Languages

English, Hindi, Oriya

Key Skills and Knowledge

Domain Expertise

§  Sales Cloud, Service Cloud, Veeva.

§  Siebel CRM  7.5/7.7/7.8/8.0/8.1/Open UI

§  Siebel TPM

§  Siebel Life Science.

SFDC Veeva.

§  Having Good knowledge on

o    Apex Classes

o    Triggers

o    Visual Force

o    Workflow, Approval Process,

o    Lightening, and Eloqua.

o    Siebel Scripting

o    Siebel Workflows

o    Assignment Manager

o    Siebel TPM

o    Siebel EAI, EIM

o     

Certification

SFDC Certified Platform Developer I

Siebel 8.0 Core Consultant

Achievement

Acquired Celebrating Performance Award in Accenture.

Tools

§  Siebel Tools

§  Toad

Trainings

§  Siebel 7.7 Essentials

§  Siebel 8.0 Core CCC

§  Siebel 8.0 EAI

Education

Master of Computer Applications (MCA) from UCE Burla in 2006.

Personal Details

Name: Susil Kumar Sahu

Email Id: sahu.susil@gmail.com

Address:  5807 Topanga Cyn Blvd,Woodland Hills, CA—91367,

USA

Objective

A results-driven, customer-focused and analytical approach to think “out of box”, looking for a rewarding and challenging career which would be mutually beneficial in terms of learning experience and contribution to Organizational growth.

Skills Summary

• 10.5 years of experience in I.T with 3+ years in Salesforce.com Development including analysis, modelling, design, coding, testing and implementation.
• Salesforce Platform Developer 1 Certified Professional.
• Experience in Agile Development Methodology.
•  Capable in developing client specific solutions using Apex classes, Apex Triggers, Controllers & Controller
• Extensions, Batch Apex, Components and Test Methods.
• Fine skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Experience in Consulting and client facing role.
• Capable in developing client specific solutions using Apex classes, Apex Triggers, Controllers & Controller Extensions, Batch Apex, Components and Test Methods.
• Fine skills in creating/troubleshooting/modifying Apex code and Visual force
• Good Knowledge in Salesforce CRM features like Workflow, Approval Process, Flows, Sharing Settings, Portals, Reports and Dashboards.
• Experience with Apex, Visual Force and Force.com.
• Worked on all phases of Software Development Life Cycle (SDLC) which includes System Analysis, Design, Development, Testing, Deployment and Maintenance.
• Experience in Sales Cloud, Service Cloud module.
• Experience with Wave Analytics, Lightening, and Eloqua.
• Having very good knowledge in SDLC & STLC.
• Experience in SDLC methodologies (Agile, SCRUM).
• Understanding of test methodologies and Able to meet and exceed expectations in quality of testing & deliverables.
• Salesforce.com specialization in Customization, Configuration, Data Migration and Integration.
• Having excellent written and verbal skills, Self-starter organized and detail-oriented.
• Good team player with excellent technical and interpersonal skills.
• Experience in SDLC methodologies (Agile, SCRUM)
• Positive work attitude and self-motivated to work independently and as well as in team. 
• Having 7.5 years of Technical experience in Siebel CRM in all most all area of Siebel.
• Siebel 8.0 Certified Professional.
• Hands on Experience in Siebel 7.7/7.8/8.0/8.1/Open UI Applications.
• Good Communication and Motivational skills.
• Experience in Siebel Life Science, Siebel Automotive, Siebel Consumer Goods, Siebel Financial, and Siebel eCommunication.
• Experience in Multi Org and Multi lingual application.
• Experience in Siebel open UI
• Can follow-ups new ideas and technical concepts quickly, converting them into meaningful results.
• Good Team player and a quick learner.

