issued 5081s and token request for IRS system access.
• Monitored daily HCTC Batch using Control_M as out scheduling agent.
• Completed documentation of IRS HCTC instructions and updates in SharePoint.
• Assisted Asset Management  Team  in the inventory of IRS assets.

2004-2009                          World Savings /Wachovia            San Antonio, TX

Operations Analyst / Scheduler

• Performed updates to daily batch cycle using CA7 and Control-M in World environment.
• Assisted in the sunset of production cycles during the merger process.
• Completed instruction in the implementation of Wachovia standards.
• Performed daily Scheduler duties and responsibilities in the multiple Wachovia environments.

Education

Training

120 Semester hours of Computer system & programming related courses completed

  (JCL, Cobol, Apl, Fortran)

  University of Texas at San Antonio

CA1, CA7 and CA11 training at Computer Associates, Irving , Texas

CA-Dispatch training at World Savings.                      

*Currently I am working as a Contractor in Madison although am seeking a position in San Antonio which is my permanent home.