Candidates About

 

Pavan Darjani

SERVICENOW DEVELOPER

IT Professional with more than 9 years of significant expertise including 3 years of ServiceNow as a design, development, implementation, and administration of information technology applications using ServiceNow, ITSM applications and enhancing web solutions.

 

Professional Summary:

·         Experience in Configuring Applications using Service-Now tool, used in ITIL Management. Strong understanding of ITIL V3. Deep functional and technical knowledge of the ServiceNow platform as well as experience delivering medium to large-scale ServiceNow implementations.

·         Experience in Implementation, design, development, documentation, deployment, and post-production support following Software Lifecycle using SDLC SCRUM.

·         Expert in ServiceNow with experience on implementing end-to-end Service Catalog, Incident Management, Configuration & Asset Management, Change Management, Financial Management and Release Management with extensive knowledge on Content Management System.

·         Expertise in Design and configure ITSM and customizing the applications using Java script, AJAX and HTML in Service Now.

·         Good Knowledge about ITIL standards which are helpful in development and customization of ITSM Applications.

·         Involved in configuring the Business Rules, Client Scripts, UI Policies, and Access Lists in ServiceNow.

·         Designed, configured and implemented solutions using Java Scripting.

·         Involved in managing system configurations, gathering and documenting user and process requirements, Creating and Developing Workflows.

·         As a tester, performed quality assurance testing, User Acceptance testing and Third party integration for ServiceNow platform.

·         Worked extensively on LDAP integrations. Very good understanding of Integration with these varieties of protocols: SOAP, JDBC, and ODBC.

·         Strong skill set in the ServiceNow suite development including REST integration.

·         Experience in debugging and troubleshooting the existing codes.

·         Excellent knowledge of hand-coded HTML, CSS, JavaScript, DOM, JavaScript/UI libraries and their use in implementing AJAX solutions.

·         Experience in working with the workflows using ServiceNow workflow editor.

·         Generated JavaScript's to create Business Rules, Client Scripts, UI Policies and UI Actions.

·         Involved in Data Integration and Migration with the existing Legacy systems using data loader.

·         Experience in Continuous Integration tool Cruise Control and Jenkins

·      Flexible to work on new technologies and ability to quickly fit into the team and take challenges as required

·      Excellent Knowledge in SCM Process redesign, build and release management, project management.

·         Experienced all facets of full CM process with tools such as Git, SVNANT, MAVEN, NANT and Bamboo.

·         Good exposure to Testing and Debugging Applications.

·         Adaptive to team environment and has the capability of completing complex tasks independently.

·         Capable of learning quickly and delivering solutions as an individual and as part of a team. Self-motivated Team player with excellent interpersonal and communication skills.

·         Strong communication skills, with the ability to convey concepts/requirements between technical and non- technical stakeholders.

Technical Skills:

 

Languages	Java/J2EE, .Net,  Visual Basic, ASP.NET, VB.NET, PL/SQL, SQL, C,C#.
Scripting Languages	Shell script, Ksh
OS Platform	Windows XP/NT, MAC OS X 10.6, Linux, Unix
Database	Oracle (10g/9i/8i/7.x), SQL Server 2005, DB2, , Sybase, MS Access     9.0/10/11
CM Tools	Rational Clear Case 6.0 and 7.0.1,8.0,CCRC SVN(SubVersion), Perforce, Git
GUI Tools	ServiceNow Geneva/Helsinki, ITSM
Web Server	Apache Web Server And Tomcat 3.2.2, IIS 6.0
Build Tools	Maven 3, Ant 1.7.1,Nant
Application Servers	WebLogic 8.1/12c, Websphere 5.x/4.x
Defect Tracking Tools	Rational Clear Quest 7.0.1,Bugzilla,HP Service Center,AtlassianJira
ContinuousIntegrationTools	Hudson/Jenkins, Anthill pro, Bamboo
Web Technologies	Java Script, VB Script, HTML, and XML
Other Tools	TOAD, JBuilder, Eclipse, Text Pad,  Edit Plus, MS Office, MS Project, MSVisio, Visual studio,JBoss, informatica8.6.1,VM ware, Version One

 

Certifications & Education:

 

ITIL Certification, Bachelors in Computer Science, JNTU 2005,

ITU University, San Jose, CA - 2008

 

 

Experience:

ECOLAB, St Paul, MN  May ‘2016 – Present

Service Now Developer                                                                                                   

·         Use Administration of common platform applications: Knowledge Base, Service Catalog, Workflows, SLA's, Reporting etc.

·         Core Application Administration: Policies Interactions, Application Security, Events Notifications.

·         Managing client scripts, UI policies, UI actions and Data policies.