SFDC & Siebel CRM Strengths

• Experience in Apex, Visual Force and Force.com, Triggers and Salesforce Admin.
• Experience in Sales Cloud, Service Cloud, 
• Siebel Configuration.
• Siebel e-Scripting.
• Siebel Workflows.
• Siebel Assignment Manager
• Experience in Siebel Trade Promotion Managent.
• Experience in Siebel Trade Funds, SVP, Settlement
• Experience in Siebel Automotive, Siebel telecom.
• Experience in Open UI.
• Experience in Agile, and waterfall SDLC process.
• Experience in Multilingual Application.
• Experience in Siebel EAI.EIM and Admin Activity.
• Experience in Siebel CTI.

Work Experience

• Invenger: May 2017 to till date as Sr Consultant CRM (Project Lead).
• Cognizant: Sep 2014 to till May 2017 as Sr Consultant CRM
• Tech Mahindra : Jan 2014 to till Sep 2014 as Module Lead
• Accenture Services Pvt. Ltd: Dec 2009 to Dec 2013 as Senior Software Engineer.
• Wipro Infotech: May 2009 to Dec 2009 as Analyst Programmer.
• IBM India Pvt. Ltd: Feb 2007 April 2009 as Siebel Consultant.

Project Summary

1.  Organization: Invenger Technology Inc                                                              May 2017 – till now                                                                                             

Role: SFDC Consultant

Client : Farmers Insurance, USA

Project Name : Service Opps and MFP

Overview: 

• Farmers Insurance Group (informally Farmers) is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 50,000 exclusive and independent agents and approximately 22,000 employees.
• Farmers uses salesforce as a CRM tool for their entire customer service, Sales, Services and Training automation and to store and process Accounts, Contacts, Agents, Policy, Service Request, Activity

 Activities:

• Gathered and analyzed business requirements, proposed solutions in line with use cases and delivered on time with least defects. • Interacted with Business users for analysis, requirements gathering and in development.
• Performed detailed analysis of technical and business requirements.
• Worked closely with business partners to realize the full capabilities of Sales force CRM.
• Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relations, Formula fields, validation rules.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for
• automating business logic.
• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy
• requirements of the organization.
• Responsible for setting up Filed Level Security.
• Designed Visual Force pages to add more flexibility and a rich look.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Generated various reports and dashboards in lightning for Sales performance tracking.

2.  Organization: Cognizant                                                                         Sep 2014 – May 2017

Role: Technical Architect

Client : Cummins,USA

Project Name : CARE, eCommerce

Overview: 

• Cummins is a global power leader that designs, manufactures, sells and services diesel engines and related technology around the world. Cummins serves its customers through its network of 600 company-owned and independent distributor facilities and more than 7,200 dealer locations in over 190 countries and territories.
  Cummins Inc. is organized into four distinct but complementary business units.

• Cummins uses SFDC as a CRM tool for their entire customer service, Sales, Services and Training automation and to store and process Accounts, Contacts, Service Request, Activity

 Activities:

•  Interacted with Business users for analysis, requirements gathering and in development.
•  Performed detailed analysis of technical and business requirements.
•  Worked closely with business partners to realize the full capabilities of Sales force CRM.
•  Developed various Apex classes, Apex Triggers and Controller classes for various needs in the application.
• Developed various Custom Objects, Tabs, Master-Detail, Lookup relations, Formula fields, validation rules.
• Designing and development of custom objects, custom fields, role based page layouts, custom Tabs and reports along with experience in administration of Salesforce security access, creating profiles, roles and users.
• Designed and deployed Validation rules, Approval Processes, Custom tabs and Auto-Response for

automating business logic.

• Created various Roles, Profiles, and Page Layouts and Configured the permissions based on the hierarchy
• requirements of the organization.
• Responsible for setting up Filed Level Security.
• Designed Visual Force pages to add more flexibility and a rich look.
• Key role in gradual transition of company's application from Salesforce Classic to Lightning Experience.
• Implemented Salesforce Lightning Components for small set of users within the organization.
• Worked on Lightning Process Builder to consolidate existing workflow rules.
• Generated various reports and dashboards in lightning for Sales performance tracking.
• Gathered and analyzed business requirements, proposed solutions in line with use cases and delivered on time with least defects.
• Responsible in configuring and integrating Salesforce.com with external applications using Web Services API, Metadata API and SOAP protocol.
• Worked on Record Sharing through Apex Sharing Rule in Salesforce.
• Worked closely with other team members to plan, design and develop robust solutions in a timely manner.
• Efficient in debugging and effectively resolved defects.

