Candidates About

        Kilaru Mallikharjuna Rao                                                                                                                                                                                                   

Expertise Summary                                                                                               :    

• 6 Years of professional experience in IT which includes 2 years in Salesforce.com Sales cloud as well as Service cloud as a developer and administrator.
• Experience in Customization, Administration, Configuration, Implementation and Support of Salesforce CRM and Salesforce SFA applications based on Apex Language and leveraging Force.com
• Worked closely with Business Users in improving their business processes using SFDC.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Validation rules, Approvals, Workflows, Reports, Dashboards, Tasks and actions.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Experience working with Force.com IDE, Apex Data Loader, Salesforce.com Sandbox environments.
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Reports and Dashboards.
• Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels
• Expert in implementing security and sharing rules at object, field, and record level for different users at different levels of organization.
• Possess good knowledge in Unit Testing, Test Coverage and Code Review.
• Extensive experience in data migration and integration using Apex Data Loader.
• Excellent knowledge of customer focused IT delivery methods used.
• Good Knowledage on Servicemax Dispatch functionality and Customer Master File Functionality.
• Hands on experience with Siebel Configuration and custom development using Siebel Tools.
• Proficient in the configuration of Data Objects Layer, Business Objects Layer, and User Interface Layer.

·         Good Experience on Siebel eScript.

Technical Expertise                                                                                               : 

CRM Packages :Apex Language, Apex Classes, Apex Triggers, Visual Force  (Pages, Components & Controllers), Apex Data Loader, Dashboards, Reports  & SIEBL CRM

VisualForce       : Custom VisualForce Pages

Languages        : C

Database          :  MYSQL

Platforms          : Windows 98/2000/XP/2003/vista, 7

Tools                : MS Office, Adobe Photoshop, Ms Excel

Work  Experience                                                                                                  :     

• Cureently working with IGATE form Dec 2010 to Till Date.
• Worked with IT-ENCARTA PVT LTD from June 2008 to Nov 2010

Professional Experience                                                                                         :                                                                                                                            

Client:StateFarm              Jan 2015 – Mar 2015

Work Location:US                                     

Role: Developer

Environment:SFDC

Responsibilities:

·         Created and Customized Accounts, Contacts, Leads & Opprtunties.

·         Customized Validation Rules, tasks, Workflow rules.

·         Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

·         Profile based permissions on fields and objects are enforced.

·         Created Custom Objects and defined lookup and master-detail relationships on the objects.

·         Manage Users, Public Groups, Profiles, and Roles within the Salesforce CRM; this involved designating access to the applicable user within the user hierarchy.

·         Customized the dashboards to monitor lead activities based on sales geography.

·         Used Data loader for data management in Force.com platform.

·         Developed and deployed the Custom objects, Page layouts, Custom tabs, Components.

·         Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.

Client:GE  

Work Location:INDIA                                                         JAN 2013 – June 2014

Role:Techincal Support Executive

Environments:SFDC & Siebel 7.7 Support

Project Description:

GE Measurement & Control is a leading innovator in advanced, sensor-based measurement; non-destructive testing and inspection; flow and process control; turbine, generator, and plant controls; and condition monitoring. Providing healthcare for our customers’ most critical assets, we deliver accuracy, productivity and safety to a wide range of industries, including oil & gas, power generation, aerospace, metals and transportation. Headquartered in Boston, USA, Measurement & Control has more than 40 facilities in 25 countries and is part of GE Oil & Gas.

Responsibilities:

·      Taking the issues from the client

• Loading Accounts data into SFDC using CMF Tool.
• Interacting with Customer Master File team if any issue regarding data load process into SFDC.
• Working on Siebel & Non Siebel data loads.
• Working on Siebel Support tickets based on tickets received from users.
• Providing the Siebel Application access to new users.
• Working on quote Templates if any data change is required.
• Working on SFDC CPO issues with related teams.

·      Maintaining weekly status report which includes the present status of the system, Issues assigned to the team, issues pending, planned activities for the next weeks and critical events.

·     Tracking the issues in the track sheet & sharing with team once it’s resolved.

·     Worked on data loads like Accounts, Contacts, Opportunities, and Account Team & Products.

• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown web services.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Interacted with the Salesforce.com premium tech support team on a regular basis.

·      Handling Weekly status call with clients.

·     Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Client:Fidelity Investment

Work Location:INDIA                                                    Mar 2011 –  Sep 2011

Role:Siebel Developer

Environment: Siebel Finance 8.1,Oracle10g

Project Description:                                                                                                      

FMR LLC or Fidelity Investments is an American multinational financial services corporation one of the largest mutual fund and financial services groups in the world. It was founded in 1946 and serves North American investors. Fidelity Ventures is its venture capital arm. Fidelity International Limited (FIL), was an international affiliate founded in 1969, serving most countries in the rest of the world. Fidelity Investments manages a large family of mutual funds, provides fund distribution and investment advice services, as well as providing discount brokerage services, retirement services, wealth management, securities execution and clearance, life insurance and a number of other services.

Role: Developer

Responsibilities:

Client:EALA - AstraZeneca – Products

Work Location:INDIA                                                                               NOV 2009 – AUG 2010

Role:Siebel Developer

Environment: Siebel 7.7.2.10 Life Science / Windows XP / Oracle 10g

Project Description:

AstraZeneca is a major international healthcare business engaged in the research, development, manufacture and marketing of prescription pharmaceuticals and the supply of healthcare services. It has chosen Siebel Pharma for CRM solutions and the same has been implemented by Accenture in 22 countries which includes Italy, Belgium and Germany etc to increase Market Share, Customer Satisfaction, and Operational Efficiency. A key part of the solution also involved design performance-related measures and indicators that enable the Astra Zeneca's marketing directors and managers to have visibility into key metrics and performance measures. To enable this capability, Oracle’s Siebel Analytics 7.7.2.10 has been deployed.

Role: Developer

Responsibilities:

• Involved in customizing User Interface Layer, Business Objects Layer and Data Objects Layer

·         Involved in Siebel configuration. Configured Business Objects, Business Components,  Views, Drilldowns, Pick lists and MVG Applets using Siebel Tools

·         Added Extension Columns to the tables and created new custom extension tables

·         Involved in DB Initialization.

• Involved in LOV Administration.

Client:Telerx’s

Work Location:INDIA                                                   Sep 2008 – AUG 2009

Role:Siebel Developer

Environment: Siebel Call Centre 8.0, Siebel Tools, Oracle and Windows 2000.

Project Description:

The overall goal of replacing the current data entry systems is aimed at increasing Telerx’s ability to handle higher standards in sample delivery as well as add scalability for accepting more varieties of request form data in multiple locations.

The strategy for the new system involves using imaging software as a means of tracking forms for data entry. The imaging software gives Telerx the ability to scan documents thus creating an electronic copy of all paper based requests that are sent to Telerx. The advantages of scanning documents are less paper management, reduced manual tracking process, quicker data entry and the addition of data entry capabilities in any Telerx location.

In conclusion, the main goal of this project is to introduce the ability to data enter scanned copies of forms submitted to our data entry groups. Benefits for this new system include; increased customer satisfaction, increased employee satisfaction, updated technology, reduced cost to client, reduced cycle-time, streamline and accelerate new business initiatives, and enhance Telerx’s competitive edge in the pharmaceutical industry by utilizing industry best practices.

Role: Team Member

Responsibilities: