Candidates About

                                               

·         10+ years of experience as a Business Analyst/ Technical Analyst in various domains.

·         Solid understanding of all the phases of Software Development Life Cycle (SDLC) with proficiency in Waterfall, Agile -Scrum and RUP methodologies.

·         Strong ability acting as a liaison between Business Users and IT during requirement elicitation, requirement analysis, project co-ordination, writing business rules, writing functional and non functional requirements, writing user stories, use cases, change requests, enhancements, software configurations, demonstration of the new features in product.

·         Strong expertise in creating Requirement Artifacts - Business Requirement (BRD), Functional Requirement (FRD), System Requirement Specifications (SRS), Scope of Work (SOW).

·         Working experience with the proposed clients on Proof of Concepts (POC) and Proof of Value (POV).

·         Conducting Joint Application Development (JAD) sessions for the requirement gathering, facilitating Joint Requirement Planning (JRP) with business users and also conducting the Gap analysis.

·         Strong presentation skills in Business flow demonstration to stakeholders, effectively host meetings between Business Stakeholders and Technical team to fulfill business objectives.

·         Experience with the process modeling using UML- Business Process models (BPM), Data Flow Diagrams (DFD), workflow diagrams, Sequence and Activity Diagrams, and State Chart Diagrams.

·         Experience in data mapping, data migration and data reporting.

·         Experience in Configuration of database with the help of Data Modeler and ER diagram.

·         Have strong technical experience in writing SQL queries, working with Web services, XML schemas.

·         Experience in Project planning/traceability/execution with HP Quality Center ALM (11.0).

·         Experience in project management and defect Management with JIRA, confluence.

·         Demonstrated proficiency in leading and mentoring individuals to maximize levels of productivity, while forming cohesive team environment.

·         Involved in Release Management, preparing release notes, experience in taking builds and deploying on UAT environment.

·         Domain Knowledge of Financial Services- Compliance, Mortgage, Consumer Banking, Logistic and Supply Chain, Insurance, and Website and Mobile Application.

·         Excellent communication skills, problem solving and sound decision making capabilities, Strong presentation and interpersonal skills, good team player with the positive attitude towards new processes and changes.

·         Excellent customer facing experience and track record for meeting deadlines and submitting deliverables on time.

 

EDUCATION

·         BS from Mumbai University, India.

 

 

TECHNOLOGY AND TOOLS SKILLS:

 

Systems                               Windows, Mac, UNIX    

RDBMS                                 SQL Server, Oracle

Test Case Mgmt. tools   HP Quality Center (ALM), JIRA AGILE, Confluence, ServiceNow and Rally

Applications                      MS Office Professional, SharePoint, MS Project, WebEx Meeting, GoToMeeting, Skype, MS Outlook, MS OneDrive, OneNote, Cisco Jabber, Slack,

Modeling Tools                Balsamiq, Axure, MS Visio

Software Languages       XML, HTML, CSS, JSON, WSDL, Java, Java script and SQL

SDLC Methodologies     Waterfall, Agile Scrum, RUP

Browser                               Internet Explorer, Google Chrome, Apple Safari

                                               

PROJECT SUMMARY

 

Subaru of America Inc. (SOA)      Sr. Business Analyst                                    May’ 2017- Present

My Subaru Customer Web Portal and Mobile Application, Enrollment and Admin Portal, Microsite

·     Leading the development of Telematics Gen-2 multi-lingual cross browser customer facing website, and mobile (iOS/ Android) application for US and Subaru Of Canada, Inc.

·     Website and app will allow customers to perform remote services (telematics), create vehicle alerts, schedule service, track and record their service history, access resources like owner’s manuals and How to Videos and set real time vehicle health and communication preferences.

·     Enrollment Portal will allow Subaru retailers to enroll customers into Telematics Services. Admin Portal is an internal application that will be used by many teams. Access to Admin Portal’s various menu items will be determined based on teams’ roles and granted accordingly.

·     Microsite is a website to educate customers to view Vehicle capabilities and multimedia and app features available on Subaru vehicle.