3.  Organization: Tech Mahindra                                                                          Jan 2014 – Sep 2014                                                                                             

Role: Siebel Technical Lead and Salesforce Developer

Client : Nestle ,USA

Project Name : Nestle Water

Version: Siebel 8.1.1.11

Overview: 

• Nestle is an American Swiss multinational food and beverage company headquartered in Vesey, Switzerland. It is the largest food company in the world measured by revenues
• Nestle uses Siebel TPM module for their entire Promotion, SVP, Settlements, Claim, Deduction, Products for USA.

 Activities:

• Leading Configuration team from offshore.
• Actively Participated in requirements gathering and Design sessions with the client and other stakeholders

working in an Agile Development Environment.

• Extensive experience in all phases of Software Development Life Cycle (SDLC) and quality management process.
• Designed Visual Force pages, Custom objects, Validation rules, and triggers by using Apex as per Client
• requirement.
•  Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts,
• Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components,
• Visual force Pages to suit to the needs of the application.
•  Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for
• various functional needs in the application.
• Responsible for preparing Technical Design as per requirement.
• Responsible for improving the performance of application.
• Responsible for performance tuning of application.
• Responsible for analyzing the spool and log file and improving the performance.
• Responsible for analyzing the long query from the spool file and minimizing the performance issues with the help of Explain plan..
• Responsible for doing POC and analysis of requirement.
• Responsible for configuring various object definitions based on the technical   

Design document using configuration, scripting and work flow.

• Performed unit testing involved in functional testing process.
• Responsible for Deployment in production related to my changes like State Model, Personalization etc.
• Software Development and Application Configuration, worked for various phases of SDLC.
• Responsible for giving time estimates for the new CRs.
• Responsible for designing the team and assigned the requirement to best suitable team member.
• Responsible for on- time delivery of module.
• Responsible for delivering module as per the quality standards.
• Responsible for interacting with the onsite coordinator for any clarification required.
• Responsible for analyzing Technical feasibility and time estimation of the requirements.
• Acted as Module Lead in one of the release of Solution Center.
• Involved in Solution Design and Prototyping.
• Involved in the cross module review process.
• Involved in Bug fixing.

4.  Organization: Accenture                                                                                May 2012 – Dec 2013 
                                                                                               

Role: Onshore Siebel Technical Lead

Client : Starbucks ,USA

Project Name : PERC TPM

Version: Siebel 8.1.1.7

Overview: 

• Starbucks Corporation is an American global coffee company and coffeehouse chain based in Seattle, Washington. Starbucks is the largest coffeehouse company in the world, with 20,891 stores in 62 countries, including 13,279 in the United States, 1,324 in Canada, 989 in Japan, 851 in the People's Republic of China, 806 in the United Kingdom, 556 in South Korea, 377 in Mexico, 291 in Taiwan, 206 in the Philippines, 179 in Turkey, 171 in Thailand, and 167 in Germany
• Starbucks uses Siebel TPM module for their entire Promotion, SVP, Settlements, Claim, Deduction, Products for USA.

 Activities:

• Leading single handedly technical stuff from onsite.
• Gathering the requirement from business and doing the POC and feasibility test of all the requirement.
•  Responsible to provide the estimates and demo to Business.
• Responsible to update the delivery of Sprint release and user story update as per agile process.
• Responsible for preparing Technical Design as per requirement.
• Responsible for doing POC and analysis of requirement.
• Responsible for configuring various object definitions based on the technical   

Design document using configuration, scripting and work flow.

