Venu

 |Professional Summary

Designing, Configuring, Administering, Scripting, Customization, Deployment, and Integration of
the ServiceNow ITSM platform, Performance Analytics. 
Direct hands on experience on various IT Services of Service Now tool like Service Catalog Requests, Service Now
Administration, Incident, Problem, Change, Knowledge Management, Custom Applications, Performance Analytics,
Integrations
Experience in configuring and customizing all aspects of ServiceNow like UI actions, UI policy, Business rules, Data
policies, Client scripts.
Extensive knowledge and experience in Development, Implementation and administration of ServiceNow, and Asset
Manager Modules in ServiceNow
Extensive experience in implementation of Business Rules, Data Dictionary, UI Actions, UI Policies, Client Scripts
and Validations Scripts in ServiceNow.
Strong experience in JavaScript used in client scripts, business rules, UI policies, UI actions.
Direct hands on experience on various IT Services of Service-Now tool like Service Catalog Requests, Configuration
Management, Service-Now Administration, Incident and Problem Management, Knowledge Management, Reporting,
Gauges, Integration with Web Services.
Good Knowledge in working in the ESS/Self Service Portal using CMS utility.
Good knowledge in ITIL Service Management Framework.
Exposure in SAAS (Software as a Service) with hand on experience in Process Implementation.
Experience on integrate multi-provider SSO with SAML 2.0
Experience in managing, administrating and developing ITSM processes using Service-Now.
Also has an in-depth knowledge about Direct Web service API of Service now, SOAP and WSDL. Extensively
worked with REST GET and POST using basic HTTP Authentication.
Expert in JavaScript, JQuery, prototype and Jelly scripting used in ServiceNow.
Expertise on creation of workflows for Service Catalog items in Service-Now and also maintains Self-service portal
as well.
Configured Mid Server's on to the Instances.
Functional knowledge and implementation experience of ITSM frameworks.
Experience in configuring the SLAs for various ITIL processes as per the client requirements.
Experience in development of Incident, Service Catalog and Orchestration workflows.
Experience in integrating third party applications with SOAP and REST web services. And great knowledge on
scripted web services.

Skills

ITIL                                                                                  OEM, SQL Developer, PL/SQL developer
ITSM, ITIL, Service Now, CMS, and LDAP                         SQL
ITSM TOOLS                                                                    Loader, Eclipse, Toad, MS Office, MS Visio.
ServiceNow Calgary, Dublin, Eureka, Fuji, Geneva,              Operating Systems
Helsinki                                                                            Windows, UNIX, LINUX, Web Technologies
Programming Languages                                                     HTML, CSS3, Bootstrap, XML and Angular JS,
C, C++, JavaScript, JQuery, SQL, PL/SQL.                          Servlets, JSP, JDBC and JSP
Web Application's
IBM Web Sphere 6.x, Web Logic 10, Apache Tomcat

Work History

FedEx –Memphis, TN                                                                                                                   06/2017 to Till Date
ServiceNow Developer/Admin

Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script
Includes, Access Control Lists.
Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as
create new discovery patterns.
Experience in Integrating service watch with monitoring solutions.
 Worked on Service Mapping to define business services, troubleshoot the discovery and mapping process as well as
create new discovery patterns.
Gathering data and defining data and formatting the data in ServiceNow.
Worked directly with End users to resolve issues within ServiceNow.
CMDB Best Practices.
Ongoing sustainability.
Worked on Discovery and set up mid servers and check for the connectivity, Became an expert in troubleshooting
Discovery tool.
Helped to make Snow" system of truth" for asset audits.
Experienced in the analysis, development and automation of various ITSM processes including Incident
Management, Change Management, Asset Management, Service Request, Configuration Management including
setup and configuration of MID Server and Configuration Item Discovery.
Involved in determining the relationships using ServiceNow Discovery to find the relationships and service mapping
between app instances, applications, business services an infrastructure services.
Created transform maps for importing CMDB data.
Created and Maintained foundation data - User Accounts, Approvers, Support Groups .
Experience in ServiceNow Service Catalog, Service Portal, and/or Custom UI Development.
Trained IT Department on the Discovery schedules, Service Mapping and setting up mid server.

Accenture-India, TN                                                                                                                     11/2014 to 12/2015
ServiceNow Developer/Admin

Strong experience in customizing the form design and form layout for various on the ITIL Process.
Configuration like Incident, Problem, Change Management in ServiceNow.
Experience in working with UI Actions, UI Policies in ServiceNow. Change management experience using Update
sets, Import Sets in ServiceNow.
Experience in Email Integration, LDAP integration, External Web services Integration (both SOAP based and REST
based) in ServiceNow.
Experience in GRC application (Governance, risk and compliance). Work day-Integration using modules like Import
schedule and set rules, script includes, transform errors and maps, Transformations, Integration tables.
Experience in working with the workflows using ServiceNow workflow editor, defining workflows in Service
Catalog items, Approvals and Dynamic tasks in ServiceNow.
Commendable knowledge of CMDB and Asset Management Services.
Defined and configured Discovery schedules and set up mid server.
Experience in ServiceNow Service Catalog, Service Portal, and/or Custom UI Development.
Hands-on Knowledge in AJAX, JSON, HTML, XML, CSS, SOAP, REST Frameworks.
Written script includes and invoked them in business rules and client scripts. Involved in creation of High Level
Design & Blue Print for the Service Portal Implementation.
Experience in generated a bar code and created an inventory sheet for an asset.
As a Request Submitter, I have submitted a new SAER record via the Service Catalog, which can be accessed from a
link on the Intranet. Automated common business processes, the integration of "ServiceNow" and "Orchestration for
Cloud Services".
Environment: Service Now, Asset Management, Incident Management, Problem Management, HTML, Java script,
CSS, CMDB.