Responsibilities:

·     Captured end-user requirements by conducting interviews, document analysis and project meetings with Subject Matter Experts, SOA and Canada business users and various internal teams

·     Performed GAP Analysis between SOA and SCI Customer Web Portal and mobile application

·     Documented business and functional requirements for IT and business teams

·     Created process flows diagrams using VISIO to articulate business use cases

·     Facilitated requirements workshops, Joint Application Development (JAD) sessions with global business users, development and QA teams

·     Prototyped application functionality by partnering with design teams using Axure

·     Coordinated prioritized development tasks, with global IT teams using JIRA and ServiceNow

·     Assisted QA teams with test Scenarios and test cases, and performed end user acceptance testing

·     Organized demos to product managers, marketing teams, and CTO

·     Performed Root Cause Analysis for Gen-1 telematics enrollment function and track bugs in JIRA

·     Documented web and app content of all capabilities for multi-lingual translation

·     Used SIMCA app on iPad to test vehicle level remote services functionality

Environment: Java, Oracle, SharePoint, Adobe Photoshop, MS Outlook, MS Office 2016 Tools, MS Visio, Axure, Solstice.

BNP Paribas                                       Sr. Business Analyst                                       June’ 2015 – April’ 2017

Client Acceptance and Reporting System

Under USA Patriot Act Federal regulators require that financial institutions such as banks perform due diligence in verifying the identities of potential clients and keep detailed records of the process used.

CARS, a KYC/AML (Know Your Customer/Anti Money Laundering) application helps to on board new clients and re-certify existing clients. All the clients go through various KYC steps and after successful validations are ready for trading and fulfill regulatory requirements.

CARS include all the procedures for the same for COB (Client On Boarding), IAG (Investigation and Analysis) and COM (Compliance) Users.

Responsibilities

 

•           Worked with the claims department, IT staff, and relevant Subject Matter Experts (SME's) to analyze and document system requirements and procedural changes.

•           Facilitated JAD sessions and review meetings with the users and members of the development team to ensure understanding of the new functionalities.

•           Responsible for writing the Business Requirement Document (BRD) and the Functional Requirement Document (FRD) for the application.

•           Followed UML processes and standard operating procedures in developing Use Cases, Use Case diagrams and other supporting documentation.

•           Played a key role in the planning, testing, and implementation of the new enhancements and conversions.

•           Performed Gap analysis to check the compatibility of the existing system infrastructure with the new requirements.

•           Performed Risk analysis of the requirements to identify the key business risks areas for the project and prioritized the application development and testing.

•           Performed requirement walkthroughs with the Development and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs.

•           Monitored user expectations through user involvement and communication throughout the project lifecycle.

•           Tracked and maintained user requested enhancements and changes.

•           Participated in User Acceptance testing (UAT).

Environment: Java, J2EE, Agile JIRA, MS-Project, Balsamiq, HP Quality Center, and Axure

 

Bank of America, NY                                      Sr. Business Analyst                                       Jan 2014 to May 2015

IB Compliance Portal

All associates working in Investment banking are using this intranet web portal to report their investment activities like stocks, funds, options etc. Global Compliance Surveillance group uses this application as well to keep track of trades executed by company employees. Control Room administrators can go online, enter new deals or edit existing deals in the system, to add/edit restriction codes, different securities imposed on those deals. It also provides data to reporting applications.

 

 

Responsibilities

·            Facilitated JAD (Joint Application Design) sessions and coordinated extensive communication networks (interviews, written correspondence, reports, implementation requirements, project status reports, oral presentations, e-mails, etc.) to keep executive staff and team members apprised of goals, project status, and resolving issues and conflicts.

·            Mapped out the AS-IS and TO-BE business process and developed the GAP Analysis.

·            Elicited and gathered user and business requirements through open ended discussions, brainstorming and storyboarding/prototyping.

·            Interacted with the stakeholders, Business users, system architects, developers to understanding the project. Translated business requirements into functional and Non-functional specifications to communicate with development team.

·            Consulted the business users and SMEs, aided to create Product Backlogs to prioritize features and subsequently created Sprint Backlogs.

·            Analysed business requirements and segregated them into high level and low level Use Cases, created activity Diagrams and Sequence Diagrams using MS Visio according to UML methodology.

·             Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.