·         Moving data in and out of an instance using import sets and transform maps and also auto import of data into service now.

·         Defining Service Level Agreements SLAs notifications, and reports.

·         Develops new applications from beginning to end.

·         Maintains existing applications. Creates code that meets system standards.

·         Integration of service now with LDAP for authentication.

·         Integration of Service Now with BMC Remedy for ticket creation on change submit.

·         Subject Matter expert on Incident Management, Change Management Process and Knowledge article.

·         Recommends appropriate design alternatives to be implemented based on customer constraints.

·         Develops conversion plans and procedures.

·         Develops and executes plans and procedures for data conversion, customer acceptance criteria and installation strategy.

·         Migration of customizations from one instance to other instance.

·         Ongoing Maintenance.

 

TIBCO LOYALTY LABS, SFO, CA                                                                                 Oct  2014- April 2016

Service now Developer

Responsibilities:

·         Create and maintain API and data integration process between ServiceNow and other Services

·         Experience in Communicating with external web services using SOAP Messages and REST.

·         Experience in loading assets into SNOW from third party system using Web Services and Import Sets.

·         Worked on Modules of ServiceNow like Incident Management, Change Management, Service Catalog, and Reporting and few other custom applications.

·         Provided design, technical solutions for the user requirements at Client and made recommendations to improve their current processes.

·         Developed Client Scripts, UI policies, Business Rules, Security Rules and UI Actions, UI Pages/Macros.

·         Worked on JDBC Extracts, SQL queries, Data sources, external connectivity using SN data source, Web services, Email integrations etc.

·         Designed many catalog items out of which few catalog items involve integration using SOAP Web services, Restful API.

·         Created Data Sources from various external applications, scripts to parse incoming data and transform into ServiceNow.

·         Worked on creating various Import sets and Transform maps for data uploads using excel sheets.

·         Created Database views to create reports across multiple tables.

·         Created Service Catalog templates for various use cases which are used for Catalog Admins to develop catalog items.

·         Translated business requirements into Service-Now oriented technical/procedural requirements.

·         Collaborated with Technology Service desk and Service Management to evaluate requests to change, customize, and configure service now.

·         Consulted with the Client's user community to identify and evaluate business needs.

·         Experience working with email notifications, inbound actions, reports, gauges, and home pages.

·         Supported the development and maintenance of ITAM operational and financial metrics and Established support models required to achieve them.

·         Defined the functional needs for our ITSM system, ServiceNow, and architected the specific implementation.

·         Troubleshot ITSM issues and Integration related work such as CMDB, LDAP and Network Automation.

·         Worked on Project Portfolio Management PPM module to view all the related projects and application at the same time and track their progress by Gantt charts. Also worked on demands in the PPM module.

·         Worked on creating users, roles, groups and Configured LDAP Server and LDAP Listener for updating the user and group table record.  

·         A ServiceNow expert with experience on implementing end-to-end Service Catalog, Incident Management.

·         Created ITAM policies and policy management.

·         Used SAM programming to control inventory through accurate databases.

·         Implementing ServiceNow Discovery and CMDB and integrating it with Change management.

·         Assist clients address business needs through the application of the ServiceNow platform in support of ITIL best practices.

·         Responsible for participating in the support of the processes, tools, and methodologies to drive consistent IT Software Asset Management (SAM).

·         Implementation experience of Event based integrations like Mid Servers, TEC, and Web Services.

·         Customized and created workflows for Change Management, Configuration Management, and knowledge management and for service catalog items.

·         Involved in change and release to production touch points, Incident and Problem Management processes.

·         Involved in MID Servers for granted access to the SNMP devices by the ACL.

·         Worked in Release management during product and patch releases.

·         Worked with client and management to resolve issues and validate programming requirements within their areas of responsibility.

·         Worked on collecting inventory details that are very useful to the service desk which includes information about an end-user's machine using ITAM.

·         Used Atrium Integration Engine to import data into ARS from External Data source.

 

CAPITAL ONE, Richmond, VA      Dec 2013- Oct 2014

SCM/Build Release Engineer

Responsibilities:

·         Using SVN as Version control tool and Maven as build tool.

·         Implemented and automated security scans.

·         Defining and implementing Automation of the builds in Continuous Integration (HUDSON/Jenkins).

·         Developing the documentation based on the requirements and update.

·         Managing the application build and deployment using various tools.

·         Supporting Dev, Int, QA, Staging and Prod environments.

·         Supporting the implementation of CI build pipeline. 

·         Supporting Application deployments using WebLogic12c.

·         Deploying war/tar and troubleshooting depending on the release cycle.

·         Automated the application deployments.

·         Troubleshooting & fixing the build failures.