• Performed unit testing involved in functional testing process.
• Responsible for Deployment in production related to my changes like State Model, Personalization etc.
• Software Development and Application Configuration, worked for various phases of SDLC.
• Responsible for giving time estimates for the new requirement..
• Responsible for designing the team and assigned the requirement to best suitable team member.
• Responsible for on- time delivery of module.
• Responsible for delivering module as per the quality standards.
• Responsible for interacting with the onsite coordinator for any clarification required.
• Responsible for analyzing Technical feasibility and time estimation of the requirements.
• Acted as Module Lead in one of the release of Solution Center.
• Involved in Solution Design and Prototyping.
• Involved in the cross module review process.
• Involved in Bug fixing.

5.  Organization: Accenture                                                                                Dec 2009 – April 2012 
                                                                                               

Role: Application Developer and Team Lead

Client : Takeda ,USA

Project Name : Takeda

Version:  Siebel 8.1.1.5

Overview: 

• Takeda is one of the world’s leading specialty biopharmaceutical companies, Takeda is a global company with offices in the major pharmaceutical markets. Its UK offices are in Basingstoke and its US offices are in Chicago, Pennsylvania. Takeda has a global sales and marketing infrastructure with a broad portfolio of products and its own direct marketing capability in the US, Canada.
• Takeda uses Siebel as a CRM tool for their entire Sales, Services and Training automation and to store and process Accounts, Contacts, Target Customers and Products, Activities, Meeting and Targeting. Nucleus R6 is a new enhancement for Spain and Portugal Countries. It is a multilingual application. it will look forward in bringing changes to the sales process such that Account, Contact, Products, Activities, Sample drops,CTMS and Meeting maintenance will become lucid for Sales persons. This will make a platform for implementation.

 Activities:

• Acting as a Siebel Technical lead from offshore.
• Meetings with Onsite team to understand the requirements.
• Leading Siebel Configuration team from Off Shore.
• Responsible for preparing Technical Design as per requirement.
• Responsible for doing POC and analysis of requirement.
• Responsible for doing the code review of team members.
• Responsible for configuring various object definitions based on the technical   

Design document using configuration, scripting and work flow.

• Performed unit testing involved in functional testing process.
• Responsible for Deployment in production related to my changes like State Model, Personalization etc.
• Software Development and Application Configuration, worked for various phases of SDLC.
• Responsible for giving time estimates for the new CRs.
• Responsible for designing the team and assigned the requirement to best suitable team member.
• Responsible for on- time delivery of module.
• Responsible for delivering module as per the quality standards.
• Responsible for interacting with the onsite coordinator for any clarification required.
• Responsible for analyzing Technical feasibility and time estimation of the requirements.
• Acted as Module Lead in one of the release of Solution Center.
• Involved in Solution Design and Prototyping.

6  Organization: Wipro                                                                                  May 2009 – Dec 2009  
                                                                                               

Role: Application Developer

Client : Grameen Phone

Project Name : Grameen Phone

Version: Siebel 8.1

Overview:  The Grameen Phone CRM platform is based on Siebel 8.1 software package. Siebel CRM is currently deployed across pre-sales functions including Account Management, Service Management, Order Management, etc. CRM has evolved from a funnel management tool to incorporate multiple business-critical functions.  Users are able to submit Service Request,  billing information,  submit order an submit it sales for compensation all from one tool.  Assimilating several functions onto one platform facilitates data flow-through, minimizing duplicate data entry and the associated errors that come with it. It provides Grameen Phone Business Services with the capability to replace pieces of, and integrate with, its existing legacy system infrastructure. The Siebel CRM package is designed to provide integration between various functional modules through an integrated data model and shared data services. Leveraging this approach within Grameen Phone can provide a relatively quick and straightforward way to reconcile the myriad of data models currently in existence across Grameen Phone.

 Activities: 

• Meetings with Onsite team to understand the requirements.
• Responsible for preparing Technical Design as per requirement.
• Responsible for doing POC and analysis of requirement.
• Responsible for configuring various object definitions based on the technical   

design document using configuration, scripting and work flow.

• Performed unit testing involved in functional testing process.
• Responsible for Deployment in production related to my changes like State Model, Personalization etc.
• Software Development and Application Configuration,