TechPlode IT Sloutions-India, AP                                                                                                 07/2013 to 11/2014
ServiceNow Developer/Admin

Created and Maintained foundation data - User Accounts, Approvers, Support Groups.
Create new service catalog requests and items with variables.
Developed UI Appearance for Service Catalog Requests.
Create, monitor, modify, and publish service catalog workflows with approvals.
Writing Business Rules, Client scripts, UI Policies, and UI Actions to customize the instance as per Business needs.
Developed operational requirements documentation and train operational staff to maintain solution.
Configuration of Email Notification and Alerts to notify users about specific activities in the system.
Worked on various modules of ServiceNow like Incident management, Change management, and Problem
management, Service Catalog, User Administration, Reporting.
Worked on CMDB and Asset management. Performed Data migration to import data from other applications and
external databases, SCCM.
Worked on end to end implementation of various third-party monitoring tool Integrations, Supported the team with
the work flow of the integrations.
Designed and delivered technical methodologies around the ServiceNow platform.
Gathered requirement from stake holders for attributes needed to develop Service Catalog items
Creating the UI pages to use them in catalog items using the UI Scripts.
Worked with clients to assess the current state processes and tools, responsible for defining ServiceNow requirements.
Responsible for developing and configuring the ServiceNow platform.
Worked with the stakeholders to gather requirements for the attributes required to develop Service Catalog items.
Worked on the following modules of ServiceNow like incident management, problem management, service catalog,
user administration, change management, reporting and discovery.
Worked on the creation of front end forms and associating them to Client Scripts, also experienced on UI policies
including advanced customizations that require modification of UI pages/macros.
Designed and developed technical methodologies under the ServiceNow platform.
Loading of external data with the usage of Import Sets and Transform maps.
Actively involved in migrating data from other applications and external databases.
Worked on Migration of Update sets between System Environments.
Development of additional notifications and supporting workflow to send additional data and attachments.
Development of custom applications and tables to meet client specific requirements.
Customization of the ServiceNow system, including creating workflows.
Building client specific service requests from customer requirements including requests, request items and tasks using
workflows to manage data flows from the customer to the support teams providing the service.
Worked on Script Customization for Service Catalog/Email Template/Workflow script.
Created end to end websites working on Content Management System.
Worked on CMDB and Asset management and Created Transform maps for importing CMDB data.
Expertise on working with CMDB and configured mid server and pointed them to various ServiceNow instances.
Worked on creating MID Server and setting up Discovery Schedule to discover the infrastructure and their
relationships.
Populating the CIs (Configuration Items) and configuring the CI relations in CMDB.
Configuring multiple forms for Asset module using Configuration Management Database.
Developed solutions using JavaScript, Web Services, SOAP, and other web technologies to
integrate ServiceNow with internal, external systems and tools.
Created and Maintained foundation data - User Accounts, Approvers, Support Groups, Sites, Production,
Categorizations, and Templates.
Developed requirement integration components (SSO, LDAP, and SOAP).
Converted the Service Catalog into a fully functional website using Content Management module.  Environment:
Html, CSS, JavaScript, AngularJS, Glide Script. ServiceNow, SOAP, JSON, XML, Agile, AJAX, Shell scripting,
Integrations, ITIL, Web services.

Wipro-India, AP                                                                                                                          01/2012 to 06/2013

System Admin

Creating and modifying application related objects, Creating Profiles, Users, and Roles and maintaining system
security.
Installation, Configuration, Upgrading and administration of RedHat Linux and Windows OS.
User account management, managing passwords setting up quotas and support.
Responsible for configuring real time backup of web servers.
Log file was managed for troubleshooting and probable errors.
Controlled the access to users by adding or removing the user from the groups as per the requirements by using
LDAP.
Troubleshooting of LDAP server if there are any login issues for the users.
Installation and configuration of Network Printer with Centralized control of print client.
Troubleshooting of day to day system and user problems.
Working with monitoring tools like Nagios and Splunk.
Worked on version control interfaces like subversion.
Was involved in multiple package deployments for monthly releases.
Actively involved in war rooms for P1 issues and resolved multiple outages.
Was a part of the monthly server maintenance team and worked with ticketing tools like BMC remedy on active
tickets.
Environment: LDAP, RedHat Linux, Windows, Nagios, Splunk& BMC Remedy.

Education

Master of Science: Engineering Management                                                                                                  May 2017
Christian Brothers University - Memphis, TN

Bachelor of Science: Computer Science                                                                                                                2012
JNTUK University - India

Relevant Course Work

Computer Networks                                                 
Mathematical Foundations of Computer Science                      
Operating Systems                                                                                                    
Design and Analysis of Algorithms                          
Advanced Data Structures                                                                                          
Data Base Management                                           
Probability and Statistics                                                          
UNIX and Shell programming                                 
 Software Testing Methodologies                                         
Artificial Intelligence and Neural Networks          
Software Engineering                                                               
Object Oriented Analysis and Design                     
Computer Graphics                                                                         
Compiler Design                                                         
Computer Organization                                            
C programming and Data Structures                      
Microprocessors and Interfacing                                             
Principles of Programming Languages                   
Digital Logic Design      

Certifications