 

NIKE, Beaverton, ORJun 2013 – Nov 2013

Environment Engineer/Build/SCM Engineer 

Responsibilities:

·         Used both SVN &Git as Version control tools

·         Proposed to upgrade from SVN to Git& Implementing Git for the mobile applications

·         Proposed and implemented Advanced Branching Strategies/Release Versioning Standards.

·         Syncing the production environment and pre-production environment based on the weekly releases

·         Supported as environment’s admin to provide user access to end users and third parties for all the pre-prod environment servers.

·         Supported the IOS and Android applications.

·         Processed build and publish build results to developers and QA teams.

·         Supported in upgradation of the old environment to new environment

·         Provides oversight of pre-production Systems-Dev/TIE/QA/Staging/Perf/Hotfix support & Prod backup support.

·         Deployments, configurations and troubleshoots new application (package) to pre-prod environments and support as backup to production environment.

·         Worked with Site-Ops Team and Tech Leads and Engineers to ensure changes to systems are managed, documented and executed.

·         Assisted Engineering team with build, deploy and release processes in pre-production & Production environments.

·         Created and maintains system diagram, showing application, network, and database and service layers.

·         Design the components using the best solution with performance and extensibility as the highest priority.

 

ANTHEM BCBS/Wellpoint INC., Richmond, VA Aug  2010 – May 2013

Build/Configuration Management Engineer                                               

Responsibilities:

·         Implemented and managed, as Configuration Manager, builds and source code branching as well as QC and integration of testing environments.

·         Acted as interface between Business Teams and Development Team related Requirement Analysis and Development process.

·         Deployed the application across QA/UAT/Prod Servers up on getting the sign off from Manager.

·         Release changes into QA/UAT through controlled promotion processes.

·         Maintained the Patch Release Process.

·         Deployed the patches on various QA/UAT/Production environments.

·         Defined and implemented Configuration Management policies and procedures.

·         Build the applications using Maven.

·         Streamlined the delivery of code from development teams to QA teams through auditing of the build process and version control.

·         Coordinated with developers/clients for version upgrades, patch releases and production customizations. Subsequently promoted them from development through production environments, using Rational Clear Case, after undertaking regression testing and QA.

·         Developed and maintained the ANT/Maven build and deployment scripts.

·         Wrote Shell scripts to support the software packaging management to handle file name, revision and version.

·         Creating VOBs in ClearCase for new projects or modules.

·         Performed software updates and patching of WebLogic and JBoss on a need basis.

·         Processed build and published build results to developers and QA teams.

SPRINT NEXTEL, Reston, VA          Jan 2009 – Aug 2010

Build/Release/Configuration Engineer                                        

Responsibilities:

·         Two way code synchronization every day, build and release accordingly.

·         Implemented SVN as the version control tool on both Sprint and Nextel repositories and provided SVN admin support as well.

·         Worked as BA to interact with both Business Teams and Development Teams.  Participated in SCRUM standup meetings to monitor development status.

·         Worked with on-site and off-site resources for successful execution and implementation of builds and deployments.

·         Supported .Net projects created by different Visual Studio versions.

·         Created the complete repository structure and automated the version control process during the repository code sync process.

·         Utilized Maven for the build process and Bamboo as continuous integration build tool.

·         Worked on build failures on troubleshooting the given exceptions from the compilation.

·         Handed the issues requests using Jira and also worked as JiraAdmin.

·         Build and deploy the application Jars into Application Servers and running a Sanity test on the application.

·         Sync up with Confluence for Project related information.

·         Created automation plans in Bamboo to run the builds and release the scripts to various environments.

·         Created deploy-RPM plans through Bamboo to deploy services to respected environments.

·         After deploying to the respective environments worked closely with testing team UAT testing and the FitNesse testing.

·         Performed daily build for staging environment.          

Maven Inc, Leesburg, VA          Feb 2008 -Jan 2009

Build Engineer                                                                              

Responsibilities:

·         Worked with Business Owners and Project Managers to identify the releases release dates project scope and negotiating the timeline for release calendar.

·         Worked with Development Teams and Project Managers to understand the scope of changes and the documenting the risks to the current stable environment and communicating them

·         Involved in Update and maintaining configuration specifications.

·         Worked closely with QA Teams, Business Teams, DBA team and Product Operations teams to identify QA and UAT cycles release schedule to non-prod and prod environments.

·         Involved in deployment and configuration of WebSphere Application Server.

·         Worked in creating WebSphere Application Server Clustered Environments and handling Load Balancing for QA UAT and Production.

·         Built J2EE applications using Ant scripts deploying the EARs/WARs to target environments.

·         Executed Unix Shell Scripts and validated in UAT for looking right data.