·            Developed User Manuals, presentations and training manuals according to project specifications and timelines.

·            Participated in UAT along with the development & testing teams.

·            Provided regular update to the Project Manager of progression made on work and milestones achieved.

Environment: MS Office, Microsoft Excel, MS Visio, Oracle, Java, JIRA, and Confluence.

‘OCS’, Overseas Courier Services, NY                   Business Analyst                                  Aug 2011- Dec 2013

OCS is an international IATA air logistic provider. This is a web based application development for the Japanese client OCS. This involves various clients from consignment booking, receipt printing, tracking consignments and reports, Air Cargo tracking etc. It provides the facilities in 70 countries.

Responsibilities:

·         Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision making in converting the technology of the application.

·         Conducting individual and group sessions with business stakeholders and technical units.

·         Conducted interview sessions with stakeholders to gather and document client-specific requirements.

·         Conducted JAD sessions with each group individually to determine to be processes that would incorporate new incentive code changes into the existing system while acknowledging all projects.

·         Initiated SWOT analysis to analyze the original management system functionality weaknesses and keywords shortages.

·         Documented the functional and Non-functional specifications, which were used by the development staff to create technical designs & programming specifications.

·         Implemented Traceability Matrix and User Requirement Specification artifacts (URS) and verified the functionality coverage.

·         Performed gap analysis to derive requirements for existing systems enhancements.

·         Created Use Cases, workflows, activity and sequence diagrams in MS Visio.

·         Performing backend/database testing with SQL queries to ensure data validity.

·         Status reporting on daily and weekly basis to Project Managers.

Environment: Java, EJB, JavaScript, STRUTS Framework, XML, Oracle9i- SQL Developer, and JIRA.

 

Quicken loans MI,                                              Business Analyst                                            Jun’ 2009 – July’ 2011

A leading online mortgage lender, Quicken Loans offers residential mortgages in all 50 states and provides financing options as fixed- and adjustable-rate mortgages, reverse mortgages, and refinancing through its interactive website. This is commercial website which is developed for providing the complete details of the Loan approvals, Loan Processing details, and available home locations for the customers. It offers title insurance, property valuations, and closing services. Organization will also have an application integrated with other application for loan processing and for credit check information, storing the customer’s information, modification of the customer’s details in the database and their details. This site provides the details and guidelines for the customers for investing their money.

Responsibilities:

·         Gathered requirements by interviewing the various business units involved.

·         Created and developed new functionality in the application to meet homeowner loan needs.

·         Designed and developed use cases, activity diagrams, and sequence diagrams using UML.

·         Analyzed the functionality for the dunning cycles and write-off periods and prepared documents for the business evaluations.

·         Established a business analysis methodology around the RUP (Rational Unified Process).

·         Assisted in building a business analysis process model using MS Visio.

·         Collaborated with the Project Manager to organize training material and write user manuals.

Environment: Java, Oracle 9i-SQL, MS Visio, RUP, HTML, and XML, Rally

 

L&T InfoTech       Mumbai                             BA/QA Analyst                                                  April’2007-March’2009

Premium Pipeline System for Travelers

Premium Pipeline is being developed as the single funnel point for all policy, premium and other revenue information.  The database will provide a single source of full premium/revenue detail for Financial Reporting, Management Information, Claims Coverage Verification, Billing Information and Statistical Reporting for all Commercial Lines and Specialty Business. It also provides integrated, shared Commercial Lines and Specialty Financial information with high quality.

Responsibilities:

·         Obtained a thorough understanding of customer, partners and internal business process and how they are executed within the portal.

·         Involved in all phases of SDLC from elicitation of business requirements to the testing and go-live of the system.

·         Worked with IT team to define the solutions to satisfy the business and functional requirements, using pre-established web design, usability, security best practices and guidelines.

·         Wrote user requirements specification (URS) and functional requirements specification (FRS) documents as per the business requirements and process flows.

·         Analyzed and monitor the services, market trends, and customer requirements.

·         Created traceability matrix and assisted PM in creating the work breakdown structure (WBS).

·         Involved in creating test cases and validating the test results.

Environment: Java, J2EE, Oracle, Unix, MS Office, MS Visio, Share Point, JIRA